Thank you for your kind words, Jessica! We're committed to providing top-notch support and continuously improving our platform to meet our customers' needs, and it's always great to know when our customers and partners can see that too. Please let us know whenever you need any help or support!

Hi Chloe Mae! Really great to hear that your stores are functioning at an optimized level with Crunchtime's help. And thanks so much for your feedback about the data importing and exporting issues. We're actively working on improving this functionality to provide a better experience for our users (as you already heard from our monthly webinar). Please let us know if there's anything we can help support you on at this time!

Thank you for your feedback regarding our CSM support. We're sorry to hear that you feel your needs haven't been prioritized after the rollout.

Your experience is important to us, and we're committed to improving our support process. To help us better understand and address your concerns, could you provide more details on specific instances where you felt support was lacking? This will allow us to identify the areas where we need to improve and ensure we provide the level of service you expect. You can also reach out to our support team directly at support@crunchtime.com for any immediate concerns.

Thank you again for bringing this to our attention. We value your input and are dedicated to making Crunchtime better for all our users.

Hello, and thank you for giving us some feedback about Crunchtime. We appreciate your input about the need for faster changes and improvements to the commissary module. We'll share this with our product team, but you can also submit any specific ideas or requests that you have to our Ideas Portal so our team can consider adding those to our roadmap. Please let us know if you have any questions or need support at this time. Thanks again!

Hey there Skip! We're glad to hear that Crunchtime has been effective for you in managing food and labor costs. We understand that learning all the features of the tool can be challenging, but we do offer training and support to help you maximize its benefits. For example, we now have monthly customer webinars that discuss all the new and upcoming releases to look forward to. We also plan on rolling out more helpful resources to our customers in the coming months. Please reach out to our support team for assistance whenever you feel like you need help adopting a new feature and we're more than happy to support you.

Hi Jenn! First off, congratulations to you and your team for winning our first annual Ops Excellence Awards at the Ops Summit. Second, I know this response is coming a little later than expected, but thank you for taking the time to leave your positive feedback about our platform's user-friendly features and its ability to help you track strategic initiatives. That means the world to us! We hear and understand your concerns, though, about the support team's response times and strive to improve in this area as the Crunchtime and Zenput teams continue to integrate. Thank you again!

We're happy to hear that you are enjoying the ability to design and create your own training content and track your employees' progress in real-time. Thank you for your feedback about wanting more options for publishing video training content; we will definitely take that into consideration for future updates!

Hi Jamal, It's great to hear that Crunchtime is helping you track your product movement and COGS in such detail. We're pleased to provide value in this area! Thanks for giving us some feedback about user configurations--I will relay that to the team, and we can consider this for future improvements. I'd encourage you to also add your specific ideas and requests to our Ideas Portal so that it can considered for the roadmap. Thanks again!

Hi Sara! Thanks for taking the time to give us your feedback. We're glad to hear that you find Crunchtime easy to use and appreciate its visibility in variance issues. We understand your frustration with the inability to adjust waste entries, though, and I will make sure to share this feedback with our team for future improvements.

We're glad to hear that you find Crunchtime useful for inventory and integrated ordering at Jmike's! We also appreciate your feedback about wanting short video tutorials to learn about new releases, and we'll definitely consider that for future updates and continue to provide more information during our monthly webinars. Thank you for sharing your feedback with us!