--- title: CustomerHero Reviews meta_title: 'CustomerHero Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 19 reviews by the users' company size, role or industry to find out how CustomerHero works for a business like yours. aggregate_rating: rating_value: 4.8 review_count: 19 scale: '5' date_modified: '2026-08-07' parent_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # CustomerHero Reviews **Vendor:** CustomerHero **Category:** [Survey Software](https://www.g2.com/categories/survey) **Average Rating:** 4.8/5.0 **Total Reviews:** 19 ## About CustomerHero We deliver world-class solutions for online surveys – from gathering data and analysis to undertaking appropriate actions that change brand recognition for the better. ## CustomerHero Reviews ### 1. User and Creator Friendly **Rating:** 4.0/5.0 stars **Reviewed by:** Curtis M. | Forklift Operator, Consumer Goods, Enterprise (> 1000 emp.) **Reviewed Date:** November 30, 2017 **What do you like best about CustomerHero?** Startquestion is extremely easy to use as a creator for the surveys, and has numerous pre-made survey templates to choose from, or you can completely start with a blank template. All pre-made surveys have customization, so it is easy to change, add, or delete questions per your specific needs. The layout of the survey website is aesthetically pleasing, and functionality is smooth without any difficulty transitioning from **What do you dislike about CustomerHero?** Some data sets are not as thorough as we would like, and some filter features are not available for all users or not available at all. Customization is typically easy, but being able to customize data sets for exactly what it is we need is not as easy as we would like. **Recommendations to others considering CustomerHero:** Startquestion is an easy solution to obtaining data sets for your organization. **What problems is CustomerHero solving and how is that benefiting you?** We need data about our consumers, the purchasers of our products. We are able to sort by type of consumer, both direct warehouse and store purchasers. ### 2. Very usefull and professional. **Rating:** 4.0/5.0 stars **Reviewed by:** Aleksandra D. | Fotograf imprez, obróbka cyfrowa zdjęć, Small-Business (50 or fewer emp.) **Reviewed Date:** March 05, 2018 **What do you like best about CustomerHero?** I really like how looks questionnaire, very modern and clear. I like the most how website shows results of my survey. **What do you dislike about CustomerHero?** I dislike only one thing. Sometimes i had to wait to long for contact with support. **Recommendations to others considering CustomerHero:** Very helpfull, easy and clear! **What problems is CustomerHero solving and how is that benefiting you?** Startquestion provide fast and clear informations about people preferences. ## CustomerHero Discussions - [What is Startquestion used for?](https://www.g2.com/discussions/what-is-startquestion-used-for) - [View CustomerHero pricing details and edition comparison](https://www.g2.com/products/customerhero/reviews?filters%5Bnps_score%5D%5B%5D=4§ion=pricing&secure%5Bexpires_at%5D=2026-08-13+19%3A49%3A19+-0500&secure%5Bsession_id%5D=a5ae0b0e-0cb2-43b0-81d4-2b293a27be87&secure%5Btoken%5D=61202d5753a0dd01f784c54f36bd7c83b4e6eda0810d77086f9892f729fd6905&format=llm_user) ## CustomerHero Features **Additional Functionality** - Third-Party Integrations - To-Do List - @mentions - Single Sign On - File Management - Activity Dashboard - Drag & Drop - Alerts/Notifications - Prioritization - Access Controls/Permissions - Screen Sharing - Content Management - Brainstorming - AI Copilot - File Transfer - Calendar Management - Status Tracking - Real-Time Notifications - Version Control - Task Management - Activity Tracking - Real Time Editing - Communication Management - Chat/Messaging - Tagging - Generative AI - Assignment Management - Task Scheduling - Project Management - Collaboration Tools - Workflow Management - Secure Data Storage - File Sharing - Document Storage - Task Progress Tracking - Discussions/Forums - Commenting/Notes - Reporting & Statistics - Contact Management - Video Conferencing - Progress Tracking - Mobile Access - API - Document Management - Customizable Branding **Survey Management** - Survey Builder - Customizable Questions - Templates - Survey Distribution - Mobile Survey - Site Intercept Survey - Pulse Surveys **Survey Customization** - Question Branching - Branding - Multimedia Support - Multilingual Surveys **Survey Insights** - Reporting & Analytics - BI Tools Integration - Data Exporting - Permissions - Collaboration Tools - Presentation Tools - Data Analysis Tools - Real-Time Data - Visual Analytics **Agentic AI - Survey** - Adaptive Learning - Proactive Assistance - Decision Making - Dynamic Content **Additional Functionality** - Single Sign On - Phone Polling - Online Polling - Support Audio/Images/Video - Engagement Tracking - Question Library - Data Visualization - Survey/Poll Management - Generative AI - Word Clouds - Alerts/Notifications - AI Copilot - Customizable Fields - Template Management - Email Management - Interactive Content - Q&A Management - Surveys & Feedback - Activity Tracking - Feedback Management - API - Data Cleansing - Email Marketing - Data Security - Anonymous Feedback - URL Customization - Question Piping - Offline Response Collection - Activity Dashboard - NPS Survey Structure - Drag & Drop - Data Import/Export - Response Validation - Customer Segmentation - Response Quotas - Multi-Language - Sentiment Analysis - Email Reminders - Gamification - Randomization ## Top CustomerHero Alternatives - [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews) - 4.4/5.0 (23,554 reviews) - [SurveySparrow](https://www.g2.com/products/surveysparrow/reviews) - 4.4/5.0 (2,025 reviews) - [Survio](https://www.g2.com/products/survio/reviews) - 4.4/5.0 (382 reviews)