Data of customer interaction and user behaviour Review collected by and hosted on G2.com.

There is no such point which is not useful. Review collected by and hosted on G2.com.

I use task board a lot to manage my work, customer todos and most importantly the proactive risk alerts that i received everyday. Review collected by and hosted on G2.com.

It would be great if i can personalise some notifications Review collected by and hosted on G2.com.

The adoption scores helps with what efforts that I need to take with the client so that they get maximum use of our product. Review collected by and hosted on G2.com.

There is nothing that I dislike in csb. It's very helpful overall. Review collected by and hosted on G2.com.

Data analysis and the health score of the Product are great. Review collected by and hosted on G2.com.

The slowness of the Product sometimes which creates some lag Review collected by and hosted on G2.com.

When I start my day, I get to see the real time health of my customers. Also, I get notified, when customer usage drops. It also helps me to manage my tasks and daily to dos. Review collected by and hosted on G2.com.

User Interface can be improved. Also, they do not have mobile app. Review collected by and hosted on G2.com.

Alerts that can be set up.

Segment variations that can be created. Review collected by and hosted on G2.com.

A little time for pages to load. Can be optimized, I feel. Review collected by and hosted on G2.com.

Everything is properly analysed and you get awesome visualizations. Review collected by and hosted on G2.com.

I don't see any downside of using this product as it's a obvious value addition to any Customer success department.

For any customer success to be efficient and successful, you need CSB. Review collected by and hosted on G2.com.

Support is hands-on; weekly calls to help go through all questions and assist in the ongoing setup. Where some requests cannot yet be completed, alternative suggestions are given. Review collected by and hosted on G2.com.

Layout can be confusing to find what you need - different sections for viewing and editing segments. Playbook steps cannot be automated which limits our use for them. Product development, although ongoing, is slower than we would like. Review collected by and hosted on G2.com.

Sheldon AI has great insights and alerts to let me know what my customers are doing Review collected by and hosted on G2.com.

Personal task lists are not there, would be a great feature to have, as i use CSB everyday Review collected by and hosted on G2.com.

its informative dashboard and easy to use layout Review collected by and hosted on G2.com.

there is nothing all are good all things are in systematic way Review collected by and hosted on G2.com.