I like the UI of CallTrackingMetrics, as it's easy to use for both us and our clients. The support team is great, open to hearing about our needs and even developing solutions based on them. We've been working with CallTrackingMetrics for the past 13 years. Plus, their API is easy to use, flexible, and has many endpoints that allow us to develop multiple solutions for our clients. We use CallTrackingMetrics to measure campaigns for our clients, which includes phone calls, forms, chats, and CRM integrations. We recommend it to our clients on a daily basis. Review collected by and hosted on G2.com.

Nothing Review collected by and hosted on G2.com.

CallTrackingMetrics has been a game-changer for our operations. What I like best is the comprehensive call tracking and attribution capabilities—being able to see which marketing channels are driving calls has helped us allocate our budget far more efficiently. The ability to assign tracking numbers to different campaigns and automatically associate them with lead sources has improved our visibility into customer journeys.

The automation tools are also incredibly helpful. We’ve built out custom workflows that route calls based on conditions like location or caller history, which has reduced our manual workload and improved the caller experience. Additionally, the integration with Salesforce is seamless, letting our team see call activity directly on contact and lead records without switching systems. Review collected by and hosted on G2.com.

While CallTrackingMetrics offers powerful features, there are a few areas that could be improved. The user interface can feel a bit overwhelming, especially for new users. Some settings and configuration options are buried deep within menus, which makes initial setup and ongoing management more time-consuming than necessary. Review collected by and hosted on G2.com.

CTM is easy to integrate with and is supported by a world class support team. Their technical support staff never fails to deliver and the API office hours are extremely valuable. I highly recommend CTM to any organization who may be considering it. Review collected by and hosted on G2.com.

I love CTM and have no complaints at all Review collected by and hosted on G2.com.

It helps me track and record client calls and seperate leads based on the source. Direct, Organic, Google Ads etc. Review collected by and hosted on G2.com.

Not a whole lot. If it ever goes down its really hard to track my leads. I rely on it heavily Review collected by and hosted on G2.com.

I truly appreciate CallTrackingMetrics for its comprehensive feature set, which effectively centralizes all our metrics in one convenient place. This consolidation is invaluable for tracking calls and analytics, significantly enhancing our workflow and decision-making processes. The support received from Sheri Frederick stands out as a positive experience, highlighting the company's commitment to customer satisfaction. Additionally, the setup process was smooth and straightforward, which speaks volumes about the user-friendly nature of the product. My overall experience with CallTrackingMetrics has been stellar, prompting me to confidently rate my likelihood of recommending it to others as a 10 out of 10. Review collected by and hosted on G2.com.

nothing Review collected by and hosted on G2.com.

I enjoy being able to pull necessary data on call times, dial quantity, etc., and easily listen to phone calls from reps. I also appreciate the softphone integration with our CRM, which keeps reps from having to use two different webpages at once. Review collected by and hosted on G2.com.

Chat support is super helpful for quick issues, but I have found bigger issues to be hard to navigate and gain quick solutions for. We end up in circles between our CRM, and CTM--which adds time to our solutions. I have also had to utilize chat support after accessing CTMs own knowledge base, and found some steps missing in their own base that the chat rep was able to identify and help me with. Review collected by and hosted on G2.com.

I love the ability to efficiently manage resource time across all our locations, providing routes as needed. This feature ensures that we can allocate resources optimally at every site. Additionally, I am thrilled with the capability to track the sources from which we receive business. This is crucial because it enhances our understanding of advertisement performance and other business acquisition methods. These features collectively empower us to make more informed decisions about resource allocation and marketing strategies, ultimately contributing to our business growth. Review collected by and hosted on G2.com.

The phone app could be improved Review collected by and hosted on G2.com.

Ai capabilities through AskAI and extensive integration options. Review collected by and hosted on G2.com.

Nothing, everything is great. Great product with vast integrations and features. Customer support is responsive as well. Review collected by and hosted on G2.com.

We can now use it to coach employees and monitor call quality Review collected by and hosted on G2.com.

I would say the notification emails look outdated and clients often ask what they are, a facelift would be welcome Review collected by and hosted on G2.com.

AI features area really helpful and there are many integrations Review collected by and hosted on G2.com.

not really i love it - ctm is an amazing platform Review collected by and hosted on G2.com.