# Customers.ai Reviews **Vendor:** Customers.ai **Category:** [Lead Intelligence Software](https://www.g2.com/categories/lead-intelligence) **Average Rating:** 4.8/5.0 **Total Reviews:** 429 ## About Customers.ai Customers.ai is a powerful ecommerce solution that helps you identify your website visitors and reconnect with them through email and ads. It turns anonymous visitors into real leads by capturing and enriching their identity data and restoring lost Facebook ad audiences. Customers.ai helps you engage your website visitors by tracking the customer journey, segmenting high-intent audiences, and ensuring emails reach the right people with the right message. Plus, it works seamlessly with popular tools like Klaviyo, SendGrid, Salesforce, and HighLevel. Trusted by over 100,000 businesses worldwide, including ecommerce and DTC brands, Customers.ai is helping marketers connect with their audience and drive results. ## Customers.ai Pros & Cons **What users like:** - Users appreciate the **collaboration ease** offered by Customers.ai, enhancing teamwork between sales and marketing through clear data insights. (98 reviews) - Users find Customers.ai to be **extremely helpful** for enhancing collaboration between sales and marketing teams efficiently. (88 reviews) - Users rave about the **ease of use** of Customers.ai, allowing quick adoption and efficient workflow integration. (82 reviews) - Users appreciate the **lead generation capabilities** of Customers.ai, enhancing understanding and targeting for better customer experiences. (73 reviews) - Users highlight the **responsive customer support** from Customers.ai, enhancing their experience and optimizing campaign performance. (66 reviews) - Automation (61 reviews) - Efficiency (60 reviews) - Simple (54 reviews) - Easy Setup (52 reviews) - Data Accuracy (51 reviews) **What users dislike:** - Users find the **learning curve challenging** , suggesting assistance is essential for optimizing the platform's features. (12 reviews) - Users find the **learning difficulty** challenging, especially with new features and integration processes requiring time and tutorials. (10 reviews) - Users express concerns about **poor customer support** , particularly regarding lead management and understanding client needs. (10 reviews) - Users find the **steep learning curve** of Customers.ai challenging, requiring time to fully understand its functionality. (9 reviews) - Users find the **pricing to be inflated** for an underperforming product, which is a significant drawback for many. (8 reviews) - Expensive (8 reviews) - Limited Customization (7 reviews) - Slow Loading (7 reviews) - Slow Performance (7 reviews) - Complex Interface (6 reviews) ## Customers.ai Reviews ### 1. A Huge Improvement In How We Handle Leads **Rating:** 5.0/5.0 stars **Reviewed by:** carl nino luis g. | Business Operations Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** March 08, 2025 **What do you like best about Customers.ai?** We've seen a real improvement in how we handle leads since we started using Customers.ai. It's not just company info that we are getting. They give us solid details on actual people – names, emails, LinkedIn, even how they're interacting with us (the customer journey feature is awesome). That's made a big difference in getting the right leads to the right people on our team and making our outreach way more effective. The Salesforce integration has been a huge time-saver too. Leads just flow into our CRM automatically and they can be routed properly. It keeps everything organized and makes following up a lot easier. It's really helped keep things efficient. And honestly, it's just easy to use. Some lead tools are a headache but this one was quick to set up, and our team picked it up fast. The data we get is way better than I expected and the number of people its able to pick up has been especially impressive. **What do you dislike about Customers.ai?** There are no dislikes I can think of. Sometimes restore will disconnect but a simple click fixes it. **What problems is Customers.ai solving and how is that benefiting you?** We weren't exactly struggling before but Customers.ai has definitely made things better. Our sales team is spending less time digging through leads and more time actually closing deals, which is always a good thing. The detailed lead info has been huge for how our reps reach out. Instead of just cold calling based on company names, they're going in with real insights on the people they're talking to and they can usually tell what they are already interested in. That makes a huge difference in having productive convos. As mentioned, the fact that everything just syncs with Salesforce automatically? That's been a massive time-saver. No more messy spreadsheets or trying to manually enter data. It's clean, accurate leads going right where they need to go. The whole process is just way smoother, and we've definitely noticed a difference in how we operate. The whole sales team is happy and our bosses are all happy with the improvement in leads and sales. ### 2. Killer data quality and a big jump in sales **Rating:** 5.0/5.0 stars **Reviewed by:** Eibee S. | Business Development Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 09, 2025 **What do you like best about Customers.ai?** My team’s job is to find and qualify leads and since bringing in Customers.ai, that process has gotten a whole lot easier. Our pipeline has grown fast, and we’re handing off way more solid leads to sales and they are happy happy happy. A few things that stand out: - Lead tracking is next-level – We can identify who is on the site, what pages they’re viewing, and if they’re returning. - Sales + marketing alignment – We’ve built out automations that push leads into the right funnel so there is less manual work for everyone. - Cold leads are actually warming back up – We can see when someone we’ve already reached out to comes back to the site, so instead of sending another generic follow-up, we time our outreach based on actual interest. It’s been a nice way to get those old conversations going again. Also, I have to shout out how easy the platform is to use. The dashboards are clear, the data is easy to digest, and it didn’t take long at all to get the team onboard. **What do you dislike about Customers.ai?** I absolutely have no dislikes that I want to mention. # **What problems is Customers.ai solving and how is that benefiting you?** I’d like to think our system wasn’t a total problem but there were issues for sure, especially around pipeline, prioritization, data accuracy, etc. It’s embarrassing to reach out to someone who you think is interested in your product only to find out they’ve never even heard of you. Some of the benefits I’ve seen: Pipeline growth – We’re seeing more leads (and not just more – better leads). Much improved time to sale – We’re closing deals quicker because they’re working with leads that have already shown intent. Real person-level data – We’re not just getting company names like a lot of the ABM tools. We have emails, LinkedIn profiles, job titles, and everything we need to actually personalize outreach. No blind outreach – This is like the opposite of cold calling – we’re warm calling. I also appreciate how well it integrates with our CRM and would like to note that is has been a huge efficiency boost across the board. We are all big fans and love the impact it’s made at the organization. ### 3. The Best Retargeting Campaign We’ve Ever Run **Rating:** 5.0/5.0 stars **Reviewed by:** Lemar b. | Marketing Officer, Mid-Market (51-1000 emp.) **Reviewed Date:** March 04, 2025 **What do you like best about Customers.ai?** We were launching a campaign for one of our new products and had a really specific audience we wanted to target with Instagram and Facebook ads. We built our Customers.ai audience two months ahead of time so we’d have a big enough list to work with. When we launched, we used that retargeting audience along with a lookalike audience. The CTRs and engagement were incredibly high! Easily one of our best campaigns in terms of engagement. More importantly, we saw a substantial number of SQLs come through. That’s what I love most about Customers.ai. It helps refine our Facebook and Instagram targeting by creating lists of people who already visit our site. It’s true retargeting. I also appreciate the journey tracking feature—many Instagram users don’t convert immediately, but now we can see if they return later through another channel. This has helped prove that our social media efforts drive actual leads and revenue. Bonus: setting up Facebook audiences is super easy, and they auto-update, so there’s no manual refreshing needed! **What do you dislike about Customers.ai?** I like all the features I’ve used. Nothing has failed or disappointed me. **What problems is Customers.ai solving and how is that benefiting you?** Tracking ad performance is a headache. The native reporting only tells you so much and attribution in GA and even our CRM is all over the place. Plus, we’ve had issues in the past with our audiences not being as refined as we wanted and wasting a lot of money on junk clicks. Customers.ai fixed that. We’re reaching the exact people we want to target and our lookalike audiences are way stronger. Another big thing that I appreciate is it’s saved us money. Our ads are performing better and we’re also not wasting budget on people who aren’t actually interested. It’s safe to say we’re running smarter campaigns, spending our budget more efficiently, and actually seeing better leads come in because of it. ### 4. No more cold outbound lists! **Rating:** 5.0/5.0 stars **Reviewed by:** Lexor James B. | Account Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 26, 2025 **What do you like best about Customers.ai?** Sales has always been the backbone of a company. If sales is not thriving, the company will cease to exist which is why it is imperative for sales to have the best tools in finding customers. This is what Customers.ai has been doing for our company. It makes reaching out to potential customers and clients a lot easier. With Customers.ai, we can clearly communicate with our customers and provide them with everything they need. In terms of accessibility, Customers. ai is very easy to use. Beginners will not have a hard time grasping the functions so that they can start spend less time in figuring it out and spend more time in reaching out to our customers. **What do you dislike about Customers.ai?** There are absolutely no dislikes about Customers.ai. **What problems is Customers.ai solving and how is that benefiting you?** Our biggest headache was that we were basically chasing our tails. We had no clue who was actually interested in what we were selling as we were buying lists and working with inbound leads who weren’t always ready to buy. Customers.ai solved that instantly. We can see exactly who's been looking at our stuff, what pages they're checking out, how long they're staying. It tells us who's actually warm, who's ready to talk. That's the benefit. We're not wasting time on dead ends. Also before, we were spending hours on unqualified leads. Now, the segmentation is so clear, we know who to focus on, and it just dumps all the good info straight into our CRM, no extra work. That's saving us a ton of time. Honestly, it's not even about getting more leads – I’m probably getting less than I was before but now we are getting better leads. We're closing deals faster, with fewer calls, and the quality of our accounts has gone through the roof. Retention has actually gone up. Basically, Customers.ai solved our problem of having zero visibility. That's the benefit – we're more efficient, we're closing more deals, and honestly, we're a lot less stressed (or at least I am). ### 5. Our retargeting campaigns are crushing it!!!!!!!!! **Rating:** 5.0/5.0 stars **Reviewed by:** Jade J. | Senior Graphic Designer, Mid-Market (51-1000 emp.) **Reviewed Date:** February 28, 2025 **What do you like best about Customers.ai?** I first heard about Customers.ai from one of my favorite social media experts on a podcast. They were offering a free trial, so I figured it was worth a shot. I pitched it to my boss and we decided to test it for retargeting ads on Facebook. Fast forward a few months and we’ve now upgraded to the email and ads plan and are running retargeting emails alongside our ads. It’s been a big win for the team. Some key things I love: Retargeting audiences in Facebook have been performing 3x better in terms of ROAS compared to our old pixel-based audiences. The email retargeting feature has been a great addition. We’re seeing solid engagement and it complements our ad strategy. The data is ridiculously accurate. We even participated in their data accuracy beta test and were seriously impressed by the completeness. Yonan, our account manager, has been amazing. The platform is easy to use but having someone constantly helping us optimize has made all the difference. We recently started pushing more event data into Facebook and it seems to be helping bring down costs. **What do you dislike about Customers.ai?** I don’t have any dislikes but I do wish I could see more of my Facebook reporting in the Customers.ai dashboard. Feature request! **What problems is Customers.ai solving and how is that benefiting you?** The biggest problem was that our retargeting lost it’s mojo. Basically, Facebook’s pixel wasn’t catching enough of our traffic and we didn’t have full control over our audience targeting (thanks Advantage+). Here are the benefits of Customers.ai we’ve seen: - We are building retargeting audiences that convert at a higher rate. - We just started to layer in email retargeting, which has helped us recapture more visitors. - We get expert guidance from our account manager instead of having to figure it all out on our own. - We’ve seen an improvement in overall campaign performance and have been able to scale up our spend. Not easy. ### 6. Great for Improving ROI and New Revenue Opportunities **Rating:** 5.0/5.0 stars **Reviewed by:** Jesse H. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** February 28, 2025 **What do you like best about Customers.ai?** A colleague recommended Customers.ai, so I asked our marketing team to try it out. So far they've been impressed with the features and functionalities of the platform. I have been impressed with the incremental jumps we are seeing in revenue from the flows that were tested. I know our welcome flow series in particular has jumped noticeably and the abandonment flows have seen a lot more sales come through. **What do you dislike about Customers.ai?** While we are already ROI positive, I’d like to see that keep growing. I’m confident it will based off of results so far. **What problems is Customers.ai solving and how is that benefiting you?** The benefits are pretty aligned to revenue growth. Anytime we bring on on a new tool, that’s our goal and so far I’ve been impressed. I think our team was already doing a good job with our existing email marketing program and this seems like way to amplify and optimize. I have heard that these types of tools are more successful if you already have a solid foundation in place and that makes sense based on my experience so far. Other benefits I’ve seen - good integrations, easy to use, great support and sales team, good data. ### 7. A Powerful Tool for Better Leads and Smarter Outreach **Rating:** 5.0/5.0 stars **Reviewed by:** Shadrach A. | Lead Generation Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** February 26, 2025 **What do you like best about Customers.ai?** What I really appreciate about Customers.ai is its accurate lead intelligence. It has made a big difference in how we capture and qualify leads, providing clear insights into who is genuinely interested. As a result, we are bringing in higher-quality leads, and the impact has been clear, my manager and VP have seen the results firsthand. On top of that, the platform is easy to use. It integrates seamlessly with Salesforce and our ESP, making outreach much more efficient. At the end of the day, my job is to generate leads, and Customers.ai has made that process much more effective. **What do you dislike about Customers.ai?** I have no complaints about Customers.ai, It does exactly what it promises. **What problems is Customers.ai solving and how is that benefiting you?** Customers.ai has solved our challenge of dealing with low-quality leads. Before using it, we struggled with incomplete and unreliable data, making it hard to prioritize follow-ups and gauge prospect interest. Now, with its detailed visitor identification and lead intelligence, we have a clear view of who is engaging with our business. This has helped us focus on serious buyers instead of wasting time on unqualified leads, making our team much more efficient. Plus, our lead capture rates have improved, leading to more leads and higher conversions. Alongside our other marketing and sales efforts, this has been a big win for our company. I’m really glad we gave Customers.ai a try. I’d highly recommend it to any business looking to improve its sales funnel and grow revenue. It’s easy to use and delivers great results. ### 8. Very impressive tech for sales and marketing **Rating:** 5.0/5.0 stars **Reviewed by:** Crissette T. | Global Learning Succes Manager for Philippines and Malaysia / HIT & DWP Service Line, Enterprise (> 1000 emp.) **Reviewed Date:** February 26, 2025 **What do you like best about Customers.ai?** As a training coach, I work with a lot of software and Customers.ai is one of the best sales and marketing tools I've seen come through my door. It’s simple to use and doesn’t require much setup. The whole team picked it up quickly. On my side, I’ve been testing it internally and analyzing the results so I can train our team to use it effectively. It’s very clear how it helps our marketing and sales teams from an efficiency and results standpoint. It honestly seems too good to be true and I’m getting a better sense of why everyone is raving about it. I appreciate that the email capture works on both the general visitor ID front and all types of forms (the data seems to be extremely accurate). We seeing warm leads come through and the people are opening our emails. I really appreciate all the integration api options too. It makes our life on the tech side much easier and doesn’t require a bunch of zaps or makes. **What do you dislike about Customers.ai?** I have not identified any problems with Customer.ai **What problems is Customers.ai solving and how is that benefiting you?** It helps in lead generation and capturing. ### 9. Very Impressed With Our Facebook Retargeting Performance **Rating:** 5.0/5.0 stars **Reviewed by:** Nozomi Claude K. | Broadcast Director, Mid-Market (51-1000 emp.) **Reviewed Date:** February 25, 2025 **What do you like best about Customers.ai?** I've been looking for a way to make our ad targeting more precise and when I heard about Customers.ai, I wanted to give it a shot. After a few months of using it, I was pretty impressed with our Facebook retargeting performance – CPA dropped 50% and sales were up 70%. We actually tested the audiences to get an accurate picture before just switching everything out. We had been using just the FB pixel for retargeting and while it wasn’t terrible, it definitely wasn't as good as it should be or used to be. With Customers.ai, we were able to build these really focused retargeting audiences using their visitor identification and contact enrichment tools. It’s a smaller, more high-intent audience but it’s working out well and tests showed it working much better than our existing audience. Now we run both just to ensure we aren’t missing anyone. Results? Facebook ad costs have gone down and sales have gone up. I also decided to try it on TikTok. Although there isn’t a native integration like on Facebook, setting up the Customers.ai audience was pretty straightforward and easy from a technical setup standpoint. I’m still testing on TikTok but what I’ve seen so far looks promising. Overall, I like that Customers.ai gives me better audience data for my retargeting campaigns. **What do you dislike about Customers.ai?** There aren’t any dislikes. We have seen great results and are just getting started! **What problems is Customers.ai solving and how is that benefiting you?** Our retargeting campaigns were doing fine but not awesome. We were using the standard tools that Facebook provides and as everyone knows, this past year was pretty tough with Advantage+ and all the changes they made to their system. Customers.ai helped solve this issue with high-quality retargeting audiences that perform significantly better than what we were using. On TikTok, I’m still testing it, but what I’m seeing so far is pretty good. Facebook is where we’ve seen the biggest gains! I appreciate that we can target people who we know for a fact were on our site, we can see what actions they are taking on our site, and we can send them ads that actually make sense for them. It sounds so simple and silly that we haven’t been doing this for longer. There is basically one-click configuration for Facebook, it’s easy to use the platform, and all the features and functionality are right in the dashboard. Anyone can figure it out! ### 10. Customers.ai review - a must-have visitor id tool for ecommerce businesses **Rating:** 5.0/5.0 stars **Reviewed by:** Danielle Q. | Graphic Designer, Mid-Market (51-1000 emp.) **Reviewed Date:** February 21, 2025 **What do you like best about Customers.ai?** I first heard about Customers.ai from a friend and the sales team set me up on a trial. Within two weeks, I was sold on it. It was interesting to see the data start coming in since I’ve never seen anything like that. I was kind of expecting a list of names and emails but they actually validate who’s on the site and show me the complete customer journey. I can see every page a person checks out, see whether they’re new or returning, see if they opened an email, and even track if they eventually make a purchase. It’s really ground-breaking. What also stands out is the level of detail in the visitor identification data. It’s not just basic info. You get full contact details (even business details) and can create segments based on all these different fields and actions. I like that the integration with Klaviyo makes it easy to build new audiences and new flows. When I tested some new abandonment flows using the audiences set up by Customers.ai, we noticed a real lift in engagement. Overall, the platform is simple to set up and easy use and like others on here have said, I love that it works with all of my other tools. It seems like the team really knows their stuff and I’m excited to keep using it. **What do you dislike about Customers.ai?** Maybe I will have some dislikes in the future but right now we really love what it does. **What problems is Customers.ai solving and how is that benefiting you?** Before Customers.ai, we had no idea how many visitors we were missing in our abandonment flows or email campaigns in general. As marketers, we knew we were missing people but to be honest, we didn’t have any real data on it. Now we can see if a visitor is new or coming back (big deal for Klaviyo users) and put them into the right flows. We are definitely capturing a lot more of the audience we used to lose. The other problem it’s helping with is that we can adjust our campaigns faster. Customers.ai has helped us improve our reach and make our marketing efforts more effective overall and I highly recommend it to anyone in the ecommerce industry. ### 11. Visitor ID took our event registrations to a whole other level! **Rating:** 5.0/5.0 stars **Reviewed by:** Natalie C. | Shoutcaster, Mid-Market (51-1000 emp.) **Reviewed Date:** February 20, 2025 **What do you like best about Customers.ai?** I have always been passionate about creating events and getting as many people there as possible. But it’s been a lot harder the past few years as everything has gone virtual. This past year we decided to start using Customers.ai to help us grow our registrations and I can’t believe how well it worked. My boss keeps telling me it’s magic haha. I can truthfully say Customers.ai has exceeded my expectations. We were previously running ads and sending emails but now we are using the visitor identification feature to see who’s coming to the site from those channels but not registering. From there we are using the Facebook integration to run remarketing ads to those people and we’ve improved our email messaging because we can see what people are actually invested in - what sessions they checked out, what country they are from - it’s pretty unbelievable. The best part is I’ve seen our event signups increase by 23% year over year since using Customers.ai. I love that it’s really easy to use, I love the level of granularity I get at the contact level, I love our customer support rep (we heart you Olivia), and mainly, I love that it’s made me look really freaking awesome to my boss and our team. It has quickly become one of my favorite tools for customer engagement and driving registrations. **What do you dislike about Customers.ai?** There is absolutely nothing I dislike about this super awesome tool!!!! **What problems is Customers.ai solving and how is that benefiting you?** Here’s the deal…before we started using Customers.ai, we had a hard time growing event registrations. With people not traveling and everything moving online, I was spending a lot of time running ads and sending emails, but it wasn’t translating into attendees. Plus, I couldn’t tell which visitors were actually interested or not signing up. It felt like we were wasting money and time. Since we implemented Customers.ai, things have changed oh so dramatically. They tell us who’s clicking our ads and emails but not registering and I can remarket to them. Our email messaging is better, our ads are better and like I said above, our event signups have jumped, which is a big win for us. I just love that the data we get is very clear, very detailed, down to the individual. The tool is simple to set up and I can see all the necessary information in my dashboards. Overall, Customers.ai is helping solve our registration problem and I’m excited to keep using it. Highly, highly recommend. ### 12. More Than Just Basic Visitor Identification Data **Rating:** 5.0/5.0 stars **Reviewed by:** Adrian John L. | Writer, Small-Business (50 or fewer emp.) **Reviewed Date:** February 18, 2025 **What do you like best about Customers.ai?** I’ve worked with several visitor identification tools for my clients and Customers.ai is the best I’ve seen, especially because it helps all facets of marketing (and sales). I absolutely love that it gives you a complete customer journey view. You see every page a visitor checks out, every email they interact with, and their purchase actions. As an SEO and content marketer, I find the data far more detailed and useful than what I get from Google Analytics. I also like that it helps me understand which content performs well and which areas need improvement. I know it’s not necessarily the use case that most people talk about but being able to see the path the purchase is something I’ve been missing since Google moved to GA4. I believe what really sets Customers.ai apart from competitors is how it goes beyond basic data. Most of the tools I’ve seen give you names and emails and that’s pretty much. This gives you fully enriched data that is actually useful. I’d say what I personally like the best is because I can see exactly who is visiting along with demographic info, I can create much more targeted marketing materials. I’d also add that Customers.ai has been very reliable and is probably the easiest visitor ID tool to use. **What do you dislike about Customers.ai?** Personally, I do not have any big dislikes. I like the customer journey feature and I'd maybe like more reporting on top content or top pages visited. **What problems is Customers.ai solving and how is that benefiting you?** The data I was working has always been very basic. Depending on the tech stack, I could only see a few numbers from tools like Google Analytics, Mailchimp, HotJar, etc. and I never really knew what visitors were doing on our site. I also didn’t know which pages they were checking, what emails they might have interacted with, or if they were coming back later. This made it pretty hard to understand the customer data and create effective content marketing strategies. With visitor identification and the amazing features Customers.ai offers, I get all that data in one place. I can finally see the full customer journey without having to try and piece it together with all of our tools and I feel much more confident that what I am creating is valuable and targeted to the right people. ### 13. Best visitor identification functionality I’ve ever seen **Rating:** 5.0/5.0 stars **Reviewed by:** Rowena F. | Sales Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 18, 2025 **What do you like best about Customers.ai?** I’ll start with what I like best – - Ease of use: Our sales team was able to start using it right away - Lead intelligence: They give us names, emails, linkedin profiles, job titles, and all the other person-level data - Time to sale improvement: Our team has been able to close deals with 15% fewer touches - Signal: The new return visits feature is a major addition to the platform More details – The quality of the data is excellent. The visitor identification functionality is best I’ve seen. Our sales team gets accurate, real-time info on site visitors, we can tell if they are new or repeat, we can follow the pages they’re viewing, and we can create audiences based on all of these features. I appreciate that it integrates well with our existing CRM and ESP. Overall, tons of pros. **What do you dislike about Customers.ai?** No big cons. The team keeps releasing new features and pricing updates that have only made it better. **What problems is Customers.ai solving and how is that benefiting you?** Problems it’s solving & benefits – - Lead prioritization: We were using lead lists and it was difficult to prioritize who to follow up with. Quite a bit of time was wasted on cold outreach. Now we can identify target companies and hit them quick. As simple as it sounds, it’s much more effective to focus our efforts on warm leads. - Leads data accuracy: You never really know what you are getting from lead lists or how accurate they are. Customers.ai gives us real contact data that goes right into our CRM and the data has been spot on. - Efficiency - The sales team now spends much less time on follow-ups and more time engaging with interested prospects. We’ve reduced our touchpoints by 15% when closing deals. - Sales & ROI - Sales are up and we’re already ROI positive with platform costs. Once we saw it working we were able to lock into an unlimited deal that has kept our pricing reasonable and our sales just keep going up. Again, we are very happy with Customers.ai and it has solved many of the problems our sales department has faced over the past few years. It’s really been a great compliment to existing efforts. ### 14. Highly Recommend This Tool to All Marketing Teams **Rating:** 5.0/5.0 stars **Reviewed by:** Isaac R. | Producer, Small-Business (50 or fewer emp.) **Reviewed Date:** February 18, 2025 **What do you like best about Customers.ai?** I learned about Customers.ai through an affiliate I follow when I was looking for a tool to help my newish business find customers and potential partners. I decided to give it a try and quickly saw its value. The platform is very easy to use and has a clear interface that makes figuring out the tool simple. One key feature I appreciate is the visitor identification function. It shows me detailed data on who visits my website. I can see which pages each person looks at and what games interest them. I also use visitor tracking to tell if a visitor is new or returning, which is very helpful for our lead development process. Another strong point is the segmentation functionality. It’s very easy to create custom audiences and lists based on geographic areas, which is good for targeting our customers in specific regions. This geo-segmentation is perfect for our localized marketing efforts. Customers.ai also integrates nicely with HubSpot. I like that I can sync the customer data and get enriched contact information into my CRM. I have used several marketing intelligence tools before but none have given me this level of data. It fits naturally into our workflows and has improved our lead development and customer acquisition process. I highly recommend it to any business looking for an easy-to-use marketing solution with strong visitor identification and segmentation capabilities. **What do you dislike about Customers.ai?** I do not have any dislikes of the platform at this particular moment in time. **What problems is Customers.ai solving and how is that benefiting you?** Some problems Customers.ai is solving for me: - Before Customers.ai, we only had basic analytics that did not show detailed sales data or visitor behavior. Now get detailed visitor tracking that tells me if someone is new or returning and what they are engaging with. - The platform has improved our lead development process. We get more detailed contact data that helps us validate leads and create specific segments/email lists that we can use to target specific regions. - It solves the problem of unclear customer behavior by showing us clear and precise journey data. - It has made our retargeting campaigns more effective and has already proved out ROI. ### 15. One of the coolest marketing tools I’ve seen! **Rating:** 5.0/5.0 stars **Reviewed by:** Conrog Simon J. | Senior Healthcare Recruiter, Mid-Market (51-1000 emp.) **Reviewed Date:** February 13, 2025 **What do you like best about Customers.ai?** I first learned about Customers.ai from our marketing team and they have been raving about it ever since. I see firsthand how much this tool is helping the company. Customers.ai gives us detailed visitor tracking that shows exactly which pages and sections people land on and what they look at on our site. In the healthcare space, where we offer many different things on our site, this is extremely valauable. The fact that it works with our CRM also makes it useful for different departments. Our marketing team is already exploring ways to use it beyond just sales and outreach and they are excited by the idea of using it to refine audience segmentation and improve campaigns across all of our various product teams. From my perspective, I appreciate that Customers.ai offers person-level data that helps everyone on our team see what our visitors are doing, I appreciate that it’s really easy to use and figure out, and I appreciate the whole team is seeing value in it. Can’t wait to do more with it. **What do you dislike about Customers.ai?** Nothing I have seen that I dislike. Will keep using it and find out more. **What problems is Customers.ai solving and how is that benefiting you?** Customers.ai addresses a major challenge we had of not knowing exactly how our website visitors behaved. Before, it was hard to tell what people were looking at an ortho product or an aortic product and how they interacted with our content. Now, with advanced visitor identification and tracking, we can see detailed customer data that shows exactly which pages attract attention and where visitors go next. This has better helped our teams break down the customer journey in a way that no other tool has managed to do that I know of. Our marketing team is now using the information to build targeted campaigns aross our various product lines. The integration with our CRM system also ensures that all the information flows directly into where we need it. This is my first time diving into a tool like this but I have to say it’s better than expected and the fact it gives accurate, real-time data rather than generic stats is a big deal. Great tool and I’m excited to keep using it. ### 16. Customers.ai is a Facebook ads miracle worker **Rating:** 5.0/5.0 stars **Reviewed by:** Yvonne M. | Sanitary Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** February 12, 2025 **What do you like best about Customers.ai?** I run a small ecommerce fashion business as a side hustle and Instagram ads are a big deal for growth. I first discovered Customers.ai after seeing a few videos on YouTube and I jumped on the ads component right away. What really caught my attention is how it gathers event and store data and sends it straight to Facebook. I didn’t see too much about this on the Customers.ai site but if you run FB ads you know much having more event data helps. Def recommend. What I liked best was our account manager had me run a test with their data. We ran the Customers.ai retargeting audience against the Facebook Pixel audience. I was a little doubtful because the Customers.ai segment was much smaller but I was way wrong. It performed 12x better in terms of ROAS! We are now running both audiences side by side to capture everyone. Other things I’d add - It’s easy it is to figure out, it connects directly to Facebook, and the visitor ID piece is really cool, especially since most of my traffic comes from Instagram. **What do you dislike about Customers.ai?** Facebook will sometimes disconnect itself but it’s easy to set back up and you don’t lose any data. **What problems is Customers.ai solving and how is that benefiting you?** I was starting to get a lot more site traffic but not an equal number of sales. I wasn’t sure if Facebook was just sending me junk traffic or if they were real people. That’s probably been one of the biggest benefits of Customers.ai. I like that I can get data on who’s visiting to see if my ads are working and then I can use that data to make sure Facebook actually shows my ads to the right people. The ability retarget effectively is just so nice. I wouldn't say I am using the platform to full capacity but I am liking what I’m seeing so far and I’ve definitely seen an uptick in sales. It was a bigger investment for me vs. what I’ve been doing in the past but it’s already paid for itself for the next six months just from the last 45 days alone. ### 17. Super Powerful user insight tool! **Rating:** 4.0/5.0 stars **Reviewed by:** Kristi A. | COO, Small-Business (50 or fewer emp.) **Reviewed Date:** January 02, 2025 **What do you like best about Customers.ai?** Well first, it was the most advanced of other systems who claim to assist with customer/visitor identification. It was easy to integrate into our email system. Has a sophisticated engine to determine if a vistor they found matches someone already in your email list. Already there, you aren't charged. If you run large campaigns where you are sending thousands of people to you a page, it even allows for delay in checking to make sure you're not paying for a new lead that you had already brought in by other means. It 's a vast system that we are still learning to to tweak to make sure we are capturing valuable customers. In the last month it has found over 16K new visitors. And the customer support has been outstanding! Shawn is always available to help, give suggestions, advice, you name it. I wish more customer service was like this! **What do you dislike about Customers.ai?** It is not really a dislike, but the options for different configurations can be intimidating as it seems almost endless. It takes a bet to fully get how it works and where all to go in the interface. Wouldn't keep me from using it thoug. **What problems is Customers.ai solving and how is that benefiting you?** Have thousands of people browsing the site, but no way to contact them unless they abandon a cart. This lets us identify the visitors and reach out them. We choose customers.ai on the recommendation of our email group and they are having difficulties getting everything configured correctly. ### 18. They saved our Meta Ads campaigns! Great retargeting! **Rating:** 5.0/5.0 stars **Reviewed by:** Pearl M. | News Reporter, Small-Business (50 or fewer emp.) **Reviewed Date:** February 10, 2025 **What do you like best about Customers.ai?** What I like best is easy - Customers.ai helps has helped me rebuild my Meta ads campaigns. My new audiences are absolutely killing it! If you’ve been paying attention to ads the past few years, you know that Meta has been on the struggle bus. While it’s been better this past year, I’d say they really dropped the ball and it has been painful. Sure we were reaching a lot of people but they weren’t really the right ones. I’m now using the Customers.ai visitor identification tool to get visitors from our site who are already interested in our products and creating audiences from that. Even though we end up reaching fewer people overall (the audiences are definitely smaller), they’re the ones who are actually converting. Our ROAS is better and our conversion rates are way better. It’s so nice to see Meta performing again. I also like how simple it is to use. It was really easy to put on the site and to connect to Meta. The visitors they identify are pretty accurate and like I said, whatever it is sending to Meta is working for us. Overall, Customers.ai has made it a lot easier to run focused, efficient Meta ad campaigns and I am very happy with the results we are seeing. **What do you dislike about Customers.ai?** I do not have any dislikes of the Customers.ai tool. It is working better than I expected. **What problems is Customers.ai solving and how is that benefiting you?** Our Meta ads! Advantage+ audiences, ad impressions to the wrong folks, costs going up up up. We know our Customers.ai audiences are the right people so we can finally tell Advantage+ exactly who we want to target. Now our remarketing campaigns are much more focused and we’re seeing real tangible improvements in performance. Great retargeting capabilities, very easy integration with Meta – and we are now sending events to Meta which also seems to be helping. Overall, if you are running ads on Meta, you need to be using Customers.ai. ### 19. I love Customers.ai for sales!!! **Rating:** 5.0/5.0 stars **Reviewed by:** Jan Aldrich O. | Senior Bancassurance Sales Executive, Small-Business (50 or fewer emp.) **Reviewed Date:** February 08, 2025 **What do you like best about Customers.ai?** I've been using Customers.ai for prospecting and it's really helped me decrease my cold outbounding efforts. The visitor identification and lead capture features show us who is checking out our site and it’s not just names and emails which is cool. I'm getting detailed contact data like LinkedIn profiles and addresses. I can definitely identify the people I’m targeting better and I can literally see the whole customer journey, which makes a big difference when deciding who to follow up with first. The tool is simple to set up and very easy use, even for someone like me who isn’t a tech wizard. I was able to set up some automations right in the platform. It even fits in smoothly with our CRM, so everything flows together without any extra hassle. I've tried other solutions but honestly, none offer the same level of accuracy and granularity. With Customers.ai, I feel like I have a real view of my leads and can act on them immediately. It’s saved me a tone of time and I’ve been able to close deals faster. **What do you dislike about Customers.ai?** No dislikes. Very good tool. Very good for sales. **What problems is Customers.ai solving and how is that benefiting you?** I think sales is hard and a lot of times I was guessing which leads were worth following up on or using lists that were just ok. Now, I have actual data that shows me who’s really engaging with our content, what they are interested in, who they are, and how they move through the customer journey. I’m not wasting time on cold calls to folks who aren’t interested. The tool does a lot of the heavy lifting to sort out the best leads. Our whole sales team can see which contacts to focus on and it’s saved us plenty of time. Overall, Customers.ai has made our sales process better. We’re targeting the right people and closing deals faster. It’s made our whole process less stressful. ### 20. This visitor ID tech is one of the best I’ve seen **Rating:** 5.0/5.0 stars **Reviewed by:** Christian Paolo T. | Lead Database Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** February 07, 2025 **What do you like best about Customers.ai?** I was asked by our team to test out Customers.ai and honestly, I was really impressed. The visitor identification data is spot on. It's accurate, easy to access, and super easy to digest. As someone who's been involved in the dev space, I can appreciate how cool the technology is. It's a smart system that works quickly and gives you exactly what you need without anything extra. It's not over-complicated and even all of the 'extra' features are easy to use and figure out. **What do you dislike about Customers.ai?** I did not find any dislikes and I know my colleagues are happy with it. **What problems is Customers.ai solving and how is that benefiting you?** Our marketing and sales teams are really excited to use Customers.ai because it's giving us direct data about who is on our site (all of the person-level data is crazy). I also know right now, we piece together a lot of what Customers.ai does with multiple systems. With this, everything's more aligned and the info it provides is pretty unreal, especially around some of the journey functionality. I also think it's good for the teams since there isn't a big learning curve -- it's easy to figure out. I think it's made both the teams happy and excited to see what else the tool can do. ### 21. Best in Class tool to growth hack your leads **Rating:** 5.0/5.0 stars **Reviewed by:** Marco S. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** March 22, 2025 **What do you like best about Customers.ai?** It’s a great opportunity for emerging brands or startups that need to maximize their investments. It’s a great option to have a second chance to make a sales pitch when a visitor of your website is in a hurry or not completely decided to checkout. Larry the founder is a great guy. Had the pleasure to meet him in NYC. Very transparent and knowledgeable. **What do you dislike about Customers.ai?** Main data is from North America. So for foreign markets it’s not as efficient. If your market is North America, it performs great. **What problems is Customers.ai solving and how is that benefiting you?** We can optimize Google and META ads managers with more information to make our campaigns more efficient. Also we have a second chance for a sales pitch with the email automation, this is fantastic. ### 22. Customers.ai: Olivia Delivers **Rating:** 5.0/5.0 stars **Reviewed by:** stephen s. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** March 10, 2025 **What do you like best about Customers.ai?** We've had a great experience with Customers.ai, largely thanks to Olivia. She's our go-to contact and consistently demonstrates deep knowledge of the platform. Whenever we have questions or need assistance with technical setup, she's readily available and provides clear, helpful solutions. **What do you dislike about Customers.ai?** My only wish is that the platform had the full functionality of GHL. **What problems is Customers.ai solving and how is that benefiting you?** How this benefits businesses: Increased customer satisfaction: Faster response times and personalized support lead to happier customers. Reduced operational costs: Automation reduces the need for human agents, which can lead to significant cost savings. Improved efficiency: Automation and streamlined operations allow businesses to handle more customers with fewer resources. Data driven insights: AI can help businesses to understand their customers better, which can lead to improved marketing and sales strategies. ### 23. A Great Platform for Lead Capture **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) **Reviewed Date:** March 16, 2025 **What do you like best about Customers.ai?** The customer support is probably the best I have seen. You get a dedicated person that will get on calls with you face to face and help you with all your lead capture and integrations into other platforms. I have been working with Shawn and he is fantastic! Shawn has gone over and above to help me and advise my business in an effort for me to get the best results from the lead capture. **What do you dislike about Customers.ai?** My only struggle is I am a small business in a very competitive industry and leads are expensive for a business of my size. Together with Shawn we are still trying to navigate the road to conversions but it is proving to be challenging. I hope to see success from it for my small business. I think for medium to large business it is a no brainer. **What problems is Customers.ai solving and how is that benefiting you?** Retarget customers that have shown interest in products on my site. ### 24. Easy To Work With And Great Support Team **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** March 06, 2025 **What do you like best about Customers.ai?** We are using the Customers.ai API as part of our platform and the performance has been solid. It’s easy to work with, the API documentation is good, the team made set up easy, and I like that I have full flexibility over how we manage accounts and monitor utilization. Before fully rolling it out, I ran several tests on the visitor identification data and the accuracy checks out. We cross-referenced the data with existing records and other sources and the match rate was high. No noticeable bloat or bad data, which is a common issue with similar tools. Like I said, integration has been straightforward. No unnecessary complexity and the API works well with our existing systems. The ability to programmatically manage accounts and automate workflows has been a big plus. **What do you dislike about Customers.ai?** The API has everything we need right now. **What problems is Customers.ai solving and how is that benefiting you?** The biggest thing for us is data accuracy and automation. We need clean, reliable customer data without extra dev overhead. Customers.ai provides that. I’ll add that having an API built in was a huge reason why we went with Customers.ai. We can fully integrate it into our systems without relying on a lot manual work and being able to monitor usage at scale and adjust settings dynamically has been useful. We’re able to maintain full control over how data is processed and routed across different teams. From a development perspective, the platform is efficient, well-structured, and we are happy with the decision to go with this tool. ### 25. Exceptional Support and Seamless Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Mike U. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** December 03, 2024 **What do you like best about Customers.ai?** Customers.ai has changed the way we view anonymous traffic and our customer interactions. The platform is intuitive and packed with powerful features, but what truly sets it apart is the outstanding customer support. From the very beginning, their team was incredibly helpful, guiding us through setup and offering personalized consultations to ensure we maximized the product’s potential for our specific needs. The consultations were a game-changer—providing actionable insights and strategies tailored to our business. Whenever we had questions, the support team was responsive, knowledgeable, and genuinely invested in our success. Overall, Customers.ai delivers on every promise. It’s rare to find a product that combines robust functionality with a team that’s truly dedicated to your growth. I can’t recommend them highly enough! **What do you dislike about Customers.ai?** User interface is a bit cumbersome at times but I know they are putting work into the product interface as they roll out new features. **What problems is Customers.ai solving and how is that benefiting you?** Customers.ai helps us save time by automating lead generation and customer outreach, letting us focus on building relationships. The personalized messaging tools and helpful analytics have improved engagement and results. Their support team is fantastic! ### 26. Good Data = More Leads & Shorter Sales Time **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Outsourcing/Offshoring | Enterprise (> 1000 emp.) **Reviewed Date:** March 03, 2025 **What do you like best about Customers.ai?** Customers.ai was brought in to help improve marketing and sales processes and the impact has been clear from the start. The technology is solid, the data is reliable, and the platform itself is easy to set up and figure out. Implementing automations and setting up audiences took seconds to learn. Both teams utlizing the platform are seeing efficiencies, lead generation is more streamlined, and the sales process is moving faster. The quality of the data is one of the biggest strengths. It’s accurate, detailed, and gives both teams exactly what they need. I love that instead of the teams working in silos, marketing and sales are aligned. We’ve seen a noticeable increase in SQLs and a shorter time to sale. From an operational standpoint, the platform is doing what it was brought in to do and we are happy with the results so far. **What do you dislike about Customers.ai?** I think Customers.ai is great and don't dislike any of it. **What problems is Customers.ai solving and how is that benefiting you?** The biggest benefit has been efficiency. The marketing team can identify and engage the right people and sales is able to prioritize leads that are worth pursuing. Overall, we’re seeing less time wasted on bad leads and more time spent on real opportunities. We’ve already seen an increase in SQLs and the time to sale has been shortened. Because the data is so strong, sales can reach out with the right context and make sure those leads actually turn into customers. On top of that, implementation was smooth and the platform is easy to use, even for teams that aren’t deep into marketing or sales tech. It’s been a great addition to our operations and the results so far speak for themselves. ### 27. Awesome Tool (BEST ON THE MARKET!) **Rating:** 5.0/5.0 stars **Reviewed by:** Chase Reiner L. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** December 11, 2024 **What do you like best about Customers.ai?** Customers.ai is hands down the best visitor identification tool I’ve used. It’s been huge for growing my email list (I think we’ve added something like 10,000 emails in the last six months alone) and the data is way more accurate than what I’ve seen with other tools. I also love how it integrates with tools like HighLevel and Shopify. It's nice to be able to capture the leads and then automatically sync them. I remember one of the tools I used to use, you had to manually export the list in a csv, then upload it, and you lost a lot of time. I also like that even though Customers.ai markets itself as being for big ecommerce businesses, it’s worked perfectly for my smaller business too. At the end of the day, if your goal is to capture leads and grow your email list, this tool does exactly that without making things overly complicated. **What do you dislike about Customers.ai?** I’d love to see a plan that’s tailored for medium-sized businesses. The current options feel more geared toward either small startups or larger enterprises. **What problems is Customers.ai solving and how is that benefiting you?** For me, the biggest win has been how much easier it is to grow my email list. The visitor ID tools are incredibly accurate so I know I’m not wasting time on bad data and it's been great for streamlining my lead capture process. I can focus on building relationships with the right people. I also mentioned it above but the fact that we’ve added over 10,000 emails in just six months shows how effective it is. If lead generation and email growth are your goals, Customers.ai makes it simple to make real progress. ### 28. Super Powerful Visitor Identification Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Genesis D. | Salesforce Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** February 12, 2025 **What do you like best about Customers.ai?** I’ve been using Customers.ai for a while now and I’m really impressed with how powerful it is, especially for Salesforce customers. The tool collects website visitor data and sends fully enriched contact info directly into our CRM. Although identifying anonymous visitors is nothing new, I haven’t seen it done like this before. Customers.ai gives real customer data like who’s on our site and details about who they are (you can even see things like income or address or if they opened an email). The email capture feature picks up email addresses and then feeds that data into Salesforce without any extra effort. I also like the integration capabilities and options offered. Whether you work with Salesforce or an ESP, everything is really easy to use and set up to work right out of the box (no dev work required which is a big bonus for a lot of companies). They seem to use AI or some software to enrich the data so when the data reaches our CRM, it’s complete and ready for use. What I like best is Customers.ai bills itself as a visitor tracking tech but it’s actually a lot more comprehensive (and cheaper than the big identity resolution tools out there). It’s become a key part of our tech stack and I’m really pleased with it. **What do you dislike about Customers.ai?** I haven't seen any issues so far. It works exactly as it should and I'm just curious to see what new features come next. **What problems is Customers.ai solving and how is that benefiting you?** Customers.ai addresses the very real challenge of not having clear, detailed information about website visitors. Most tools only provide basic metrics or a long list of names without any real context. I like that with Customers.ai they use AI and other tech to capture and enrich visitor data so you can get anonymous visitor data. It records what pages they visit, how long they stay, if they checkout, if they don’t checkout, etc. As I previously stated, Customers.ai also integrates smoothly with the systems most people already have in place, such as Salesforce and Hubspot. This means that all the enriched data goes directly into your existing workflows and you don’t need a lot of manual updates or extra development work. At the end of the day, Customers.ai gives you accurate and interesting customer data in an easy and very useful way. ### 29. Easy way to improve sales efficiencies and close more deals **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Outsourcing/Offshoring | Mid-Market (51-1000 emp.) **Reviewed Date:** February 25, 2025 **What do you like best about Customers.ai?** Part of my job is to improve efficiencies across our organization and Customers.ai has been a huge help on the sales side. Our sales reps used to spend way too much time cold calling and sending outreach. Now with Customers.ai, we have accurate visitor identification contact data that’s sent directly to our CRM (we use Salesforce) and we can qualify or disqualify leads much quicker. The best part is that the contact data we get isn’t just names and emails. We get people’s business info and it shows which pages they land on and/or visited. This is the part that has helped us streamline our lead development process the most. If the sales team can see who the person is, where they work, and what they are interested in, they can prioritize the right prospects and focus on those most likely to buy. I saw a question about setup - it’s very easy to use and our team was up and running in less than 2 days. While I am not involved in the daily management of the team likes it and we’ve seen a big improvement in our sales efficiency since implementing this. **What do you dislike about Customers.ai?** There is nothing I have encountered that I dislike nor have I heard anything from the team. **What problems is Customers.ai solving and how is that benefiting you?** Efficiency. Our team spent too much time on sales activities that weren’t driving results. We had little insight into the warm leads on our site so it was hard to know who to target and who to ignore. The tool has streamlined our entire lead development process. Our sales team is focused on the right prospects and it’s improved our lead-to-sale time. Our outreach is more efficient and our overall sales process has become much more productive. Everyone is pretty happy with what we are seeing. For benefits, the things I mentioned above along with the fact that Customers.ai gives us true, actionable data that shows us where to focus our time. I believe we are rolling this out to other sales departments in the organization as well. Great tool and great results. ### 30. Amazing advanced segmentation tool **Rating:** 5.0/5.0 stars **Reviewed by:** Lisa W. | Founder and Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** December 03, 2024 **What do you like best about Customers.ai?** Customers.ai is an amazing platform for digital marketers. The visitor identification and behavioral targeting features help pinpoint exactly who’s interacting with your site and what they’re interested in. We talk a ton about personalization in marketing but most of us aren't actually doing it cause it's so hard. Not with this. I love that the advanced segmentation options here make it easy to create tailored campaigns. I also love that it's easy to connect to Klaviyo and Facebook...saves a ton of time around audience building. I would add that one of the best features is the customer intelligence data. We now get detailed insights into demographics and behavior that help shape better campaigns. Everything is intuitive and easy to use. **What do you dislike about Customers.ai?** I wish there was a way to integrate it directly with Google Looker Studio for building custom reports. It would make tracking and analyzing campaign performance even easier. **What problems is Customers.ai solving and how is that benefiting you?** I've been using this for about 6 months and have now brought on over 5 clients. It basically takes the toughest parts of lead generation (capturing leads) and does it for you! The customer data is accurate and we've been able to take these people and build campaigns around them. The reporting tools have improved a ton over the last two months especially as have the audience segmentation filtering capabilities. I can say with certainty the improvements in client performance have been noticeable. Our clients are impressed with the results and it’s made it easier to demonstrate the value of our strategies. It's a cool tool that delivers improvements and keeps clients happy. ### 31. Easy, accurate, and outstanding! **Rating:** 5.0/5.0 stars **Reviewed by:** Alexa G. | Associate Director, SEO, Mid-Market (51-1000 emp.) **Reviewed Date:** December 02, 2024 **What do you like best about Customers.ai?** Agency life is a very “what have you done for me lately” environment where clients expect immediate ROI, a steady flow of qualified leads, and proof that their investment is paying off. Unfortunately, a lot of the changes Google has made over the past few years have mucked up attribution. That’s why I like Customers.ai so much. The visitor ID and email capture features make it easy to see who we are driving to site and who is converting. We can track user behavior, match it back to specific campaigns, and provide clients with actual proof of results. I would add that the ability to combine lead intelligence with advanced audience segmentation has also been huge, especially when managing tech and software accounts where they have very specific audiences. Plus, the accuracy of the data accuracy is outstanding. **What do you dislike about Customers.ai?** It would be great to add a white label option, if possible. **What problems is Customers.ai solving and how is that benefiting you?** Attribution has become a huge challenge for marketing agencies and Customers.ai gives us tools to track leads, measure ROI, and close some of the gaps we have. Plus, anything that helps me prove ROI is ok in my book. It’s a powerful tool and has become a cornerstone of our agency’s lead generation and sales conversion strategy. ### 32. Totally recommended way to power up your messaging marketing **Rating:** 5.0/5.0 stars **Reviewed by:** Gary H. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** February 17, 2021 **What do you like best about Customers.ai?** I was excited to try this tool as I’ve seen a few other people on X talking about it and I’ve known of Larry Kim for a long time. The results have been really impressive and I now have 11 different clients using the platform. In terms of what I like best, the visitor identification piece is incredibly helpful for targeting people who are actually interested in purchasing something from our clients' websites. For example, we’ve been able to improve email marketing revenue for one client by 35% thanks to the lead intelligence and retargeting capabilities. One client even said to us, “It feels like we’re finally reaching the people we’ve been trying to connect with for ages.” What more can you ask for? I also like and appreciate how flexible and easy to use the platform is. The email capture and ads features have both integrated pretty easily into clients' tech stacks -- that's a big deal when trying to get people to use a new tool, especially since we work with different types of clients. Some are on Shopify, some use Mailchimp, some use HighLevel. It can be a bear but Customers.ai has made it easy. I would also say the support has also been awesome. Honestly, one of the best customer service teams I have ever worked with. They are so knowledgeable and willing to jump in and help. We haven't had to waste any time setting up or troubleshooting. Shout out Hailey and Shawn! **What do you dislike about Customers.ai?** I do not have a single complaint about Customers.ai. We love the results we are seeing, we love our account rep, and we love the tool. Keep it up! **Recommendations to others considering Customers.ai:** It’s an awesome tool that’s free to try. If you want to take it further, it has amazing prices that you can pay for what you want to do with it. Switched from Manychat and didn't regret it at all! **What problems is Customers.ai solving and how is that benefiting you?** For a lot of our clients, figuring out who their website visitors are has always been a struggle. Customers.ai makes it a million times easier to figure it out. Like I said, the visitor identification technology tells us which pages people are visiting most, if they are return visitors or new visitors, what they are interested in, and then sends that info directly into our retargeting tech. The customer journey features have also been great for segmenting and retargeting high-quality leads. One client mentioned they’re finally seeing their CRM filled with contacts that matter and honestly, that’s the kind of feedback we love to hear. Another big win has been the ability to track campaign performance in real-time and showcase ROI. The analytics and reporting tools make it easy to prove what’s working and where adjustments need to be made. Clients appreciate being able to see results (we can show them Klaviyo and Shopify revenue right in the platform!) and we appreciate not having to continually justify what we are doing or rely on old tracking technology to try and prove value (looking at you GA 4). In terms of benefits, I'd say that Customers.ai makes the process of delivering marketing results way more efficient and we couldn't be happier. It's why we keep using it and keep adding more clients to it! The ability to combine customer identification with lead enrichment and then target those people with emails and ads -- that's a big deal! Clients love seeing the immediate impact on email performance and sales conversion rates and it’s made our customers happier across the board. Highly recommend! ### 33. The customer journey features are so good! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** February 13, 2025 **What do you like best about Customers.ai?** I'm really impressed with how Customers.ai gives me an actual view of the entire customer journey (not like GA or other tools I've tried). It shows every page a visitor checks out, which emails they open, and even tracks when they make a purchase. I have never seen that with other tools. This level of detail has been great for our email retargeting campaigns. I don't usually write reviews but after trying several performance marketing tools over the years, I have to say this one stands out. It’s super simple to set up, easy to use, and they keep releasing new features! They even adjusted the pricing recently, which is a big plus. In terms of ROI, it's working really well for us. In the first three months, we saw an extra $20K in revenue -- pretty sweet. I'd say what I love most is that it gives me real data that is accurate. I can see exactly what our audience is doing, which campaigns are working, and where I need to adjust. This tool has become a key part of our marketing strategy and I'm happy with the results it's been delivering. **What do you dislike about Customers.ai?** I sometimes struggle to keep up with all the new changes as updates roll out so fast it. But hey, they're always improving! **What problems is Customers.ai solving and how is that benefiting you?** I never really thought I had a problem with our marketing until I started using Customers.ai. It kind of just makes everything work better. The tool fits right in with Klaviyo and our existing campaigns but then gives us more details we can use elsewhere. I mentioned the journey side of it but it really is so great to have this much detailed information again. It’s been a pleasant surprise for the team as a whole! I'd also say our campaigns have become a lot more effective and efficient without us needing to do much of anything. Our email retargeting and ad strategies are more targeted and we can build on what we already do. ### 34. Increases efficiency and effectiveness of core marketing channels **Rating:** 5.0/5.0 stars **Reviewed by:** Remy T. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** November 22, 2024 **What do you like best about Customers.ai?** I’ve been a Customers.ai customer and end user for nearly five years, and they’ve consistently been at the forefront of digital marketing innovation, empowering SMBs to stay competitive in an ever-evolving landscape. Our tech stack is deeply integrated with Customers.ai, and we’ve seen a significant boost in ROI across our core marketing channels, including Meta Ads, Google Ads, email marketing, and SEO. What truly sets Customers.ai apart from the dozens of other SaaS tools I’ve used over the years is their Customer Success team. Their seasoned digital marketing executives go beyond typical support—they actively engage in everything from strategizing on Meta and Google Ads to executing advanced implementations on platforms like Klaviyo and Tag Manager. This exceptional service level is a rare find and an invaluable asset for small businesses. Our CS manager, Shawn MaCarthy, has been instrumental in driving our success, consistently going above and beyond to ensure we get the most out of the platform. **What do you dislike about Customers.ai?** With Customers.ai’s rapid pace of innovation comes a constantly evolving UI/UX, which can sometimes be challenging to navigate. However, the availability of their Customer Success team helps mitigate this issue significantly. That said, the platform’s fast evolution has made it prone to occasional bugs. Additionally, some legacy features that we still find valuable, like their chatbot, appear to have been deprioritized by the engineering team and are slowly deteriorating. While these issues primarily affect older features and are unlikely to impact new customers, it’s worth noting for long-term users who rely on these tools. **Recommendations to others considering Customers.ai:** If you do business online you have to give this try. There’s a free starter so you have nothing to lose. **What problems is Customers.ai solving and how is that benefiting you?** Digital marketing is a challenging and costly endeavor, with achieving a positive ROI often requiring a lengthy payback period. Customers.ai’s Visitor Identification and Lead Capture tools have been game-changers for us, significantly improving the efficiency of our ad spend and email marketing efforts. By maximizing the value of our expensive paid traffic, the platform helps us achieve better results, faster. ### 35. Valuable Insights to Inform Ad Strategy and Follow-Up Processes **Rating:** 5.0/5.0 stars **Reviewed by:** Daniel G. | Director of Analytics, Small-Business (50 or fewer emp.) **Reviewed Date:** November 18, 2024 **What do you like best about Customers.ai?** We have implemented Customers.ai across several of our clients websites and it's always fascinating to see how the X-Ray pixel is able to identify visitors. We have seen really helpful insights on B2B projects and have used that data to inform both our Facebook advertising and our follow-up sequencing. Installing the X-Ray pixel was very easy and we love that they work well with Google Tag Manager which ahas been our go to integration tool for tracking elements. **What do you dislike about Customers.ai?** No real complaints so far. Would love to see the set of features continue to grow but so far the tool has been great. **What problems is Customers.ai solving and how is that benefiting you?** We work with a lot of clients that have high ticket items they are selling. Being able to take web traffic from a wide range of sources and use this tool to help target audiences of interested buyers is really helpful. It helps us spend more effectively by focusing down and filtering out the noise. ### 36. Customers.ai provides us with an easy to use lead generation tool and great customer support. **Rating:** 5.0/5.0 stars **Reviewed by:** Janicka U. | Middle School Track Coach, Small-Business (50 or fewer emp.) **Reviewed Date:** November 18, 2024 **What do you like best about Customers.ai?** Customers.ai makes lead capture so easy. You don’t need people to fill out forms and you don’t need people to sign up. We receive solid, quality leads. It is also very easy to integrate leads into our CRM. **What do you dislike about Customers.ai?** Customers.ai can be a little overwhelming figuring out where to start - there are a number of ways to use the tool and to utilitze the built in features.Thankfully our rep helped us get it all set up and has helped us evolve it. Our rep always reaches out to see how we are doing, to introduce new features and to help us grow our lead generation strategy. **What problems is Customers.ai solving and how is that benefiting you?** At the end of the day, we have to have leads to grow our business. Customers.ai helped us capture hundreds of good leads, the automation features allow us to get in touch with quality leads quickly and grow our conversions over time. Once you get your capture settings set up, there isn't much daily management or overhead. ### 37. Best for Instagram DM Automation and auto reply **Rating:** 5.0/5.0 stars **Reviewed by:** Brishabh S. | Content creator, Small-Business (50 or fewer emp.) **Reviewed Date:** March 03, 2022 **What do you like best about Customers.ai?** 1. Easy to use & easy to setup 2. Easy to explain to Team and Clients on how to use Mobile Monkey effectively. 3. Text messaging marketing, SMS Marketing 4. Funnel Builder 5. Lead gathering 6. Sales Conversions 7. Analytics **What do you dislike about Customers.ai?** All features are there what I needed. So I can't think of any dislike up now. **Recommendations to others considering Customers.ai:** The people who want to grow business fast and automatic mode, I'll recommend them to try mobile monkey. **What problems is Customers.ai solving and how is that benefiting you?** Instagram Automation Message Automation Bulk SMS sales conversions analytics easy to use and setup Benefits: Better ROI with paying less. ### 38. Reliable visitor identification and the most accurate data, even when visitors are anonymous! **Rating:** 5.0/5.0 stars **Reviewed by:** Ivan B. | Board, Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2024 **What do you like best about Customers.ai?** Customers.ai does a great job with visitor identification. It’s accurate and reliable and provides accurate data about who’s visiting the site. The capture rates are solid and seem to be ahead of what I’ve seen from other tools. I also like that it works well with platforms like Klaviyo, Shopify, and Salesforce, which makes it easy to bring all our data together. It’s definitely the strongest tool in this category. **What do you dislike about Customers.ai?** There are no dislikes to mention. The platform works smoothly and we’re getting the data we need without any issues. **What problems is Customers.ai solving and how is that benefiting you?** Customers.ai has made visitor identification easier to understand and it's easier to use than anything we’ve tried before. The tech clearly shows who’s coming to the site, giving us insights we can act on to better understand and engage our audience. It’s straightforward, efficient, and makes a real difference in our ability to connect with our buyers. ### 39. Impressive Email Capture and Sales Efficiency - it changed our business (e-commerce) **Rating:** 5.0/5.0 stars **Reviewed by:** Etienne F. | Partner & Board member, Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2024 **What do you like best about Customers.ai?** Customers.ai’s email capture technology is impressive. It identifies site visitors for us and collects emails very effectively, which is important for our brands. Having that capability right within the platform makes it easy to find people who’ve shown interest in our site, email them, and bring them back to convert after. It’s also really simple to set up, which is a big plus. **What do you dislike about Customers.ai?** It’s been smooth. No issues to comment on. We have not yet needed customer support until now. **What problems is Customers.ai solving and how is that benefiting you?** The platform makes it easy for us to capture emails and see site visitors (including the ones missed by tools like Klaviyo and Shopify). It’s also amazing for filling in those gaps with contact enrichment data and giving us access to information we wouldn’t have otherwise. The email capture has been very reliable and has really helped us find more customers. Clearly a game changer for us. ### 40. Powerful Visitor Identification Tool -- Great Facebook Results! **Rating:** 4.5/5.0 stars **Reviewed by:** Ken S. | Co-Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** November 04, 2024 **What do you like best about Customers.ai?** We’ve been using Customers.ai for about a year and it’s quickly become an essential part of our toolkit. Its visitor identification and email capture features are huge for us—being able to pinpoint who’s visiting our site and re-engage them through Facebook retargeting has been great. It’s also been fantastic for boosting the visibility of our ads and making our remarketing campaigns more effective overall. **What do you dislike about Customers.ai?** No dislikes from me at this time. The team has been supportive and the product works better than expected. **What problems is Customers.ai solving and how is that benefiting you?** We initially gave Customers.ai a try on the recommendation of a colleague who used it prior, and we’re so glad we did! It's smoothed out our workflow, especially with how seamlessly it integrates with Facebook. The audience customization options are intuitive and powerful, allowing us to build segments that actually resonate. Since using it, we’ve seen a noticeable lift in our campaign performance metrics, and it’s exciting to see those gains grow as we continue optimizing our strategy. Thanks Customers.ai team! ### 41. Awesome Visitor ID Tech for Sales and Marketing **Rating:** 5.0/5.0 stars **Reviewed by:** Michael Y. | CTO, Mid-Market (51-1000 emp.) **Reviewed Date:** November 20, 2024 **What do you like best about Customers.ai?** The visitor identification tech is exciting, especially with cookies and tracking going away. It’s been a huge help for marketers and sales teams to determine who’s visiting the site and what they’re doing. The data is accurate, easy to understand, and way more useful than what we’ve seen from other tools. It feels like the kind of tech that’s built for the future of how we work. **What do you dislike about Customers.ai?** N/A. The platform’s been great so far and it’s good to see they keep improving it. **What problems is Customers.ai solving and how is that benefiting you?** It’s helping solve the problem of losing visitor data as tracking rules keep changing. You can still see who’s visiting and use that info to focus on high-intent people. It’s been great for keeping marketing and sales on the same page and making sure you’re not missing opportunities. It’s simple to use and gives you exactly what you need. ### 42. The brainchild of Larry Kim-- easier to use chatbot that the other ones **Rating:** 5.0/5.0 stars **Reviewed by:** Dennis Y. | Contributing Writer, Small-Business (50 or fewer emp.) **Reviewed Date:** January 15, 2019 **What do you like best about Customers.ai?** Easy to use, since it was made by Larry Kim, who made the easiest to use PPC platform (WordStream) that then grew to be the biggest player in the space. I've tried ManyChat, ChatFuel, and the others-- and while it's still early in the chatbot game, my money is on Larry.. This is the best chatbot if you're a digital marketer who has existing content to use and is okay with using self-serve tools. **What do you dislike about Customers.ai?** I want one-click integration with Infusionsoft, pre-made Facebook remarketing sequences, embedded split testing, advanced analytics (that combine search and email), and other features that nobody has yet. **Recommendations to others considering Customers.ai:** MobileMonkey has the strongest industry relationships and was founded by the guy who scaled up the largest ad agency platform. So I'd go by who has the best management, since marketing automation companies come and go. **What problems is Customers.ai solving and how is that benefiting you?** We have the customers.ai pixel on multiple client sites so we can identify the customers and send them personalized emails. We are a digital agency that serves home service businesses-- making the phone ring for plumbers, electricians, and other local service providers. We were using MobileMonkey, the previous name of this company-- for chatbots and Facebook messenger ads. I've known Larry Kim for over 10 years, from the days that he ran the largest Google and Facebook agency on the planet. He's very involved in customer success, even though someone at his level could just delegate it down to various team members. ### 43. Fairly easy to set up SMS marketing campaign **Rating:** 5.0/5.0 stars **Reviewed by:** Sk R. | Founder, Internet, Small-Business (50 or fewer emp.) **Reviewed Date:** February 02, 2022 **What do you like best about Customers.ai?** 1. Ability to send out messages at a future date is exactly what I need. 2. The SMS tool’s interface is super functional. It also allows me to add media (Gifs and images) using Text Blast. 3. It’s both available in desktop and mobile 4. Ability to create drip campaigns to targeted audience **What do you dislike about Customers.ai?** I think I’m able to use Customers.ai's full potential when it comes to SMS marketing, and all I can say is that I don’t have anything that I dislike at all. **Recommendations to others considering Customers.ai:** MobileMonkey is an excellent Instagram automation and SMS Marketing analytics tool. It is very easy to use and easy to set up. It helps me in generating leads and leads gathering for better sales conversions. **What problems is Customers.ai solving and how is that benefiting you?** It’s a powerful communication tool with my customers. It helps build strong relationship with solid automation + personalization features! ### 44. Helpful for generating leads and seeing visitor behavior **Rating:** 5.0/5.0 stars **Reviewed by:** Jo J. | Business owner, Small-Business (50 or fewer emp.) **Reviewed Date:** November 18, 2024 **What do you like best about Customers.ai?** I’ve used many marketing tools and Customers.ai visitor ID is unique and effective in terms of list growth and insights about prospects. It was recommended by a friend and I've been very impressed with the technology and the depth of analytics and visitor tracking. Once it's set up, there's a ton of data and information that's uncovered about my website traffic and who's visiting my site. **What do you dislike about Customers.ai?** Nothing to dislike so far. There’s a little learning curve to customize the visitor identification settings but the support is great and it ends up running on autopilot. **What problems is Customers.ai solving and how is that benefiting you?** Let’s me see who my site visitors are so I can follow up. Gives a detailed visitor profile with name, email, cell phone, location, pages visited, number of visits, income, and more useful information. I use all that data for my sales and marketing. ### 45. Great Capture Data, Easy to Use & Excellent Support **Rating:** 5.0/5.0 stars **Reviewed by:** Ryan H. | Principal Product Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 04, 2024 **What do you like best about Customers.ai?** Customers.ai is easy to get up and running and the visitor identification and tracking features are impressive. I've been really happy with the capture rates and specifically the customer journey tracking - I can see if someone came from ads, email, when it was synced to Klaviyo, and more. The feature set is great. **What do you dislike about Customers.ai?** Nothing negative stands out to mention. Everything is working as it should. **What problems is Customers.ai solving and how is that benefiting you?** It’s helping us capture leads we would’ve missed otherwise. Like I said, the capture rates are some of the best I've seen in the industry and the integrations are top-notch. It's nice to be able to see who is visiting the site, put them into segmented audiences, and then send them directly to our ESP. We used to have to export contacts, enrich them, upload them, build our audiences, etc. Now we can do it all in one place. ### 46. Excellent Product **Rating:** 5.0/5.0 stars **Reviewed by:** Erika C. | Co Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** November 07, 2024 **What do you like best about Customers.ai?** I love that we can connect with the people who come to our website, but don't purchase or sign up for updates. Interestingly, the customers.ai engagment list is off the charts! There are also ways to segment it down to retarget or meet them where they are on their customer journey. **What do you dislike about Customers.ai?** Whatever is confusing about customers.ai is mitigated by their awesome customer service team. I have been working with Hailey since we onboarded over a year ago and she clarifies and executes solutions like a pro. **What problems is Customers.ai solving and how is that benefiting you?** Customers.ai gives website visitors a change to engage with something that may interest them. IF they engage, then they are put into a flow that gives them valuable content about who we are and what we do. We have found that engagement from these people is VERY high -- even higher than those who sign up sometimes. ### 47. Customers.Ai Review **Rating:** 5.0/5.0 stars **Reviewed by:** Kahlel H. | ECommerce lead, Small-Business (50 or fewer emp.) **Reviewed Date:** December 17, 2024 **What do you like best about Customers.ai?** The software is nothing short of ingenious, delivering measurable sales results while being supported by a stellar team dedicated to meeting our needs and answering questions. The team des the set-up for you and integration with third party apps take just minutes. A special shoutout to Jack for his excellent communication and unwavering support from the discovery call through onboarding. Also, kudos to Shawn for his deep expertise in Customers.Ai, Klaviyo, and Meta, as well as his remarkable patience, which makes partnering with Customers.Ai an absolute pleasure. **What do you dislike about Customers.ai?** The dashboard seems a bit complicated/difficult to navigate for a layman but this problem is easily resolved with our Customer Success Manager's willingness to walk us through it. **What problems is Customers.ai solving and how is that benefiting you?** Identifying unique visitors and targeting them with ads/marketing ### 48. We are able to show our clients real ROI! **Rating:** 5.0/5.0 stars **Reviewed by:** Tim C. | Chief Revenue Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** November 08, 2024 **What do you like best about Customers.ai?** It's made it really easy to show tangible results to our clients. The platform provides solid tracking and insights so we can see exactly who’s visiting our landing pages and content. It’s flexible and intuitive, which is a huge plus. I also love that we can see the impact it has on sales. I feel it's clear this tech is designed to deliver. **What do you dislike about Customers.ai?** One thing I’d like is more customizable reporting options to better fit our client needs. **What problems is Customers.ai solving and how is that benefiting you?** Like any agency, proving ROI is essential and Customers.ai has helped us do just that. It captures data that would have gone unnoticed and allows us to connect those dots and give clients a clearer picture of their results. It’s made a real difference in helping us drive sales and back up our work with solid metrics, which clients appreciate. ### 49. Amazing tool for gaining new leads and opportunities! **Rating:** 5.0/5.0 stars **Reviewed by:** Alex Z. | Marketing Associate, Mid-Market (51-1000 emp.) **Reviewed Date:** March 06, 2025 **What do you like best about Customers.ai?** Hailey DeHart was super helpful and was instrumental in the implementation of customers.ai into our workflow. She was very responsive and thoroughly explained the tools that were best for our company's goals. **What do you dislike about Customers.ai?** There are some obstacles to linking to other platforms such as Pardot. But I am sure they will update this in the near future. **What problems is Customers.ai solving and how is that benefiting you?** It is beneficial because it creates more opportunities for us to communicate with visitors who have shown interest but have not taken action. ### 50. Highly recommend **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Wholesale | Mid-Market (51-1000 emp.) **Reviewed Date:** December 18, 2024 **What do you like best about Customers.ai?** We’re in a really competitive space where outbound outreach and advertising are critical. Unfortunately figuring out and capturing the right people has always been a challenge. Customers.ai has been perfect for helping us solve that. We can see who’s coming to the site, which pages they visited, which emails they opened, and which ads they clicked on. It gives us a much clearer picture of who the sales team should prioritize and it’s made a big difference in our outreach processes. The tool is also super easy to use. We've got both the marketing and sales teams using it so not everyone is super tech-savvy. The visitor identification and customer intelligence features have been spot-on and easy to figure out. Props to our marketing team for bringing this tool in. It’s been a solid addition to our process. **What do you dislike about Customers.ai?** I wish there were more advanced reporting options for tracking how ads and email engagement connect to sales outcomes directly. **What problems is Customers.ai solving and how is that benefiting you?** The biggest issue for us was knowing which leads to focus on and how to follow up effectively. Customers.ai kind of solved that for us. By showing us emails, phone numbers, site activity, email engagement, etc., we can prioritize and reach out to the people who are actually interested and ready to talk. This has helped us book way more meetings and improve how we manage the pipeline overall. On the marketing side, I know we’ve seen a big improvement in email open rates and engagement. The integration between ads, email, and site activity has also been nice for targeting. The sales team has been really happy with the results and so far, the tool has been worth every penny. It’s become an essential part of the team's tool set. ## Customers.ai Discussions - [What is your experience?](https://www.g2.com/discussions/what-is-your-experience) - 1 comment, 2 upvotes - [How to get Mobile Monkey to stop charging our credit card?](https://www.g2.com/discussions/how-to-get-mobile-monkey-to-stop-charging-our-credit-card) - 1 comment, 1 upvote - [Title: Powerful sales automation platform What do you like best about MobileMonkey? MobileMonkey contains a lot of features, and it's easy to discover because everything is organized in an efficient manner. They have excellent onboarding, smooth, and really insightful, especially for users who are new to automation. Great for remarketing and sales outreach. Overall, it's a very comprehensive tool that salespeople who use social media will find valuable. What do you dislike about MobileMonkey? I sometimes experience longer waiting times in support, but they are always willing to help and are available 24/7, so it's not a big deal. What problems are you solving with the product? What benefits have you realized? We need our customers to feel prioritized and engaged whenever they hop into our Instagram page. Using Instachamp, we're able to quickly respond to comments and DMs. This sales outreach automation tool has helped us realize a](https://www.g2.com/discussions/title-powerful-sales-automation-platform-what-do-you-like-best-about-mobilemonkey-mobilemonkey-contains-a-lot-of-features-and-it-s-easy-to-discover-because-everything-is-organized-in-an-efficient-manner-they-have-excellent-onboarding-smooth-and-really-ins) - 1 comment, 1 upvote - [How do I setup keywords](https://www.g2.com/discussions/how-do-i-setup-keywords) - 1 comment, 1 upvote - [When do I start seeing results? How much do I have to invest to do well? What type of content should I publish? How often is it recommended to publish and at what times? Is it better to invest in Google or on social media? Frequently asked questions about Digital Marketing: Do I need to have a website?](https://www.g2.com/discussions/cuando-empiezo-a-ver-resultados-cuanto-tengo-que-invertir-para-que-me-vaya-bien-que-tipo-de-contenidos-debo-publicar-cada-cuanto-se-recomienda-publicar-y-en-que-horarios-es-mejor-invertir-en-google-o-en-redes-sociales-preguntas-sobre-marketing-digital-mas) - 1 comment, 1 upvote - [View Customers.ai pricing details and edition comparison](https://www.g2.com/products/customers-ai/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-19+23%3A08%3A03+-0500&secure%5Bsession_id%5D=d07d5e21-da75-45b6-b45a-fa4192481d5e&secure%5Btoken%5D=e71f1b2b62d9065958cba35f5755922aad58c47ca67c9a1dd8db7a76f0e46330&format=llm_user) ## Customers.ai Features **Messenger** - Sequencing - AI - Live Chat - Customization Interface **Lead Generation** - Lead Builder - CRM Integration - Marketing Automation Integration - Social Media Integration - Data Import & Export Tools **Integrated Workflows** - Task Management - Email Tracking/Automation - Calls and Voice - Other Outreach Options - CRM Integration - Calendar - Shared Records **Retargeting** - A/B Testing - Audience Segmentation - Behavioral Targeting - Reporting & Analytics - Geo Targeting - Cross-channel Retargeting - Personalization **Lead Intelligence** - Lead Validation - Lead Enrichment - Lead Quality - Lead Analysis - Browser Extension **Responses** - Customization - Control - Route To Human - Menu bars - Drip sequences **Lead Monitoring** - Features - Performance - Identification **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Agentic AI - Visitor Identification** - Cross-system Integration **Agentic AI - Lead Capture** - Cross-system Integration - Proactive Assistance **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing **Channels** - Social Media - Website - Text Message (SMS) - Voice Assistants - Other **Repeatability and Reportability** - Content Management - Workflow Management - Workflow Performance - Sales Coaching and Insights - Gamification **Platform** - Live chat - Integrations - Branding - Analytics - A/B testing - Role-based access - Collection of information **Data Capture** - Mobile - Websites - Social Media - Data **Agentic AI - Lead Intelligence** - Cross-system Integration **Agentic AI - Retargeting** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Customers** - Targeting - Profiles - Analytics - Lead Gathering - Sales Conversion **Analytics** - Export/Import - Reporting **AI and Automation** - Lead Prioritization - Lead Scoring - Best Time of Day Scheduling - Buyer Intelligence - Machine Learning **Generative AI** - AI Text Generation - AI Text Summarization **Customization** - Forms - Personalization - Templates - Integration **Generative AI** - AI Text Generation **Agentic AI - Conversational Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Sales Engagement** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ## Top Customers.ai Alternatives - [Drift](https://www.g2.com/products/drift/reviews) - 4.4/5.0 (1,204 reviews) - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,688 reviews) - [Tidio](https://www.g2.com/products/tidio/reviews) - 4.6/5.0 (1,841 reviews)