--- title: Customer Engagement System (CES) Reviews meta\_title: 'Customer Engagement System (CES) Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter reviews by the users' company size, role or industry to find out how Customer Engagement System (CES) works for a business like yours. date\_modified: '2024-10-06' parent\_category: name: Vertical Industry url: https://www.g2.com/categories/vertical-industry ---

# Customer Engagement System (CES) Reviews & Product Details

HUAWEI SmartCare customer experience analytics solution offers Per Service Per User (PSPU) data analysis capabilities on the basis of correlating the data of the Business Support System (BSS) and the Operations Support System (OSS) in the telecom network. Based on the practice of customer lifecycle management, HUAWEI SmartCare helps to identify and rectify problems in operators' network and service processes, improve customer satisfaction and Network NPS, reduce churn, and discover new business opportunities.

* * *

Seller
 [Huawei Technologies](https://www.g2.com/sellers/huawei-technologies)
Discussions
 [Customer Engagement System (CES) Community](https://www.g2.com/products/customer-engagement-system-ces/discuss)

Show More

## Top-Rated Alternatives

[

 ![Agentforce Communications (formerly Salesforce Communications Cloud)](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Agentforce Communications (formerly Salesforce Communications Cloud)")

Agentforce Communications (formerly Salesforce Communications Cloud)

4.5/5(27)

](https://www.g2.com/products/agentforce-communications-formerly-salesforce-communications-cloud/reviews)

[

 ![ROUTEE](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "ROUTEE")

ROUTEE

3.6/5(10)

](https://www.g2.com/products/routee/reviews)

[

 ![Connect](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Connect")

Connect

4.7/5(5)

](https://www.g2.com/products/bequick-connect/reviews)

[
View All Alternatives
](https://www.g2.com/products/customer-engagement-system-ces/competitors/alternatives)

## Customer Engagement System (CES) hasn't been reviewed yet

Used Customer Engagement System (CES)? Your experience helps thousands of software buyers make confident decisions.

G2 reviews are authentic and verified.
[
Here's how.
](#modal-893a323fc12be71419ca)

We strive to keep our reviews authentic.

G2 reviews are an important part of the buying process, and we understand the value they provide to both our customers and buyers. To ensure the value is retained, it's important to make certain that reviews are authentic and trustworthy, which is why G2 requires verified methods to write a review and validates the reviewer's identity before approving. G2 validates the reviewers identity with our moderation process that prevents inauthentic reviews, and we strive to collect reviews in a responsible and ethical manner.

[Read more](https://legal.g2.com/community-guidelines)

##### Pricing

Pricing details for this product isn’t currently available. Visit the vendor’s website to learn more.

[
View More Pricing Information
](https://www.g2.com/products/customer-engagement-system-ces/pricing)

## Work at Huawei Technologies?

Claim this profile to respond to reviews, update product info, and reach in-market buyers.

[
Claim this profile
](https://www.g2.com/products/customer-engagement-system-ces/claim_requests/new?utm_medium=profile-footer-claim-cta&utm_source=g2)

##### Categories on G2

[Integrated Revenue and Customer Management (IRCM) for CSPs](https://www.g2.com/categories/integrated-revenue-and-customer-management-ircm-for-csps)

##### Explore More

[Top software for managing online business reputation](https://www.g2.com/discussions/top-software-for-managing-online-business-reputation)[What are best financial data APIs providing comprehensive asset class coverage with reliable real-time data delivery?](https://www.g2.com/discussions/what-are-best-financial-data-apis-providing-comprehensive-asset-class-coverage-with-reliable-real-time-data-delivery)[Which automotive marketing platforms are most trusted by group marketing managers based on user reviews?](https://www.g2.com/discussions/which-automotive-marketing-platforms-are-most-trusted-by-group-marketing-managers-based-on-user-reviews)

[What platform integrates social analytics with BI tools?](https://www.g2.com/discussions/what-platform-integrates-social-analytics-with-bi-tools)[Which BPM tools are worth using for a team that wants quick implementation and a platform that does not take months of setup before you see value?](https://www.g2.com/discussions/which-bpm-tools-are-worth-using-for-a-team-that-wants-quick-implementation-and-a-platform-that-does-not-take-months-of-setup-before-you-see-value)[Best CRM solution with marketing automation features](https://www.g2.com/discussions/best-crm-solution-with-marketing-automation-features)

[Show MoreShow Less](javascript:void(0);)