CustomerAdvocacy.com Reviews & Product Details

Customer Advocacy makes it easy to create a customer base that really supports your marketing goals Review collected by and hosted on G2.com.

They stress that people ignore advertising, but I disagree. Review collected by and hosted on G2.com.

User friendly, good statistics, compatible with other programs Review collected by and hosted on G2.com.

Navigation can be difficult to follow, sometimes glitches. Review collected by and hosted on G2.com.

Being in the Event Mgmt space we needed a simplified but powerful attendee engagement tool that had most of the bells and whistles but didn’t have the big price tag. That’s exactly what we got when we signed up with CustomerAdvocacy.com.

Does a lot more than we need at the moment, and that’s exactly what we wanted…a scalable solution for event engagement. Review collected by and hosted on G2.com.

Once you get the hang of the setup, it’s really pretty simple to use. Can’t say that I dislike anything really. Review collected by and hosted on G2.com.

As someone who works with customers on a frequent basis, I use this

product daily. The best thing about the app is how easy it is to quickly target challenges for a

specific subset of our customers. Review collected by and hosted on G2.com.

In the beginning I didn’t think this product was very intuitive. Now that I’ve

been using for a while, I realize that it’s easy to use. Be patient…you’ll get the hang of it. Review collected by and hosted on G2.com.

One of the easiest software products we have used. It's great because it's so simple and not everyone has to be a tech wizard to use it. I am an older man with less experience with tech products and I can easily use this. The customer service we received when implementing the software was incredible. we have not had to contact customer service for any product flaws or issues yet. Badges & rewards are a nice touch as well. Review collected by and hosted on G2.com.

There is nothing to really dislike. The only time it may not work properly is if you aren't trained in how to use the software. The program does not take to much time to keep up with and administer. Review collected by and hosted on G2.com.

Love the concept of using redeemable points to encourage participation. Review collected by and hosted on G2.com.

Nothing is perfect but when it comes to advocate marketing this product is kinda close. Review collected by and hosted on G2.com.

· I love that I am able to ask customers to share our content quickly and easily on social media using advocate challenges. Now when I ask our loyal customer to share stuff on LinkedIn or give us a customer reference, it takes very little / effort and the customers can earn points and badges. They can even redeem those points for rewards.

· I also like the fact that the implementation team guided us through the entire process. I never felt like I had to figure everything out on my own. They were literally there to answer my questions every step of the way. Review collected by and hosted on G2.com.

· Not much I don’t like because the product is very easy to use and administer.

· I will say when I first began learning about managing an advocacy marketing program I was concerned that I would not have time in my day to administer the program because of my busy schedule. After getting more familiar with CustomerAdvocacy.com's solution, I realized that the software is intuitive and very easy to manage. I wish I knew this months ago. Review collected by and hosted on G2.com.

Overall my opinion is that the product is a great way to quickly engage with customers. The tool gives us the ability to crowdsource participation in our online events like webcasts. We can quickly get feedback from customers about the subject matter we're presenting in these events. The people who are interested in participating are quick to say so by completing an easy challenge. Review collected by and hosted on G2.com.

The main challenge we face is the fact that it takes consistent effort to keep the challenges, rewards, and other gamification elements fresh. Review collected by and hosted on G2.com.

· Several of the other reviews talked about the great concept behind customeradvocacy.com. I would like to give them kudos for being great at delivering top notch customer support. These days it's not easy to find a team of people who are willing and able to assist in every facet of helping customers achieve their goals. These guys have set the bar much higher than we expected. They're more than a technology company with a piece of software. They're awesome at truly being our partners!

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Absolutely nothing. That's not to say that the software is perfect. No software is perfect. That's why above average customer support is imperative, and that's what these guys do best. Review collected by and hosted on G2.com.

Easy to get started from a very small pilot. Allowed us to test and learn along the way and it's flexible enough to cope with anything we've thrown at it. Review collected by and hosted on G2.com.

There were a couple of reporting gaps but nothing we couldn't live without (the nice-to-have stuff). Fixed quite quickly after discussion with the vendor. Review collected by and hosted on G2.com.

The Customer Advocacy team were very helpful during our implementation, they even implemented some small requests that we thought would be nice additions to the software, which truly delighted our marketing team.

Their thought process was extremely helpful in expanding our own views on how to engage our advocates.

The software itself is quick to implement, and we got our program up within weeks of signing on. Our marketing team love the simplicity of using the software as well. Review collected by and hosted on G2.com.

The lack of integration with our CRM(salesforce) was an issue, although this was resolved in 2015 with a great salesforce app.

We also used the API to tie the system into our own agency management system, but this was not as smooth as it could have been. Although the end result has been very helpful. Review collected by and hosted on G2.com.

The user interface is smartly designed. When users earn points the animation in the dashboard really makes the system seem fun and engaging. Review collected by and hosted on G2.com.

Many elements of the user interface has been greatly improved. We made several suggestions for more improvement. They took our ideas and we are anticipating the new release in 2016. Review collected by and hosted on G2.com.

I truly cant say enough about this product. I have really enjoyed building our platform with the Customer Advocacy team and seeing our customers excited about engaging with our organization. From online reviews and social media posts to in-depth case studies and PR, this product can help you achieve customer marketing objectives. We are also hoping to roll the platform out internally to help promote employee morale. Review collected by and hosted on G2.com.

I actually wish this product was available for personal use! It would be a great to use as a modern day "chore chart." Review collected by and hosted on G2.com.

My Account Management team has found the tool to be easy to setup, easy to use, and the best of all it's easy to manage our customer engagement. Review collected by and hosted on G2.com.

From an Account Management perspective, I don’t have any dislikes. If we could get the tool integrated with our CRM we would be able to leverage the tool even more than we do today Review collected by and hosted on G2.com.

The product combines customer marketing with reference management into one easy to use tool. Before we started using the Customer Advocacy product we had two separate vendors and the information from one tool was not accessible in the other. Review collected by and hosted on G2.com.

Although the product integrates with Salesforce, I wish it integrated with Zoho CRM because that’s what we are using now. The good news is their product developers are working with us to find a solution. Review collected by and hosted on G2.com.

I like the element of surprise feature they call “Grab Bag”. I have had quite a few customers tell me that they enjoyed receiving points, badges, or rewards when they least expected it. Well done. Review collected by and hosted on G2.com.

There’s not much to dislike; however, be sure to get the right point structure set-up. Otherwise you may give away too many or too little points for completed challenges. Review collected by and hosted on G2.com.

I think the best thing about CustomerAdvocacy.com is the Admin’s user interface. Some of the other products out there have a complicated approach to their backend interface. These guys did a good job of making things pretty straightforward. Review collected by and hosted on G2.com.

Nothing i could think of at this point of time Review collected by and hosted on G2.com.