The most amazing feature of CallTrackingMetrics is the fact that we are able to track all phone calls that come through the website. This enables us and our clients to be able to see their ROI, whether that be from Google Ads, other PPC avenues or their social / organic efforts.

What is more complete about CTM, is the fact that you are able to pull form completions in the CTM account too getting the full picture of your online performance. Must have tool for any lead gen business. Review collected by and hosted on G2.com.

There is not much I dislike about CallTrackingMetrics. I would say the main teething problem that we have with CallTrackingMetrics is the invoicing at the start of each month - often for our UK based clients we get invoices that don't show anything. Review collected by and hosted on G2.com.

Excels in accurately tracking and recording all incoming calls, providing us with valuable insights into our campaigns' performance. It helps us understand which marketing channels are driving the most calls and allows us to optimize our strategies accordingly. Review collected by and hosted on G2.com.

Occasional Lag and Reporting Interruptions: While the tool generally performs well, there have been instances where it lags or stops reporting for brief periods. Although these interruptions are infrequent, they can be frustrating when we rely on real-time data analysis. It would be beneficial if the tool could address these performance issues to ensure a consistently smooth user experience. Review collected by and hosted on G2.com.

I like how you can integrate tools, create custom attribution, and tagging rulesets. There are so many features that CTM offers. It makes reporting to my clients a lot more straightforward. The customer service I have received with CTM has stood out amongst the competition in the market.

Additionally, they have a beneficial library of support articles and walkthroughs. Review collected by and hosted on G2.com.

Some of my team works outside of the U.S., and we've run into a lot of issues with them not being able to login, even with 2FA. We've sent out support requests but haven't been able to find a solution yet. Review collected by and hosted on G2.com.

I've been using CallTracking Metrics (CTM) for a while now and like how I can have multiple numbers for each account depending on how many locations my clients have and what needs we have to support for their digital marketing. I also like being able to integrate and sync analytics, adwords, etc. to CTM making reporting easier. Review collected by and hosted on G2.com.

I still learn things in CTM, so I guess not knowing everything and how it works would be my only dislike. That's more on me learning stuff I may not know is even available to me. Review collected by and hosted on G2.com.

It has an Intuitive UI compared to other Telephony services I have used.

Lead by Todd (Awsome CEO/CTO). Also, I like the availability of open APIs, ready to consume. Review collected by and hosted on G2.com.

Sometimes required numbers other than the US and European countries are not readily available, more often for Southeast Asian countries and Australia. CTM is not globally available yet. Review collected by and hosted on G2.com.

The call tracking metrics platform is far better than other similar platforms because it allows each step of the call analytics process to be broken down and tailored to your needs. For example, we previously used a competitor but found that the marketing attribution data it produced was not particularly reliable - with CTM the platform provides feedback on the reliability of the data and if it is low, you can take action, such as provisioning new tracking numbers. CTM is complex because it does so much, but the support documentation is excellent. I also love webhooks which we use to deliver data to make.com and zapier. Review collected by and hosted on G2.com.

The only downside that we have found so far is that it isn't possible to port in UK numbers because they are based in the US. Otherwise, there are no downsides. Review collected by and hosted on G2.com.

It is really helpful that we can create phone numbers, sonour calling departments can continue doing their jobs, the ability to assign phone numbers to a team member, set voicemails, give different access level to different users, the search filter to look for date, user, etc. Having normal mode and desk mode, so it can be easy to use either way, provides good information about the phone number that is calling us, name (if any) location, phone number. Either for calls or texts, is really great. Review collected by and hosted on G2.com.

Glitches, you can select different phone number to do outcome calls, but something CTM just doesn't let you change or it calls from a different number, you have to refresh constantly the site to not have issues, and even refreshing there are still some issues, like when you finish and hung up, the call is still going and doesn't stop until you close the tab and open it again. Review collected by and hosted on G2.com.

I love that you can see who is handling calls at the moment, how many minutes they have and also data from the customers being held during that call.

It is great to have the option to leave notes for each interaction. Review collected by and hosted on G2.com.

I noticed that some or all the calls, maybe a problem in the settings make the calls to be recorded in Mono channel.

I wouldn't say I like that to set yourself available, you need to press a button that changes the interface. Review collected by and hosted on G2.com.

Call tracking metrics is an awesome platform with integrations for almost any platform, and custom API for any other integration you might need. The web tracking is some of the best I've seen. I'm able to integrate CTM into my clients CRM with ease. Support is always a quick chat away and they always seen to find the answer I need. Review collected by and hosted on G2.com.

CTM is not the most UX friendly or beautiful looking platform. Some of the functionality can be hard to find / take a while to learn. Review collected by and hosted on G2.com.

The SImplicity of CallTrackingMetrics system and superb support care is what I love the best when it comes to CallTrackingMetrics. The system is very easy to use, most of the time self-explanatory and whenever you need additional help the very supportive support staff is always there for you. In my work life, I deal with them almost daily and I can fearlessly say the best customer care ever! Review collected by and hosted on G2.com.

Nothing at all to mention specifically as dislikes. So far so good! Review collected by and hosted on G2.com.