The ability to centralize the tickets and the requests in one place is the best part about it. The inbuilt connection to social media such as Facebook, Twitter is a life saver because you don't have to leave the software at all.The team work module is an excellent addition because I can assign tasks to my team members and check the completion status of the task.. Review collected by and hosted on G2.com.

The interface gets very messy if there are too many cases opened. The software isn't the most uset friendly in terms of adaptability and quick learning. The search algorithm needs to be optimized to give better search results. Review collected by and hosted on G2.com.

We use CRM desk for our official customer data maintenance also we use this crm for maintaining database of ticket logged Review collected by and hosted on G2.com.

there is nothing to dislike its better software compare to other tools Review collected by and hosted on G2.com.

Keeping track of our customer base was easy. With this platform, I was able to log interactions and calls, retrieve what I needed for referencing a past contact. It's very simple navigating around, easy to teach to new users, and quick to learn.

-Knowledge Base Management

-Network Monitoring

-Self Service Portal

-Automated Routing Review collected by and hosted on G2.com.

I had no problem using CRMDesk. So far, I have yet to run into any issues with CRMDesk.

Review collected by and hosted on G2.com.

We used CRM on a large scale, speaking in the 3-8000 range. Constantly updating client information, where they are located in our system and ease of use is our reason for exclusively using CRM Review collected by and hosted on G2.com.

The set up time for CRM and transferring all of our paper files to the CRM system was a very long and daunting take. Took approximately 3 years Review collected by and hosted on G2.com.

CRMdesk has the great module which helps me to interact with my team and clients. It also has the module to create tasks for the team and provide me the functionality to keep an eye on the task and team work. Review collected by and hosted on G2.com.

CRMdesk is a great software and I like this software alot but one think I don't like about this software is the search option. The search algorithm is not very efficient. Review collected by and hosted on G2.com.

Gives unlimited space for downloads, customer support . Offers a fantastic centralization of companies with a great web based customer support. there is an option of integration login for registered users which provides the best opportunity for not forgetting the password. more efficiently one is able to extract information into spread sheets -this is amazing. Gives me an automated email management and easy migration strategy to a new system. Review collected by and hosted on G2.com.

The web based application is expensive considering it will run depending on the internet connection. The bandwidth required is very high hence an additional cost to the organization. Review collected by and hosted on G2.com.

Easy to use and all needed tabs are located within CRM desktop. Also, has great resources to refer back to when needed. Review collected by and hosted on G2.com.

The program occasionally freezes and cause information to be lost. Review collected by and hosted on G2.com.

There are too many CRM applications available in market but sometime we need cost effective with average feature to mange customers enquiries so we can choose this one. Review collected by and hosted on G2.com.

market competition always leads to downfall of many things. It is not about dislike and there always better options available in market. Review collected by and hosted on G2.com.

I like that the idea and organization is there. The layout is nice. Review collected by and hosted on G2.com.

The system in my company at least is entirely too slow! It makes a 6 minute phone call last 17minutes Review collected by and hosted on G2.com.

It is a good program to centralize all the company's support. Tickets and requests are easy to enter and easy to access. The forums are also quite intuitive and very similar to many you can find on the internet, as well as the email submissions which are quite simple to do. Review collected by and hosted on G2.com.

The price is high depending on the licenses you acquire. The interface is not very up-to-date and, moreover, the product itself is slow. For any support issue you want to introduce, you spend a good amount of time. Review collected by and hosted on G2.com.