# Crystal Quality Reviews
**Vendor:** CrystalRS  
**Category:** [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance)
## About Crystal Quality
Crystal Gears is a single channel desktop call recording solution that supports Analog and VoIP telephones with pure D-Channel recording and full metadata call information.






- [View Crystal Quality pricing details and edition comparison](https://www.g2.com/products/crystal-quality/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-31+06%3A20%3A03+-0500&secure%5Bsession_id%5D=29591b28-50be-4ab1-ab75-709bf2afc278&secure%5Btoken%5D=2b79d936ba8c28808971a0f7ae68e3443c30a2c3c863a5508540d46f5f000d52&format=llm_user)

## Crystal Quality Features
**Quality Assurance**
- Evaluation
- Calibration
- Reports

**Engagement**
- Feedback
- Dashboards
- Training

**Performance**
- Integrations
- Compliance

**Generative AI**
- AI Text Generation
- AI Text Summarization

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