Verified User in Health, Wellness and Fitness
UH
Verified User in Health, Wellness and Fitness
Small-Business (50 or fewer emp.)
"Great!"
4.5/5
What do you like best about CustomerGauge?

CustomerGauge has a great infrastructure that helps you see how your business is shown by different people. The process of customer feedback and reviews are easy to read and implement online. CustomerGauage also provides a decent array of tools to handle customer feedback with customers and prompt customers to create reviews on third party websites. It's very easy to use and brings much detail. Review collected by and hosted on G2.com.

What do you dislike about CustomerGauge?

Data takes pretty long to upload. If there was a way to make the process efficient, please implement that in the software. Review collected by and hosted on G2.com.

Mariela M.
MM
Mariela M.
Florida Turnpikes Guest Experience Manager
Hospitality
Enterprise (> 1000 emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
"Love it!"
5/5
What do you like best about CustomerGauge?

I like that i can ser what oír guest think about us Review collected by and hosted on G2.com.

What do you dislike about CustomerGauge?

Right now I can't think of something I don't like Review collected by and hosted on G2.com.

Verified User in Oil & Energy
AO
Verified User in Oil & Energy
Mid-Market (51-1000 emp.)
"Customer gauge Surveys"
4.5/5
What do you like best about CustomerGauge?

Hi

We use the survey to ask feedback from our customers. Everyone from our CEO down pays attention and is aware of customer feedback. Review collected by and hosted on G2.com.

What do you dislike about CustomerGauge?

Our support person is excellent and responsive. It is very annoying that it only integrates to the contact on our Salesforce. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
AI
Verified User in Information Technology and Services
Mid-Market (51-1000 emp.)
"Great platform supported by a great team"
5/5
What do you like best about CustomerGauge?

We have a very supportive CSM that helps drive our mission and objectives with NPS and continues to help strengthen our program. Integration is straightforward and the reporting continues to improve. Review collected by and hosted on G2.com.

What do you dislike about CustomerGauge?

Some reporting features are not as intuitive as we would like but they are working on that. Review collected by and hosted on G2.com.

Verified User in Food & Beverages
AF
Verified User in Food & Beverages
Small-Business (50 or fewer emp.)
"An extremely useful tool for client feedback!"
4.5/5
What do you like best about CustomerGauge?

The user platform is amazing and it's been a serious hep with respect to gathering and prioritizing client feedback. Review collected by and hosted on G2.com.

What do you dislike about CustomerGauge?

Can't think of a thing that I'd improve upon in its current iteration. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
AI
Verified User in Information Technology and Services
Enterprise (> 1000 emp.)
"Very responsive, and adaptive"
4.5/5
What do you like best about CustomerGauge?

My account reps as well as the tool itself, have been very responsive to my needs, and take all suggestions for improvements into consideration. Review collected by and hosted on G2.com.

What do you dislike about CustomerGauge?

Available widgets could improve. Out of the box dashboard could be more elaborate. Review collected by and hosted on G2.com.

Verified User in Financial Services
IF
Verified User in Financial Services
Enterprise (> 1000 emp.)
"The at ease experience "
5/5
What do you like best about CustomerGauge?

This is a though question for I do like the whole package. My first at love moment was the dashboard. Review collected by and hosted on G2.com.

What do you dislike about CustomerGauge?

I have no clue i am a real promoter ! If i have to say something develop more and more new gadgets Review collected by and hosted on G2.com.

Arjan A. L.
AL
Arjan A. L.
Founding partner
Architecture & Planning
Small-Business (50 or fewer emp.)
"Very close contact, feels like family"
4/5
What do you like best about CustomerGauge?

Great persponal service. Staff very professional, clearly a close team. Review collected by and hosted on G2.com.

What do you dislike about CustomerGauge?

Hard truth is never nice. A necessary evil.. Review collected by and hosted on G2.com.

TM
Taylor M.
Account Manager
Small-Business (50 or fewer emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
"We use Customer Gauge to survey our Boston and D.C. clients."
4.5/5
What do you like best about CustomerGauge?

It is very customizable and easy for customers to use. Review collected by and hosted on G2.com.

What do you dislike about CustomerGauge?

It is a little complicated to create surveys. Review collected by and hosted on G2.com.

Verified User in Consumer Services
EC
Verified User in Consumer Services
Enterprise (> 1000 emp.)
"Interesting and useful experience with a great partners"
4.5/5
What do you like best about CustomerGauge?

Tool is very intuitive and simple to use. A lot of potential using all features. Review collected by and hosted on G2.com.

What do you dislike about CustomerGauge?

More flexibility in reporting is needed. Review collected by and hosted on G2.com.

Response from Cvetilena Gocheva of CustomerGauge

Thank you for your review and feedback!