Crowdriff has exceptional customer service, from onboarding to continuing business education calls with our customer success manager. They are leaders in the digital marketing and travel and tourism space, always improving the product for clients. Their customer e-newsletter includes ways to expand our usage of the platform and get the most out of our experience. Review collected by and hosted on G2.com.

The Instagram API rules are outside their limitation, but that can hinder our ability to source UGC. Review collected by and hosted on G2.com.

Using Crowdriff makes finding images no longer a time consuming search but more of an enjoyable task. I love being able to sort all the images within the platform into groupings that make my life much easier. The ability to upload our own assets is a huge plus as well. Review collected by and hosted on G2.com.

The only thing I don't like is not Crowdriff's fault. I wish we had location tags but we make do. The ability to save images from the instagram page to the crowdriff platform has completely changed our frustration over instagrams API changes for the better. Review collected by and hosted on G2.com.

CrowdRiff has streamlined the process of identifying and obtaining rights to UGC for use in our marketing materials and on social media. What used to be a bulky, manual process is now streamlined and efficient in an easy-to-use platform. Great customer support, as well. Review collected by and hosted on G2.com.

I wish there was a way to manually add UGC to the rights-approved library when rights have been obtained outside of the platform. Review collected by and hosted on G2.com.

I love how user-friendly it is. CrowdRiff is an intuitive platform that offers easy navigation and use. Review collected by and hosted on G2.com.

There's nothing in particular I dislike. I love that CrowdRiff is continually innovating and tweaking to make the product better. Review collected by and hosted on G2.com.

The ability to seamlessly work with our tourism partners and share their UGC. Review collected by and hosted on G2.com.

No fault of Crowdriff, but it would be super cool if the social media platforms would stop changing the APIs. Review collected by and hosted on G2.com.

Personal and helpful without being asked Review collected by and hosted on G2.com.

rights requesting through Instagram due to api issues Review collected by and hosted on G2.com.

Ease of use. The images are easy to see navigate and download. Review collected by and hosted on G2.com.

There needs to be group tagging, instead of one at a time for location Review collected by and hosted on G2.com.

Crowdriff makes collecting and posting UGC super easy. We love how turn-key the system is and how easy it was for our team to start using it. Review collected by and hosted on G2.com.

With API changes, there has been some changes with Crowdriff. Some of the features we had when we signed up are no longer active. No fault to Crowdriff though - we understand that the social landscape is rapidly changing. Review collected by and hosted on G2.com.

Good for hashtag tracking and finding UGC. Review collected by and hosted on G2.com.

Not having a “search by location” feature makes it difficult to use for seeking social content Review collected by and hosted on G2.com.

I like the ability to draw in content from various sources in one place. It lays it out clearly and gives you the ability to download the actual image from Instagram. Review collected by and hosted on G2.com.

Sometimes I wish the integration with Instagram was a little more seamless. You have to copy and paste a comment into Instagram. It also doesn't take out your own native posts from the feed. Review collected by and hosted on G2.com.