---
title: CS for SharePoint Reviews
meta_title: 'CS for SharePoint Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter reviews by the users' company size, role or industry to find
  out how CS for SharePoint works for a business like yours.
aggregate_rating:
  rating_value: 4.2
  review_count: 6
  scale: '5'
date_modified: '2026-07-12'
parent_category:
  name: Customer Service
  url: https://www.g2.com/categories/customer-service
---


# CS for SharePoint Reviews
**Vendor:** Crow Canyon Software  
**Category:** [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management)  
**Average Rating:** 4.2/5.0  
**Total Reviews:** 6
## About CS for SharePoint
Customer Support for SharePoint is an application that effectively captures, tracks, and manages customer service requests. Agents can assign, manage, route, and resolve customer support cases across all media including phone, email, mobile devices, and Web.




## CS for SharePoint Reviews
  ### 1. Not the most popular for a reason

**Rating:** 3.0/5.0 stars

**Reviewed by:** Hunter O. | Supervisor, Mid-Market (51-1000 emp.)

**Reviewed Date:** January 04, 2022

**What do you like best about CS for SharePoint?**

It's nice how CS for Sharepoint helps you to manage your basic customer service requests in one place where you can easily create, manage, and track all of them together. It is nice it how integrates with other software as well so if you use it then it is really nice.

**What do you dislike about CS for SharePoint?**

You can't really do much more than just create these different tickets or requests for customers, which is kind of annoying when we have to go back and forth between the different programs we use with our database of customers and these requests you make. It isn't thought out the best with the kind of customer service work that we use unfortunately, but thats not to say that it is all bad.

**Recommendations to others considering CS for SharePoint:**

If you have no clue where to start out for managing your CS-related work, this can be a good start.

**What problems is CS for SharePoint solving and how is that benefiting you?**

The problem it was helping us solve was finding a way to create these sort of customer service tickets and tasks for our team to make and manage them, and this way we'd be able to see their productivity. It is great for finding that, but we have also been able to find other solutions more geared towards us.


## CS for SharePoint Discussions
  - [What is CS for SharePoint used for?](https://www.g2.com/discussions/what-is-cs-for-sharepoint-used-for)

- [View CS for SharePoint pricing details and edition comparison](https://www.g2.com/products/cs-for-sharepoint/reviews?filters%5Bnps_score%5D%5B%5D=3&section=pricing&secure%5Bexpires_at%5D=2026-08-13+05%3A19%3A44+-0500&secure%5Bsession_id%5D=6c8516fe-7627-48b1-81d7-7f0e85444c6c&secure%5Btoken%5D=ee399a2c9621359efdf7372447eca6983076680feb88d3bafa4d45ab2b481acb&format=llm_user)

## CS for SharePoint Features
**Channels**
- Multi-Channel Coverage
- Open Listening
- Physical Media

**Design**
- Communications Strategy Development
- Create Content
- Personalization
- Inbound Identification
- Regulatory Compliance
- Batch Communications
- Multi-Channel Communication
- On-Demand Communications
- Interactive Content

**Generative AI**
- AI Text Generation
- AI Text Summarization
- Generative AI

**Additional Functionality**
- Chat/Messaging
- Customer Database
- Customizable Branding
- Call Recording
- Autoresponders
- IVR
- Email Management
- Template Management
- SMS Messaging
- Surveys & Feedback
- Content Management
- Knowledge Base Management
- Compliance Management
- Multi-Language
- Interaction Tracking
- Third-Party Integrations
- Social Media Integration
- Workflow Management
- Customer History
- Activity Dashboard
- AI Copilot
- Video Support
- CRM
- Inbox Management
- API
- Alerts/Notifications
- Feedback Management
- Reporting & Statistics
- Collaboration Tools
- Activity Tracking

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