--- title: OutReach Reviews meta_title: 3300+ Reviews from the Outreach Community meta_description: Read what the Outreach community has to say about different features, use cases, and pricing models. aggregate_rating: rating_value: 4.2 review_count: 15 scale: '5' date_modified: '2026-08-09' parent_category: name: Sales Tools url: https://www.g2.com/categories/sales-tools --- # OutReach Reviews **Vendor:** Customer Dynamics **Category:** [Auto Dialer Software](https://www.g2.com/categories/auto-dialer) **Average Rating:** 4.2/5.0 **Total Reviews:** 15 ## About OutReach Designed specifically for NICE CXone customers who need more functionality and performance, OutReach from Customer Dynamics is a high-performance, robust, easy-to-use, web-based solution that scales dialing campaigns from thousands to millions of records effortlessly. ## OutReach Reviews ### 1. Great for Client/Customer Pipeline and Process Management **Rating:** 3.5/5.0 stars **Reviewed by:** Laura D. | Recruitment and Onboarding Operations Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** July 06, 2023 **What do you like best about OutReach?** This was a very good tool for our teams, collaborating on architectural projects across different offices nationally. It helped us keep track of pitches, contracts, and potential clients in the pipeline. **What do you dislike about OutReach?** No dislikes really. It was working well when I left the company. I don't believe they were looking for alternatives. **What problems is OutReach solving and how is that benefiting you?** It was able to allow us one central place to keep all of our customer pipeline information as well as track the process from contract signing to completion ### 2. Outreach has overall be very good. Calls are hit or miss at times. **Rating:** 3.5/5.0 stars **Reviewed by:** Brandon S. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 06, 2023 **What do you like best about OutReach?** Emailing is the gold mine of outreach! Very easy and very useful. I love templates and sequences. Getting to Salesforce is also a nice touch. **What do you dislike about OutReach?** Calls are 50/50 I have done an internet connection test and changed headsets, and the call quality is still hit or miss at best. Texting could also use a lot of help. **What problems is OutReach solving and how is that benefiting you?** Task and emails. Outreach is helping with productivity. ### 3. Decent tool for tracking your prospecting efforts **Rating:** 4.0/5.0 stars **Reviewed by:** Tom H. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 05, 2023 **What do you like best about OutReach?** It's an easy way for me to keep track of my prospecting efforts. I can see email opens and it helps me to make sure I'm not neglecting my clients **What do you dislike about OutReach?** The UI isn't as good as similar tools I've used but you get used to it **What problems is OutReach solving and how is that benefiting you?** It helps me keep a track of who I've contacted and who I need to contact. ### 4. OutReach **Rating:** 4.0/5.0 stars **Reviewed by:** jacque h. | V.A., Small-Business (50 or fewer emp.) **Reviewed Date:** July 06, 2023 **What do you like best about OutReach?** Many features are available that are generally used daily wrapped up into one "box" **What do you dislike about OutReach?** Seems overwhelming at first. Pricing is high contingent on your income/business income. **What problems is OutReach solving and how is that benefiting you?** Multiple uses in one software. If using a CRM, dialer, recording, AI etc. ### 5. Better than Salesloft **Rating:** 4.0/5.0 stars **Reviewed by:** Michael C. | Business Development Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** April 06, 2023 **What do you like best about OutReach?** All of the different features and functions **What do you dislike about OutReach?** Sometimes it is difficult to navigate, and the plugin tends to be slow **What problems is OutReach solving and how is that benefiting you?** Outreach keeps all my prospects in one place and allows me to easily reach out ### 6. Pretty good **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** April 04, 2023 **What do you like best about OutReach?** Helps you send information out to a large number of folks at once. **What do you dislike about OutReach?** Not very intuitive and difficult to figure things out on your own. **What problems is OutReach solving and how is that benefiting you?** Being able to communicate with a large number of folks in various ways. Email, call ### 7. Seamless Sequencing Experience **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** September 14, 2022 **What do you like best about OutReach?** Outreach is a centralized tool for me to sequence/cadence all my prospects, know what accounts I'm working, and keep track of all my activity/engagement in one place. **What do you dislike about OutReach?** Nothing. It's been a great experience. Happy that we have this tool at our reach **What problems is OutReach solving and how is that benefiting you?** It's solving the manual & redundant tasks of sending emails to multiple prospects in the same account - [View OutReach pricing details and edition comparison](https://www.g2.com/products/customer-dynamics-outreach/reviews?filters%5Bnps_score%5D%5B%5D=4§ion=pricing&secure%5Bexpires_at%5D=2026-08-14+01%3A42%3A50+-0500&secure%5Bsession_id%5D=bbae77ac-205d-431e-a945-bc2845d49a84&secure%5Btoken%5D=ddf228dfcc0fa186d371e720069a4f5b4bec481d6d3457f69025983ec3398a08&format=llm_user) ## OutReach Features **Dialing Options** - Preview Dialing - Progressive Dialing - Predictive Dialing **Agent Tools** - Whisper Coaching - Callback Scheduling - Call Recording - Real-Time Data - Live Chat - Call Scheduling **Automation** - Voice Activity Detection - Interactive Voice Response (IVR) - Call Scrubbing **Agentic AI - Auto Dialer** - Autonomous Task Execution - Cross-system Integration - Third-Party Integrations - Computer Telephony Integration **AI Capabilities - Auto Dialer** - Call Prioritization and List Optimization - Compliance Monitoring - Speech Analytics and Sentiment Analysis - Call Monitoring - Real-Time Monitoring - Reporting/Analytics - Text to Speech **Additional Functionality** - AI Copilot - Activity Tracking - Call Routing - Call Scripting - Contact Management - Power Dialer - Preview Dialer - Auto-Dialer - Call Tracking - Real-Time Reporting - Customer Database - Lead Management - Predictive Dialer - Call Center Management - Integrations Management - Activity Dashboard - Automatic Call Distribution - Campaign Management - Generative AI - Interaction Tracking - Caller ID - Call Transfer - Call Disposition - Voice Mail - Chat/Messaging - Automatic Outbound Dialer - Call Reporting - API - Contact Database - Lead Capture - CRM - Call List Management - Progressive Dialer - Campaign Specific Caller ID - List Management - Customizable Fields - AI/Machine Learning - Reporting & Statistics - Multi-Channel Communication - Alerts/Notifications - Multi-Campaign - Workflow Management - Call Logging - Lead Distribution - Queue Management - Inbound Call Center - For Sales Teams/Organizations - Data Security - Outbound Call Center - Performance Management - Compliance Management - Mobile Access - Email Management ## Top OutReach Alternatives - [Apollo.io](https://www.g2.com/products/apollo-io/reviews) - 4.7/5.0 (9,392 reviews) - [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) - 4.4/5.0 (1,813 reviews) - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - 4.4/5.0 (2,488 reviews)