We use the Support Desk version of CRMdesk. We use CRMdesk to track customer calls, complaints, resolutions and use this information to help determine the scope of our upcoming product releases. By using CRMdesk Support Desk we are able to constantly provide our customers with great service and provide products where they feel their suggestions are being heard. Review collected by and hosted on G2.com.

I really wish CRMdesk would provide a live chat feature for the Support Desk application. Review collected by and hosted on G2.com.

I am able to track each customer from my database, and to log calls and interactions timely and efficiently. I locate data quickly, especially when I need to refer a former contact. Navigation is intuitive and straightforward, and I think that novice users won't have any problem to understand it Review collected by and hosted on G2.com.

There is no feature I could describe as dysfunctional, unbeneficial, or complicated. Everything is so helpful, right where it should be. Review collected by and hosted on G2.com.

Various categories and fields that better align and produces a report with clarity Review collected by and hosted on G2.com.

The tool becomes slow to update fields eventually Review collected by and hosted on G2.com.

I can conveniently see all my notes and policies in one place Review collected by and hosted on G2.com.

First time setting up can be a bit confusing Review collected by and hosted on G2.com.

It's very intuitive and easy to use for a large group of people in different areas. Review collected by and hosted on G2.com.

It doesn't talk to other software so easily. Review collected by and hosted on G2.com.

Trace ability of inquiries handled over different periods of time Review collected by and hosted on G2.com.

Older version not comprehensive and system logic requires a lot of manual setting. Review collected by and hosted on G2.com.

The information is easily accessible and organized Review collected by and hosted on G2.com.

If you get behind it can be a lot of work to input, but that is a user inefficiency, not the product Review collected by and hosted on G2.com.

I like how easy it is to use and how it keeps everything logged. It makes it convenient when needing to pull up something prior. Review collected by and hosted on G2.com.

I dislike how old fashion it looks and how slow it can be. Review collected by and hosted on G2.com.

It took a little while to get everyone involved and when they did it took a little longer than expected to get everyone on board with the program Review collected by and hosted on G2.com.

Too many different ways to use it kind of scared off my employees Review collected by and hosted on G2.com.

Ability to see previous solutions to real issues Review collected by and hosted on G2.com.

At times when multiple people using software, the database can slow down resulting in dead time with customer Review collected by and hosted on G2.com.