I have liked the price and have been blown away by the level of customer service they provide. The event matching quality is far better than our previous setup. They did a custom installation on my website and funnels to ensure the software worked correctly. It is detailed but they did a good job walking me through it. Review collected by and hosted on G2.com.

There is a slight language barrier, but they were always very kind and did their best to communicate. Very minor issue. Review collected by and hosted on G2.com.

There services have given us results. And they are available to help is Review collected by and hosted on G2.com.

They are good. I would have liked a programmatic access to their APIs so that I could automate some things. Otherwise they are a great service Review collected by and hosted on G2.com.

I truly appreciate the knowledgeable and helpful team at CustomerLabs 1PD Ops Platform. They provided a solution when I thought none existed, especially considering the healthcare restrictions faced by healthcare companies on Meta ads. The implementation process was very easy, with most of the work being handled by their team, minimizing the effort required from our developer. This ease of setup and their competent support were pivotal in resolving the issues with our Meta ad pixels. Review collected by and hosted on G2.com.

I didn't like the communications over email. It would be better if we could communicate via Slack. Review collected by and hosted on G2.com.

CL events have helped us improve the efficiency of our campaigns. The triggered events are accurate and reliable. Review collected by and hosted on G2.com.

None yet—I need to explore more. The data available seems abundant. Review collected by and hosted on G2.com.

The team at Customer Labs are amazing. Their platform has fixed all my tracking issues. On top of that, their support team is top notch. They are readily available to answer any questions I have.

I recommend anyone who needs accurate tracking to use Customer Labs Review collected by and hosted on G2.com.

Nothing. Customer Labs can be difficult to set up if you are not tech savvy, however their support team can walk you through it easily Review collected by and hosted on G2.com.

The best part of Customer labs is the transparency of the platform. You get to know the channel & event level success rates & the team is always eager to help with any challenges Review collected by and hosted on G2.com.

There are no downsides as such. The pricing model can be changed to number for order for e-commerce instead of charging on event Review collected by and hosted on G2.com.

CustomerLabs is excellent at delivering exactly what you need - first party tracking. Nowadays, cookies expire instantly and privacy issues have made it harder to find customers that are interested in your website. Thanks to CustomerLabs, we are able to identify more customers than other services (TW/CAPI) and feed that data back into the advertising platforms (FB/Google) to target more users like those that are purchasing our products. Review collected by and hosted on G2.com.

CustomerLabs is constantly adding new channels and extensions to be able to track and connect to. Review collected by and hosted on G2.com.

We have worked with CUstomerLabs for about 2 years now and it has been a great experience. We have been able to communicate directly with the CEO Vishnu, and every single question or issue we have has been handled quickly and thoroughly.

Just a few thoughts on the experience:

Personalized Approach: CustomerLabs didn’t just give us tools; they gave us a strategy. They understood our unique setup and came prepared with solutions that felt tailor-made.

The Journey:

Integration: Marrying CustomerLabs with our system was seamless. It’s like they’ve been a part of our tech stack forever.

Custom Tracking: Whatever custom need we threw at them, they caught it with ease and turned it into a feature that seemed designed just for us.

Boosting Our Campaigns: The numbers don’t lie. Our Facebook campaigns have been hitting the mark more consistently since we joined forces with CustomerLabs.

Data at our Fingertips: Informed decisions are the best decisions. Thanks to CustomerLabs, we're making better decisions with the crystal-clear data they provide.

Always There When You Need Them: The CustomerLabs team is just a message away, and their responsiveness has been a game-changer. We faced a few user error issues along the way, but their team was all about swift resolutions. Review collected by and hosted on G2.com.

The only downside is the setup can be a bit in-depth. But they got on the phone with us and screenshared and helped us get it all setup. Review collected by and hosted on G2.com.

It's a great platform with various detailed use cases and features to help companies to leverage data & grow. Review collected by and hosted on G2.com.

Nothing specific. It's a great platform. Review collected by and hosted on G2.com.

Best thing about Clabs is the first party data! Once a user visits your website, all you need is Clabs tool to segment audience and use it as per your needs.

Whether you want to show ads thorugh Google, meta or any other possible channel where you customer has a presence, Clabs helps! Review collected by and hosted on G2.com.

I do not see anything. They proactively take feedbacks if any and continuously improve their prouct in order to serve their customers better. Review collected by and hosted on G2.com.