Pablo R.
PR
Pablo R.
Technology Consultant
Small-Business (50 or fewer emp.)
"THE MOST INSIGHTFUL TOOL FOR ENGAGING WITH ANYONE (That has a Profile on LinkedIn)"
5/5
What do you like best about Crystal?

It's easy to use and lets you quickly access what you need from the browser's sidebar. Review collected by and hosted on G2.com.

What do you dislike about Crystal?

Some subscriptions have limited features, but there is a reason for that. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
UI
Verified User in Information Technology and Services
Small-Business (50 or fewer emp.)
"Review before testing"
0.5/5
What do you like best about Crystal?

I was told that it provides a view into the personality of the person you're interested in connectint with, as well as tips on how to approach them. Unfortunaately, I haven't been able to see this in action. Review collected by and hosted on G2.com.

What do you dislike about Crystal?

I was unable to test out Crystal on the initial 5 profiles because the app drops you into LinkedIn on one of the profiles of the engineers or account managers working at Crystal - not the profiles on LinkedIn that I chose and was interested in reviewing.

Unfortunately, I can't say what I like or dislike about Crystal because I was not able to use it for a test period before being asked to evaluate it. I'm happy to evaluate it to get the additional profile views needed to actually test out the app, so this is not in Crystal's favor, in terms of gaining stickiness. Review collected by and hosted on G2.com.

Puja S.
PS
Puja S.
Go To Market Lead
Small-Business (50 or fewer emp.)
"mindblowing now i feel im in the future in the era of ai"
5/5
What do you like best about Crystal?

its a holy grail for prospecting .. and for getting prospects to respond .. in the world of so much information and selling ..this tool totally stands out ..the cold prospecting is more intuitive Review collected by and hosted on G2.com.

What do you dislike about Crystal?

that it doesn't give a month trial to use for only 5 credits .. Review collected by and hosted on G2.com.

Danny S.
DS
Danny S.
Board Vice President
Mid-Market (51-1000 emp.)
"Great platform. Terrible customer service."
1/5
What do you like best about Crystal?

Very useful when looking at creating teams or understanding existing teams. Helps with collaboration. Review collected by and hosted on G2.com.

What do you dislike about Crystal?

Terrible customer service experience. We've paid $3,000 per year for several years, however due to budget deficits we had to make some hard cuts. I had just received a notice from Crystal that my renewal would be happening soon and was required to give 30 days notice. I reached out to them shortly after that and shared my disappointment that I had to terminate our contract with them, but hoped to return in the future. Despite my prior year being valid for a few more days I was told that since I didn't give them 30 days notice that they couldn't cancel my account for the coming year. Yes, I get it, it was in the contract. But honestly, of all the things to get nit picky about. Ultimately they allowed me to pay for 6 months, instead of a year, but suffice to say I will NOT be returning after this. This lack of customer service makes zero sense to me. Review collected by and hosted on G2.com.

Verified User in Online Media
UO
Verified User in Online Media
Small-Business (50 or fewer emp.)
"Significant insights into people you want to reach"
4.5/5
What do you like best about Crystal?

It is an amazing experience to write someone an email and get specific writing tips and suggestions beyond typos/spelling.

It is especially powerful when you do not know someone well. I love the help to tailor my email based on the analysis of their DISC type (e.g. be more direct, causal and friendly, brief versus putting it all out there, etc.)

The browser plugin brings this powerful service wherever you are, and the website app helped me dive deeper into people and myself. Review collected by and hosted on G2.com.

What do you dislike about Crystal?

There are not many downsides that I have discovered. If the recommendations are way off base, that could be a problem! I use the free account and run into the limitations pretty quickly in my job searches, but I cant really blame them! Review collected by and hosted on G2.com.

Verified User in Construction
UC
Verified User in Construction
Small-Business (50 or fewer emp.)
"Superb"
4.5/5
What do you like best about Crystal?

The fact that it is so easy to use is incredible. It is very easy to implement it into your browser, just the click of a button and it is very accurate in the data that it give you. The features in it gives you a perfect outlook of a potential client, co-worker etc, and you can find out this data in the simplicist ways, emails, linkedin etc. I loved using the product and was able to understand myself better. Very highly reccomended Review collected by and hosted on G2.com.

What do you dislike about Crystal?

I don't think there are any downsides to the product, as it is incredibly easy to use, and when a product is this easy to use, usually there are a lot of negatives re the data and features, but they are all perfect and offer a very large range of data feeding back to you. Review collected by and hosted on G2.com.

CG
Carol G.
Owner, Head Trainer
Small-Business (50 or fewer emp.)
"Crystal gives me the insights I need when networking"
5/5
What do you like best about Crystal?

It's like a decoder for me before I go in to see a prospect. I have a better idea of what I'm going to say and how I'm going to present it. I can build a relationship with someone easily. It's like it takes the initial learning curve down to a straight line. Review collected by and hosted on G2.com.

What do you dislike about Crystal?

It's not always 100% accurate, but I'd say 70-80%. Review collected by and hosted on G2.com.

Alfonso R.
AR
Alfonso R.
Ingeniero Especialista
Mid-Market (51-1000 emp.)
"Enhancing Communication with Crystal's Predictions"
4.5/5
What do you like best about Crystal?

When I was promoted to specialist last year, I really struggled with adapting my leadership style to different team members. Some folks responded well to structure and direction, while others needed more flexibility. It was like I was constantly stepping on toes without meaning to. That's when I came across Crystal. I was impressed by how accurately it described not just my own personality traits, but those of my reports. Review collected by and hosted on G2.com.

What do you dislike about Crystal?

When my manager first told me about Crystal and had me take the assessment, I was honestly kind of skeptical. It seemed a little weird to me to have an app analyze my personality, you know? But I have to admit, it was pretty spot on with the description it gave me. I started using it regularly to better understand my coworkers and it really has helped smooth over misunderstandings. That said, as useful as Crystal is, it's not perfect. Review collected by and hosted on G2.com.

Nebil M S.
NS
Nebil M S.
lead project manager
Small-Business (50 or fewer emp.)
"lead project manager"
4.5/5
What do you like best about Crystal?

helps me to know personality of people and ti connect accordingly Review collected by and hosted on G2.com.

What do you dislike about Crystal?

gives only 5 free at the beginning of using it Review collected by and hosted on G2.com.

Klaas W.
KW
Klaas W.
Head of Marketing
Small-Business (50 or fewer emp.)
"So accurate it's scary"
5/5
What do you like best about Crystal?

Not only the accuracy is amazing, it's also very hands on with concrete tips & tricks so use when doing outbound. Review collected by and hosted on G2.com.

What do you dislike about Crystal?

Too expensive if you want the whole team to use it. Review collected by and hosted on G2.com.