We have been on CTM for years. It makes it easy to have agency accounts setup. Review collected by and hosted on G2.com.

When there are alot of numbers keeping track can be difficult. An easy way to alert when numbers arent being used would be nice. Review collected by and hosted on G2.com.

I like being able to listen to the calls and coach my team to give them feedback. Great for training new staff as well. Lots of great reports to really dive into your business calls. Help center has improved significantly. Review collected by and hosted on G2.com.

It can be difficult to navigate, exspecially for a new user (reports, how to change or update something), but the help center has been a great resource. Review collected by and hosted on G2.com.

The attribution functionality is good, particularly the dynamic ability. Review collected by and hosted on G2.com.

It took several months longer than promised to launch. This was after paying thousands for their onboarding services.

Once launched, we've had nothing but functionality issues. We have a slew of support tickets with them that they've been unable to resolve. Some of it is serious functionality.

Their billing has been dishonest. We're at 20-30% higher than anticipated because they did not disclose the different charges we'd incur. Review collected by and hosted on G2.com.

1. Their customer service and knowledge is TOP NOTCH. Everyone from leadership, and product experts, to their actual developers knows the product in and out and is always willing to hop on a call or share a personalized guide on how to achieve something if it hasn't been created yet via email.

2. Their features and capabilities. No one else in the market (we did A LOT of research and come from years of experience using other platforms) can do what they do.

3. Their vision. The team's industry expertise is reflected in the architecture (functionality/capability) and their road map is going to keep them as a leader for years to come I believe.

4. The pricing. It's fair and they don't penny pinch on things like tracking form fills for example. Review collected by and hosted on G2.com.

They have spent so much time focusing on how to build the best-in-class product from a functionality standpoint that they are lacking visualization (not a big deal for us because we have our own visualization tools) but for the common user, they have a lot of room to grow. The exciting thing about that though is that due to their roadmap and product vision. They are positioned perfectly to really shine in this area in ways others won't be able to. Review collected by and hosted on G2.com.

I like that it shows where the user is calling, by city. Review collected by and hosted on G2.com.

Still get alot of spam calls, i wish CTM could remove these junk calls Review collected by and hosted on G2.com.

CTM is easy to use and to train Supervisors and Agents navigate. Implementing / setting features is fairly straightforward. Good resources available when you need to update or change queues. Review collected by and hosted on G2.com.

Occasional outages can be disruptive to business. Fortunately, these are infrequent, and CTM has a live report to watch for updates on when things will be back online. Review collected by and hosted on G2.com.

I was looking for advanced call tracking software for a lead generation website I manage. CTM offered everything I need plus more. They included very helpful onboarding with domestic english speaking support reps. Their customer support is outstanding. Also Tony Glass was exceptional with fielding sales and general support questions. Review collected by and hosted on G2.com.

Just helpful feedback. The login platform needs some getting used to. Also the functionality isn't exactly user friendly for beginners. From a development perspective I can understand it's difficult to both to have a simple intuitive platform given the scalability of their service. However the platform usability could be a bit better.

Also the CTM mobile app lacks some of the functionality that is available on the dashboard (e.g. sending a SMS as a follow up to an incoming call). Overall it's decent but there are a few quirks that need to be ironed out.

Still an awesome service though. Blows out competitors like Nextiva out of the water. Customer service is a huge feather in CTM's cap. Review collected by and hosted on G2.com.

As an SEO strategist who relies heavily on accurate data to optimise various marketing channels, CallTrackingMetrics has proven invaluable in my day-to-day operations. The ability to track and manage inbound phone calls from all our advertising sources, such as Google Business Place, clients' websites, direct traffic, and others, provides crucial insights to make informed decisions and improve our overall strategy.

One standout feature is the user-friendly dashboard that presents real-time data in an organised and easily digestible format. This has significantly streamlined my workflow, allowing me to identify trends, monitor performance, and allocate resources more effectively. Additionally, the platform's seamless integration with our existing CRM and marketing automation systems has dramatically simplified data analysis and reporting.

Another aspect that deserves praise is the exceptional level of support the CallTrackingMetrics team provides. They have consistently shown a willingness to help and offer guidance whenever necessary, ensuring that we are always equipped to make the most of their platform. Review collected by and hosted on G2.com.

While CallTrackingMetrics has largely benefited my work, there is always room for improvement. In particular, I find the initial setup process somewhat time-consuming and complex, especially for those with limited technical knowledge. This may cause initial hesitation for new users or businesses with smaller teams.

Despite this minor drawback, CallTrackingMetrics remains an essential tool since I'm constantly optimising my marketing efforts and better understanding my client's audience. Review collected by and hosted on G2.com.

Excellent interface, calls are easy to rate, and you can switch between client accounts quickly and efficiently. Many sections (ex. Name, Phone Number, Email Address, etc.) can be filled out when listening to a call. Review collected by and hosted on G2.com.

Email addresses and call tags auto-populate, even if there is a spelling error.

Occasionally, the system glitches or slows significantly when switching between calls or skipping through audio waves.

In the "Score" section, it limits only one item. This prevents a user from tagging while they listen to a call, or editing the tags if there is an error. The user has to erase all of the tags and start over to make any edits or add another tag. Review collected by and hosted on G2.com.

mostly a simple process that works to add phone tracking.

LOTS of features and extra features to do cool things.

Pretty flexible and customizable, without a doubt, you can do a lot.

The GADC is a big plus. Review collected by and hosted on G2.com.

The help documentation. They need to be rewritten; however, the existing docs were poorly written. Good documentation has pros/cons and offers reasons, etc. Bad documentation only regurgitates the obvious. I know they are working on this, but it's been long overdue.

I do a lot of Google Ads and paid traffic is very important with "details" that are extremely important to have it working correctly, as in CTM and Ads working very well together. Well, CTM should know how these details work and what exactly should be happening. You shouldn't need to pay for extra support to figure out how CTM should be configured so the GADC works well with google ads. Review collected by and hosted on G2.com.