--- title: Customers.ai Reviews meta\_title: 'Customers.ai Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 429 reviews by the users' company size, role or industry to find out how Customers.ai works for a business like yours. aggregate\_rating: rating\_value: 4.8 review\_count: 429 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Lead Generation url: https://www.g2.com/categories/lead-generation --- # Customers.ai Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Customers.ai but has limited features. Are you part of the Customers.ai team? [Upgrade your plan](https://my.g2.com/customers-ai/upgrade?utm_campaign=s3&utm_medium=claim-popup&utm_source=g2) to enhance your branding and engage with visitors to your profile! Customers.ai is a powerful ecommerce solution that helps you identify your website visitors and reconnect with them through email and ads. It turns anonymous visitors into real leads by capturing and enriching their identity data and restoring lost Facebook ad audiences. Customers.ai helps you engage your website visitors by tracking the customer journey, segmenting high-intent audiences, and ensuring emails reach the right people with the right message. Plus, it works seamlessly with popular tools like Klaviyo, SendGrid, Salesforce, and HighLevel. Trusted by over 100,000 businesses worldwide, including ecommerce and DTC brands, Customers.ai is helping marketers connect with their audience and drive results. * * * Seller [Customers.ai](https://www.g2.com/sellers/customers-ai) Discussions [Customers.ai Community](https://www.g2.com/products/customers-ai/discuss) Languages Supported Arabic, Belarusian, Bengali, Czech, Danish, German, Greek, English, Finnish, French, Hebrew, Hindi, Italian, Japanese, Korean, Polish, Portuguese, Russian, Spanish, Thai, Ukrainian, Vietnamese, Chinese (Simplified), Chinese (Traditional) Solution Type All-in-One Overview by Larry Kim (CEO of Customers.AI - Increase sales by identifying and remarketing to engaged visitors.) Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 1 month ### Return on Investment 8 months [ View More Pricing Information ](https://www.g2.com/products/customers-ai/pricing) ## Top-Rated Alternatives [ ![Drift](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Drift") Drift 4.4/5(1,255) ](https://www.g2.com/products/drift/reviews) [ ![Fin](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Fin") Fin 4.5/5(3,901) ](https://www.g2.com/products/fin/reviews) [ ![Tidio](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tidio") Tidio 4.6/5(1,959) ](https://www.g2.com/products/tidio/reviews) [ View All Alternatives ](https://www.g2.com/products/customers-ai/competitors/alternatives) ## User Insights Average based on 429 real user reviews. Implementation Time 1 month Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) MY Michael Y. CTO Mid-Market (51-1000 emp.) 11/20/2024 "Awesome Visitor ID Tech for Sales and Marketing" 5/5 What do you like best about Customers.ai? The visitor identification tech is exciting, especially with cookies and tracking going away. It’s been a huge help for marketers and sales teams to determine who’s visiting the site and what they’re doing. The data is accurate, easy to understand, and way more useful than what we’ve seen from other tools. It feels like the kind of tech that’s built for the future of how we work. Review collected by and hosted on G2.com. What do you dislike about Customers.ai? N/A. The platform’s been great so far and it’s good to see they keep improving it. Review collected by and hosted on G2.com. What problems is Customers.ai solving and how is that benefiting you? It’s helping solve the problem of losing visitor data as tracking rules keep changing. You can still see who’s visiting and use that info to focus on high-intent people. It’s been great for keeping marketing and sales on the same page and making sure you’re not missing opportunities. It’s simple to use and gives you exactly what you need. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Dennis Y.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dennis Y.") DY Dennis Y. Contributing Writer Small-Business (50 or fewer emp.) 1/15/2019 "The brainchild of Larry Kim-- easier to use chatbot that the other ones" 5/5 What do you like best about Customers.ai? Easy to use, since it was made by Larry Kim, who made the easiest to use PPC platform (WordStream) that then grew to be the biggest player in the space. I've tried ManyChat, ChatFuel, and the others-- and while it's still early in the chatbot game, my money is on Larry.. This is the best chatbot if you're a digital marketer who has existing content to use and is okay with using self-serve tools. Review collected by and hosted on G2.com. What do you dislike about Customers.ai? I want one-click integration with Infusionsoft, pre-made Facebook remarketing sequences, embedded split testing, advanced analytics (that combine search and email), and other features that nobody has yet. Review collected by and hosted on G2.com. Recommendations to others considering Customers.ai: MobileMonkey has the strongest industry relationships and was founded by the guy who scaled up the largest ad agency platform. So I'd go by who has the best management, since marketing automation companies come and go. Review collected by and hosted on G2.com. What problems is Customers.ai solving and how is that benefiting you? We have the customers.ai pixel on multiple client sites so we can identify the customers and send them personalized emails. We are a digital agency that serves home service businesses-- making the phone ring for plumbers, electricians, and other local service providers. We were using MobileMonkey, the previous name of this company-- for chatbots and Facebook messenger ads. I've known Larry Kim for over 10 years, from the days that he ran the largest Google and Facebook agency on the planet. He's very involved in customer success, even though someone at his level could just delegate it down to various team members. Review collected by and hosted on G2.com. Show More 11/17/2024 Current UserValidated ReviewerSource: Organic ![Sk R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sk R.") SR Sk R. Founder Internet Small-Business (50 or fewer emp.) 2/2/2022 Guest users or non-business users of the software, not included in G2 scores. "Fairly easy to set up SMS marketing campaign" 5/5 What do you like best about Customers.ai? 1. Ability to send out messages at a future date is exactly what I need. 2. The SMS tool’s interface is super functional. It also allows me to add media (Gifs and images) using Text Blast. 3. It’s both available in desktop and mobile 4. Ability to create drip campaigns to targeted audience Review collected by and hosted on G2.com. What do you dislike about Customers.ai? I think I’m able to use Customers.ai's full potential when it comes to SMS marketing, and all I can say is that I don’t have anything that I dislike at all. Review collected by and hosted on G2.com. Recommendations to others considering Customers.ai: MobileMonkey is an excellent Instagram automation and SMS Marketing analytics tool. It is very easy to use and easy to set up. It helps me in generating leads and leads gathering for better sales conversions. Review collected by and hosted on G2.com. What problems is Customers.ai solving and how is that benefiting you? It’s a powerful communication tool with my customers. It helps build strong relationship with solid automation + personalization features! Review collected by and hosted on G2.com. Show More 11/25/2024 Current UserValidated ReviewerSource: Organic ![Jo J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jo J.") JJ Jo J. Business owner Small-Business (50 or fewer emp.) 11/18/2024 "Helpful for generating leads and seeing visitor behavior" 5/5 What do you like best about Customers.ai? I’ve used many marketing tools and Customers.ai visitor ID is unique and effective in terms of list growth and insights about prospects. It was recommended by a friend and I've been very impressed with the technology and the depth of analytics and visitor tracking. Once it's set up, there's a ton of data and information that's uncovered about my website traffic and who's visiting my site. Review collected by and hosted on G2.com. What do you dislike about Customers.ai? Nothing to dislike so far. There’s a little learning curve to customize the visitor identification settings but the support is great and it ends up running on autopilot. Review collected by and hosted on G2.com. What problems is Customers.ai solving and how is that benefiting you? Let’s me see who my site visitors are so I can follow up. Gives a detailed visitor profile with name, email, cell phone, location, pages visited, number of visits, income, and more useful information. I use all that data for my sales and marketing. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Ryan H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ryan H.") RH Ryan H. Principal Product Manager Small-Business (50 or fewer emp.) 11/4/2024 "Great Capture Data, Easy to Use & Excellent Support" 5/5 What do you like best about Customers.ai? Customers.ai is easy to get up and running and the visitor identification and tracking features are impressive. I've been really happy with the capture rates and specifically the customer journey tracking - I can see if someone came from ads, email, when it was synced to Klaviyo, and more. The feature set is great. Review collected by and hosted on G2.com. What do you dislike about Customers.ai? Nothing negative stands out to mention. Everything is working as it should. Review collected by and hosted on G2.com. What problems is Customers.ai solving and how is that benefiting you? It’s helping us capture leads we would’ve missed otherwise. Like I said, the capture rates are some of the best I've seen in the industry and the integrations are top-notch. It's nice to be able to see who is visiting the site, put them into segmented audiences, and then send them directly to our ESP. We used to have to export contacts, enrich them, upload them, build our audiences, etc. Now we can do it all in one place. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Erika C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Erika C.") EC Erika C. Co Owner Small-Business (50 or fewer emp.) 11/7/2024 "Excellent Product" 5/5 What do you like best about Customers.ai? I love that we can connect with the people who come to our website, but don't purchase or sign up for updates. Interestingly, the customers.ai engagment list is off the charts! There are also ways to segment it down to retarget or meet them where they are on their customer journey. Review collected by and hosted on G2.com. What do you dislike about Customers.ai? Whatever is confusing about customers.ai is mitigated by their awesome customer service team. I have been working with Hailey since we onboarded over a year ago and she clarifies and executes solutions like a pro. Review collected by and hosted on G2.com. What problems is Customers.ai solving and how is that benefiting you? Customers.ai gives website visitors a change to engage with something that may interest them. IF they engage, then they are put into a flow that gives them valuable content about who we are and what we do. We have found that engagement from these people is VERY high -- even higher than those who sign up sometimes. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic KH Kahlel H. ECommerce lead Small-Business (50 or fewer emp.) 12/17/2024 "Customers.Ai Review" 5/5 What do you like best about Customers.ai? The software is nothing short of ingenious, delivering measurable sales results while being supported by a stellar team dedicated to meeting our needs and answering questions. The team des the set-up for you and integration with third party apps take just minutes. A special shoutout to Jack for his excellent communication and unwavering support from the discovery call through onboarding. Also, kudos to Shawn for his deep expertise in Customers.Ai, Klaviyo, and Meta, as well as his remarkable patience, which makes partnering with Customers.Ai an absolute pleasure. Review collected by and hosted on G2.com. What do you dislike about Customers.ai? The dashboard seems a bit complicated/difficult to navigate for a layman but this problem is easily resolved with our Customer Success Manager's willingness to walk us through it. Review collected by and hosted on G2.com. What problems is Customers.ai solving and how is that benefiting you? Identifying unique visitors and targeting them with ads/marketing Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Tim C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tim C.") TC Tim C. Chief Revenue Officer Small-Business (50 or fewer emp.) 11/8/2024 "We are able to show our clients real ROI!" 5/5 What do you like best about Customers.ai? It's made it really easy to show tangible results to our clients. The platform provides solid tracking and insights so we can see exactly who’s visiting our landing pages and content. It’s flexible and intuitive, which is a huge plus. I also love that we can see the impact it has on sales. I feel it's clear this tech is designed to deliver. Review collected by and hosted on G2.com. What do you dislike about Customers.ai? One thing I’d like is more customizable reporting options to better fit our client needs. Review collected by and hosted on G2.com. What problems is Customers.ai solving and how is that benefiting you? Like any agency, proving ROI is essential and Customers.ai has helped us do just that. It captures data that would have gone unnoticed and allows us to connect those dots and give clients a clearer picture of their results. It’s made a real difference in helping us drive sales and back up our work with solid metrics, which clients appreciate. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic Review from User Profile AZ Alex Z. Marketing Associate Mid-Market (51-1000 emp.) 3/6/2025 "Amazing tool for gaining new leads and opportunities!" 5/5 What do you like best about Customers.ai? Hailey DeHart was super helpful and was instrumental in the implementation of customers.ai into our workflow. She was very responsive and thoroughly explained the tools that were best for our company's goals. Review collected by and hosted on G2.com. What do you dislike about Customers.ai? There are some obstacles to linking to other platforms such as Pardot. But I am sure they will update this in the near future. Review collected by and hosted on G2.com. What problems is Customers.ai solving and how is that benefiting you? It is beneficial because it creates more opportunities for us to communicate with visitors who have shown interest but have not taken action. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Wholesale](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Wholesale") EW Verified User in Wholesale Mid-Market (51-1000 emp.) 12/18/2024 "Highly recommend" 5/5 What do you like best about Customers.ai? We’re in a really competitive space where outbound outreach and advertising are critical. Unfortunately figuring out and capturing the right people has always been a challenge. Customers.ai has been perfect for helping us solve that. We can see who’s coming to the site, which pages they visited, which emails they opened, and which ads they clicked on. It gives us a much clearer picture of who the sales team should prioritize and it’s made a big difference in our outreach processes. The tool is also super easy to use. We've got both the marketing and sales teams using it so not everyone is super tech-savvy. The visitor identification and customer intelligence features have been spot-on and easy to figure out. Props to our marketing team for bringing this tool in. It’s been a solid addition to our process. Review collected by and hosted on G2.com. What do you dislike about Customers.ai? I wish there were more advanced reporting options for tracking how ads and email engagement connect to sales outcomes directly. Review collected by and hosted on G2.com. What problems is Customers.ai solving and how is that benefiting you? The biggest issue for us was knowing which leads to focus on and how to follow up effectively. Customers.ai kind of solved that for us. By showing us emails, phone numbers, site activity, email engagement, etc., we can prioritize and reach out to the people who are actually interested and ready to talk. This has helped us book way more meetings and improve how we manage the pipeline overall. On the marketing side, I know we’ve seen a big improvement in email open rates and engagement. The integration between ads, email, and site activity has also been nice for targeting. The sales team has been really happy with the results and so far, the tool has been worth every penny. It’s become an essential part of the team's tool set. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ## Questions about Customers.ai? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Customers.ai ](https://www.g2.com/products/customers-ai/discussions/new) ![Joao T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Joao T.") JT Joao Tome • Last activity about 4 years ago What is your experience? 2 Upvotes 1 [ Join the conversation ](https://www.g2.com/discussions/what-is-your-experience) ![Cynthia G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Cynthia G.") CG Cynthia Goya • Last activity about 3 years ago How to get Mobile Monkey to stop charging our credit card? 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/how-to-get-mobile-monkey-to-stop-charging-our-credit-card) [ View all Discussions ](https://www.g2.com/products/customers-ai/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 1 month ### Return on Investment 8 months ### Average Discount 15% [ View More Pricing Information ](https://www.g2.com/products/customers-ai/pricing) Customers.ai Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_025089c9e6db0fe48c2a822bbcd17709/manychat.png "Product Avatar Image") Manychat 4.5/5(165) [ Compare Now ](https://www.g2.com/compare/customers-ai-vs-manychat) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_534e8f3406c42835b74f1b1e85f6e59e/chatfuel.png "Product Avatar Image") Chatfuel 4.4/5(45) [ Compare Now ](https://www.g2.com/compare/chatfuel-vs-customers-ai) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_5155ef6198d17f22b7ba1ceb2a9db6fa/drift.png "Product Avatar Image") Drift 4.4/5(1,255) [ Compare Now ](https://www.g2.com/compare/customers-ai-vs-drift) ##### ##### Customers.ai Features Messenger Sequencing AI Video Chat Channels Social Media Integration Website Text Message (SMS) Customers Audience Targeting Profiles Analytics Responses Customization [ View More Features ](https://www.g2.com/products/customers-ai/features) ##### Categories on G2 [Sales Engagement](https://www.g2.com/categories/sales-engagement)[Live Chat](https://www.g2.com/categories/live-chat)[Lead Capture](https://www.g2.com/categories/lead-capture) [Sales Engagement](https://www.g2.com/categories/sales-engagement)[Live Chat](https://www.g2.com/categories/live-chat)[Lead Capture](https://www.g2.com/categories/lead-capture)[Conversational Marketing](https://www.g2.com/categories/conversational-marketing)[Chatbots](https://www.g2.com/categories/chatbots)[Lead Intelligence](https://www.g2.com/categories/lead-intelligence)[Visitor Identification](https://www.g2.com/categories/visitor-identification)[Retargeting](https://www.g2.com/categories/retargeting) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Top voice command software for desktop workspaces](https://www.g2.com/discussions/top-voice-command-software-for-desktop-workspaces)[What's the best mobile marketing platform with audience segmentation that genuinely improves engagement and retention rates?](https://www.g2.com/discussions/what-s-the-best-mobile-marketing-platform-with-audience-segmentation-that-genuinely-improves-engagement-and-retention-rates)[What cloud rebate management systems work best for B2B companies with complex channel incentive programs involving resellers, distributors and direct partners at different tiers?](https://www.g2.com/discussions/what-cloud-rebate-management-systems-work-best-for-b2b-companies-with-complex-channel-incentive-programs-involving-resellers-distributors-and-direct-partners-at-different-tiers) [Which columnar databases are the easiest to integrate with Looker, Tableau and Google Data Studio so an analytics team can connect its BI tool without a complex connector setup?](https://www.g2.com/discussions/which-columnar-databases-are-the-easiest-to-integrate-with-looker-tableau-and-google-data-studio-so-an-analytics-team-can-connect-its-bi-tool-without-a-complex-connector-setup)[Vaccine Tracking](https://www.g2.com/articles/g2-introduces-new-vaccine-tracking-software-category)[Pros and Cons Details](https://www.g2.com/products/customers-ai/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)