--- title: Customer Information System Reviews meta_title: 'Customer Information System Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how Customer Information System works for a business like yours. aggregate_rating: rating_value: 3.5 review_count: 1 scale: '5' date_modified: '2025-08-12' parent_category: name: HR url: https://www.g2.com/categories/hr --- # Customer Information System Reviews **Vendor:** Cayenta Canada **Category:** [Workforce Management Software](https://www.g2.com/categories/workforce-management) **Average Rating:** 3.5/5.0 **Total Reviews:** 1 ## About Customer Information System Customer Information Systems' solution features a sophisticated and comprehensive Billing module, providing support for base rate charges, consumption readings, and demand reading. Billing for multiple services and locations can be consolidated into one bill or multiple bills (by service or location) as required. ## Customer Information System Reviews ### 1. easy to deal **Rating:** 3.5/5.0 stars **Reviewed by:** Vikas S. | Computer Operator, Small-Business (50 or fewer emp.) **Reviewed Date:** November 06, 2019 **What do you like best about Customer Information System?** The most important aspect of this software is that one can easily manage customer data details and informational systematically which makes its use worldwide. **What do you dislike about Customer Information System?** I usually faced no harm or any cons using it in my office .But Sometimes when you feed it wrong details the information you want doesn't come from it.Moreover it needs to be more secure which time to time every system needs to be upgraded and made steel tough to disallow hackers trying to breach information. **What problems is Customer Information System solving and how is that benefiting you?** Actually I had it on my office and at home where I deal with customers who are both connected to my office and at home so I find it quite useful for me.I am using it for more then 5 years. ## Customer Information System Discussions - [What is Customer Information System used for?](https://www.g2.com/discussions/customer-information-system-what-is-customer-information-system-used-for) - [What is Customer Information System used for?](https://www.g2.com/discussions/what-is-customer-information-system-used-for) - [View Customer Information System pricing details and edition comparison](https://www.g2.com/products/customer-information-system/reviews?page=1§ion=pricing&secure%5Bexpires_at%5D=2026-08-07+09%3A44%3A10+-0500&secure%5Bsession_id%5D=84cf0564-ea44-4092-9680-f0604a53bbe2&secure%5Btoken%5D=6918232d4fb3cbc837d79ebb53457ac7b7c84189fe1729ed958b819c09939175&format=llm_user) ## Customer Information System Features **Operations** - ERP Functionality - Utilities' CIS - Customer Information Tracking - Utilities' CIS - Payment Customization - Utilities' CIS - Industry Adaptation - Utilities' CIS - Employee Training - Utilities' CIS - Progress Tracking - Cost Tracking - Asset Tracking - Electronic Payments **Customer Management** - Customer Service - Utilities' CIS - Social Media Integration - Utilities' CIS - CRM Functionality - Utilities' CIS - Third-Party Integrations **Additional Functionality** - Rate Management - Auditing - Workforce Management - For Natural Gas - Customer Database - Dispatch Management - Fixed Asset Management - Communication Management - Preventive Maintenance - Penalty/Cut-Off Processing - Configurable Workflow - Workflow Management - Alerts/Escalation - Equipment Maintenance - For Trash - Maintenance Management - Monitoring - Billing & Invoicing - Support Ticket Management - Customizable Reports - Generative AI - AI Copilot - Demand Forecasting - Asset Lifecycle Management - Inventory Management - Data Capture and Transfer - For Water - Self Service Portal - Incident Management - Data Visualization - Benchmarking - Expense Management - For Electricity - Mobile Access - Maintenance Scheduling - Historical Reporting - Scenario Planning - Compliance Management - Metered Billing - Database Support - Reporting & Statistics - Billing Rate Management - Work Order Management - Routing - Real-Time Reporting - Activity Dashboard **Platform** - Customization - Integration APIs - Internationalization - User, Role, and Access Management - Activity Dashboard - Activity Dashboard - Mobile Access - Activity Dashboard - Training Management - Goal Management - Feedback Management - Action Management - Mobile Access - Activity Dashboard - Benefits Dashboard - Activity Dashboard - Feedback Management - Performance Management - Recruitment Management - Compliance Management - Training Management - Calendar Management - Employee Management - Orientation Workflow Management - Task Management - HR Management - Help Desk Management - Mobile Access - Payroll Management - Document Management - Job Description Management - Social Media Integration - Mobile Access - Activity Dashboard - Third-Party Integrations - Assessment Management - Social Media Integration - Activity Dashboard - Mobile Access - Third-Party Integration - Initiative Management - Workflow Management - Community Management - Employee Referral Management - Candidate Management - Workflow Management - Communication Management - Advertising Management - Application Management - Email Management - Job Management - Discount Management - Pipeline Management - File Management - Job Management - Data Storage Management - Compensation Management - Employee Management - Job Application Management - HR Management - Competency Management - Performance Management - Compliance Management - Job Description Management - Evaluation Management **Workforce Management Platform Features** - Labor Forecasting - Shift Scheduling - Time & Attendance Tracking - Absence & Leave Management - Skills Management - Succession Planning - Workforce Analytics - Self-Service Capabilities - Mobile Shift Scheduling - Team Communication - Budgeting/Forecasting - Automated Scheduling - Employee Scheduling - Time Off Management - Workflow Management - Timesheet Management - Recruitment Management - Performance Management - Payroll Management - Attendance Management - Calendar Management - Employee Management - Compliance Management - Compliance Tracking - Activity Tracking - Sick Leave Tracking - Vacation/Leave Tracking - Skills Tracking - Variable Workforce - Reporting/Analytics **Additional Functionality** - Real-Time Reporting - Shift Swapping - AI Copilot - Real-Time Notifications - Reminders - Self Service Portal - Employee Database - Time Off Requests - Approval Process Control - Performance Metrics - Employee Onboarding - Document Storage - Real-Time Data - Data Import/Export - Time & Attendance - Drag & Drop - Clock In/Out - Customizable Reports - Generative AI ## Top Customer Information System Alternatives - [Rippling](https://www.g2.com/products/rippling/reviews) - 4.8/5.0 (11,629 reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,659 reviews) - [Paycom](https://www.g2.com/products/paycom/reviews) - 4.5/5.0 (4,681 reviews)