# Top 10 ClientSuccess Alternatives & Competitors (424)4.4 out of 5 Many buyers researching ClientSuccess on G2 ultimately choose a competing solution from this list of highly rated tools. Customer Success Software is used by teams seeking secure, productive platforms with features like surveys, ai text summarization, and ai text generation, according to G2 reviews. When comparing ClientSuccess with other tools, reviewers most often evaluate customer information and account management as key differentiators. The best overall alternative to ClientSuccess is [Planhat](https://www.g2.com/products/planhat/reviews), rated ~4.5 stars on G2 from 942+ reviewers. It is frequently praised for customer support and customization. Other well-known alternatives to ClientSuccess are: - [ChurnZero](https://www.g2.com/products/churnzero/reviews) – known for helpful and automation (G2 star rating ~4.7) - [Totango](https://www.g2.com/products/totango/reviews) – highly rated for customer support and helpful (G2 star rating ~4.3) - [Custify](https://www.g2.com/products/custify/reviews) – offers customer support and intuitive (G2 star rating ~4.7) - [Gainsight Customer Success](https://www.g2.com/products/gainsight-customer-success/reviews) – best suited for teams that need centralized information and visibility (G2 star rating ~4.5) Browse top options below. Based on G2 review data, ClientSuccess is most commonly used in industries like [Customer Success Software](https://www.g2.com/categories/customer-success), [Help Desk Software](https://www.g2.com/categories/help-desk), [Client Onboarding Software](https://www.g2.com/categories/client-onboarding). Compare user ratings by vertical to find the best fit. ## Best Paid & Free Alternatives to ClientSuccess - Planhat - ChurnZero - Totango - Custify - Gainsight Customer Success - Catalyst - Vitally - HubSpot Service Hub ## Top 10 Alternatives to ClientSuccess Recently Reviewed By G2 Community Browse options below. Based on reviewer data, you can see how ClientSuccess stacks up to the competition, check reviews from current & previous users in industries like Computer Software, Internet, and Leisure, Travel & Tourism, and find the best product for your business. [![G2 Advertising](/assets/my-g2-logo-41632af6f81a240a0a9886638f412b2ac9a29f4001534f8c83be89a58ef9d45d.svg "G2 Advertising")](https://sell.g2.com/case-studies/how-aisdr-uses-g2-ads-to-turn-g2-into-top-5-traffic-source) Sponsored G2 Advertising Get 2x conversion than Google Ads with G2 Advertising! G2 Advertising places your product in premium positions on high-traffic pages and on targeted competitor pages to reach buyers at key comparison moments. [ Learn More ](https://sell.g2.com/case-studies/how-aisdr-uses-g2-ads-to-turn-g2-into-top-5-traffic-source) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/0b0117a1ce9cc6af3498adeee8b367f5/planhat.jpg "Product Avatar Image") ](https://www.g2.com/products/planhat/reviews) [ Planhat ](https://www.g2.com/products/planhat/reviews) By [Planhat](https://www.g2.com/sellers/planhat) [ 4.5/5(954) ](https://www.g2.com/products/planhat/reviews#reviews) Product Description Connect customer data, get actionable insights and drive customer actions. Planhat is a beautiful and intuitive Customer Success Software for SaaS. Reviewers say compared to ClientSuccess, Planhat is: More expensive Better at support Better at meeting requirements Categories in common with ClientSuccess: [ Customer Success ](/categories/customer-success)[ Client Onboarding ](/categories/client-onboarding)[ Subscription Revenue Management ](/categories/subscription-revenue-management)[ Customer Revenue Optimization ](/categories/customer-revenue-optimization) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/744ed52507e8a595ec88a4db46cf5abd/churnzero.jpg "Product Avatar Image") ](https://www.g2.com/products/churnzero/reviews) [ ChurnZero ](https://www.g2.com/products/churnzero/reviews) By [ChurnZero](https://www.g2.com/sellers/churnzero) [ 4.7/5(1,608) ](https://www.g2.com/products/churnzero/reviews#reviews) Product Description ChurnZero's real-time SaaS platform helps subscription businesses fight customer churn. Reviewers say compared to ClientSuccess, ChurnZero is: More expensive Better at meeting requirements Better at support Categories in common with ClientSuccess: [ Customer Success ](/categories/customer-success)[ Client Onboarding ](/categories/client-onboarding)[ Customer Revenue Optimization ](/categories/customer-revenue-optimization) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/9c908804b5766dffa9767b7692efab76/totango.png "Product Avatar Image") ](https://www.g2.com/products/totango/reviews) [ Totango ](https://www.g2.com/products/totango/reviews) By [Totango](https://www.g2.com/sellers/totango) [ 4.3/5(1,150) ](https://www.g2.com/products/totango/reviews#reviews) Product Description Enterprise Customer Success Platform that proactively drives adoption, retention, expansion, and strengthens reputation through actionable insights, scalable solutions, and meaningful customer engagement. Reviewers say compared to ClientSuccess, Totango is: Slower to reach roi More expensive Better at meeting requirements Categories in common with ClientSuccess: [ Customer Success ](/categories/customer-success)[ Client Onboarding ](/categories/client-onboarding)[ Customer Revenue Optimization ](/categories/customer-revenue-optimization) [![G2 Advertising](/assets/my-g2-logo-41632af6f81a240a0a9886638f412b2ac9a29f4001534f8c83be89a58ef9d45d.svg "G2 Advertising")](https://sell.g2.com/case-studies/how-aisdr-uses-g2-ads-to-turn-g2-into-top-5-traffic-source) Sponsored G2 Advertising Get 2x conversion than Google Ads with G2 Advertising! G2 Advertising places your product in premium positions on high-traffic pages and on targeted competitor pages to reach buyers at key comparison moments. [ Learn More ](https://sell.g2.com/case-studies/how-aisdr-uses-g2-ads-to-turn-g2-into-top-5-traffic-source) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/220bb49c26f97fa5b47e4f50ef720e8d/custify.png "Product Avatar Image") ](https://www.g2.com/products/custify/reviews) [ Custify ](https://www.g2.com/products/custify/reviews) By [Custify](https://www.g2.com/sellers/custify) [ 4.7/5(526) ](https://www.g2.com/products/custify/reviews#reviews) Product Description Next-Generation Customer Success Software For B2B SaaS Reviewers say compared to ClientSuccess, Custify is: Better at support Better at meeting requirements Easier to set up Categories in common with ClientSuccess: [ Customer Success ](/categories/customer-success)[ Client Onboarding ](/categories/client-onboarding)[ Customer Revenue Optimization ](/categories/customer-revenue-optimization) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/e09b9bcffc3a8fed744526228ffa81c3/gainsight-customer-success.png "Product Avatar Image") ](https://www.g2.com/products/gainsight-customer-success/reviews) [ Gainsight Customer Success ](https://www.g2.com/products/gainsight-customer-success/reviews) By [Gainsight Inc.](https://www.g2.com/sellers/gainsight-inc) [ 4.5/5(1,754) ](https://www.g2.com/products/gainsight-customer-success/reviews#reviews) Product Description Gainsight CS is a complete Customer Success Platform. Reviewers say compared to ClientSuccess, Gainsight Customer Success is: Slower to reach roi More expensive Better at meeting requirements Categories in common with ClientSuccess: [ Customer Success ](/categories/customer-success)[ Customer Revenue Optimization ](/categories/customer-revenue-optimization) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/9c908804b5766dffa9767b7692efab76/totango-catalyst.png "Product Avatar Image") ](https://www.g2.com/products/totango-catalyst/reviews) [ Catalyst ](https://www.g2.com/products/totango-catalyst/reviews) By [Totango](https://www.g2.com/sellers/totango) [ 4.5/5(660) ](https://www.g2.com/products/totango-catalyst/reviews#reviews) Product Description Catalyst is a powerful and intuitive Customer Growth Platform that empowers teams to drive revenue growth by centralizing siloed customer data, delivering clear insights into customer health, and aligning actions with customer objectives. Reviewers say compared to ClientSuccess, Catalyst is: More expensive Better at meeting requirements Better at support Categories in common with ClientSuccess: [ Customer Success ](/categories/customer-success)[ Customer Revenue Optimization ](/categories/customer-revenue-optimization) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/790950c0481589ae75e66baa5b31a905/vitally.png "Product Avatar Image") ](https://www.g2.com/products/vitally/reviews) [ Vitally ](https://www.g2.com/products/vitally/reviews) By [Vitally](https://www.g2.com/sellers/vitally) [ 4.5/5(705) ](https://www.g2.com/products/vitally/reviews#reviews) Product Description Vitally helps your B2B company ensure the right customers continuously use your product in the right way. Reviewers say compared to ClientSuccess, Vitally is: More expensive Better at meeting requirements Better at support Categories in common with ClientSuccess: [ Customer Success ](/categories/customer-success)[ Client Onboarding ](/categories/client-onboarding)[ Customer Revenue Optimization ](/categories/customer-revenue-optimization) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/4a91439aa6f7e57f756acaa150ec767f/hubspot-service-hub.png "Product Avatar Image") ](https://www.g2.com/products/hubspot-service-hub/reviews) [ HubSpot Service Hub ](https://www.g2.com/products/hubspot-service-hub/reviews) By [HubSpot](https://www.g2.com/sellers/hubspot) [ 4.4/5(2,920) ](https://www.g2.com/products/hubspot-service-hub/reviews#reviews) Product Description Deliver personalized support at scale with Breeze customer agent and an AI-powered knowledge base that work together to identify content gaps and enhance self-service. Boost CSAT with proactive tools like health scores and usage analytics that drive adoption. HubSpot Smart CRM powers everything, giving your customer-facing teams unified data and immediate insights without complex setup. Reviewers say compared to ClientSuccess, HubSpot Service Hub is: Slower to reach roi More expensive Better at meeting requirements Categories in common with ClientSuccess: [ Customer Success ](/categories/customer-success) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/63aafb1b970a14f7a58d769ac3acf3ec/guidecx.png "Product Avatar Image") ](https://www.g2.com/products/guidecx/reviews) [ GUIDEcx ](https://www.g2.com/products/guidecx/reviews) By [GuideCX](https://www.g2.com/sellers/guidecx) [ 4.6/5(462) ](https://www.g2.com/products/guidecx/reviews#reviews) Product Description GuideCX facilitates a seamless transition between your sales and implementation staff. Our product simplifies complex implementation, on-boarding, and sales processes by keeping the customer, internal staff, and 3rd parties on the same page. This is done by an intuitive interface that communicates progress to all parties in a meaningful and thoughtful way. Reviewers say compared to ClientSuccess, GUIDEcx is: More expensive Slower to reach roi Better at support Categories in common with ClientSuccess: [ Client Onboarding ](/categories/client-onboarding) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/8f1875a188f7781c37c976bf1c12b3e8/customersuccessbox.jpg "Product Avatar Image") ](https://www.g2.com/products/customersuccessbox/reviews) [ CustomerSuccessBox ](https://www.g2.com/products/customersuccessbox/reviews) By [CustomerSuccessBox](https://www.g2.com/sellers/customersuccessbox) [ 4.5/5(134) ](https://www.g2.com/products/customersuccessbox/reviews#reviews) Product Description CustomerSuccessBox is an actionable customer success platform for B2B SaaS companies. Reviewers say compared to ClientSuccess, CustomerSuccessBox is: Slower to reach roi Better at support More expensive Categories in common with ClientSuccess: [ Customer Success ](/categories/customer-success)[ Client Onboarding ](/categories/client-onboarding)[ Customer Revenue Optimization ](/categories/customer-revenue-optimization) ## ClientSuccess Alternatives FAQs Generated using AI ### How does ClientSuccess compare to Planhat? According to G2 data, [ClientSuccess](https://www.g2.com/products/clientsuccess/reviews) holds an average rating of 4.4/5 from 423 reviews, while [Planhat](https://www.g2.com/products/planhat/reviews) has a slightly higher average rating of 4.5/5 from 926 reviews. ClientSuccess scores higher in Usability (8.9 vs 8.3) and Ease of Admin (8.9 vs 8.2) by 0.6 and 0.7 points respectively, indicating it is generally easier to use and administer. It also leads in Ease of Setup by 0.9 points (8.4 vs 7.5) and Ease of Doing Business With by 0.1 points (9.4 vs 9.3). Conversely, Planhat leads ClientSuccess in Meeting Requirements by 0.3 points (8.6 vs 8.3) and Support by 0.4 points (9.2 vs 8.8), reflecting stronger alignment with user needs and better customer support. Sentiment analysis reveals that Planhat has 172 mentions of ease of use and 122 mentions of customer support, compared to ClientSuccess's 2 mentions each for integrations and customer support, highlighting Planhat's broader recognition for usability and support. Planhat users frequently praise its customization (88 mentions), automation (83 mentions), and integration capabilities (73 mentions), while ClientSuccess users emphasize integrations and client management. Both platforms offer robust automation and reporting features, but Planhat is noted for its extensive customization and AI capabilities, whereas ClientSuccess is appreciated for its straightforward interface and efficient client health tracking. Overall, [Planhat](https://www.g2.com/products/planhat/reviews) excels in flexibility, automation, and comprehensive customer success management, while [ClientSuccess](https://www.g2.com/products/clientsuccess/reviews) offers superior ease of use, administration, and setup, making it suitable for teams seeking quick deployment and simpler management. ### What are the best alternatives to ClientSuccess? The best alternatives to ClientSuccess include [Planhat](https://www.g2.com/products/planhat/reviews) (4.5/5 with 926 reviews), [ChurnZero](https://www.g2.com/products/churnzero/reviews) (4.7/5 with 1594 reviews), [Totango](https://www.g2.com/products/totango/reviews) (4.3/5 with 1150 reviews), [Custify](https://www.g2.com/products/custify/reviews) (4.7/5 with 501 reviews), and [Gainsight Customer Success](https://www.g2.com/products/gainsight-customer-success/reviews) (4.5/5 with 1736 reviews). These platforms offer stronger support, better meeting of requirements, and more advanced automation and AI capabilities than ClientSuccess. ### What features do alternatives offer that ClientSuccess does not? ClientSuccess lacks advanced automation options such as AI-powered follow-up emails, comprehensive digital touch capabilities, and extensive customization of reporting and dashboards. It also has limited integrations with project and task management software, lacks multi-currency support, and has a less modern UI compared to alternatives. Additionally, ClientSuccess does not provide native AI agents or extensive playbook automation seen in some competitors. ### Which Customer Success tools do reviewers recommend instead of ClientSuccess? Reviewers recommend [Planhat](https://www.g2.com/products/planhat/reviews) for its high customization, AI integration, and flexible workflows; [ChurnZero](https://www.g2.com/products/churnzero/reviews) for its real-time health scoring, automation plays, and excellent customer support; and [Custify](https://www.g2.com/products/custify/reviews) for its clean UI, powerful AI agents, and automation playbooks. [Gainsight Customer Success](https://www.g2.com/products/gainsight-customer-success/reviews) is recommended for enterprise-grade automation, comprehensive health scoring, and strong integration capabilities. [Totango](https://www.g2.com/products/totango/reviews) is favored for its intuitive interface, SuccessPlays automation, and scalable customer lifecycle management. These tools are preferred for their ability to deliver proactive customer success management, advanced automation, and superior integration compared to ClientSuccess. ### Why do users choose Planhat over ClientSuccess? Users choose [Planhat](https://www.g2.com/products/planhat/reviews) over [ClientSuccess](https://www.g2.com/products/clientsuccess/reviews) primarily for its advanced customization and automation capabilities, which are highlighted in 88 and 83 user mentions respectively. Planhat's ability to centralize diverse customer data sources into a single platform, combined with strong AI integrations and workflow automation, enables teams to proactively manage customer health, risk, and renewals at scale. Planhat's customer support is highly rated with 122 mentions, reflecting responsive and knowledgeable assistance that helps users maximize the platform's potential despite its complexity. Its flexibility to tailor dashboards, workflows, and health scoring to specific business needs allows organizations to align the tool closely with their unique customer success processes. Additionally, Planhat's extensive integration ecosystem and continuous innovation in AI features provide a competitive edge for data-driven teams seeking deep insights and operational efficiency. While Planhat has a steeper learning curve and requires more initial setup effort, users value the long-term ROI from its powerful automation and reporting tools. The platform's capacity to unify customer success, sales, and service data into actionable insights supports better decision-making and collaboration across departments, making it the preferred choice for organizations prioritizing scalability and comprehensive customer success management. ### Explore Articles [ MongoDB Atlas vs CouchDB for a startup: which is worth the operational overhead of self-hosting? ](https://www.g2.com/discussions/mongodb-vs-couchdb-vs-firebase-for-a-startup-which-is-worth-the-operational-overhead-of-self-hosting-versus-a-managed-service) [ Top AI meeting transcription tools for business use ](https://www.g2.com/discussions/what-are-the-top-ai-meeting-transcription-tools-for-business-use) [ Configit vs Threekit for B2B product configuration: one is built around rules logic, the other around 3D visuals, which matters more to buyers? ](https://www.g2.com/discussions/configit-vs-threekit-for-b2b-product-configuration-one-is-built-around-rules-logic-the-other-around-3d-visuals-which-matters-more-to-buyers) [ Which brand protection software works best for a mid-size consumer brand that needs 24/7 marketplace monitoring without paying for an agency to do it? ](https://www.g2.com/discussions/which-brand-protection-software-works-best-for-a-mid-size-consumer-brand-that-needs-24-7-marketplace-monitoring-without-paying-for-an-agency-to-do-it) [ Is PowerSchool SIS worth it for a mid-size institution that needs to avoid multi-year implementation burnout based on reviews from registrars who have been through the process? ](https://www.g2.com/discussions/is-powerschool-sis-worth-it-for-a-mid-size-institution-that-needs-to-avoid-multi-year-implementation-burnout-based-on-reviews-from-registrars-who-have-been-through-the-process) [ What is the most affordable incident management software for SMBs? ](https://www.g2.com/discussions/what-is-the-most-affordable-incident-management-software-for-smbs) ### Spotlight Categories [ Session Replay Software ](https://www.g2.com/categories/session-replay) [ Contact Center Quality Assurance Software ](https://www.g2.com/categories/contact-center-quality-assurance) [ Outbound Call Tracking Software ](https://www.g2.com/categories/outbound-call-tracking)