The visitor identification tech is exciting, especially with cookies and tracking going away. It’s been a huge help for marketers and sales teams to determine who’s visiting the site and what they’re doing. The data is accurate, easy to understand, and way more useful than what we’ve seen from other tools. It feels like the kind of tech that’s built for the future of how we work. Review collected by and hosted on G2.com.

N/A. The platform’s been great so far and it’s good to see they keep improving it. Review collected by and hosted on G2.com.

Easy to use, since it was made by Larry Kim, who made the easiest to use PPC platform (WordStream) that then grew to be the biggest player in the space.

I've tried ManyChat, ChatFuel, and the others-- and while it's still early in the chatbot game, my money is on Larry..

This is the best chatbot if you're a digital marketer who has existing content to use and is okay with using self-serve tools. Review collected by and hosted on G2.com.

I want one-click integration with Infusionsoft, pre-made Facebook remarketing sequences, embedded split testing, advanced analytics (that combine search and email), and other features that nobody has yet. Review collected by and hosted on G2.com.

1. Ability to send out messages at a future date is exactly what I need.

2. The SMS tool’s interface is super functional. It also allows me to add media (Gifs and images) using Text Blast.

3. It’s both available in desktop and mobile

4. Ability to create drip campaigns to targeted audience Review collected by and hosted on G2.com.

I think I’m able to use Customers.ai's full potential when it comes to SMS marketing, and all I can say is that I don’t have anything that I dislike at all. Review collected by and hosted on G2.com.

I’ve used many marketing tools and Customers.ai visitor ID is unique and effective in terms of list growth and insights about prospects. It was recommended by a friend and I've been very impressed with the technology and the depth of analytics and visitor tracking. Once it's set up, there's a ton of data and information that's uncovered about my website traffic and who's visiting my site. Review collected by and hosted on G2.com.

Nothing to dislike so far. There’s a little learning curve to customize the visitor identification settings but the support is great and it ends up running on autopilot. Review collected by and hosted on G2.com.

Customers.ai is easy to get up and running and the visitor identification and tracking features are impressive. I've been really happy with the capture rates and specifically the customer journey tracking - I can see if someone came from ads, email, when it was synced to Klaviyo, and more. The feature set is great. Review collected by and hosted on G2.com.

Nothing negative stands out to mention. Everything is working as it should. Review collected by and hosted on G2.com.

I love that we can connect with the people who come to our website, but don't purchase or sign up for updates. Interestingly, the customers.ai engagment list is off the charts! There are also ways to segment it down to retarget or meet them where they are on their customer journey. Review collected by and hosted on G2.com.

Whatever is confusing about customers.ai is mitigated by their awesome customer service team. I have been working with Hailey since we onboarded over a year ago and she clarifies and executes solutions like a pro. Review collected by and hosted on G2.com.

The software is nothing short of ingenious, delivering measurable sales results while being supported by a stellar team dedicated to meeting our needs and answering questions. The team des the set-up for you and integration with third party apps take just minutes. A special shoutout to Jack for his excellent communication and unwavering support from the discovery call through onboarding. Also, kudos to Shawn for his deep expertise in Customers.Ai, Klaviyo, and Meta, as well as his remarkable patience, which makes partnering with Customers.Ai an absolute pleasure. Review collected by and hosted on G2.com.

The dashboard seems a bit complicated/difficult to navigate for a layman but this problem is easily resolved with our Customer Success Manager's willingness to walk us through it. Review collected by and hosted on G2.com.

It's made it really easy to show tangible results to our clients. The platform provides solid tracking and insights so we can see exactly who’s visiting our landing pages and content. It’s flexible and intuitive, which is a huge plus. I also love that we can see the impact it has on sales. I feel it's clear this tech is designed to deliver. Review collected by and hosted on G2.com.

One thing I’d like is more customizable reporting options to better fit our client needs. Review collected by and hosted on G2.com.

Hailey DeHart was super helpful and was instrumental in the implementation of customers.ai into our workflow. She was very responsive and thoroughly explained the tools that were best for our company's goals. Review collected by and hosted on G2.com.

There are some obstacles to linking to other platforms such as Pardot. But I am sure they will update this in the near future. Review collected by and hosted on G2.com.

We’re in a really competitive space where outbound outreach and advertising are critical. Unfortunately figuring out and capturing the right people has always been a challenge.

Customers.ai has been perfect for helping us solve that. We can see who’s coming to the site, which pages they visited, which emails they opened, and which ads they clicked on. It gives us a much clearer picture of who the sales team should prioritize and it’s made a big difference in our outreach processes.

The tool is also super easy to use. We've got both the marketing and sales teams using it so not everyone is super tech-savvy. The visitor identification and customer intelligence features have been spot-on and easy to figure out. Props to our marketing team for bringing this tool in. It’s been a solid addition to our process. Review collected by and hosted on G2.com.

I wish there were more advanced reporting options for tracking how ads and email engagement connect to sales outcomes directly. Review collected by and hosted on G2.com.