--- title: Cue Reviews meta_title: 'Cue Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how Cue works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 3 scale: '5' date_modified: '2026-07-17' parent_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # Cue Reviews **Vendor:** Cue **Category:** [Digital Adoption Platforms](https://www.g2.com/categories/digital-adoption-platform) **Average Rating:** 4.7/5.0 **Total Reviews:** 3 ## About Cue Nine out of ten contact centers struggle with recruitment, training, and retention issues which tie into the complexity of an agent’s job. In fact, annual attrition still hovers around 42% on average. The average call center turnover cost per agent is $20,800. When agents quit during training because of the complexity of their environment not only has time been wasted but so has money. Learning nuanced interfaces, remembering complicated processes, redundant typing and data entry, difficulty navigating different systems, and not having quick access to needed information causes significant and expensive inefficiencies in call centers all over the globe. Cue provides a persistent engagement window that guides contact center sales and service agents through an optimal customer journey. Cue provides contact center managers the tools to quickly implement customer-facing processes and policies (e.g., legal compliance) designed to enhance both the customer and agent experience through: - Flexible process automation (scripting, data capture and retrieval, system navigation, and more) - Direct access to knowledge management / live documentation - Guidance to enable the customer experience and legal compliance - Optimized, accurate data collection and retrieval - Enables agent automations and AI integrations Cue is setup and managed at the department level eliminating IT resourcing requirements. ## Cue Pros & Cons **What users like:** - Users value the **communication efficiency** of Cue, streamlining customer interactions through centralized WhatsApp messaging. (1 reviews) - Users value the **seamless WhatsApp integration** in Cue, enhancing communication and organization with customers in one platform. (1 reviews) **What users dislike:** - Users report **inaccuracies** with Cue’s readings, leading to confusion and disappointment in its reliability. (1 reviews) ## Cue Reviews ### 1. WhatsApp for business made easy. **Rating:** 4.0/5.0 stars **Reviewed by:** Dan P. | Sales and Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 23, 2024 **What do you like best about Cue?** Allows us to communicate with our customers online via WhatsApp, and also allows us to broadcast WhatsApp Messages to our database. and keeps it all in one place. **What do you dislike about Cue?** you have to eneter the data for broadcast in a specific format add 44 to each number which is a paine. **What problems is Cue solving and how is that benefiting you?** Allowing us to send whatsapp message to our customer base. ## Cue Discussions - [What is Cue used for?](https://www.g2.com/discussions/what-is-cue-used-for) - 1 upvote - [View Cue pricing details and edition comparison](https://www.g2.com/products/cue-2021-03-31/reviews?filters%5Bnps_score%5D%5B%5D=4§ion=pricing&secure%5Bexpires_at%5D=2026-08-14+15%3A01%3A35+-0500&secure%5Bsession_id%5D=205df9a6-e309-4b03-a616-57e387af5ab6&secure%5Btoken%5D=9df24e3eb4a65d05b550def8a1547f86642808f0a51067ff44db775b9410a26a&format=llm_user) ## Cue Features **Additional Functionality** - Third-Party Integrations - To-Do List - @mentions - Single Sign On - File Management - Activity Dashboard - Drag & Drop - Alerts/Notifications - Prioritization - Access Controls/Permissions - Screen Sharing - Content Management - Brainstorming - AI Copilot - File Transfer - Calendar Management - Status Tracking - Real-Time Notifications - Version Control - Task Management - Activity Tracking - Real Time Editing - Communication Management - Chat/Messaging - Tagging - Generative AI - Assignment Management - Task Scheduling - Project Management - Collaboration Tools - Workflow Management - Secure Data Storage - File Sharing - Document Storage - Task Progress Tracking - Discussions/Forums - Commenting/Notes - Reporting & Statistics - Contact Management - Video Conferencing - Progress Tracking - Mobile Access - API - Document Management - Customizable Branding **User Analysis** - Survey Implementation - Data Analysis - Real-Time Data - Real-Time Notifications **User Support** - User Segmentation - Multi-Language Support - Behavior-responsive Messaging **Walkthrough Type** - Audio-visual Walkthroughs - Text Bubble Walkthroughs **Platform Basics - Digital Adoption Platform** - Integration - Communications **Analytics - Digital Adoption Platform** - Analytics - Reporting/Analytics - Visual Analytics - Real-Time Analytics **Functions - Digital Adoption Platform** - Customer self-service - In-app guidance - Contextual Guidance **Agentic AI - Digital Adoption Platform** - Adaptive Learning - Asynchronous Learning - Blended Learning - Self-paced Learning **Additional Functionality** - Customer Experience Management - Generative AI - Workflow Management - AI Copilot - Task Management - Progress Tracking - Alerts/Notifications - In-App Training - Behavior Tracking - Gamification - Knowledge Base Management - Audience Targeting - Customizable Fields - Reporting & Statistics - Customizable Reports - Performance Metrics - Launch Management - Content Library - API - User Onboarding - Customizable Branding - Event Triggered Actions - Engagement Tracking - Self Service Portal - Data Quality Control - Data Import/Export - Employee Onboarding - Self Service Tools - Survey/Poll Management - Learning Management - Content Management - Customizable Templates - Interactive Content - Activity Tracking - Activity Dashboard - Monitoring - Training Management - Communication Management - Surveys & Feedback - Content Creation ## Top Cue Alternatives - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,734 reviews) - [Tidio](https://www.g2.com/products/tidio/reviews) - 4.6/5.0 (1,893 reviews) - [Pendo](https://www.g2.com/products/pendo-io-pendo/reviews) - 4.4/5.0 (1,785 reviews)