--- title: Customers.ai Reviews meta_title: 'Customers.ai Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 429 reviews by the users' company size, role or industry to find out how Customers.ai works for a business like yours. aggregate_rating: rating_value: 4.8 review_count: 429 scale: '5' date_modified: '2026-08-09' parent_category: name: Lead Generation url: https://www.g2.com/categories/lead-generation --- # Customers.ai Reviews **Vendor:** Customers.ai **Category:** [Lead Intelligence Software](https://www.g2.com/categories/lead-intelligence) **Average Rating:** 4.8/5.0 **Total Reviews:** 429 ## About Customers.ai Customers.ai is a powerful ecommerce solution that helps you identify your website visitors and reconnect with them through email and ads. It turns anonymous visitors into real leads by capturing and enriching their identity data and restoring lost Facebook ad audiences. Customers.ai helps you engage your website visitors by tracking the customer journey, segmenting high-intent audiences, and ensuring emails reach the right people with the right message. Plus, it works seamlessly with popular tools like Klaviyo, SendGrid, Salesforce, and HighLevel. Trusted by over 100,000 businesses worldwide, including ecommerce and DTC brands, Customers.ai is helping marketers connect with their audience and drive results. ## Customers.ai Pros & Cons **What users like:** - Users love the **ease of collaboration** in Customers.ai, effectively enhancing sales and marketing synergy through insightful data. (98 reviews) - Users find Customers.ai to be **incredibly helpful** for sales and marketing collaboration, enhancing lead targeting and efficiency. (88 reviews) - Users find Customers.ai to be **extremely easy to use** , enabling quick adoption and effective team training. (82 reviews) - Users appreciate the **lead generation capabilities** of Customers.ai, enhancing their understanding of customer journeys and engagement. (73 reviews) - Users praise the **responsive customer service** of Customers.ai, which enhances their experience and support. (66 reviews) - Users praise the **automation benefits** of Customers.ai, streamlining audience building and lead capturing effectively. (61 reviews) - Efficiency (60 reviews) - Simple (54 reviews) - Easy Setup (52 reviews) - Data Accuracy (51 reviews) **What users dislike:** - Users find the **learning curve steep** , requiring time and support to fully grasp the platform's features. (12 reviews) - Users find the **learning difficulty** challenging, especially with setup and understanding new features integration. (10 reviews) - Users report **poor customer support** when resolving issues, impacting their overall experience with Customers.ai. (10 reviews) - Users find the **steep learning curve** challenging, requiring time to fully understand and integrate the system. (9 reviews) - Users express concern over the **high costs** of Customers.ai, citing inflating pricing for underperforming services. (8 reviews) - Expensive (8 reviews) - Limited Customization (7 reviews) - Slow Loading (7 reviews) - Slow Performance (7 reviews) - Users find the **complex interface** challenging at first, but support can help ease the learning process. (6 reviews) ## Customers.ai Reviews ### 1. All-in-one Marketing Automation tool for your business **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** February 01, 2021 **What do you like best about Customers.ai?** After years in the business, we certainly appreciate marketing automation tools such as MobileMonkey that helps us set up and maintain customer support and marketing campaigns that we do for our business. MobileMonkey is our favorite because it provides both customer chat support as well as Marketing automation to send promotions to our clientele. **What do you dislike about Customers.ai?** We have no complaints whatsoever with MobileMonkey. **What problems is Customers.ai solving and how is that benefiting you?** There are marketing aspects that are very time consuming to do manually and MobileMonkey helped us with all of it. ### 2. The perfect chatbot tool for every marketer **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** December 16, 2020 **What do you like best about Customers.ai?** It can be integrated into multiple platforms: Messenger, Instagram and Webchat. It has excellent features for creating dialogues and menus, and can be made to do drip campaigns. There are also tutorials, customer support, and a Facebook group for all of your questions. **What do you dislike about Customers.ai?** I have nothing bad to say about MobileMonkey at all. It has been great for me the whole time. **What problems is Customers.ai solving and how is that benefiting you?** When I needed a chatbot for automating my chat support, lead generation, and chat marketing, MobileMonkey answered the call. If you're looking to grow your business without having to spend a lot of money, MobileMonkey is perfect for that ### 3. I love Larry Kim **Rating:** 5.0/5.0 stars **Reviewed by:** Joe L. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** January 05, 2021 **What do you like best about Customers.ai?** MobileMonkey is a very intuitive platform to build chatbots. We like the features and very easy Facebook integration. **What do you dislike about Customers.ai?** I would like to have more clients that could use the service. **What problems is Customers.ai solving and how is that benefiting you?** Faster lead / client answers to their questions and better filtering for CRM. ### 4. Great product and customer support! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** February 02, 2021 **What do you like best about Customers.ai?** Straight-forward UI, and the team was extremely responsive to questions. **What do you dislike about Customers.ai?** No major dislikes. It's clear this product was designed with a lot of feedback and the team is constantly improving it. **What problems is Customers.ai solving and how is that benefiting you?** I wanted to find a way to engage people outside of typical e-mails or websites. Chatbots, especially on a platform used by so many like facebook, has a lot of potential. ### 5. Reliable marketing tool for businesses **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** December 21, 2020 **What do you like best about Customers.ai?** When I first signed up for mobilemonkey, my primary goal was just to create a chatbot for my messenger leads. It exceeded my expectation because it has than done more than that. My shop's customer service support improved a lot because of its Q&A feature! **What do you dislike about Customers.ai?** been using mobilemonkey for a year now, i'm satisfied with everything so far. **What problems is Customers.ai solving and how is that benefiting you?** mobilemonkey has been our go-to lead generation tool for our shop. we're able to connect to more audiences since we've started using the tool ### 6. Himalaya Thunder Treks **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** March 22, 2021 **What do you like best about Customers.ai?** Business promote and more customerand like to give whole time **What do you dislike about Customers.ai?** I like to do honest business. i not like waste my time **Recommendations to others considering Customers.ai:** yes **What problems is Customers.ai solving and how is that benefiting you?** i m happy ### 7. Lead Generating Magnet **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** December 15, 2020 **What do you like best about Customers.ai?** MobileMonkey is easy to use, an effective Facebook Messenger tool, and cost-effective too! The process for creating a chatbot for your website and social media pages is never complex using MobileMonkey. I highly recommend this chatbot platform for your business. **What do you dislike about Customers.ai?** Using MobileMonkey is simple and easy. So, none so far. **Recommendations to others considering Customers.ai:** Highly recommended! **What problems is Customers.ai solving and how is that benefiting you?** To be always responsive to customer inquiries and concerns. Utilizing MobileMonkey comes with tons of benefits and that should be realized. ### 8. Easy Bot for Business Solutions **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** December 04, 2020 **What do you like best about Customers.ai?** Easy interface which any non-technical users can use. It also helps us in being 24/7 responsive to our customers. **What do you dislike about Customers.ai?** Very satisfied with this tool didn't have any issues when setting it up and using it. **What problems is Customers.ai solving and how is that benefiting you?** We are a startup and we only have few people on the team so it helps us to lessen the manpower when sorting out queries from customers. It also helped us saved more versus hiring a part-time to handle questions via Facebook messenger. ### 9. The best chatbot platform! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** December 18, 2020 **What do you like best about Customers.ai?** I used MobileMonkey on my marketing team to nurture and qualify leads on Facebook. The platform is ridiculously simple to use yet very intuitive and customizable. I saw some solid results! **What do you dislike about Customers.ai?** There's nothing i found to dislike when using MobileMonkey. **What problems is Customers.ai solving and how is that benefiting you?** MobileMonkey makes everything automated. I'm able to interact and converse with several people simultaneously, even when I'm offline. It's the best way to capture and engage customers. ### 10. MobileMonkey for the win!! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** January 21, 2021 **What do you like best about Customers.ai?** Many platforms don't provide the results that MobileMonkey does It can automate chat for multiple platforms, as well as generate leads and handle marketing, and sales orders! **What do you dislike about Customers.ai?** Not much – it's truly a great platform! **Recommendations to others considering Customers.ai:** Don't wait to use it! **What problems is Customers.ai solving and how is that benefiting you?** It automates chat and consolidates messages into one inbox. ### 11. Satisfied Client **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Management Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** January 29, 2021 **What do you like best about Customers.ai?** The chat inbox is very useful for our support team both for routing and for generating leads. **What do you dislike about Customers.ai?** Response can sometimes be a bit hesitant. **What problems is Customers.ai solving and how is that benefiting you?** We're finally able to integrate a very beneficial chat function. ### 12. Excellent Product **Rating:** 5.0/5.0 stars **Reviewed by:** Felicia R. | Chief Executive Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** March 05, 2020 **What do you like best about Customers.ai?** It is so easy to use, even if you have no previous experience with bots. **What do you dislike about Customers.ai?** Some of the features are limiting, but I hope that will change over time. **What problems is Customers.ai solving and how is that benefiting you?** I don't have to chat with applicants all day! MM does it for me. MM really helps me weed out applicants that are not a good fit. I don't waste time with individuals who are just not good hires. I also love how the bot gets smarter the more it is used. ### 13. Mobile Monkey Review **Rating:** 5.0/5.0 stars **Reviewed by:** Antoinette W. | Substitute Teacher, Small-Business (50 or fewer emp.) **Reviewed Date:** January 18, 2020 **What do you like best about Customers.ai?** Mobile Monkey was good last year...but they are even better this year. They offer you templates specific to your business goals. If I have a problem I ask for help in their online group and soon my problem is solved. Thank you Mobile Monkey. **What do you dislike about Customers.ai?** At the present time I am satisfied with Monkey Monkey. I wish I was better at operating but that is where I must take more initiative to learn. **What problems is Customers.ai solving and how is that benefiting you?** It helps me to reach my customer when I am away. ### 14. Thorough in explanation and easy to follow. **Rating:** 5.0/5.0 stars **Reviewed by:** Jack B. | Director Corporate Development, Small-Business (50 or fewer emp.) **Reviewed Date:** March 05, 2020 **What do you like best about Customers.ai?** The Texting Advice and features associated with Texting. **What do you dislike about Customers.ai?** Nothing I have found yet in my exploration of the site. **What problems is Customers.ai solving and how is that benefiting you?** Reaching more prospects in a different way than email. ### 15. Visionaries: A Bot & Customer Service Like No Other! **Rating:** 5.0/5.0 stars **Reviewed by:** MIchele J. | Marketing Engagement Strategist / Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** January 29, 2019 **What do you like best about Customers.ai?** I love that this is a Larry Kim & Brain team product. He always has an award winning support team too! I love that this is so cutting edge for businesses and makes my agency look like we are always forward future in what we do and offer! The Mobile Monkey Support Team makes it easy to reach out to and to also pick their brain about upcoming capabilities and build out strategies. they are a very conscious group and partners. It is not often that i find marketing vendors I can truly call a partner - Mobile is just that **What do you dislike about Customers.ai?** I do not have anything negative to say. This company right form the day it opened it's doors was fantastic with support and rapidly grew its product offering- it was fantastic and continues to be **Recommendations to others considering Customers.ai:** If you are looking for a Messenger bot that has a team of support that has a true concept of undying customer support, then your'll want to evaluate Mobile Monkey for sure. The infrastructure is robust and has the potential to do nearly anything you ask it to do. You can also connect with higher level design guys that can help you excel beyond its current capabilities and they also love the interaction- it challenges them and they like to help you overcome needs obstacles - the best out there as far a I am concerned and I have tested out quite few vendors for many of my clients. this is where the future is for sure! **What problems is Customers.ai solving and how is that benefiting you?** The benefits that Mobile Monkey has offered most to my clients is that the bot acts like a virtual assistant for admissions teams. I provide digital marketing services to the education division of Redken & L'Oreal schools and this bot has helped them gain access to leads in a way they have not before and it helps them gain leads when they may not have. It also has me pre-qualify leads therefore providing my customers higher quality leads! ### 16. A Messenger Marketing Bot Platform That Is Changing The Game! **Rating:** 5.0/5.0 stars **Reviewed by:** Craig C. | Owner, Internet, Small-Business (50 or fewer emp.) **Reviewed Date:** January 16, 2019 **What do you like best about Customers.ai?** What I love about MobileMonkey is how they have made a complex technology super simple. I also love how it seamlessly integrates with Facebook and my Facebook pages. They have an amazing Facebook group where they answer questions and provide support. The Founder, Larry Kim who founded Wordstream even responds personally to customers. I've been up late at night and have gotten a personal response from him to my issues. They have an amazing Success Team that focuses strictly on customers and they come out with new features weekly! This level support is unmatched and cannot be found anywhere else! They also provide free training tutorials that are updated frequently. If you're looking to get into Messenger Marketing for your own business or to provide for clients then MobileMonkey is your vehicle. **What do you dislike about Customers.ai?** The only thing I dislike is that I have to wait for some features that I really need. I do appreciate how they come up with new features weekly. **Recommendations to others considering Customers.ai:** If you are looking to get into Messenger Marketing either for your own business or for clients then MobileMonkey can help you from the platform to the support. **What problems is Customers.ai solving and how is that benefiting you?** MobileMonkey has enabled me to build a business from home helping businesses utilize their amazing tool to build chatbots. I love solving clients problems with the MobileMonkey technology. Some of the ways I have helped clients are as follows: - Lead Generation - Customer Retention - Notifications - Contests There are so many advantages to using MobileMonkey for businesses. ### 17. Flawless functioning, ridiculously easy, and insanely powerful. (What more could you ask for?) **Rating:** 5.0/5.0 stars **Reviewed by:** Daniel T. | Senior SEO Specialist, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** January 15, 2019 **What do you like best about Customers.ai?** If you've ever handled the steering wheel of a Lamborghini or operated the yoke of a commercial airline jet, then you'll understand the feeling of using Mobile Monkey for the first time. Sheer power. MobileMonkey turns Facebook's simple message platform into an unmitigated source of marketing power. I'm particularly impressed with how easy it is to use. Unlike some legacy software that has decades of cruft and accretions of defunct features, MobileMonkey is fresh, intuitive, and really easy to use. **What do you dislike about Customers.ai?** For those who are new to Messenger Marketing, there can be a steep learning curve. Besides, Facebook Messenger itself is in a constant state of change, meaning that there is always stuff to learn. **Recommendations to others considering Customers.ai:** Outstanding product and competitively priced. **What problems is Customers.ai solving and how is that benefiting you?** I'm using MobileMonkey as a standalone marketing channel. It helps with listbuilding, customer engagement, and conversions. ### 18. The open rates still are unbelievable and I love comment guards! **Rating:** 4.0/5.0 stars **Reviewed by:** Kenny H. | Director of Optimization, Small-Business (50 or fewer emp.) **Reviewed Date:** January 23, 2019 **What do you like best about Customers.ai?** When I first started using MobileMonkey, Larry Kim's webinar had a bunch of action packed material that opened my eyes on what is possible. Today I must have ran 40 comment guards by now. It's one of my favorite tools for generating leads to messenger. Utilizing social proof and encouraging engagement on a FB post creates a spiral win-win cycle! **What do you dislike about Customers.ai?** I love the way MobileMonkey functions. I'm looking forward to more advanced statistic reporting down the line! **Recommendations to others considering Customers.ai:** Take action and you'll learn tons. **What problems is Customers.ai solving and how is that benefiting you?** The business problem we're solving with MobileMonkey is cost effective lead generation. In our efforts leads are $15-20 but on MobileMonkey it's a fraction of the price. We've also used it to promote our webinars to increase attendance rates. A very effective medium when it comes to these! ### 19. Warning; Building Bots is Addictive! **Rating:** 5.0/5.0 stars **Reviewed by:** Sarah P. | Digital Advertising Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 13, 2019 **What do you like best about Customers.ai?** The team at MobileMonkey is phenomenal! They work together seamlessly to provide their clients with the best product, best support, and most relevant products. Software that allows intuitive, automated replies coupled with live responses and well thought out communication plans have revolutionized conversations with our clients and were pinnacle in our discussions for 2019 planning. MobileMonkey’s tools make it easy for someone new to this type of technology to learn quickly, have resources for support, and launch their campaigns expediently. I should warn you – it’s addictive! Once you start learning and building chatbots, there’s no stopping! It’s fun and it’s fun for users and it’s great for clients’ businesses – it’s a win, win, win situation. **What do you dislike about Customers.ai?** Learning curves - but they're a must in this ever changing industry. **Recommendations to others considering Customers.ai:** This type of advertising is the future, jump on now to learn - it'll never be this inexpensive - be a 'sneezer' and try this new medium - it's so cool. We are incorporating MobileMonkey products into 2019 plans for as many clients as possible through offering comment guard, paid messaging campaigns on Facebook, and the chat widget on websites. MobileMonkey’s tools make it easy for someone new to this type of technology to learn quickly, have resources for support, and launch their campaigns expediently. I should warn you – it’s addictive! Once you start learning and building chatbots, there’s no stopping! It’s fun and it’s fun for users and it’s great for clients’ businesses – it’s a win, win, win situation. **What problems is Customers.ai solving and how is that benefiting you?** Expanding product offerings for our advertising agency. People are interested in interacting with A.I. their curiosity is on our side! ### 20. willing to work with you **Rating:** 5.0/5.0 stars **Reviewed by:** Carrie O. | marketing, Small-Business (50 or fewer emp.) **Reviewed Date:** May 10, 2019 **What do you like best about Customers.ai?** Jason was very helpful resolving a billing issue I had. Thank you Jason! **What do you dislike about Customers.ai?** We didn't really use it, it was cumbersome for our business model, just not a good fit. **What problems is Customers.ai solving and how is that benefiting you?** We ended up not using the software, but I had left a negative review regarding their billing, that issue was resolved so I am updating the review. ### 21. Get your FaceBook Messenger ChatBot without Zero coding skills **Rating:** 4.0/5.0 stars **Reviewed by:** Tauseef S. | Digital Marketing Consultant, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** January 12, 2019 **What do you like best about Customers.ai?** Simple and easy to use Interface, Excellent Customer Services. You would be mad to ignore Facebook Messenger Marketing in 2019 **What do you dislike about Customers.ai?** Nothing to share . Though there are lots of room for further improvement,s, I am sure Mobilemonkey will grow with time **Recommendations to others considering Customers.ai:** Its an early stage for Facebook Messenger Marketing, certainly there would be lots of improvement with Product development. Certainly more features will be added with time. **What problems is Customers.ai solving and how is that benefiting you?** Invitation to Webinars , FAQ’s Sending Course materials and Slides ### 22. Perfect for non-technical users and those who want to get up and running fast! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** January 29, 2019 **What do you like best about Customers.ai?** We are a group of "non" techies and the straightforward platform allowed us to easily create and manage the chatbots that we needed. Very easy to set up list serves and get our internal programs initiated quickly. I was pleasantly surprised the level of performance you get considering the free and generous price points. I was waiting for an up-sell add-on to rear its head. However, it never came. **What do you dislike about Customers.ai?** It can be a bit challenging if you are not familiar with messaging in this manner. But, after a bit of trial and error it becomes insanely easy! Not much to dislike at all. **What problems is Customers.ai solving and how is that benefiting you?** We needed a way to efficiently build lists, assess the conversations and have the ability to convert. This allows us to do so without the cost and complexity of some of their competitors. ### 23. Cool Feature But Very Complicated **Rating:** 2.5/5.0 stars **Reviewed by:** Alyssa A. | Digital Marketing Specialist, Industrial Automation, Small-Business (50 or fewer emp.) **Reviewed Date:** October 30, 2018 **What do you like best about Customers.ai?** MobileMonkey offers several chat features including lead generation, market research, email signups, forms, surveys, etc. **What do you dislike about Customers.ai?** It is way to complicated to use. In order for me to have been able to use it effectively, I would have needed to spend several hours trying to figure it out on my own as they do not offer much in the ways of customer support. **Recommendations to others considering Customers.ai:** You will need to set aside several hours outside of your regular business hours in order to implement this program. It is very complicated and hard to understand so you will start over several times. **What problems is Customers.ai solving and how is that benefiting you?** I was looking for new chat features and ways to interact with our customers however we did not benefit from it at all. ### 24. Grow Your Facebook Presence **Rating:** 4.5/5.0 stars **Reviewed by:** Paul C. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** January 29, 2019 **What do you like best about Customers.ai?** The best feature is chat blasting so far. I didn't know about it at all before Mobile Monkey. **What do you dislike about Customers.ai?** So far, I'm not disliking much. The ideas are fresh and easily put into use. **Recommendations to others considering Customers.ai:** Give this a shot to increase traffic and activity. **What problems is Customers.ai solving and how is that benefiting you?** Helps with PR more than any Facebook or social media tool that I've tried so far.. ### 25. Chat bot made easy for marketers! **Rating:** 4.0/5.0 stars **Reviewed by:** Vedprakash P. | Android Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** January 28, 2019 **What do you like best about Customers.ai?** It makes it dead simple to make a chat not for your service. It is an indispensable tool for non technical marketing professionals. **What do you dislike about Customers.ai?** It’s integration (or lack thereof) with Intergromat. Mobile Monkey needs to have this feature. Also, it needs better flow mapping process. **What problems is Customers.ai solving and how is that benefiting you?** Facebook marketing. ### 26. Advanced marketing **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** January 29, 2019 **What do you like best about Customers.ai?** I like when companies produce easier ways to market on popular social networks like Facebook. I love that you can upgrade Facebook ads and will allow you to send chat blasts. **What do you dislike about Customers.ai?** I honestly haven’t had any negative experience with this company yet. **What problems is Customers.ai solving and how is that benefiting you?** I feel like I can reach a bigger audience in my Facebook community with new and upgraded Facebook ads. It allows me to do list building as well. More organization throughout. ### 27. It's a monkey business **Rating:** 4.0/5.0 stars **Reviewed by:** Krzysztof A. | Prezes Zarządu, Trener biznesu, Small-Business (50 or fewer emp.) **Reviewed Date:** November 30, 2018 **What do you like best about Customers.ai?** Connecting Facebook pages and making autochats. Quality of support. A lot of useful tips about making Facebook business. **What do you dislike about Customers.ai?** Only one page in a PRO account. 2 more would be nice. **Recommendations to others considering Customers.ai:** If you need a good FB chat with excellent support - grab it. **What problems is Customers.ai solving and how is that benefiting you?** Connecting with customers. Finding and managing new leads ### 28. Mobile Monkey **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Environmental Services | Mid-Market (51-1000 emp.) **Reviewed Date:** January 28, 2019 **What do you like best about Customers.ai?** I like the versatility of MobileMonkey! It has a crisp, smooth, clean appearance which is appealing to the eye. The overall platform is easy to learn and use. **What do you dislike about Customers.ai?** Sometimes it doesn’t make sense to use another program just for chatting. **What problems is Customers.ai solving and how is that benefiting you?** It helps us to get in touch with people who are further away from us. ### 29. Monkeys for MobileMonkey **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** January 29, 2019 **What do you like best about Customers.ai?** I believe it is the World's Best Facebook Messenger Marketing Platform! **What do you dislike about Customers.ai?** The cost of the using the product gets expensive. **What problems is Customers.ai solving and how is that benefiting you?** It makes chatting with colleagues so easy! I've found nothing but positive things about it. ## Customers.ai Discussions - [What is your experience?](https://www.g2.com/discussions/what-is-your-experience) - 1 comment, 2 upvotes - [How to get Mobile Monkey to stop charging our credit card?](https://www.g2.com/discussions/how-to-get-mobile-monkey-to-stop-charging-our-credit-card) - 1 comment, 1 upvote - [Title: Powerful sales automation platform What do you like best about MobileMonkey? MobileMonkey contains a lot of features, and it's easy to discover because everything is organized in an efficient manner. They have excellent onboarding, smooth, and really insightful, especially for users who are new to automation. Great for remarketing and sales outreach. Overall, it's a very comprehensive tool that salespeople who use social media will find valuable. What do you dislike about MobileMonkey? I sometimes experience longer waiting times in support, but they are always willing to help and are available 24/7, so it's not a big deal. What problems are you solving with the product? What benefits have you realized? We need our customers to feel prioritized and engaged whenever they hop into our Instagram page. Using Instachamp, we're able to quickly respond to comments and DMs. This sales outreach automation tool has helped us realize a](https://www.g2.com/discussions/title-powerful-sales-automation-platform-what-do-you-like-best-about-mobilemonkey-mobilemonkey-contains-a-lot-of-features-and-it-s-easy-to-discover-because-everything-is-organized-in-an-efficient-manner-they-have-excellent-onboarding-smooth-and-really-ins) - 1 comment, 1 upvote - [How do I setup keywords](https://www.g2.com/discussions/how-do-i-setup-keywords) - 1 comment, 1 upvote - [When do I start seeing results? How much do I have to invest to do well? What type of content should I publish? How often is it recommended to publish and at what times? Is it better to invest in Google or on social media? Frequently asked questions about Digital Marketing: Do I need to have a website?](https://www.g2.com/discussions/cuando-empiezo-a-ver-resultados-cuanto-tengo-que-invertir-para-que-me-vaya-bien-que-tipo-de-contenidos-debo-publicar-cada-cuanto-se-recomienda-publicar-y-en-que-horarios-es-mejor-invertir-en-google-o-en-redes-sociales-preguntas-sobre-marketing-digital-mas) - 1 comment, 1 upvote - [View Customers.ai pricing details and edition comparison](https://www.g2.com/products/customers-ai/reviews?page=9§ion=pricing&secure%5Bexpires_at%5D=2026-08-09+06%3A17%3A41+-0500&secure%5Bsession_id%5D=caf05690-f7aa-4b90-b0fc-257614ac2dda&secure%5Btoken%5D=fcb6b8cd4c6430ded74d26067dcc0e705d5662d27307c7a6b35b46d271312167&format=llm_user) ## Customers.ai Features **Additional Functionality** - Tagging - Natural Language Processing - Data Extraction - Multi-Language - Predictive Analytics - Drag & Drop - Speech Recognition - Reporting/Analytics - Data Storage Management - Virtual Personal Assistant (VPA) - AI Copilot - Customer Segmentation - Collaboration Tools - Data Import/Export - Generative AI - For eCommerce - Role-Based Permissions - Customizable Branding - Search/Filter - Monitoring - Document Management - API - Data Visualization - Trend Analysis - Machine Learning - Access Controls/Permissions - Alerts/Escalation - Performance Metrics - Real-Time Data - Third-Party Integrations - Mobile App - Multiple Data Sources - For Sales Teams/Organizations - Sentiment Analysis - Activity Dashboard - Chatbot - Workflow Automation **Messenger** - Sequencing - AI - Video Chat - Customization Interface - Generative AI **Lead Generation** - Lead Builder - CRM Integration - Marketing Automation Integration - Social Media Integration - Data Import & Export Tools **Integrated Workflows** - Task Management - Email Tracking/Automation - Calls and Voice - Other Outreach Options - CRM Integration - Calendar - Shared Records - Business Process Automation - Performance Management - Calendar Management - Sales Pipeline Management - Communication Management - Campaign Management **Retargeting** - A/B Testing - Audience Segmentation - Behavioral Targeting - Reporting & Analytics - Geo Targeting - Cross-channel Retargeting - Personalization **Lead Intelligence** - Lead Validation - Lead Enrichment - Lead Quality - Lead Analysis - Browser Extension **Responses** - Customization - Control - Route To Human - Menu bars - Drip sequences **Lead Monitoring** - Features - Performance - Identification - Lead Capture **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech - Generative AI **Agentic AI - Visitor Identification** - Cross-system Integration - Third-Party Integrations - Social Media Integration **Agentic AI - Lead Capture** - Cross-system Integration - Proactive Assistance **Additional Functionality** - Conversion Rate Optimization - SEO Management - Drag & Drop - Visual Analytics - API - Surveys & Feedback - Data Import/Export - Reporting & Statistics - Real-Time Reporting - Customizable Templates - Real-Time Data - A/B Testing - Screen Activity Recording - Site Search Tracking - Trend Analysis - Visitor Tracking - Customer Segmentation - Engagement Tracking - Activity Tracking - Sales Trend Analysis - Funnel Analysis - Widgets - Alerts/Escalation - Real-Time Analytics - Heatmaps - Search/Filter - Conversion Tracking - Reporting/Analytics - Referral Tracking - Real-Time Monitoring - Generative AI - Data Visualization - Behavior Tracking - Keyword Tracking - Pageview Tracking - Customizable Reports - Charting - Visualization - Activity Dashboard - Real-Time Notifications - Access Controls/Permissions - Time on Site Tracking - Web Traffic Reporting - Monitoring - Tagging - Dashboard Creation - Campaign Management - Campaign Analytics - Customizable Branding - Alerts/Notifications - User Interaction Tracking - AI Copilot - Customer Journey Mapping - Goal Setting/Tracking - Multiple Site Management - Website Analytics **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing - Real-Time Notifications - Real-time Consumer-facing Chat **Channels** - Social Media Integration - Website - Text Message (SMS) - Voice Assistants - Other - Multi-Channel Marketing **Repeatability and Reportability** - Content Management - Workflow Management - Workflow Performance - Sales Coaching and Insights - Gamification **Platform** - Live chat - Integrations - Branding - Analytics - A/B testing - Role-based access - Collection of information - Augmented Analytics - Proactive Chat **Data Capture** - Mobile - Websites - Social Media - Data **Agentic AI - Lead Intelligence** - Cross-system Integration **Agentic AI - Retargeting** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Customers** - Audience Targeting - Profiles - Analytics - Lead Gathering - Sales Conversion - Customer Service Analytics - Reporting/Analytics **Analytics** - Export/Import - Reporting **AI and Automation** - Lead Prioritization - Lead Scoring - Best Time of Day Scheduling - Buyer Intelligence - Machine Learning **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Additional Functionality** - Real-Time Analytics - Email Management - API - Single Sign On - Search/Filter - Collaboration Tools - Third-Party Integrations - Activity Dashboard - Canned Responses - Surveys & Feedback - Reporting/Analytics - Transfers/Routing - Geotargeting - Interaction Tracking - CRM - Transcripts/Chat History - Document Storage - Screen Sharing - Contact Management - Autoresponders - Multi-Channel Communication - Mobile Access - AI Copilot - Offline Form - Real-Time Monitoring - Support Ticket Management - File Sharing **Additional Functionality** - Customer Surveys - Lead Qualification - Transcripts/Chat History - Language Detection - Pre-Configured Bot - Lead Capture - Code-free Development - Natural Language Processing - Multi-Language - For Sales/Marketing - Contextual Guidance - Automated Responses - Customer Support - Chatbot - Intent Recognition - Sentiment Analysis - Customer Experience Management - Query Suggestions - Transfers/Routing - AI Copilot - Canned Responses - AI/Machine Learning - Multi-Channel Communication - Automated Routing - Workflow Automation **Customization** - Web Forms - Personalization - Templates - Integration - Social Media Integration - Customizable Templates **Generative AI** - AI Text Generation - Generative AI - Lead Generation **Agentic AI - Conversational Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations - Multi-Language **Additional Functionality** - Customizable Fields - API - Real-Time Notifications - Lead Nurturing - Human Handover - Lead Management - Product Recommendations - Customer Experience Management - SMS Messaging - Appointment Management - Chat/Messaging - Real-Time Monitoring - Lead Distribution - Campaign Segmentation - Data Import/Export - A/B Testing - Real-Time Data - Real-time Conversations - Customizable Branding - Lead Qualification - Template Management - Autoresponders - Contact Database - Customer Segmentation - One-to-One Messaging - Communication Management - Campaign Management - Activity Dashboard - Lead Capture - Appointment Scheduling - Reporting & Statistics - Event Triggered Actions - Chatbot - Group Messaging - AI Copilot - Customer Database - Multi-Channel Communication - Email Automation - Surveys & Feedback - CRM - Engagement Tracking **Additional Functionality** - Lead Segmentation - Conversion Tracking - Activity Dashboard - A/B Testing - AI Copilot - Pipeline Management - Drag & Drop - Reporting & Statistics - Multi-Campaign - Prospecting Tools - Customizable Fields - Lead Distribution - Event Triggered Actions - Engagement Tracking - Generative AI - Chat/Messaging - CRM - Email Marketing - Template Management - Lead Nurturing - Customizable Branding - Contact Management - Contact Database - Email Management - Real-Time Notifications - Customer Segmentation - Surveys & Feedback - Campaign Management - Activity Tracking - Alerts/Notifications - Data Extraction - Lead Notifications - Reporting/Analytics - Dashboard - Business Card/Badge Scanning - Lead Generation - Customer Database - Autoresponders - Lead Qualification - API - Forms Management - Visitor Tracking - Lead Management - Campaign Analytics - Search/Filter - Campaign Planning - Lead Scoring - Email Tracking - Drip Campaigns - Campaign Segmentation - Lead Verification/Validation - Source Tracking - Calendar Management - Reminders - Interaction Tracking - Opportunity Management - Sales Reports - Document Storage - Sales Trend Analysis - Monitoring - For Sales Teams/Organizations - Sales Forecasting - Workflow Management - Task Management **Agentic AI - Sales Engagement** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Strategic Planning **Additional Functionality** - Prospecting Tools - Reporting/Analytics - AI Copilot - Auto-Dialer - For Sales Teams/Organizations ## Top Customers.ai Alternatives - [Drift](https://www.g2.com/products/drift/reviews) - 4.4/5.0 (1,203 reviews) - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,733 reviews) - [Tidio](https://www.g2.com/products/tidio/reviews) - 4.6/5.0 (1,894 reviews)