--- title: Crystal Reviews meta_title: 'Crystal Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 457 reviews by the users' company size, role or industry to find out how Crystal works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 457 scale: '5' date_modified: '2026-07-17' parent_category: name: Sales Tools url: https://www.g2.com/categories/sales-tools --- # Crystal Reviews **Vendor:** Crystal **Category:** [AI Sales Assistant Software](https://www.g2.com/categories/ai-sales-assistant) **Average Rating:** 4.6/5.0 **Total Reviews:** 457 ## About Crystal Crystal is a personality intelligence platform that analyzes behavioral data to predict how individuals prefer to communicate, make decisions, and collaborate. It is used by sales teams, business leaders, hiring managers, and professionals across a wide range of industries to prepare for conversations and tailor communication strategies to different personality types. Crystal combines DISC-based personality models with AI-driven analysis to generate communication profiles for prospects, colleagues, and candidates. These profiles provide guidance on how to approach conversations, structure messages, ask questions, and navigate interpersonal dynamics more effectively. By offering practical insights before important interactions, the platform helps users reduce uncertainty, improve relationship-building, and adapt their communication to fit the needs of each person they engage with. The software supports several core use cases: Sales and Revenue Teams Sales professionals use Crystal to prepare for discovery calls, demos, negotiations, and outreach. Personality insights help sellers understand how buyers evaluate information, their preferred pacing, and their likely decision-making style—supporting more personalized and effective communication throughout the sales cycle. Leadership and Team Development Managers and team leaders use Crystal to improve day-to-day collaboration, run meetings, deliver feedback, and understand working styles across their teams. Insights help identify strengths, areas of tension, and team dynamics, enabling more empathetic communication and structured development conversations. Hiring and Talent Management Talent teams use Crystal to support structured interviewing, compare candidate communication styles, and understand behavioral tendencies that may affect role fit. This helps standardize interview conversations and reduce misalignment during the hiring process. General Professional Use Individuals across functions use Crystal to prepare for one-on-one meetings, cross-functional collaborations, presentations, and client interactions. The platform supports professionals who want to improve communication skills and reduce guesswork in interpersonal settings. Key features and value include: → Personality profiles based on DISC and behavioral indicators → Communication guidance for emails, calls, interviews, and meetings → AI-assisted meeting preparation based on participant personalities → Tools designed for sales teams, leaders, hiring managers, and general professionals → Team dynamics insights for groups, departments, and entire organizations Crystal helps organizations and individuals understand interpersonal differences and prepare for meaningful interactions with more clarity and confidence. The platform is used by both small teams and large enterprises to improve communication, strengthen relationships, and support more effective meetings and conversations across the business. ## Crystal Pros & Cons **What users like:** - Users find the **LinkedIn integration** of Crystal invaluable, enhancing their communication and understanding when joining new teams. (5 reviews) - Users commend Crystal's **intuitive design** , making it easy to understand personalities and engage effectively with prospects. (4 reviews) - Users are impressed by Crystal's **data accuracy** , finding it reliable and fast for LinkedIn insights. (3 reviews) - Users find the **easy setup** of Crystal ensures smooth integration and efficient use in understanding client relationships. (3 reviews) - Users value the **efficiency** of Crystal, simplifying client interactions and reducing anxiety with quick insights. (3 reviews) - Users find Crystal's **communication tips** invaluable, enhancing interactions and providing accurate insights for effective collaboration. (3 reviews) - Customer Support (2 reviews) - Users find Crystal's **ease of use** impressive, simplifying communication and integration on various social platforms. (2 reviews) - Easy Integrations (2 reviews) - Lead Generation (2 reviews) **What users dislike:** - Users find the **insufficient information** on methodology limits understanding and verification of Crystal's personality analysis tool. (9 reviews) - Users find the **limited options** for profiles and pricing insufficient for their needs and market potential. (9 reviews) - Users express concern over **inaccuracy** in selections, desiring more transparency in the algorithm's underlying science. (8 reviews) - Users are frustrated by the **limited number of profiles** accessible in Crystal's free version, hindering full functionality. (6 reviews) - Users experience **confusion due to question phrasing** and face challenges with login details impacting their experience. (3 reviews) - Users find the **price per credit too high** , making initial usage feel expensive despite the tool's potential value. (3 reviews) - Clarity Issues (2 reviews) - Limitation Issues (2 reviews) - Limited Functionality (2 reviews) - Users feel the **limited pricing options** of Crystal are not budget-friendly, preferring more flexible subscription plans. (2 reviews) ## Crystal Reviews ### 1. Tremendous and Valuable Insight **Rating:** 5.0/5.0 stars **Reviewed by:** Isaac G. | Board Member, Small-Business (50 or fewer emp.) **Reviewed Date:** July 15, 2024 **What do you like best about Crystal?** Saves me hours on persona research...... **What do you dislike about Crystal?** Price - its relatively expensive its a big investment **What problems is Crystal solving and how is that benefiting you?** Helping me undertand my buyer personas ### 2. Useful tool for cold outreach **Rating:** 3.5/5.0 stars **Reviewed by:** Dave L. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 11, 2023 **What do you like best about Crystal?** Great way to get a quick overview of who you might be talking to or attempting to persuade to follow up. Easy to follow and intuitive. Quick tips or deeper analysis. **What do you dislike about Crystal?** I am still not sold on DISC entirely as a tool, so that it the only hesitation. Self-report DISC can shift from admin to admin and I prefer tools that are empirically developed and slice it thinner than DISC does. **What problems is Crystal solving and how is that benefiting you?** Trying to reach out to people in a way that will inspire them to respond and schedule a meeting. ### 3. I used and it works ! **Rating:** 4.5/5.0 stars **Reviewed by:** Anna F. | Real Estate Expert | Luxury Market Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** December 07, 2023 **What do you like best about Crystal?** It is simple to use and gives amazing results! I tested it on a new client that I haven never met . Checked his profile with crystal and prepared presentation accordingly. I got the listing and it was the easiest listing agreement I got because I spoke to this person based on crystals analysis. **What do you dislike about Crystal?** Expensive . I already pay for so many different tools . One more is just not what I want to do . Also not everyone has linked in profile **What problems is Crystal solving and how is that benefiting you?** Helps to chose correct words and ways of communicating ### 4. It gives insights that are the most useful out there **Rating:** 5.0/5.0 stars **Reviewed by:** Varun S. | Enterprise (> 1000 emp.) **Reviewed Date:** February 18, 2024 **What do you like best about Crystal?** The prediction is pretty accurate and very helpful when i approach interviews **What do you dislike about Crystal?** The free trial says we can analyse 10 profiles but doesn't give full access for it **What problems is Crystal solving and how is that benefiting you?** It helps me gauge the person before i talk to them and I exactly know how to get into the conversation and what i need to check ### 5. Incredible tool **Rating:** 5.0/5.0 stars **Reviewed by:** Nikolai S. | Responsable développement commercial, Small-Business (50 or fewer emp.) **Reviewed Date:** July 02, 2024 **What do you like best about Crystal?** - Easy to use and high value tool for preparing my interactions **What do you dislike about Crystal?** - Psychological profile, useful peaces of advice **What problems is Crystal solving and how is that benefiting you?** - preparing psychological portrait of the person ### 6. Playbooks are Helpful! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** April 17, 2024 **What do you like best about Crystal?** The playbooks for discovery and qualification calls; even intro calls. It helps me to have some sort of strategy; especially when it comes to cold sales calls. **What do you dislike about Crystal?** Much of the use is via google chrome browser. **What problems is Crystal solving and how is that benefiting you?** It's solving the first point of contact for marketing leads and sales qualified leads. It helps me to establish rapport and build trust from the first call. ### 7. Crystal bowl **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Environmental Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 08, 2024 **What do you like best about Crystal?** Fast and convinient personality info on the go **What do you dislike about Crystal?** heavily focus on sales, not possible to save info **What problems is Crystal solving and how is that benefiting you?** personality info on the go ### 8. Cool personality features **Rating:** 3.5/5.0 stars **Reviewed by:** Viliana L. | Business Development Assistance and Administration , Small-Business (50 or fewer emp.) **Reviewed Date:** July 10, 2024 **What do you like best about Crystal?** The fact that it helps me personalise my messages **What do you dislike about Crystal?** Limited number of profiles on free account **What problems is Crystal solving and how is that benefiting you?** Create messages to prospects ### 9. Quick and effective! **Rating:** 4.0/5.0 stars **Reviewed by:** Laura S. | Communications & Design, Enterprise (> 1000 emp.) **Reviewed Date:** June 13, 2024 **What do you like best about Crystal?** The complete overview of the persons personality traits. **What do you dislike about Crystal?** I'd like more options regarding interests and likes. **What problems is Crystal solving and how is that benefiting you?** It gives me a quick scan of someones profile. I use Crystal mainly for bulding persona's. ### 10. easy, intuitive way to help understand your prospects **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** June 06, 2024 **What do you like best about Crystal?** It is quick, easy and intuitive. Very quickly completed my own profile - interesting! **What do you dislike about Crystal?** free version only gives 5 profiles and the price jump to next level is too big **What problems is Crystal solving and how is that benefiting you?** helping me understand my prospects ### 11. Great Insight into Colleagues and Potential Clients **Rating:** 5.0/5.0 stars **Reviewed by:** Nicole W. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 27, 2023 **What do you like best about Crystal?** I took my DISC profile and loaded my profile from LinkedIn, and they both were very accurate. Love the playbook and suggestions on how to interact and engage with colleagues and potential clients. **What do you dislike about Crystal?** It's a bit creepy that one can easily get that time of information about you. I'd be interested in getting the paid subscription but it's a bit pricey and I'm not sure I need that many profile views. It would be good to at least offer a monthly subscription so I can try it and decide if it's really right for me. **What problems is Crystal solving and how is that benefiting you?** It gives great insight on how to interact and engage with people. ### 12. Excellent product that provides a solid baseline understanding of DISC profiles **Rating:** 4.5/5.0 stars **Reviewed by:** Thomas O. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 11, 2024 **What do you like best about Crystal?** Crystal is simple to use and its predicticon of DISC profiles without user input is an excellent way to better undersstand people. And, the fact that predictive likelihood increases with increasing number of intent signals helps build credibility. I also really like the contextual support tools that tailor and coach users in efficient and helpful ways. **What do you dislike about Crystal?** Annual pricing is prohibitive and makes it hard to justify the purchase. Would like predictive profiles form MBTI, Ennegram and Big5. **What problems is Crystal solving and how is that benefiting you?** We are using Crystal to understand our users DISC profile without their needing to do a self-assessment. This serves as a baseline that can be adjusted as users self-assess. ### 13. Works very well and surprisingly accurate **Rating:** 5.0/5.0 stars **Reviewed by:** Eser E. | ae, Enterprise (> 1000 emp.) **Reviewed Date:** May 30, 2024 **What do you like best about Crystal?** Its so easy to use, and integrates with a lot of commonly used tools like gmail, zoom. **What do you dislike about Crystal?** I want more predictions for free pretty please! **What problems is Crystal solving and how is that benefiting you?** Articulating myself in the right way to a someone in an outreach. ### 14. Invaluable tool for client and employee communication **Rating:** 5.0/5.0 stars **Reviewed by:** Jillyn D. | Founder + Executive Director, Small-Business (50 or fewer emp.) **Reviewed Date:** April 19, 2024 **What do you like best about Crystal?** The predicted profiles are remarkably accurate, and the reports provide easy to understand guidance. The writing tool is pretty great as well. **What do you dislike about Crystal?** It's rather expensive, and I miss having the writing assistant in the profiles. **What problems is Crystal solving and how is that benefiting you?** Crystal makes it easy to strike the right communication balance with prospective clients. It also allows our team to work better together. ### 15. From Sales to Travel..works for any job! **Rating:** 5.0/5.0 stars **Reviewed by:** Hannah B. | Luxury Travel Club Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** April 10, 2024 **What do you like best about Crystal?** It allows me to understand my clients better and helps me build relationships the best I can based on their assesment through Crystal. **What do you dislike about Crystal?** tht you have a limit on how many profiles you can look at. i wish it was more affordable as i am mainly independent in my company and do noit have the funds **What problems is Crystal solving and how is that benefiting you?** understanding communication for tougher clients ### 16. Incredible **Rating:** 5.0/5.0 stars **Reviewed by:** Felipe F. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 27, 2024 **What do you like best about Crystal?** All!! this app is fantastic for my job and my rotine. **What do you dislike about Crystal?** this moment, was finish my credits but i understand the objective. **What problems is Crystal solving and how is that benefiting you?** My problems with in identify better my clients. ### 17. Crystal is a must-have tool for sales, service and marketing **Rating:** 5.0/5.0 stars **Reviewed by:** Eric M. | Principal Consultant - Co-Founder - Director, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** July 11, 2023 **What do you like best about Crystal?** I've always loved the way Crystal works in LinkedIn, and now the integration with HubSpot CRM, and the content generator in GMail (Outlook also available), and the new playbooks - there's just so much that is incredibly usable on an hour-by-hour basis. It's helped me and my team build relationships, reach agreements, deal with problems, and inspire so many people. I'm excited to see what's coming next. **What do you dislike about Crystal?** I don't see any technical problems, but just like any technology, you've got to make a ritual out of using it regularly. Fortunately, that's not too hard to do. I'm excited to see how reporting develops. **What problems is Crystal solving and how is that benefiting you?** Engaging with new prospects and job applicants. Being able to instantly communicate in the way they are most likely to respond positively. Sales outreach, and following up on leads. Using the right language and tone - suggestions from Crystal are really effective for this Team engagement - using playbooks ahead of meetings to help make them more effective and engaging. ### 18. It is very useful and it is really works!! **Rating:** 4.5/5.0 stars **Reviewed by:** Tugce T. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 18, 2024 **What do you like best about Crystal?** I can get insights about my potential clients, especially when want to send them an email or before meeting. **What do you dislike about Crystal?** It could be cheaper. I really like Crystal! **What problems is Crystal solving and how is that benefiting you?** When i want to send an email to my potential clients, i can get very useful insights about them. Or before meeting, i can prepare my speech for them. ### 19. Modern Day Clippy! **Rating:** 5.0/5.0 stars **Reviewed by:** Marguex G. | Director of Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** December 07, 2023 **What do you like best about Crystal?** Easy to use, easy to implement, helpful in any and all use cases. **What do you dislike about Crystal?** Minimal features (free tier); user training could be adjusted to he more helpful but that's a minor complaint. alo in all I think it's a marvelous tool. **What problems is Crystal solving and how is that benefiting you?** Supportive in working with and reachout out to many, many, many people with varying Communication Styles. Crystal makes it easy for me to tweak small things about my message to continuously and reliably have the impact I intend, no matter who the audience. ### 20. Free plan is useful but limited with only annual subscriptions available **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** December 04, 2023 **What do you like best about Crystal?** I like that I'm able to get guidance on sales tactics in order to prepare for sales related meetings and negotiations - and how the writing assistant assists with positioning of communications **What do you dislike about Crystal?** Definitely having only an annual payment option is problematic - the international exchange rate in the current economic climate is quite a challenge already and being unable to break payments up into smaller chunks makes this almost impossible for many smaller companies. The features are impressive, however first-use as a sales-support tool is not totally intuitive. It would be great if there were integrations to clickup and monday.com available **What problems is Crystal solving and how is that benefiting you?** Customising marketing materials and communications to certain decision makers prior to negotiation meetings, and supporting the negotiation strategy and preparations. ### 21. Utterly unbelievable **Rating:** 5.0/5.0 stars **Reviewed by:** Ryan B. | A, Small-Business (50 or fewer emp.) **Reviewed Date:** April 09, 2024 **What do you like best about Crystal?** The insights and usability of Crystal are everything you think it is and more. This is an invaluable, differentiating solution that changes the game for outbound prospecting. **What do you dislike about Crystal?** Licensing model seems tough. Would like help selling to my executives. **What problems is Crystal solving and how is that benefiting you?** Differentiating outreach to decision-makers who are inundated with emails. The insights about a DMs personality helps cut through the noise. ### 22. Interesting tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Primary/Secondary Education | Mid-Market (51-1000 emp.) **Reviewed Date:** June 15, 2024 **What do you like best about Crystal?** I'm still testing, but looks really efficient **What do you dislike about Crystal?** Nothing, until now is working well. I'm testing and checking the results. **What problems is Crystal solving and how is that benefiting you?** I'm trying to improve sales abilities ### 23. I love the plattaform **Rating:** 5.0/5.0 stars **Reviewed by:** María José O. | Professor, Small-Business (50 or fewer emp.) **Reviewed Date:** November 29, 2023 **What do you like best about Crystal?** Predictions are accurate and work for multiple uses in building relationships and business objectives. Plattform is really easy to use **What do you dislike about Crystal?** The sales team leaves much to be desired. I made an appointment to learn more about the plans they offer and because I did not respond to their emails asking me about my interests, they canceled the meeting 2 minutes before it started. If you already know my profile and I have applied, why not ask me those questions on the first approach (leads strategy)? My time is as valuable as yours. In my company, we were looking for a larger supply of profiles and, still don't have it. **What problems is Crystal solving and how is that benefiting you?** It solves a profile managment for relationship-making in PR. We are a PR consultancy. ### 24. Excellent tool for communication and understanding oneself and team **Rating:** 5.0/5.0 stars **Reviewed by:** Jennifer S. | Freelance Graphic Designer, Small-Business (50 or fewer emp.) **Reviewed Date:** November 28, 2023 **What do you like best about Crystal?** I love the founding purpose of Crystal, which has evolved over the years. It is an excellent tool for understanding your and others' working style and to receive tips on communication - for example, scoping out your new boss ;) **What do you dislike about Crystal?** The pricing and 1:1 use case (ie. LinkedIn/chrome plugin) feels most geared toward sales than just individual users who want to work on personal networking, communication, etc. My disc result on Crystal varies slightly from the EverythingDiSC assessment. **What problems is Crystal solving and how is that benefiting you?** Crystal betters engagement, communication, and personal/professional development. ### 25. Very Helpful **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** June 26, 2024 **What do you like best about Crystal?** Helps with the right approach to clients. **What do you dislike about Crystal?** The limited number of free predictions.. **What problems is Crystal solving and how is that benefiting you?** How I approach people. ### 26. Foundation for engagement **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Enterprise (> 1000 emp.) **Reviewed Date:** June 13, 2024 **What do you like best about Crystal?** Ability to plan ahead of important stakeholder meetings. **What do you dislike about Crystal?** Should be free however can understand the value. **What problems is Crystal solving and how is that benefiting you?** Providing background information before meeting with stakeholders. ### 27. Positive experience using Crystal **Rating:** 5.0/5.0 stars **Reviewed by:** Subhen J. | Senior Engagement Manager, Enterprise (> 1000 emp.) **Reviewed Date:** February 29, 2024 **What do you like best about Crystal?** Like the specificity it provides about personality which helps tailor conversation to the other person's personality **What do you dislike about Crystal?** Sometimes the guidance can feel somewhat generic **What problems is Crystal solving and how is that benefiting you?** Provides some insight of the personality of others prior to interaction ### 28. Get outlook of a person, before meeting in person. **Rating:** 5.0/5.0 stars **Reviewed by:** Anwar H. | Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** September 29, 2023 **What do you like best about Crystal?** An interesting data was provided by Crystal, immediately after connecting with the name of a person. It throws up about behaviour, nature, mood, personality, persona, and then how to communicate with him based on the above characteristics of nature. **What do you dislike about Crystal?** As such no comments on dislike, but suggest to update. Hope you may be doing it as per the schedule, but I started using Crystal in last six months. **What problems is Crystal solving and how is that benefiting you?** The biggest problem is to know about a person to whom you are connecting for the business relationship. As said, tell me about your friends and I will tell you who you are. This is the benefit that can be gained. ### 29. Crystal **Rating:** 5.0/5.0 stars **Reviewed by:** Domenico D. | Talent engineer, Enterprise (> 1000 emp.) **Reviewed Date:** June 13, 2024 **What do you like best about Crystal?** Great insights on personalities of prospects **What do you dislike about Crystal?** Nothing it's a great tool and runs as expected **What problems is Crystal solving and how is that benefiting you?** Identifying types and preferences ### 30. Great starting point to establish a relationship **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** September 21, 2023 **What do you like best about Crystal?** The high-level tips to connect with someone you don't know yet. Even if inaccurate, they provide a good sense of direction to start & succeed more with cold outreach. It's different in the sense that it's integrated directly into LinkedIn, and combined with carefully selected profile segmentations it provides reliable insights into defining your target persona. **What do you dislike about Crystal?** The lack of distinction between LinkedIn public persona & a person's actual personality (there's differences between an assessemt & the estimated personality). I'd suggest a display of both (if the data is available) so you can contrast for yourself how you portray yourself publically vs who you are based on your assessment (& do the same for others who have one stored). **What problems is Crystal solving and how is that benefiting you?** Prepping for an interview with a candidate Also to have an impression of who I'm meeting with newly onboarded customers It helps me feel more confident with my copywriting, adjust my tone of voice & know in advance whether I should be thorough or direct. ### 31. Well documented with insightful information **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** April 26, 2024 **What do you like best about Crystal?** Clear and concise information is well presented. **What do you dislike about Crystal?** There's very little to dislike. One never knows the level of accuracy until you get to know the person. **What problems is Crystal solving and how is that benefiting you?** Helping me with insight on interviewers of companies with which I'm applying for a job. ### 32. Impressive / Astonishing **Rating:** 5.0/5.0 stars **Reviewed by:** Alfonso M. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 13, 2024 **What do you like best about Crystal?** Accurate personality profile directly from LinkedIn. Precise communication recommendations in the sales process. It worked for a lead I was chasing. **What do you dislike about Crystal?** Maybe it could be used for a leadership purpose with your team. **What problems is Crystal solving and how is that benefiting you?** It helped me in finding the tone to engage with a difficult lead. ### 33. Amazing tool to conect people and business! **Rating:** 5.0/5.0 stars **Reviewed by:** Elton M. | Professor, Small-Business (50 or fewer emp.) **Reviewed Date:** June 11, 2024 **What do you like best about Crystal?** The access na profile interactions. Wonderful tool. **What do you dislike about Crystal?** the price. Could be offer prices more accesible. **What problems is Crystal solving and how is that benefiting you?** Team bulding. ### 34. Excellent experience **Rating:** 5.0/5.0 stars **Reviewed by:** Ingrid O. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 02, 2024 **What do you like best about Crystal?** I love the way it delivers the way I should communicate with potential clients according to their behavioral profile. **What do you dislike about Crystal?** The price to acquire the tool, I find a bit expensive. **What problems is Crystal solving and how is that benefiting you?** Identify the behavioral profile of each decision-maker and personalize my approach with them. ### 35. Surprised by accuracy of Crystal **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Government Administration | Enterprise (> 1000 emp.) **Reviewed Date:** April 21, 2024 **What do you like best about Crystal?** A great tool for understanding self and also gaining insight for better team building. Also love the LinkedIn integration! **What do you dislike about Crystal?** Cost is a little high for personal use only. **What problems is Crystal solving and how is that benefiting you?** Allows me to make better decisions when planning team structures and activities. ### 36. The New User **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** January 30, 2024 **What do you like best about Crystal?** Even though I'm still exploring Crystal Knows, it helps me further identitfy the person and provides insight on the best way to connect with the person you're reaching out to. **What do you dislike about Crystal?** 10 credits to start off with. I currently I work in sales so prospecting is challenging, however, the prompt service of 20 extra with a small request for quick review is defintly a plus. **What problems is Crystal solving and how is that benefiting you?** So far, it provides advice on how to communicate with different personality types, and communication skills ### 37. Beyond Expectations. The Transformative Impact of the CRYSTAL Tool. **Rating:** 5.0/5.0 stars **Reviewed by:** Hudson Garcia d. | Coordenador de Projetos Empresariais, Small-Business (50 or fewer emp.) **Reviewed Date:** December 01, 2023 **What do you like best about Crystal?** Considering the volume of information I used, the main advantages I found in the tool were: a) Accuracy in Evaluation: An effective tool should provide assessments that are to a certain extent accurate and reliable regarding individuals' skills, competencies, and performance. Ease of Use: Intuitive and easy-to-use interface; Advanced Data Analysis: Ability to perform advanced analyses and generate meaningful insights from the data collected during people's assessments. **What do you dislike about Crystal?** The entire site and the tool are in English. **What problems is Crystal solving and how is that benefiting you?** Precision in Evaluation: I seek more accurate and reliable assessments of individuals' skills, competencies, and performance, mainly for a better understanding in customer service and also of employees. ### 38. Quick, Insightful and Accurate **Rating:** 5.0/5.0 stars **Reviewed by:** rob k. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 07, 2023 **What do you like best about Crystal?** I can immediately get insights on how to effectively communicate with a new client or prospect. **What do you dislike about Crystal?** Nothing about the tool itself. I do wish there was a more user-friendly way to export or print an entire profile like in PDF format. **What problems is Crystal solving and how is that benefiting you?** It solves the problem of not knowing what tone to use either when meeting someone for the first time in person or even for sending an email to them. You instantly know their likes, dislikes and how to effectively commuicate with them. ### 39. Good tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** May 06, 2024 **What do you like best about Crystal?** Amount of insights available. The accuracy of the facts! **What do you dislike about Crystal?** The price... It is too expensive! on to of that you cant signed up only for one month! **What problems is Crystal solving and how is that benefiting you?** General information about prospects ### 40. A ver fun but scary accurate tool **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** April 11, 2024 **What do you like best about Crystal?** - the UI of the tool - very use friendly and easy on the eyes -the profiling and list of character traits is spot on - helps navigate and personalities messages and emails -works nicly with web pages and profiles you visit **What do you dislike about Crystal?** For now, i only had good experiance. Cant say i dislike anything about it **What problems is Crystal solving and how is that benefiting you?** Only daily basis im reaching out to different people - this helps me so much in my approach and customising the mails when reaching out. ### 41. OUTSTANDING **Rating:** 5.0/5.0 stars **Reviewed by:** Dave R. | Board Member, Small-Business (50 or fewer emp.) **Reviewed Date:** November 28, 2023 **What do you like best about Crystal?** I have fouind Crystal to be the perfect companion to LinkedIN. When I pull up a client or potential teammember, it is spot on when describing them. By the way, it has an impeccable decription of my traits as well. I highly recommend **What do you dislike about Crystal?** Nothing that I can see that hasn't already been addressed - a great package. **What problems is Crystal solving and how is that benefiting you?** I now don't have to send a Tony Robbins assessment and wwait for the return ### 42. Easy to use - valuable insight **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** July 14, 2024 **What do you like best about Crystal?** variety of information available about the person **What do you dislike about Crystal?** dificult to set up with LinkedIn, took several attempts **What problems is Crystal solving and how is that benefiting you?** before I speak to potential client , I get some information about them and how to approach them. ### 43. Perfect, apart from one small detail **Rating:** 4.0/5.0 stars **Reviewed by:** Israel B. | Program Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** December 08, 2023 **What do you like best about Crystal?** It provides great insights and is really easy to use. I'm a Program Manager and I constantly use Crystal for team building exercises and onboarding of newcomers. It's easy to implement across the company, and has a great number of features, being intuitive and helpful **What do you dislike about Crystal?** Their pricing system is confusing, and they don't offer a "pay as you go" feature, perhaps allowing users to buy and utilize individual credits instead of a big and expensive plan **What problems is Crystal solving and how is that benefiting you?** Crystal helps to improve communication in my team, I run everyone's profile in it and by doing that we are able to bridge undetected gaps between team members ### 44. DISC Pro **Rating:** 5.0/5.0 stars **Reviewed by:** Win L. | Leadership NeXt C/O 2025, Enterprise (> 1000 emp.) **Reviewed Date:** April 24, 2024 **What do you like best about Crystal?** Crystal is a great tool because it predicts DISC personality and also provide suggestions on how best to communicate. **What do you dislike about Crystal?** I don't like about Crystal when pages don't load. **What problems is Crystal solving and how is that benefiting you?** Making it easier to communicate to stakeholders ### 45. Very insightful **Rating:** 4.5/5.0 stars **Reviewed by:** Audrey C. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 28, 2023 **What do you like best about Crystal?** I use crystal for email writing. It is very helpful to understand what is most beneficial when speaking to the end-user. **What do you dislike about Crystal?** I did notice that as I changed my tone to fit the tone of the recipient crystal then perceived my response and changed my personality type. **What problems is Crystal solving and how is that benefiting you?** Crystal helps with being able to understand my client and how best to speak to them that will trigger a positive response. ### 46. Very useful tool for improving initial contact and communication **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consulting | Mid-Market (51-1000 emp.) **Reviewed Date:** March 28, 2024 **What do you like best about Crystal?** I like how Crystal enables me to come into meetings better prepared and to tailor my communication towards the attendees. It leads to far more efficient 'getting acquainted' meetings. **What do you dislike about Crystal?** It can feel as if you're socially engineering first impressions. **What problems is Crystal solving and how is that benefiting you?** Making meetings more efficient by enabling tailored communication. ### 47. Love it as an agency owner **Rating:** 5.0/5.0 stars **Reviewed by:** Elena M. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 12, 2024 **What do you like best about Crystal?** It's super realistic and tailored to each individial perfectly **What do you dislike about Crystal?** Nothing - I really like Crystal Knows, it's a great tool **What problems is Crystal solving and how is that benefiting you?** It is helping me refine my sales and business development approach ### 48. Crystal Really Knows for the Situationally Aware **Rating:** 5.0/5.0 stars **Reviewed by:** Asymmetrics R. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 18, 2023 **What do you like best about Crystal?** As I own a cybersecurity business, Crystal serves a Dual Purpose. Profiling the people we are meeting with, and a social engineering tool for our services team. **What do you dislike about Crystal?** As a product, I love it. The pricing, I wish they had multiple pricing options. 1. Freemium (a certain amount free per month, w/an option to add ten more views for $5 a month) 2. Sales version that links data to a CRM 3. API Edition for bulk profiling **What problems is Crystal solving and how is that benefiting you?** The proper way of approaching people with a team of varying personalities, ### 49. Amazing Benefits of Crystal **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** May 10, 2024 **What do you like best about Crystal?** Ability to communicate easier with clients **What do you dislike about Crystal?** Not sure when a profile is being utilized **What problems is Crystal solving and how is that benefiting you?** It assists with learning to communicate more effectively with clients. ### 50. Fast, insightful and effective profiling addition **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** May 29, 2024 **What do you like best about Crystal?** Ease of use, alignment to DISC, speed of analysis using LinkedIn profiles **What do you dislike about Crystal?** Credit usage model means you have to use multiple credits on the same person when viewing in the side bar plugin which feels a waste when the profile should already exist on your account **What problems is Crystal solving and how is that benefiting you?** Research and preparation of the audience ## Crystal Discussions - [Does anyone still use Crystal Reports?](https://www.g2.com/discussions/does-anyone-still-use-crystal-reports) - 1 comment - [View Crystal pricing details and edition comparison](https://www.g2.com/products/crystal/reviews?page=5§ion=pricing&secure%5Bexpires_at%5D=2026-08-01+21%3A02%3A14+-0500&secure%5Bsession_id%5D=e12a095b-ed44-48a5-894c-946735665475&secure%5Btoken%5D=6371dc95612405724285f978e9cbbef3c3e3828090125e44f8dee70f724c98c6&format=llm_user) ## Crystal Features **Lead Facilitation** - Customer-facing Chatbot - Lead Qualification - Lead Follow-up - Meeting Scheduling **Generative AI** - AI Text Generation - AI Text Summarization **Organization** - Opportunity and Pipeline Management - Data Entry - Integrations / APIs **Platform Content - Talent Assessment** - Candidate Screening - Assessment - Portal - Emotional Intelligence - Logical Reasoning - Big Five - Psychometric **Performance Analysis** - Coaching - Peformance Tracking **Platform Performance - Talent Assessment** - Uptime - Analytics - Monitoring **Sales Analysis** - ROI Forecasting - Sales Forecasting **Platform Additional Functionality - Talent Assessment** - Mobility - Messaging - Video Interview - Simulation **Platform** - User, Role, and Access Management - Dashboards **Platform Basics - Talent Assessment** - Analytics - Automation **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - AI Sales Assistant** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **AI Capabilities - Talent Assessment** - AI Personalization - AI Predictive Insights - AI Scoring - Assessment Generation - AI Bias Detection ## Top Crystal Alternatives - [Humantic AI](https://www.g2.com/products/humantic-ai/reviews) - 4.7/5.0 (452 reviews) - [The Predictive Index](https://www.g2.com/products/the-predictive-index/reviews) - 4.7/5.0 (712 reviews) - [TestGorilla](https://www.g2.com/products/testgorilla/reviews) - 4.5/5.0 (1,356 reviews)