--- title: OutReach Reviews meta\_title: 3300+ Reviews from the Outreach Community meta\_description: Read what the Outreach community has to say about different features, use cases, and pricing models. aggregate\_rating: rating\_value: 4.2 review\_count: 15 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Sales Tools url: https://www.g2.com/categories/sales-tools --- # OutReach Reviews & Product Details Designed specifically for NICE CXone customers who need more functionality and performance, OutReach from Customer Dynamics is a high-performance, robust, easy-to-use, web-based solution that scales dialing campaigns from thousands to millions of records effortlessly. * * * Seller [Customer Dynamics](https://www.g2.com/sellers/customer-dynamics) Discussions [OutReach Community](https://www.g2.com/products/customer-dynamics-outreach/discuss) Overview by Cullen Obrien Show More ## Top-Rated Alternatives [ ![Apollo.io](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Apollo.io") Apollo.io 4.7/5(9,727) ](https://www.g2.com/products/apollo-io/reviews) [ ![CloudTalk](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "CloudTalk") CloudTalk 4.4/5(1,851) ](https://www.g2.com/products/cloudtalk/reviews) [ ![Talkdesk](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Talkdesk") Talkdesk 4.4/5(2,583) ](https://www.g2.com/products/talkdesk/reviews) [ View All Alternatives ](https://www.g2.com/products/customer-dynamics-outreach/competitors/alternatives) ## User Insights Average based on 15 real user reviews. [Log in to unlock pricing and user insights](/login) ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") UC Verified User in Computer Software Mid-Market (51-1000 emp.) 7/4/2023 "A worthy tool for outreach" 4.5/5 What do you like best about OutReach? I am extremely enthusiastic about Outreach. It's a tool that I would actively seek out in my next company, or at the very least, highly recommend. It would be unwise to overlook investing in this technology if you have a sizable team of SDRs and Inside Sales professionals. Personally, it has significantly reduced the time I spend on dialing and has helped me stay on track. The progress reports are user-friendly, and when collaborating with my SDR to engage with multiple contacts within an account, we can easily monitor each other's activities to avoid duplication. Review collected by and hosted on G2.com. What do you dislike about OutReach? Sometimes a small lag occurs while assigning leads to my teammates. Sometimes it takes time to see the assigned leads. Review collected by and hosted on G2.com. What problems is OutReach solving and how is that benefiting you? OutReach is is an effective sales dialer for sales organizations of any size. Dialpad Sell offers multiple real-time and post-call sales coaching features that drive efficiency. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Sebastien M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sebastien M.") SM Sebastien M. Account Manager, Recruiter Small-Business (50 or fewer emp.) 6/27/2023 "Outreach does the trick!" 5/5 What do you like best about OutReach? What I love about outreach is that it's a complete solution for the entire sales organization. The fact that this product provides less risk at a lower price than competitors is the icing on the cake Review collected by and hosted on G2.com. What do you dislike about OutReach? So far I haven't seen much if any issues with outreach. Their customer service at times can take a little long but nothing out of the ordinary. Overall a good app Review collected by and hosted on G2.com. What problems is OutReach solving and how is that benefiting you? They're solving the sales team issues and making their process more streamlined for all clients/customers invovled. Overall a great product to implement into a sales team Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Laura D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Laura D.") LD Laura D. Recruitment and Onboarding Operations Specialist Mid-Market (51-1000 emp.) 7/6/2023 "Great for Client/Customer Pipeline and Process Management" 3.5/5 What do you like best about OutReach? This was a very good tool for our teams, collaborating on architectural projects across different offices nationally. It helped us keep track of pitches, contracts, and potential clients in the pipeline. Review collected by and hosted on G2.com. What do you dislike about OutReach? No dislikes really. It was working well when I left the company. I don't believe they were looking for alternatives. Review collected by and hosted on G2.com. What problems is OutReach solving and how is that benefiting you? It was able to allow us one central place to keep all of our customer pipeline information as well as track the process from contract signing to completion Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Brandon S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Brandon S.") BS Brandon S. Mid-Market (51-1000 emp.) 4/6/2023 "Outreach has overall be very good. Calls are hit or miss at times." 3.5/5 What do you like best about OutReach? Emailing is the gold mine of outreach! Very easy and very useful. I love templates and sequences. Getting to Salesforce is also a nice touch. Review collected by and hosted on G2.com. What do you dislike about OutReach? Calls are 50/50 I have done an internet connection test and changed headsets, and the call quality is still hit or miss at best. Texting could also use a lot of help. Review collected by and hosted on G2.com. What problems is OutReach solving and how is that benefiting you? Task and emails. Outreach is helping with productivity. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Ankit A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ankit A.") AA Ankit A. Assistant Manager Business Development Mid-Market (51-1000 emp.) 7/12/2023 "One Stop sales tool" 4.5/5 What do you like best about OutReach? Amazing UI and Performance to deliver great results of the sales teams and evaluate performances of teams and individual effectively Review collected by and hosted on G2.com. What do you dislike about OutReach? There is nothing at the moment that I do not like about it. Review collected by and hosted on G2.com. What problems is OutReach solving and how is that benefiting you? It helps me manage all my calls and notes and lead history in one place without juggling between other apps. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite TH Tom H. Mid-Market (51-1000 emp.) 4/5/2023 "Decent tool for tracking your prospecting efforts" 4/5 What do you like best about OutReach? It's an easy way for me to keep track of my prospecting efforts. I can see email opens and it helps me to make sure I'm not neglecting my clients Review collected by and hosted on G2.com. What do you dislike about OutReach? The UI isn't as good as similar tools I've used but you get used to it Review collected by and hosted on G2.com. What problems is OutReach solving and how is that benefiting you? It helps me keep a track of who I've contacted and who I need to contact. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Lisette H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lisette H.") LH Lisette H. Lecturer Mid-Market (51-1000 emp.) 5/19/2023 "Outreach makes my tasks easier to get done!" 5/5 What do you like best about OutReach? I love that it helps automate my process! Review collected by and hosted on G2.com. What do you dislike about OutReach? The new interface is not my favourite and I have issues with the calling function. Review collected by and hosted on G2.com. What problems is OutReach solving and how is that benefiting you? Keeping track of calls and emails. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![jacque h.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "jacque h.") JH jacque h. V.A. Small-Business (50 or fewer emp.) 7/6/2023 "OutReach" 4/5 What do you like best about OutReach? Many features are available that are generally used daily wrapped up into one "box" Review collected by and hosted on G2.com. What do you dislike about OutReach? Seems overwhelming at first. Pricing is high contingent on your income/business income. Review collected by and hosted on G2.com. What problems is OutReach solving and how is that benefiting you? Multiple uses in one software. If using a CRM, dialer, recording, AI etc. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") UC Verified User in Computer Software Small-Business (50 or fewer emp.) 4/6/2023 "Email campaigns, meh. Over-engineered workflow tool." 2.5/5 What do you like best about OutReach? The initial setup was fairly straightforward. The outreach team was helpful in getting us into the system. It seemed simple enough and we were optimistic about its potential. Review collected by and hosted on G2.com. What do you dislike about OutReach? AFTER we onboarded we learned that most of the functionality would not work with our CRM and in effect we were FORCED :) to move to SalesForce in order to really utilize Outreach. For users already using SFDC, I suppose this would not be a nuisance, but it was for our team. Review collected by and hosted on G2.com. What problems is OutReach solving and how is that benefiting you? The idea was to leverage Outreach to generate Sales opportunities through its email campaign and related workflow tool. Using our database as well as external sources like LinkedIn we would target those prospects through Outreach. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Michael C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Michael C.") MC Michael C. Business Development Representative Mid-Market (51-1000 emp.) 4/6/2023 "Better than Salesloft" 4/5 What do you like best about OutReach? All of the different features and functions Review collected by and hosted on G2.com. What do you dislike about OutReach? Sometimes it is difficult to navigate, and the plugin tends to be slow Review collected by and hosted on G2.com. What problems is OutReach solving and how is that benefiting you? Outreach keeps all my prospects in one place and allows me to easily reach out Review collected by and hosted on G2.com. Show More 6/27/2023 Validated ReviewerIncentivizedSource: G2 invite ##### Pricing Pricing details for this product isn’t currently available. Visit the vendor’s website to learn more. 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