Verified User in Restaurants
AR
Verified User in Restaurants
Mid-Market (51-1000 emp.)
"I think that application is great for restaurant use."
3.5/5
What do you like best about Crunchtime?

I like that we can track our profits & losses, inventory, labor, etc. all in one place. It allows us to visualize our enterprise's progress in a well documented format. Review collected by and hosted on G2.com.

What do you dislike about Crunchtime?

I think that there should be improvement on the support end. If we have inquiries on bigger "projects" that we are hoping to achieve, the delay in response is disappointing. We'd like to see a little more movement and enthusiasm when it comes to implementing new ideas to the platform. Review collected by and hosted on G2.com.

Verified User in Restaurants
AR
Verified User in Restaurants
Enterprise (> 1000 emp.)
"Webinar"
5/5
What do you like best about Crunchtime?

Easy to follow and well organized. Support is efficient and knowledgable. Review collected by and hosted on G2.com.

What do you dislike about Crunchtime?

No issues to report at this time. So far it's been good. Review collected by and hosted on G2.com.

Response from Thao Littler of Crunchtime

Thank you for your positive feedback after our monthly webinar! We're glad to hear that you find Crunchtime easy to follow and that our support team has been able to help you effectively. Thank you again—we appreciate your review!

Verified User in Food & Beverages
AF
Verified User in Food & Beverages
Enterprise (> 1000 emp.)
"From Operator to Administrator"
4/5
What do you like best about Crunchtime?

Centralized product and recipe list for our locations Review collected by and hosted on G2.com.

What do you dislike about Crunchtime?

Several apps that are not combined into one. Clunky execution for operators in the field. Review collected by and hosted on G2.com.

Response from Thao Littler of Crunchtime

Hi there! Thanks for taking the time to give us some feedback. We understand your concerns about the multiple apps--We are constantly working to improve the user experience and streamline our processes. We just recently announced on our monthly customer webinar that we'll be consolidating 3 of our apps into 1 very soon, so I hope that will make things much easier for you and your teams. Please reach out to us if you have any additional concerns or questions. Thanks again!

Verified User in Restaurants
ER
Verified User in Restaurants
Enterprise (> 1000 emp.)
"Crunchtime Five Time User"
5/5
What do you like best about Crunchtime?

Crunchtime's purchasing and food costing is unparalleled in the industry. Combining Teamworx with Net-Chef - gives you a full P&L through controllables. Fully functional BOH system for operators. The Drill down capabilities on all data entries allow you to solve operational issues instead of just reporting on them. Review collected by and hosted on G2.com.

What do you dislike about Crunchtime?

Biz IQ and Micros Strategies are not as intuitive as other BI tools. The data being housed separately from Net-Chef is understandable but the daily load lag can be frustrating. Review collected by and hosted on G2.com.

Verified User in Restaurants
ER
Verified User in Restaurants
Enterprise (> 1000 emp.)
"Crunchtime has provided a comprehensive solution to help achieve our training goals."
4.5/5
What do you like best about Crunchtime?

What I like best about Crunchtime is its versatility and customization options. The app provides a wide range of training modules and resources, allowing users to tailor the content to their specific needs. Whether it's food safety protocols, menu item preparation, or customer service guidelines, Crunchtime covers various aspects of restaurant operations. Additionally, the app's flexibility enables users to create and upload their own training materials, ensuring that the content aligns with their unique processes and standards. This customization aspect ensures that each restaurant can effectively train its staff based on their specific requirements, leading to improved operational efficiency and consistency. Review collected by and hosted on G2.com.

What do you dislike about Crunchtime?

Industry-Specific Content: While Crunchtime covers a broad range of training topics, it could benefit from expanding its library of industry-specific content. Restaurants operating in specialized niches or with unique requirements may find limited options tailored to their specific needs. Including more targeted and specialized training materials would be valuable for such establishments.

Overall, while there are areas for improvement, it's important to note that these drawbacks do not significantly diminish the overall value and usefulness of Crunchtime as a restaurant training app. Review collected by and hosted on G2.com.

Verified User in Hospitality
AH
Verified User in Hospitality
Mid-Market (51-1000 emp.)
"Crunchtime - True Operators Tool"
4/5
What do you like best about Crunchtime?

Crunchtime puts the power of data at your fingertips. It allows us to make smart, data driven decisions about our business. The ability to use the LMS to administer training has been a game changer for us. Review collected by and hosted on G2.com.

What do you dislike about Crunchtime?

Teamworx app could use some improvements to the UI, but overall gets the job done. Review collected by and hosted on G2.com.

Verified User in Restaurants
AR
Verified User in Restaurants
Mid-Market (51-1000 emp.)
"Sales Forecasting"
4/5
What do you like best about Crunchtime?

Crunchtime allows our team to pull data around sales and inventory so we can better prepare ourselves for expectations of sales. Review collected by and hosted on G2.com.

What do you dislike about Crunchtime?

We dont see any downsides to crunchtime currently. Review collected by and hosted on G2.com.

Response from Thao Littler of Crunchtime

Hi there! Thank you for taking the time to send us your feedback. We're pleased to hear that Crunchtime is solving your scheduling and inventory challenges by providing access to and leveraging historical data for more accurate sales forecasting.

Verified User in Restaurants
AR
Verified User in Restaurants
Mid-Market (51-1000 emp.)
"Functional tools"
4/5
What do you like best about Crunchtime?

The product is intuitive, and provides a framework for our business. Review collected by and hosted on G2.com.

What do you dislike about Crunchtime?

Lately support has been very unresponsive. Also our Microstrategy reports lose their formatting when sent over Gmail which is frustrating. Review collected by and hosted on G2.com.

Response from Tasha Lloyd of Crunchtime

Thank you for your feedback! We appreciate you taking the time to leave us a review.

I checked with our Product team and it looks like your Gmail issue with Microstrategy reports was investigated and resolved. If you are still having issues, please reach out and we can further assist.

We are sorry to hear about your experience with our support team. This information will be sent directly to our management team so we can look into our response speeds and assure we are getting back to our customers in a timely manner.

Verified User in Food & Beverages
AF
Verified User in Food & Beverages
Small-Business (50 or fewer emp.)
"Application super user"
3/5
What do you like best about Crunchtime?

All in one shop for back office. Its something new every day. Review collected by and hosted on G2.com.

What do you dislike about Crunchtime?

Ui needs some upates to make it easier to use as a super user. Lots of built-in redundancies. Need SOS reporting built in. Review collected by and hosted on G2.com.

Response from Tasha Lloyd of Crunchtime

Thank you for your review! We always appreciate getting candid feedback from our users.

In regards to UI updates, we recently released CrunchTime version X and it includes significant updates to our interface. We modernized the look-and-feel and improved navigation as well. You can learn more about the release here: https://www.crunchtime.com/crunchtime-blog/introducing-crunchtime-x

The SOS reporting feedback is something we are aware of and looking into for future development.

CO
Camilo O.
Director of Hospitality
"Reliable system"
4/5
What do you like best about Crunchtime?

I like the report and how easy is to make inventories Review collected by and hosted on G2.com.

What do you dislike about Crunchtime?

What I dont like is that making schedules you have to use a separate app when other apps have on the same system Review collected by and hosted on G2.com.

Response from Tasha Lloyd of Crunchtime

Hi Camilo! Thank you for your candid feedback.

While our Teamworx platform for creating schedules is separate, we offer a direct navigation from our core platform so you don't have to log in again. With our new CrunchTime X release, we have updated Tasks so that when you click on any Task related to scheduling, it takes you directly to Teamworx.

You can learn more about the release here: https://www.crunchtime.com/crunchtime-blog/introducing-crunchtime-x