I've leveraged CT Connect for about a year. I was a slow adopter but have been seen the benefits of it first hand. It helps to quickly and effectively provide insight on a reps performance, identify trends, immediately provide feedback, and more. It gives employees specific feedback on how to improve that they can always refer back to and see how they have improved over time. I have seen better results for the folks on my team that have been leveraging it vs those that have not.

The team is super responsive and always looking for feedback on how to improve -- and then actually does it. Review collected by and hosted on G2.com.

It can sometimes feel like a chore to do but that not because of the tool. It is an extra step but really helps you to provide more pointed coaching. Review collected by and hosted on G2.com.

User-friendly, based on sales behaviors, clear expectations setting with sellers and managers, drive consistency of execution Review collected by and hosted on G2.com.

Limitations in exporting data at the back end, reliance on excel to support the tool vs using CT Connect to play with behaviors and new maps. Review collected by and hosted on G2.com.

CT Connect has been a great tool to assess individual and team performance to accelerate ramp time and provide growth for our sellers. Love the ease of use and ability to give feedback from an app in real-time. We are focused on raising performance across the board and this is the perfect customizable tool. Review collected by and hosted on G2.com.

There is an opportunity with CT Connect to be able to record live calls or demos to give my sellers feedback. I love the ability to listen to calls and give real-time feedback but it's highly effective for sellers to sit down with their coaches and listen to calls and view demos and this is the one piece I would love to see. Review collected by and hosted on G2.com.

We have implemented CT Connect as part of our Field Management Process deeply rooted in the Value Selling methodology and it has enabled growth at scale for our organization. The team has embraced the ease of use and the applicability across all types of sales calls. Review collected by and hosted on G2.com.

There is an opportunity for CT Connect to further scale with our organization via other means (other than desktop and mobile app) to deliver feedback and embrace the coaching approach. Review collected by and hosted on G2.com.

CT is an incredibly easy to use, fully customizable and flexible tool to help you drive the coaching of your teams. With the ability to gather your thoughts and focus during each meeting you are involved in, you now have the ability to control what feedback message is delivered to help your teams improve. That's the primary goal here: improvement.

Each assessment allows you to focus specifically on that team member and objectively review and coach them. The ability to have a back and forth conversation mixed with a tie-in to your preferred CRM system allows for alignment to specific cases to understand anything that may have been subjective. Review collected by and hosted on G2.com.

Our original setup was very broad leaving this open to a lot interpretation. Each manager was focused on promoting each team member and gravitated towards middle ground. As a result, we saw a lot of lower performers being elevated and high performers falling into a lower level. This pushed us to a generic feedback cycle rather than a custom feedback cycle to each team member.

This was a challenge that turned into a benefit as we refined and refocused our measuring guidelines to stay tuned to our needs. Review collected by and hosted on G2.com.

From the very first interaction with the team at CT Connect, I was impressed at how thoughtful the process was for being able to share constructive and consistent feedback to my team of folks. I liked that the solution was flexible with my specific process and product. I didn't have to use a blanketed set of criteria when providing feedback. Review collected by and hosted on G2.com.

Nothing I disliked but a few improvements wouldn't hurt. The solution could use an updated marker if you leave the feedback incomplete and need to revisit. Just a few things like that would make it perfect. Review collected by and hosted on G2.com.

The software is nice and works on web or mobile; the UI is very easy to use. But the most important thing is the insight into sales best practices that is behind the product. The prebuilt templates and rubrics, which are based on Commercial Tribe's experience with sales coaching, make up a large part of the value of the tool. Review collected by and hosted on G2.com.

There are no significant downsides to CT Connect that I have noted. Just finding time to use it enough with your team can sometimes be difficult, but this is not a product problem in any way. Review collected by and hosted on G2.com.

What I like the most is not what I expected to like the most. When entering into our relationship with CT Connect, I was looking for insights into how often and with whom my managers were spending their time and what type of coaching they were providing. While CT Connect does just that and more, it has provide our sales leaders, account executives and sales engineers with a roadmap to success whether it's preparing for a meeting, writing a follow-up email, presenting a proposal or conducting a white space review. CT Connect is fast becoming our "go-to" place for "how to get an A" in the various aspects of the job. And, they receive immediate actionable insights from their leaders at the same time. Review collected by and hosted on G2.com.

I wish the iphone app would remember who I am either by password or facial recognition. Review collected by and hosted on G2.com.

The rubric is customized to meet our businesses needs from forecast calls to early milestone deals. The documented feedback allows for better coaching sessions and allows for more transparent communication with my team. Review collected by and hosted on G2.com.

Documenting feedback is a cultural shift in my organization. I'm more aware of the words I use and when I send the feedback on CT. It's not a "dislike" but a change in how we are coaching as an organization. Review collected by and hosted on G2.com.