--- title: CustomerGauge Reviews meta\_title: 'CustomerGauge Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 50 reviews by the users' company size, role or industry to find out how CustomerGauge works for a business like yours. aggregate\_rating: rating\_value: 4.6 review\_count: 50 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # CustomerGauge Reviews & Product Details Visit Website CustomerGauge is a B2B customer experience management platform that enables clients to: - Collect customer feedback from multiple stakeholders in an account - Create custom dashboards for displaying real-time results - Set goals and targets for closing the loop with customers - Segment customer insights by region, product, facility, and more. - and align employees CX-related business initiatives CustomerGauge is also the first and only customer experience management solution that automatically combines customer insights with revenue data. This allows CX managers to: - Identify and prioritize the most impactful customer experience improvements - Forecast the impact of future CX improvements across the customer journey - and report on the ROI of valuable customer experience initiatives * * * Product Website CustomerGauge Seller [CustomerGauge](https://www.g2.com/sellers/customergauge) Discussions [CustomerGauge Community](https://www.g2.com/products/customergauge/discuss) Languages Supported Afrikaans, Arabic, Bengali, Bulgarian, Czech, Danish, German, English, Estonian, Finnish, French, Irish, Hebrew, Hindi, Croatian, Hungarian, Armenian, Indonesian, Icelandic, Italian, Japanese, Korean, Mongolian, Dutch, Norwegian, Polish, Portuguese, Russian, Albanian, Swedish, Turkish, Vietnamese, Chinese (Simplified), Fijian, Maltese Solution Type All-in-One Overview by Ian Luck Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 2 months [ View More Pricing Information ](https://www.g2.com/products/customergauge/pricing) ![Tiago P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tiago P.") TP Tiago P. Product Marketing Manager na Databox, Informática SA Mid-Market (51-1000 emp.) 7/17/2025 "A solid platform for tracking customer feedback, with some room to improve" 3.5/5 What do you like best about CustomerGauge? CustomerGauge makes it easy to gather and track customer feedback, especially with the way it structures Net Promoter Score (NPS) results. The dashboards are intuitive, and I like how the platform helps visualize customer sentiment over time. It’s also useful for identifying at-risk accounts and taking follow-up action quickly. Review collected by and hosted on G2.com. What do you dislike about CustomerGauge? Some parts of the interface could be more responsive, and I’ve occasionally run into small issues when setting up surveys. Also, while the reporting is detailed, it sometimes takes a few extra clicks to get to the information I actually need. There’s room to improve the customization options without relying on support. Review collected by and hosted on G2.com. What problems is CustomerGauge solving and how is that benefiting you? CustomerGauge helps us stay on top of customer satisfaction and react quickly to negative feedback. Before using it, we didn’t have a clear, structured way to track NPS or follow up with unhappy clients. Now, we’re able to spot trends early, close the loop faster, and improve overall customer retention. It’s also made it easier to share insights across teams, which helps align our efforts around the customer experience. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") UI Verified User in Information Technology and Services Small-Business (50 or fewer emp.) 7/17/2025 "Efficient tool for managing customer experience and loyalty" 4.5/5 What do you like best about CustomerGauge? I appreciate how easy and intuitive CustomerGauge is to use. Its clear interface and smooth integration with other platform make collecting customer feedback simple. Additionally analytics it provide are very insightful and helping us easily understand customer sentiment and pinpoint areas for the improvement. Customer support has always been responsive, friendly, and genuinely helpful whenever we’ve needed assistance (needed only once, quick case, no biggie but reaction was very quick and helpful) Review collected by and hosted on G2.com. What do you dislike about CustomerGauge? Sometimes, the advanced features can be a bit tricky to figure out at first, and tweaking reports isn't always straightforward without reaching out for extra help. moreover a couple of integrations took longer than I expected... Review collected by and hosted on G2.com. What problems is CustomerGauge solving and how is that benefiting you? CustomerGauge helps us quickly gather feedback from customers and easily measure their satisfaction through NPS. It lets us identify unhappy clients early, so we can take action before it’s too late. It also saves us tons of time by automating reports instead of doing everything manually. Overall, it helps us keep customers happier and stay ahead of any issues. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Syed D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Syed D.") SD Syed D. Application Support Analyst Small-Business (50 or fewer emp.) 7/21/2025 "CustomerGuage Experience" 4/5 What do you like best about CustomerGauge? The upsides are Revenue-Linked Customer Experience and B2B account management, i appreciate its customer support as well Review collected by and hosted on G2.com. What do you dislike about CustomerGauge? i would say the UI UX , the ease of use. Review collected by and hosted on G2.com. What problems is CustomerGauge solving and how is that benefiting you? CustomerGauge solved my issues of , disconnected feedback and revenue and Scattered data and Flat reporting problems Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Travares C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Travares C.") TC Travares C. CEO Small-Business (50 or fewer emp.) 9/11/2024 "Great overall Company & Enjoyed Learning" 4.5/5 What do you like best about CustomerGauge? The platform and mission of customergauge is what stood out to me the most! Leveraging the industry since 2007 is amazing. I think their one of the pioneers in the space and cannot wait to see what how they end 2024. Review collected by and hosted on G2.com. What do you dislike about CustomerGauge? The only thing I could pinpoint is I wish it was more information about diversity. Review collected by and hosted on G2.com. What problems is CustomerGauge solving and how is that benefiting you? It's helping tracking real time data that makes it easier to do my everyday task more efficiently. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Slava L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Slava L.") SL Slava L. Global Partner Insights specialist Enterprise (\> 1000 emp.) 3/11/2024 "Great tool with simple but clean setup." 5/5 What do you like best about CustomerGauge? How easy it is to use the available tools + how helpful is the team overall. Review collected by and hosted on G2.com. What do you dislike about CustomerGauge? The lack of flexibility to freely use other metrics then NPS and the somewhat cumbersome user management. Review collected by and hosted on G2.com. What problems is CustomerGauge solving and how is that benefiting you? Providing feedback on the main areas of improvements for the Partners of JET. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller GB Gail B. Customer Experience Specialist Enterprise (\> 1000 emp.) 11/18/2022 "Briggs Equipment Our Customer Experience Journey with CustomerGauge" 5/5 What do you like best about CustomerGauge? We have been on quite a journey with CustomerGauge since relaunching our business in October 2020. As a Customer Experience team, we have regular meetings with their Customer Success Manager, which enables us to get the most out of the software. Being introduced to new widgets and ways of increasing customer engagement has been beneficial. We have also provided feedback to our CustomerGauge account team on ways in which their software can help us in the future; many of these innovations have already come to life. Review collected by and hosted on G2.com. What do you dislike about CustomerGauge? Honestly, the platform is something that we find helpful but visually basic in its sense of how appealing it is when it comes to reporting and sharing with others. The need to be able to manipulate specific reports is limited. Review collected by and hosted on G2.com. What problems is CustomerGauge solving and how is that benefiting you? Changing the domain email address has certainly increased responses, along with adding a survey link to our engineer job sheets upon repairs being completed. A standout initiative was using the platform to send out quarterly updates to our responders and none responders; this certainly captured their attention leading to further engagement. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller JP jodie p. Service Executive Small-Business (50 or fewer emp.) 11/14/2022 "Wonderful service from Customer Gauge" 5/5 What do you like best about CustomerGauge? Excellent working relationship with Customer Gauge - always so helpful and significant updates on monthly call Review collected by and hosted on G2.com. What do you dislike about CustomerGauge? NOTHING!!! All is amazing with customer gauge Review collected by and hosted on G2.com. What problems is CustomerGauge solving and how is that benefiting you? Nothing is a problem, and if we have any issues, these are worked on quickly by the support team. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") UI Verified User in Information Technology and Services Enterprise (\> 1000 emp.) 5/23/2022 "Great tool for NPS season" 5/5 What do you like best about CustomerGauge? I enjoy the ability to be able to mark an NPS score in someone else name (aka, distributing to the correct CSM, or bringing an additional person in to support the client) and the ability to mark a case as closed so you can easily monitor where you efforts need to lie when following up in during an NPS ask. Reporting was also very good via CustomerGuage, though it takes a while to set up the rules behind a sentiment report it was a very powerful tool for quickly analysing any themes and patterns found within the data collected from a client NPS ask. The report were something I could pull together quickly to present to senior members of staff. Review collected by and hosted on G2.com. What do you dislike about CustomerGauge? I would like email reminders to be a thing when you put a follow up in someone's name. To expland, if a case remained open for a long period with no action, rather than me following the case up by running a report and checking on the status of the case, I'd prefer the CSM got an automated nudge. Review collected by and hosted on G2.com. What problems is CustomerGauge solving and how is that benefiting you? NPS response management and sentiment reports aligned to a new product launch. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite MM Marianne M. Enterprise (\> 1000 emp.) 11/11/2020 "Great cooperation with CustomerGauge" 4.5/5 What do you like best about CustomerGauge? We are getting great support developing the programme Review collected by and hosted on G2.com. What do you dislike about CustomerGauge? I cannot really think of any downsides working with CustomerGauge. Review collected by and hosted on G2.com. Recommendations to others considering CustomerGauge: Keep it simple. Stick to the Net Promoter System. Fewer questions helps increasing the response rate. Try to involve as many people within the organisation as possible. Don't "just" make it a Customer Service project Review collected by and hosted on G2.com. What problems is CustomerGauge solving and how is that benefiting you? We have made adjustments to our surveys which has helped us to improve our response rate. CustomerGauge is helping us to add knowledge about the Net Promoter System, which is essential to develop the programme Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Renan M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Renan M.") RM Renan M. Fitness Class Instructor Enterprise (\> 1000 emp.) 11/1/2018 "Great too for Transaction and Relationship Surveys" 4.5/5 What do you like best about CustomerGauge? The tool is very intuitive to use which allow users to navigate around without any troubles. Implementing the process is rather easy, but nothing compare to the fact that, after the system is built, the tool does almost all the work without the need of much intervention of the admin. Review collected by and hosted on G2.com. What do you dislike about CustomerGauge? The filtering option can still be improved to ease the life of the most frequent users. Main reason is because the filter options are lost when moving between sections. In addition to it, some advanced conditional options (equals, does not equal, contains, does not contain, etc.) still need to be implemented. Review collected by and hosted on G2.com. Recommendations to others considering CustomerGauge: This is really a great tool for survey due to its easy design and the methodology used for their surveys. It allows customers to create very short surveys (taking less time of your own customers) while collecting very valuable information on their satisfaction, reason for it, support on follow-up cases, etc. Review collected by and hosted on G2.com. What problems is CustomerGauge solving and how is that benefiting you? CustomerGauge is now the official tool for our transactional survey, helping our organization to reach out to those customers who are interacting with our company (tech support, sales support, field services, training, etc.). The amount of work is very low, specially regarding the release of the surveys and the analysis of all results coming in. Review collected by and hosted on G2.com. Show More Response from Cvetilena Gocheva of CustomerGauge [Editedit](https://www.g2.com/survey_responses/customergauge-review-1087689/official_response/edit) Thank you for your review, Renan. Your feedback is much appreciated as it helps us serve you better every day. Keep up the great work! 2/25/2020 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ## Questions about CustomerGauge? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about CustomerGauge ](https://www.g2.com/products/customergauge/discussions/new) GU Guest User What is CustomerGauge used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-customergauge-used-for) [ View all Discussions ](https://www.g2.com/products/customergauge/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 2 months ### Return on Investment 13 months ### Perceived Cost $$$$$ [ View More Pricing Information ](https://www.g2.com/products/customergauge/pricing) CustomerGauge Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_fe76bf3316a5e8115c0bec8ce0556322/qualtrics-customer-experience%282%29.png "Product Avatar Image") Qualtrics Customer Experience 4.3/5(751) [ Compare Now ](https://www.g2.com/compare/customergauge-vs-qualtrics-customer-experience) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_ee5cd8c3182117a52379aec028acbc45/medallia-customer-experience.jpg "Product Avatar Image") Medallia Customer Experience 4.5/5(210) [ Compare Now ](https://www.g2.com/compare/customergauge-vs-medallia-customer-experience) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_744ed52507e8a595ec88a4db46cf5abd/churnzero.jpg "Product Avatar Image") ChurnZero 4.7/5(1,609) [ Compare Now ](https://www.g2.com/compare/churnzero-vs-customergauge) ## Top-Rated Alternatives [ ![Qualtrics Customer Experience](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Qualtrics Customer Experience") Qualtrics Customer Experience 4.3/5(751) ](https://www.g2.com/products/qualtrics-customer-experience/reviews) [ ![ChurnZero](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "ChurnZero") ChurnZero 4.7/5(1,609) ](https://www.g2.com/products/churnzero/reviews) [ ![Gainsight Customer Success](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Gainsight Customer Success") Gainsight Customer Success 4.5/5(1,754) ](https://www.g2.com/products/gainsight-customer-success/reviews) [ View All Alternatives ](https://www.g2.com/products/customergauge/competitors/alternatives) ##### Categories on G2 [Customer Journey Analytics](https://www.g2.com/categories/customer-journey-analytics)[Feedback Analytics](https://www.g2.com/categories/feedback-analytics)[Experience Management](https://www.g2.com/categories/experience-management) [Customer Journey Analytics](https://www.g2.com/categories/customer-journey-analytics)[Feedback Analytics](https://www.g2.com/categories/feedback-analytics)[Experience Management](https://www.g2.com/categories/experience-management)[Customer Revenue Optimization](https://www.g2.com/categories/customer-revenue-optimization)[Customer Advocacy](https://www.g2.com/categories/customer-advocacy) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Which ABM analytics solution is best for revenue growth tracking?](https://www.g2.com/discussions/which-abm-analytics-solution-is-best-for-revenue-growth-tracking)[How do the top ecommerce platforms handle inventory syncing across your website, app and Amazon without things going out of stock mid-campaign?](https://www.g2.com/discussions/how-do-the-top-ecommerce-platforms-handle-inventory-syncing-across-your-website-app-and-amazon-without-things-going-out-of-stock-mid-campaign)[What's the best corporate identity protection software bundle for all employees, including credit monitoring?](https://www.g2.com/discussions/what-s-the-best-corporate-identity-protection-software-bundle-for-all-employees-including-credit-monitoring) [ENPS vs Kordiam: which newsroom management system is better for communications directors managing editorial workflows?](https://www.g2.com/discussions/enps-vs-kordiam-which-newsroom-management-system-is-better-for-communications-directors-managing-editorial-workflows)[best crm for ecommerce platforms](https://www.g2.com/discussions/what-crm-is-the-best-for-e-commerce-platforms)[Best cloud-based billing solutions for small businesses](https://www.g2.com/discussions/best-cloud-based-billing-solutions-for-small-businesses) [Show MoreShow Less](javascript:void(0);)