---
title: Customer Case - Jira Support & Feedback Reviews
meta_title: 'Customer Case - Jira Support & Feedback Reviews 2026: Details, Pricing,
  & Features | G2'
meta_description: Filter reviews by the users' company size, role or industry to find
  out how Customer Case - Jira Support & Feedback works for a business like yours.
aggregate_rating:
  rating_value: 4.5
  review_count: 5
  scale: '5'
date_modified: '2026-07-12'
parent_category:
  name: Customer Service
  url: https://www.g2.com/categories/customer-service
---


# Customer Case - Jira Support & Feedback Reviews
**Vendor:** StiltSoft  
**Category:** [Help Desk Software](https://www.g2.com/categories/help-desk)  
**Average Rating:** 4.5/5.0  
**Total Reviews:** 5
## About Customer Case - Jira Support & Feedback
Customer Case for Jira is a helpdesk and ideation platform for Jira projects. With the help of the app, you can create: Public forums for capturing customers' ideas and feedback Private-public forums for communication with B2B clients or within a department(s) Private-public forum as a single source for collecting omnichannel customer feedback Helpdesk Our benefits: One app - two platforms (helpdesk and ideation tool) No need to license forum visitors in your Jira account Automatic integration with Jira Public and private forums for collecting customer feedback Voting system for prioritizing ideas Integration with different types of projects: Jira Service Management, Jira Work Management, Jira Software




## Customer Case - Jira Support & Feedback Reviews
  ### 1. Jira Support Portal

**Rating:** 4.0/5.0 stars

**Reviewed by:** Fatema B. | Mulesoft Developer, Mid-Market (51-1000 emp.)

**Reviewed Date:** January 29, 2024

**What do you like best about Customer Case - Jira Support & Feedback?**

It's user-friendly and  serves the purpose.

**What do you dislike about Customer Case - Jira Support & Feedback?**

There is no live chat that could be great help though!

**What problems is Customer Case - Jira Support & Feedback solving and how is that benefiting you?**

Jira is the portal we are using fro project managment and assigning user stories and tasks. But as a poroject manager I ahve used it for Support and Feedback as well.

  ### 2. Recommend Jira Support & Feedback

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.)

**Reviewed Date:** January 25, 2024

**What do you like best about Customer Case - Jira Support & Feedback?**

I use Jira tasks on a daily basis to track updates to ticket requests and bug fixes.  It also allows others to provide an update on task and submit feedback and recommendation for improvements.

**What do you dislike about Customer Case - Jira Support & Feedback?**

Jira Support has allowed better feedback that has led to improved processes and presently I have no complaints.

**What problems is Customer Case - Jira Support & Feedback solving and how is that benefiting you?**

It allows me to troubleshoot bugs and review various pain points to find solutions to offer a more robust user experience.



- [View Customer Case - Jira Support & Feedback pricing details and edition comparison](https://www.g2.com/products/customer-case-jira-support-feedback/reviews?filters%5Bnps_score%5D%5B%5D=4&section=pricing&secure%5Bexpires_at%5D=2026-08-13+18%3A58%3A22+-0500&secure%5Bsession_id%5D=e1d7eec2-c5fa-42ce-8271-7848e593f985&secure%5Btoken%5D=341fcaabf8d7657d0cbc5f49efc6dc865c231cdc704cab008e593662885365d2&format=llm_user)

## Customer Case - Jira Support & Feedback Features
**Ticket and Case Management**
- Ticket creation user experience
- Ticket response user experience
- Workflow
- Response Automation
- SLA Management
- Attachments/Screencasts
- Ticket Collaboration
- Customer and Contacts Database
- Workflow Management
- Knowledge Base Management
- Ticket Management
- Call Center Management
- Queue Management
- Inbox Management
- Support Ticket Management
- Email Management

**Generative AI**
- AI Text Generation
- AI Text Summarization
- Generative AI

**Agentic AI - Help Desk**
- Autonomous Task Execution
- Natural Language Interaction
- Proactive Assistance

**Communication Channels**
- Customer Portal
- Email to Case
- Chat/Live Support
- Social Integration
- Voice
- Video Chat

**Platform**
- Mobile User Support
- Customization 
- User, Role, and Access Management
- Third-Party Integrations
- Reporting
- Activity Dashboard
- Mobile Access

**Additional Functionality**
- Automated Routing
- Chatbot
- Reporting & Statistics
- Autoresponders
- AI Copilot
- Real-Time Monitoring
- CRM
- Gamification
- Conversation Intelligence
- Customizable Fields
- Surveys & Feedback
- Key Performance Indicators
- Collaboration Tools
- Multi-Channel Communication
- Voice Recognition
- Live Chat
- Task Automation
- IVR
- Language Detection
- Multiple Data Sources
- Predictive Analytics
- API
- Alerts/Escalation
- Data Security
- Interaction Tracking
- Prioritization
- Secure Data Storage
- Macros/Templated Responses
- Performance Metrics
- Single Sign On
- Mobile App
- Reporting/Analytics
- Access Controls/Permissions
- Email Templates
- Real-Time Notifications
- Automated Responses
- Data Import/Export
- Personalization
- Workflow Automation

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