--- title: Customer Radar Reviews meta\_title: 'Customer Radar Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter reviews by the users' company size, role or industry to find out how Customer Radar works for a business like yours. aggregate\_rating: rating\_value: 4.3 review\_count: 4 scale: '5' date\_modified: '2026-06-04' parent\_category: name: Marketing url: https://www.g2.com/categories/marketing --- # Customer Radar Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Customer Radar but has limited features. Are you part of the Customer Radar team? [Upgrade your plan](https://my.g2.com/customer-radar/upgrade?utm_campaign=s3&utm_medium=claim-popup&utm_source=g2) to enhance your branding and engage with visitors to your profile! Customer Radar is the leader in Online Reputation Management software for vets and dentists. It contains all the features they need to consolidate and respond to feedback in real time, generate new demand for their services, engage staff and drive profitability outcomes for the business. The software is super easy to use and integrates into ezyVet and Henry Schein's EXACT platform in less than 2 minutes. There's a free 30-day trial for all new customers and a complete support network in place to make sure everyone gets real measurement returns from their investment. * * * Seller [Customer Radar](https://www.g2.com/sellers/customer-radar) Discussions [Customer Radar Community](https://www.g2.com/products/customer-radar/discuss) Languages Supported English Overview by Mat Wylie (CEO / Founder at Customer Radar) Show More ## Top-Rated Alternatives [ ![Agentforce Service (formerly Salesforce Service Cloud)](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Agentforce Service (formerly Salesforce Service Cloud)") Agentforce Service (formerly Salesforce Service Cloud) 4.4/5(7,358) ](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) [ ![LiveAgent](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "LiveAgent") LiveAgent 4.5/5(1,538) ](https://www.g2.com/products/liveagent/reviews) [ ![ServiceNow Customer Service Management](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "ServiceNow Customer Service Management") ServiceNow Customer Service Management 4.4/5(500) ](https://www.g2.com/products/servicenow-customer-service-management/reviews) [ View All Alternatives ](https://www.g2.com/products/customer-radar/competitors/alternatives) VA Vania A. Chief Information Officer Computer Software Enterprise (\> 1000 emp.) 8/9/2024 "Let me quickly respond to any complaints" 4/5 What do you like best about Customer Radar? Customer Radar has been useful when it comes to the handling of online reviews for our veterinary practice. Clients can leave feedback via different means, such as SMS and scanning of QR code, which makes it easy for them. Review collected by and hosted on G2.com. What do you dislike about Customer Radar? I am not able to look into the minute details of comments that were made such as ancestors or look at trends over several periods of time. Specific feedback would help me ask questions to get to the ‘why’ and adjust my classroom management style appropriately. Review collected by and hosted on G2.com. What problems is Customer Radar solving and how is that benefiting you? Customer Radar has eased the way through which the clients’ feedback is collected and addressed. It has assisted us to enhance our efficiency in fixture delivery and also to fix the grievances customers may have leading to an enhanced online image. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite BS BURGOS EDUARDO S. Marketing Manager Research Small-Business (50 or fewer emp.) 8/13/2024 "Useful for our vetting service" 4/5 What do you like best about Customer Radar? To set up feedback channels and to address consumer reviews on various forums does not take more than a few minutes. The NPS score aggregates customer perceptions into an easily digestible summary; the score dashboard. Review collected by and hosted on G2.com. What do you dislike about Customer Radar? I think they are probably designed for these industries exclusively. It is not easy to modify the feedback requests and the reports generated for other types of business ventures. Review collected by and hosted on G2.com. What problems is Customer Radar solving and how is that benefiting you? Customer Radar has dramatically changed the process of receiving and analyzing the information concerning the customers. It is very convenient to have all in one place, and the real-time data helps to address any issues which may arise. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Amelia G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Amelia G.") AG Amelia G. Team Leader - Customer Service Email Team Mid-Market (51-1000 emp.) 8/19/2024 "Enhancing Customer Experience with Customer Radar" 5/5 What do you like best about Customer Radar? Getting feedback instantly is amazing! We can fix problems right away instead of weeks later. This has made our customers so much happier. Aside from that, we can customize our surveys to fit our business and customers. Review collected by and hosted on G2.com. What do you dislike about Customer Radar? It would be great if there were more pre-built survey templates. Review collected by and hosted on G2.com. What problems is Customer Radar solving and how is that benefiting you? Our customer place their orders through our webiste and we send them surverys to shows us what customers like and don’t like, so we can make their experience better. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite AA Ashley A. Customer Relations Mid-Market (51-1000 emp.) 9/25/2018 "All in one place!" 4/5 What do you like best about Customer Radar? I love that all of the social media accounts are right there in front of me to respond to. Helps with tabs and browser data is decreased Review collected by and hosted on G2.com. What do you dislike about Customer Radar? I think the mobile friendliness could be improved as well as the site itself. Sometimes takes a while to load Review collected by and hosted on G2.com. What problems is Customer Radar solving and how is that benefiting you? I can respond instantly to any compliment, question or review/ concern a customer writes Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ### There are not enough reviews of Customer Radar for G2 to provide buying insight. Below are some alternatives with more reviews: [ 1 ![Agentforce Service (formerly Salesforce Service Cloud) Logo](https://images.g2crowd.com/uploads/product/hd_favicon/e2170cb2fb1e97e4b23447ad004fa376/agentforce-service-formerly-salesforce-service-cloud.svg "Agentforce Service (formerly Salesforce Service Cloud) Logo") Agentforce Service (formerly Salesforce Service Cloud) 4.4 (7,358) Deliver excellent customer service with a 360-degree view of your customers, an enterprise grade knowledge base, agent productivity tools, service contracts & entitlements, and analytics for complete visibility all on the Salesforce Platform. ](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews "Agentforce Service (formerly Salesforce Service Cloud)")[ 2 ![LiveAgent Logo](https://images.g2crowd.com/uploads/product/hd_favicon/e0e7e8e18c5585ace107ec3c2e5b9e7f/liveagent.svg "LiveAgent Logo") LiveAgent 4.5 (1,538) LiveAgent helps businesses provide better customer service across all communication channels including email, chat and phone. 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Self-Service: Empower customers with AI-powered conversational chat to get answers and take action quickly. Guide customers through personalized action steps across various channels such as chat, portals, and catalogs. Agent Workspace: Provide a single, configurable workspace integrated across channels for a holistic customer view. AI-powered case summaries, guided playbooks, and recommendations make it fast and easy to provide excellent service. Case Management: Seamlessly orchestrate complex customer issues across departments to boost resolution times and customer satisfaction with a unified data model and automated workflows. Knowledge Management: Allow AI Agents to create and share relevant knowledge articles and case summaries quickly with both human agents and customers. Predictive Intelligence: Use AI to anticipate customer needs, automate resolutions, and reduce case volume. Deliver smart, proactive service to achieve value faster. ServiceNow CSM unifies people, processes, and data, ensuring seamless and effective service delivery that leverages AI to enhance customer satisfaction and reduce operational costs. ](https://www.g2.com/products/servicenow-customer-service-management/reviews "ServiceNow Customer Service Management")[ 4 ![Swell Logo](https://images.g2crowd.com/uploads/product/hd_favicon/30e496c7b73b6f7e8e68992f6100071c/socialswell-inc-swell.svg "Swell Logo") Swell 4.5 (372) Swell is helping businesses capture real-time customer experience feedback. 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It unifies personalized conversations, omnichannel case management, AI workflows, automation, and a Marketplace of 1800+ apps under one platform. Zendesk QA uses AI to evaluate and improve agent performance, while Workforce Management optimizes scheduling and productivity to ensure readiness during peak times. The solution is easy to implement and adjust without needing IT or developers. Zendesk’s mission is to simplify business complexity and enable meaningful customer connections for companies of all sizes. Serving 130K+ global brands in 30+ languages, Zendesk is headquartered in San Francisco with offices worldwide. ](https://www.g2.com/products/zendesk-for-customer-service/reviews "Zendesk for Customer Service")[ 8 ![G2 Marketing Solutions Logo](https://images.g2crowd.com/uploads/product/hd_favicon/543629e60e9e4cdf9b1179317ae7a2bd/g2.svg "G2 Marketing Solutions Logo") G2 Marketing Solutions 4.6 (5,704) G2 Marketing Solutions is a buyer intelligence and demand generation platform that enables businesses to reach and engage software buyers who are actively researching solutions. Built on G2’s marketplace, which attracts millions of buyers each year, the platform provides access to verified reviews, buyer activity data, and insights into how customers evaluate products, categories, and competitors. The platform includes capabilities such as Buyer Intent data, product profiles, review collection, and market intelligence to help organizations identify in-market accounts, improve visibility, and support go-to-market strategies. 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Built specifically for the complexity of multi-location organizations, Birdeye empowers brands to enhance their online reputation, engage customers across social, search, and web, and gain real-time insights into consumer behavior and competitor activity. The result: more leads and foot traffic, reduced costs, and accelerated revenue growth. At the core of Birdeye is its Agentic Platform, which powers a growing suite of specialized AI agents designed to function like always-on teammates. These agents manage reviews, engage leads, respond to customers, streamline social media, run surveys, maintain listings, send reminders, provide insights, and coordinate across locations. By collaborating seamlessly, they form a scalable digital workforce—always learning, always on-brand, and always driving outcomes. Birdeye stands apart with its agentic AI platform that brands can customize using Birdeye’s unique outcome-framework. Businesses can configure agents with specific triggers that deliver measurable tasks and results for each location, while maintaining the authentic voice of the brand across every interaction. With location-aware AI and a fully integrated platform that brings together reputation, messaging, social, surveys, listings, insights, and more, Birdeye eliminates the need for fragmented point solutions. For multi-location and franchise brands in industries such as healthcare, retail, financial services, real estate, restaurants, and beyond, Birdeye delivers scalability without sacrificing precision. By uniting automation with actionable insights, Birdeye enables organizations to boost visibility, increase customer engagement, and grow revenue—faster and more efficiently. With Birdeye, businesses don’t just adopt AI—they gain an agentic workforce dedicated to delivering real business outcomes. Birdeye: Always On. Always On-Brand. Always Driving Outcomes. ](https://www.g2.com/products/birdeye/reviews "Birdeye") [Show More](#) ## Questions about Customer Radar? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Customer Radar ](https://www.g2.com/products/customer-radar/discussions/new) GU Guest User • Last activity almost 2 years ago What is Customer Radar used for? 0 Upvotes 1 [ Join the conversation ](https://www.g2.com/discussions/what-is-customer-radar-used-for) [ View all Discussions ](https://www.g2.com/products/customer-radar/discuss) ##### Pricing Pricing details for this product isn’t currently available. Visit the vendor’s website to learn more. [ View More Pricing Information ](https://www.g2.com/products/customer-radar/pricing) ##### Categories on G2 [Online Reputation Management](https://www.g2.com/categories/online-reputation-management)[Complaint Management](https://www.g2.com/categories/complaint-management)[Enterprise Feedback Management](https://www.g2.com/categories/enterprise-feedback-management) ##### Explore More [Best AI chatbots for e-commerce businesses](https://www.g2.com/discussions/what-are-the-best-ai-chatbots-for-e-commerce-businesses)[Which jobsite management tools see the strongest adoption among project managers and engineers coordinating field and office teams?](https://www.g2.com/discussions/which-jobsite-management-tools-see-the-strongest-adoption-among-project-managers-and-engineers-coordinating-field-and-office-teams)[What platform provides the best analytics for billing performance?](https://www.g2.com/discussions/what-platform-provides-the-best-analytics-for-billing-performance) [Which ecommerce platform is actually best for retailers managing hundreds of product variants with different regional pricing?](https://www.g2.com/discussions/which-ecommerce-platform-is-actually-best-for-retailers-managing-hundreds-of-product-variants-with-different-regional-pricing)[What are the best managed IoT services platforms for teams beginning digital transformation?](https://www.g2.com/discussions/what-are-the-best-managed-iot-services-platforms-for-teams-beginning-digital-transformation)[Which managed file transfer service is best for tech startups](https://www.g2.com/discussions/which-managed-file-transfer-service-is-best-for-tech-startups) [Show MoreShow Less](javascript:void(0);)