The quick and easy format that allows to get the feedback. Easy to navigate and understand questions Review collected by and hosted on G2.com.

Would like it to be more secure to keep the integrity of surveys. No scrolling to pick a restaurant.

Getting a detractor score for something that is out of restaurants ability( Prices) to change , and bringing down the NPS score Review collected by and hosted on G2.com.

Customer Gauge is a simple tool to show our customers loyalty to our brand. It is easy to use for all levels within our organisation. It provides key insights in to areas that we need to focus on by using a variety of different customisable reports. Review collected by and hosted on G2.com.

There is some functionality that would be good to have on a "User" profile - that only an Admin user has. For example - creating own reports / dashboards. This is only available for Admin users who need to create a report and share it with the users. Then if changes are required - only the admin user who created the report can amend. Review collected by and hosted on G2.com.

CustomerGauge is intuitive, dynamic, and plays well with others. We use SalesForce as our source of truth. It was easy to connect CustomerGauge to our SalesForce instance for accurate results. It is dynamic in that it allows us to create multiple campaigns to track our customer experience with ease. Review collected by and hosted on G2.com.

I cannot think of any areas where CG could improve. The reporting/tracking down of issues did take some time to learn, however. Review collected by and hosted on G2.com.

Customer Guage allows to understand what our customers really think. Having the customer feedback first hand makes a key difference to how our employees tackle issues internally because everyone can relate directly to the issues. Review collected by and hosted on G2.com.

I would like to see more ability to easily analyse the free form text consumers give as some of the most valuable on-site is in the comments you get. Review collected by and hosted on G2.com.

Their tool, the dashboards & reporting and the support. They keep evolving and I am a big fun of their monetized NPS system where you can link NPS scores to your company's revenu. Thanks to CG we know at every touchpoint what we need to improve and how many customers are at risk. Review collected by and hosted on G2.com.

Sometimes lack of flexibility to implement local requests but this says more about the complexity of our organization than about CG. They really do their atmost to adjust the tool to our needs. Review collected by and hosted on G2.com.

Integration of NPS and client date with the business value they generate Review collected by and hosted on G2.com.

The product is fully features and there are not features that I dislike about it. Review collected by and hosted on G2.com.

Our representative is super quick and helpful in responding to requests and issues. The customer service (help desk) team is also on it when something needs to be addressed. Review collected by and hosted on G2.com.

Some of the technical aspects are still being worked on and a couple default settings are not helpful. Our data uploads have had some mysterious issues that hamper our reporting capability. While the CG team is certainly talented and bright, we have not been able to get deep insights into monetization. Review collected by and hosted on G2.com.

Admin or user portals very easy to navigate. Tools help track necessary kpi’s to positively impact my day to day business! Review collected by and hosted on G2.com.

I have no dislikes. Very happy with the CG tool. Review collected by and hosted on G2.com.

The data richness is key when dealing with consumer's insight. CustomerGauge allows you to start from helicopter view and dig into detailed reporting and data set which contribute to get the "big picture" and act based on facts Review collected by and hosted on G2.com.

So far all good. I have no other suggestions to make. Review collected by and hosted on G2.com.

CustomerGauge offers a service that helps companies better diagnose their customers' problems in order to provide novel solutions. My account rep, Andrew, is always available to help with any questions and tackle new initiatives. Review collected by and hosted on G2.com.

It's not so much a dislike, but I wish some of the widgets and tools had more customizability, especially with regards to date ranges and "pre-sets". CG is always coming out with new widgets which is great, but sometimes, their usability is limited depending on the frequency that you send surveys. Review collected by and hosted on G2.com.