--- title: Customer Lockbox Reviews meta\_title: 'Customer Lockbox Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 12 reviews by the users' company size, role or industry to find out how Customer Lockbox works for a business like yours. aggregate\_rating: rating\_value: 4.3 review\_count: 12 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Data Privacy url: https://www.g2.com/categories/data-privacy-3d79da1e-6384-42b3-a11f-d04b6694e806 --- # Customer Lockbox Reviews & Product Details Customer Lockbox ensures that Microsoft can't access your content to do service operations without your explicit approval. Customer Lockbox brings you into the approval workflow process that Microsoft uses to ensure only authorized requests allow access to your content. * * * Seller [Microsoft](https://www.g2.com/sellers/microsoft) Discussions [Customer Lockbox Community](https://www.g2.com/products/customer-lockbox/discuss) Show More ## Top-Rated Alternatives [ ![Twilio Segment](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Twilio Segment") Twilio Segment 4.5/5(567) ](https://www.g2.com/products/twilio-segment/reviews) [ ![AdOpt](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "AdOpt") AdOpt 4.9/5(412) ](https://www.g2.com/products/adopt-adopt/reviews) [ ![TrustArc](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "TrustArc") TrustArc 4.2/5(328) ](https://www.g2.com/products/trustarc/reviews) [ View All Alternatives ](https://www.g2.com/products/customer-lockbox/competitors/alternatives) ## User Insights Average based on 12 real user reviews. [Log in to unlock pricing and user insights](/login) ## Customer Lockbox Integrations (1) What do users say about integrations? Integration information sourced from real user reviews. [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Azure Pipelines ](https://www.g2.com/products/azure-pipelines/reviews) Show More ![Sachin K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sachin K.") SK Sachin K. Proofreader Computer Software Small-Business (50 or fewer emp.) 10/26/2024 "Secure Data Control with Minor Delays" 3.5/5 What do you like best about Customer Lockbox? a big one for me with Customer Lockbox is the control I have over data and its access, requiring even support to ask for it. It gives me security, transparency and peace of mind, as I'm able to see who has the data, and why. Review collected by and hosted on G2.com. What do you dislike about Customer Lockbox? i do not like how Customer Lockbox makes solving the issue slow as you need approval to get the team access to the environment in question, plus it can be a bit too much for regular users, not really knowing all Customer Lockbox has to offer. Review collected by and hosted on G2.com. What problems is Customer Lockbox solving and how is that benefiting you? Customer Lockbox provides me full control over access to my cloud data and solves data security and compliance challenges. This ensures that only trusted people can see my sensitive information, tracks it further for auditing purposes and helps with meeting compliance requirements all while ensuring that my data is secure. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Sumeet B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sumeet B.") SB Sumeet B. Bsbn Mid-Market (51-1000 emp.) 4/24/2024 "It's feature in MS Azure that provides customers with explicit control over their data in the cloud" 4/5 What do you like best about Customer Lockbox? Microsoft's Customer Lockbox feature provides customers with increased security, transparency, compliance, trust, and peace of mind when it comes to managing access to their data in the Azure cloud. Review collected by and hosted on G2.com. What do you dislike about Customer Lockbox? The approval process for Customer Lockbox requests can introduce delays in accessing data for maintenance or support purposes.Improperly configured Customer Lockbox settings could inadvertently restrict access to data, leading to delays or disruptions in service Review collected by and hosted on G2.com. What problems is Customer Lockbox solving and how is that benefiting you? The feature provides audit logs and records of access requests and approvals, helping organizations track and monitor data access activities for compliance and security purposes. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic Review from User Profile ![Kittu K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kittu K.") KK Kittu K. Founding Manager - Yint Small-Business (50 or fewer emp.) 1/15/2024 "I can control all the Permissions" 4/5 What do you like best about Customer Lockbox? Safety & Permissions, ease of use, ease of implementation, number of features Review collected by and hosted on G2.com. What do you dislike about Customer Lockbox? Dashboard Interface could've been better Review collected by and hosted on G2.com. What problems is Customer Lockbox solving and how is that benefiting you? My Data; Gives me full control over sharing the important data, allowing changes with my permissions Review collected by and hosted on G2.com. Show More 1/19/2024 Validated ReviewerIncentivizedSource: G2 invite ![Sharaaf N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sharaaf N.") SN Sharaaf N. Associate Technical Lead Mid-Market (51-1000 emp.) 8/30/2022 "Microsoft enables customer approval for data requests" 4/5 What do you like best about Customer Lockbox? Customer Lockbox is one of the useful features which was introduced by Microsoft in recent times. It assures that the customer's data will not be accessed by Microsoft without the concern of the customer Review collected by and hosted on G2.com. What do you dislike about Customer Lockbox? Nothing up to now. I would say that it really helps in the way of data protection Review collected by and hosted on G2.com. What problems is Customer Lockbox solving and how is that benefiting you? Customer Lockbox solve the problem of data protection. Our data can be stored in a very safe manner in customer lockbox. Review collected by and hosted on G2.com. Show More 10/8/2022 Validated ReviewerIncentivizedSource: G2 invite ##### Pricing Pricing details for this product isn’t currently available. Visit the vendor’s website to learn more. [ View More Pricing Information ](https://www.g2.com/products/customer-lockbox/pricing) ##### ##### Customer Lockbox Features Functionality Workflow [ View More Features ](https://www.g2.com/products/customer-lockbox/features) ## Work at Microsoft? Claim this profile to respond to reviews, update product info, and reach in-market buyers. [ Claim this profile ](https://www.g2.com/products/customer-lockbox/claim_requests/new?utm_medium=profile-footer-claim-cta&utm_source=g2) ##### Categories on G2 [Data Subject Access Request (DSAR)](https://www.g2.com/categories/data-subject-access-request-dsar) ##### Explore More [What audience intelligence tools are GDPR-compliant for brands that need European audience data without running into issues with consent and data collection rules?](https://www.g2.com/discussions/what-audience-intelligence-tools-are-gdpr-compliant-for-brands-that-need-european-audience-data-without-running-into-issues-with-consent-and-data-collection-rules%20)[Which grant management solutions have the best reviews from operations managers in the implementation phase?](https://www.g2.com/discussions/which-grant-management-solutions-have-the-best-reviews-from-operations-managers-in-the-implementation-phase)[Which local listing management platform offers the best accuracy for NAP data?](https://www.g2.com/discussions/local-listing-management-which-local-listing-management-platform-offers-the-best-accuracy-for-nap-data) [best digital experience platforms](https://www.g2.com/discussions/looking-for-the-best-digital-experience-platforms-dxp-what-s-your-favorite)[Is Autodesk Forma worth it for construction data analytics?](https://www.g2.com/discussions/is-autodesk-forma-worth-it-for-construction-data-analytics)[Pros and Cons Details](https://www.g2.com/products/customer-lockbox/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)