# Crystal Quality Reviews
**Vendor:** CrystalRS  
**Category:** [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance)
## About Crystal Quality
Crystal Gears is a single channel desktop call recording solution that supports Analog and VoIP telephones with pure D-Channel recording and full metadata call information.






- [View Crystal Quality pricing details and edition comparison](https://www.g2.com/products/crystal-quality/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-01+01%3A50%3A21+-0500&secure%5Bsession_id%5D=9b5a48e6-c887-480f-8df1-5ad1665563e0&secure%5Btoken%5D=2771544a0bc21274f74a692c9f8bcbae9691726488cef4af178896642a7279a8&format=llm_user)

## Crystal Quality Features
**Quality Assurance**
- Evaluation
- Calibration
- Reports

**Engagement**
- Feedback
- Dashboards
- Training

**Performance**
- Integrations
- Compliance

**Generative AI**
- AI Text Generation
- AI Text Summarization

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