--- title: CSAT.AI Reviews meta_title: 'CSAT.AI Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how CSAT.AI works for a business like yours. aggregate_rating: rating_value: 4.9 review_count: 4 scale: '5' date_modified: '2025-12-16' parent_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # CSAT.AI Reviews **Vendor:** Navedas **Category:** [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance) **Average Rating:** 4.9/5.0 **Total Reviews:** 4 ## About CSAT.AI CSAT.AI provides a ‘fix it before you end it’ real-time solution to prevent bad customer service. This patent pending plugin was developed to train agents while providing 100% Quality Assurance monitoring. The Agent is able to see an estimation of their CSAT score in real-time. This enables agents to proactively correct course prior to concluding an engagement. Agents are able to self coach and benefit from in-the-moment customer sentiment analysis. No longer will overwhelmed managers have to read hundreds of scripts to find the single one that needs improving. ## CSAT.AI Reviews ### 1. Helpful tool to collect customer feedback **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 31, 2024 **What do you like best about CSAT.AI?** The simplistic UI yet powerful features of the platform are a big plus **What do you dislike about CSAT.AI?** Currently I have nothing to dislike about the platform. I am yet to find out something. **What problems is CSAT.AI solving and how is that benefiting you?** It helps in collecting the feedback from the customers and analyse their sentiments which in turn provides the insights to help improving the customer satisfaction. ### 2. The best tool to improve the cast survey responses **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Biotechnology | Small-Business (50 or fewer emp.) **Reviewed Date:** June 13, 2024 **What do you like best about CSAT.AI?** It's helping in removing the survey bias and outreach to all the customers. **What do you dislike about CSAT.AI?** Currently I have Nothing to highlight about this **What problems is CSAT.AI solving and how is that benefiting you?** It's helping in capturing the right customer sentiment and also helping in identifying any areas of concern. ### 3. Questions and answers reply without interference. **Rating:** 4.5/5.0 stars **Reviewed by:** PRAVIN S. | Data Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** November 21, 2023 **What do you like best about CSAT.AI?** It will reply fast for the customer questions without much of company's interference **What do you dislike about CSAT.AI?** The price I pay for their services are expensive **What problems is CSAT.AI solving and how is that benefiting you?** It helps me to track the customer review and helps me to resolve their queries faster than before ### 4. Wonderful tool to give live on the go feedback to the agent responses **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** October 25, 2023 **What do you like best about CSAT.AI?** The ability to review the agents' responses while they are responding to the customer queries! **What do you dislike about CSAT.AI?** Nothinf to be disliked for now. It looks wonderful. **What problems is CSAT.AI solving and how is that benefiting you?** It helps to identify the gaps and areas where the contact center teams need improvements. - [View CSAT.AI pricing details and edition comparison](https://www.g2.com/products/csat-ai/reviews?page=1§ion=pricing&secure%5Bexpires_at%5D=2026-08-08+07%3A14%3A07+-0500&secure%5Bsession_id%5D=011dff24-6495-41cb-b7af-88d1e67024ee&secure%5Btoken%5D=e69d72e39724d1ac66f7275ff27353d56a597fa60e4eabf7d3e10a5a183ce78f&format=llm_user) ## CSAT.AI Features **Additional Functionality** - Call Reporting - Automatic Call Distribution - Call Whispering - Callback Scheduling - CRM - Call Tagging - Dashboard - Call Recording - Alerts/Escalation - AI Copilot - Call Transcription - Queue Management - Manual Dialer - Call Tracking - Auto-Dialer - Call Monitoring - Activity Tracking - Multi-Channel Communication - Contact Management - Sentiment Analysis - Progressive Dialer - Voice Recognition - Reporting/Analytics - Monitoring - IVR - Call Logging - Chatbot - Third-Party Integrations - Outbound Call Center - Interaction Tracking - Voice Mail - Call Routing - Automated Responses - API - Call Transfer - AI Summarization - Call Center Management - Inbound Call Center - Surveys & Feedback - Chat/Messaging - Predictive Dialer - Blended Call Center - Caller ID - Generative AI - Performance Management - Computer Telephony Integration - Call Scripting **Quality Assurance** - Evaluation - Calibration - Reports **Engagement** - Feedback - Dashboards - Training - Activity Dashboard **Performance** - Third-Party Integrations - Compliance **Generative AI** - AI Text Generation - AI Text Summarization - Call Routing - Generative AI **Additional Functionality** - Customer Journey Mapping - Employee Coaching Tools - Queue Management - Sentiment Analysis - Call Monitoring - Quality Management - Customer Surveys - Agent Interface - Knowledge Base Management - Collaboration Tools - Leaderboards - Employee Reward Programs - Workforce Management - Reporting/Analytics - Customer Experience Management - Predictive Dialer - Video Conferencing - Multi-Channel Communication - KPI Monitoring - AI Copilot - Feedback Management - IVR - Contact Management - Multiple Scoring Models - Real-Time Updates - Interaction Tracking - Call Recording - AI/Machine Learning - Screen Recording - Workflow Automation ## Top CSAT.AI Alternatives - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - 4.4/5.0 (6,970 reviews) - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - 4.4/5.0 (2,477 reviews) - [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) - 4.3/5.0 (2,362 reviews)