--- title: CustomerBase Reviews meta\_title: 'CustomerBase Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter reviews by the users' company size, role or industry to find out how CustomerBase works for a business like yours. aggregate\_rating: rating\_value: 5.0 review\_count: 1 scale: '5' date\_modified: '2026-07-17' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # CustomerBase Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by CustomerBase but has limited features. Are you part of the CustomerBase team? [Upgrade your plan](https://my.g2.com/customerbase/upgrade?utm_campaign=s3&utm_medium=claim-popup&utm_source=g2) to enhance your branding and engage with visitors to your profile! CustomerBase provides the most powerful small business software that is used by thousands of business owners to manage sales, operations, reputation management, and customer service. Send invoices, schedule and dispatch your employees, create estimates, generate reviews and accept payments all in one software app. CRM Highlights: ‣ All sms and email messaging with customers is tracked and completed within the app ‣ Record phone calls between employees and customers to improve service ‣ CRM to keep track of customer records and history ‣ Send customers a text message to let them know you're on your way ‣ Get customer sign-off with signature approval ‣ Share custom forms and checklists with your customers to show off what was done ‣ Allow customers to pay invoices and book new work online Payment Processing: ‣ Get paid in-person and on-site with our credit card reader or manually enter payment info ‣ Get paid even faster with online with sms/email and in-app payment processing ‣ Analyze payment performance insights within the app ‣ Book jobs from your website, over the phone, on google, on facebook, and more ‣ Customers can approve estimates and invoices online Scheduling and Job Management: ‣ Drag and drop calendar editing ‣ Dispatchers organize jobs and book jobs for employees ‣ Update employees on job modifications via push and sms notifications on their phones ‣ Dispatchers optimize routes to be efficient with employee schedules ‣ Take notes on the job, add photos, track expenses, update invoices until the job is complete Small Businesses We Service: CustomerBase is used by many industries including: ‣ appliance repair ‣ carpet cleaning ‣ cleaning ‣ contracting ‣ handyman services ‣ HVAC ‣ landscaping ‣ lawn care ‣ painting ‣ pest control ‣ plumbing ‣ pressure washing ‣ window cleaning ‣ and over 30+ more Additional Features: ‣ Import job history ‣ customer database ‣ price list import and customization ‣ Sync job data ‣ reconcile payments and invoices via Quick books Online #1 in Customer Support: ‣ Our support team is recognized as the best in the business by small business owners time and time again. ‣ We are always here to help with phone support and email support. * * * Seller [CustomerBase](https://www.g2.com/sellers/customerbase) Discussions [CustomerBase Community](https://www.g2.com/products/customerbase/discuss) Overview by Chad Ruskey Show More ## Top-Rated Alternatives [ ![Jotform](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jotform") Jotform 4.7/5(5,401) ](https://www.g2.com/products/jotform/reviews) [ ![NetSuite](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "NetSuite") NetSuite 4.1/5(4,908) ](https://www.g2.com/products/oracle-netsuite/reviews) [ ![Thryv](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Thryv") Thryv 4.3/5(2,014) ](https://www.g2.com/products/thryv/reviews) [ View All Alternatives ](https://www.g2.com/products/customerbase/competitors/alternatives) ![Lloyd P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lloyd P.") LP Lloyd P. Owner Small-Business (50 or fewer emp.) 11/7/2023 "Like the service" 5/5 What do you like best about CustomerBase? I really appreciated luis Customer service in building Out my software. So far This software seems to be. Easy and user friendly. They are constantly trying to improve which is great. Anded offers a lot of options. I really great Software for mobile base businesses. I would definitely recommend. Review collected by and hosted on G2.com. What do you dislike about CustomerBase? Well tim tracking is one issue. And not being able to categorize your services and materials. The biggest problem is Not being able to attach photos to invoices. Review collected by and hosted on G2.com. What problems is CustomerBase solving and how is that benefiting you? Invoicing in client History tracking. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ### There are not enough reviews of CustomerBase for G2 to provide buying insight. 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