--- title: CRM Bot Reviews meta\_title: 'CRM Bot Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 19 reviews by the users' company size, role or industry to find out how CRM Bot works for a business like yours. aggregate\_rating: rating\_value: 4.2 review\_count: 19 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Conversational Intelligence url: https://www.g2.com/categories/conversational-intelligence --- # CRM Bot Reviews & Product Details CRM Bot is an enterprise-grade conversational AI platform that lets organizations build complex, intelligent chat/voice-bots and deploy them to a wide variety of channels. CRM Bot sits on top of your D365/Dataverse, which fuels your chatbots with relevant, structured data, making them intelligent and valuable from day one. CRM Bot is a powerful tool allowing enterprises to build intelligent chatbots fueled by CRM data and managed right from the core business systems. CRM Bot offers fully bespoke, enterprise-ready Conversational Agents, able to work directly from within your line of business system. Lead generation, automated sales, customer service, live problem resolution, booking, payments, internal assistance and more! * * * Seller [CRM Bot](https://www.g2.com/sellers/crm-bot) Discussions [CRM Bot Community](https://www.g2.com/products/crm-bot/discuss) Languages Supported English Overview by Patryk Dumicz (Consulting | Conversational AI | Staff Augmentation) Show More ## Top-Rated Alternatives [ ![Botpress](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Botpress") Botpress 4.5/5(508) ](https://www.g2.com/products/botpress/reviews) [ ![Zendesk for Customer Service](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zendesk for Customer Service") Zendesk for Customer Service 4.3/5(7,019) ](https://www.g2.com/products/zendesk-for-customer-service/reviews) [ ![Paylocity](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Paylocity") Paylocity 4.4/5(6,155) ](https://www.g2.com/products/paylocity/reviews) [ View All Alternatives ](https://www.g2.com/products/crm-bot/competitors/alternatives) ## User Insights Average based on 19 real user reviews. [Log in to unlock pricing and user insights](/login) ![Verified User in Marketing and Advertising](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Marketing and Advertising") UM Verified User in Marketing and Advertising Small-Business (50 or fewer emp.) 6/29/2023 "Fastest and most Efficient Tool" 5/5 What do you like best about CRM Bot? What I love about CRM Bot is how fast and efficient the tool is when I have a question or need to do research on something. It is very simple to use and manage. Review collected by and hosted on G2.com. What do you dislike about CRM Bot? For the time I have been using CRM Bot, I have not seen anything to complain about or work with because all my questions get answered from the AI bot. Awesome tool to use! Review collected by and hosted on G2.com. What problems is CRM Bot solving and how is that benefiting you? CRM Bots is solving the problem that other chat bots are going through, which is effective and clear information when asked. It is working on what other AI chat bots are trying to solve. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Manya H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Manya H.") MH Manya H. Executive Executive Office Small-Business (50 or fewer emp.) 6/27/2023 "Efficient CRM" 5/5 What do you like best about CRM Bot? Most helpful feature of CRM Bot is that it replies within seconds and it does not need any human manwork. Review collected by and hosted on G2.com. What do you dislike about CRM Bot? It is not able to display human emotions or empathise with the customer. Review collected by and hosted on G2.com. What problems is CRM Bot solving and how is that benefiting you? It is reducing the workforce in an organization which leads to cost reduction for a company. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite SM Saurav M. Bp analyst Small-Business (50 or fewer emp.) 7/6/2023 "It makes your work easy" 4.5/5 What do you like best about CRM Bot? The chat bot really helps in customer interaction Review collected by and hosted on G2.com. What do you dislike about CRM Bot? The UI needs to be improved and ease to use the tool should be improved Review collected by and hosted on G2.com. What problems is CRM Bot solving and how is that benefiting you? Really helps in connecting the business process to one chat Review collected by and hosted on G2.com. Show More 8/21/2024 Validated ReviewerIncentivizedSource: G2 invite ![Nidhi k.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nidhi k.") NK Nidhi k. Product Lead Small-Business (50 or fewer emp.) 7/5/2023 "Bot is very responsive and accurate" 5/5 What do you like best about CRM Bot? Bot data and accuracy is beneficial in getting information from the customer. Review collected by and hosted on G2.com. What do you dislike about CRM Bot? no dislike any point as of now because current flow helpful for me Review collected by and hosted on G2.com. What problems is CRM Bot solving and how is that benefiting you? easy and time effective for getting customer feedback Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Marketing and Advertising](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Marketing and Advertising") UM Verified User in Marketing and Advertising Small-Business (50 or fewer emp.) 7/5/2023 "Best Chatbot service!" 4.5/5 What do you like best about CRM Bot? The fact that the Chatbot can help me with a lot of different things for my business like customer service & sales. Review collected by and hosted on G2.com. What do you dislike about CRM Bot? No problems as of yet, really does the job well! Review collected by and hosted on G2.com. What problems is CRM Bot solving and how is that benefiting you? CRM bot offer personalized and efficient customer service, streamlines processes, and helps businesses better manage our customer relationships. CRM Bot contributes to improved customer satisfaction, increased sales, and reduced operational costs, providing a valuable advantage. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Retail](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Retail") UR Verified User in Retail Small-Business (50 or fewer emp.) 7/23/2023 "CRM Bot Connects Customers to Checkout" 3.5/5 What do you like best about CRM Bot? It's responsive to the questions potetial and returning customers pose Review collected by and hosted on G2.com. What do you dislike about CRM Bot? It has the power to replace human to human interaction Review collected by and hosted on G2.com. What problems is CRM Bot solving and how is that benefiting you? Presently answers in a logical format solving customer queries Review collected by and hosted on G2.com. Show More 7/29/2023 Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Marketing and Advertising](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Marketing and Advertising") UM Verified User in Marketing and Advertising Small-Business (50 or fewer emp.) 6/29/2023 "Help when you need it most." 4/5 What do you like best about CRM Bot? Interaction with the customer to find the source of help needed. Review collected by and hosted on G2.com. What do you dislike about CRM Bot? Only gives a select number of choices to the issues the customer may be experiencing. Review collected by and hosted on G2.com. What problems is CRM Bot solving and how is that benefiting you? Takes less time for a CSR once Bot has helped respond to customers. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Non-Profit Organization Management](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Non-Profit Organization Management") AN Verified User in Non-Profit Organization Management Small-Business (50 or fewer emp.) 7/9/2023 "Helpful tool - CRM bot" 4/5 What do you like best about CRM Bot? Helpful chatbot for student management cycle for our NGO. Provides good experience. Review collected by and hosted on G2.com. What do you dislike about CRM Bot? Nothing in particular - works well. All good. Review collected by and hosted on G2.com. What problems is CRM Bot solving and how is that benefiting you? Helps in quickly answering queries from students regarding their volunteer activities. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Internet](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Internet") UI Verified User in Internet Small-Business (50 or fewer emp.) 7/5/2023 "Great and unique AIBot" 4.5/5 What do you like best about CRM Bot? Its most fast paced ai bot ever heard by organisations Review collected by and hosted on G2.com. What do you dislike about CRM Bot? Dislikes as such not observed anything's which can we day drawback Review collected by and hosted on G2.com. What problems is CRM Bot solving and how is that benefiting you? Customer satisfaction is achieved using this bot Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ##### Pricing Pricing details for this product isn’t currently available. Visit the vendor’s website to learn more. [ View More Pricing Information ](https://www.g2.com/products/crm-bot/pricing) ##### ##### CRM Bot Features Responses Customization Control Route To Human Platform Live chat Integrations Branding [ View More Features ](https://www.g2.com/products/crm-bot/features) ##### Categories on G2 [Chatbots](https://www.g2.com/categories/chatbots) ##### Explore More [Top automated software testing platforms for QA teams](https://www.g2.com/discussions/top-automated-software-testing-platforms-for-qa-teams)[What are the best health care credentialing platforms for organizations of 501–1000 employees improving operational efficiency?](https://www.g2.com/discussions/what-are-the-best-health-care-credentialing-platforms-for-organizations-of-501-1000-employees-improving-operational-efficiency)[Is Nintex worth committing to as a UKG Marketplace vendor given the security and compliance credentials required before signing a multi-year contract?](https://www.g2.com/discussions/is-nintex-worth-committing-to-as-a-ukg-marketplace-vendor-given-the-security-and-compliance-credentials-required-before-signing-a-multi-year-contract) [Recommended sales training and onboarding apps](https://www.g2.com/discussions/recommended-sales-training-and-onboarding-apps)[Which jobsite management tools enable creating and assigning tickets directly on project drawings for clear issue documentation?](https://www.g2.com/discussions/which-jobsite-management-tools-enable-creating-and-assigning-tickets-directly-on-project-drawings-for-clear-issue-documentation)[How do organizations use Box to keep content secure and compliant when adopting AI?](https://www.g2.com/discussions/how-do-organizations-use-box-to-keep-content-secure-and-compliant-when-adopting-ai) [Show MoreShow Less](javascript:void(0);)