--- title: CRM and Deals Reviews meta\_title: 'CRM and Deals Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 15 reviews by the users' company size, role or industry to find out how CRM and Deals works for a business like yours. aggregate\_rating: rating\_value: 4.6 review\_count: 15 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Sales Tools url: https://www.g2.com/categories/sales-tools --- # CRM and Deals Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by CRM and Deals but has limited features. Are you part of the CRM and Deals team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! CRM and Deals for Zendesk — Streamlined Sales Management CRM and Deals for Zendesk is an innovative application seamlessly integrated with the Zendesk platform. It is designed to enhance CRM management and deal tracking directly within Zendesk Support. This all-in-one tool empowers teams with an intuitive interface, visual pipelines, centralized deal management, robust analytics, and seamless communication. 🔹 CRM Functionality: Focused Sales Pipeline Management Comprehensive Deal Management Store and manage all deal information in a centralized location, complete with templates, customizable reports, and automated workflows to ensure deals progress smoothly through each stage. Enhanced Communication Keep client communications connected within the deal interface, with access to relevant ticket information including previous and current interactions, public replies, internal notes, and attachments. Detailed Deal Insights Monitor deal progress with visual indicators such as progress bars, while accessing essential details including contact and company information, product details, custom fields, and reminders for planned emails. Advanced Sales Planning Leverage forecast mode and deal statistics to optimize sales planning. Features include writing product descriptions, uploading attachments, downloading reports, and reviewing scheduled events. Customizable Interface Tailor the app to your team’s workflow with extensive customization options, including pipeline modes, automation settings, table views, field customization, and more. Dedicated Support and Development Benefit from GrowthDot's responsive support team and expert developers, ready to assist with app usage, troubleshooting, and custom plugin development. CRM and Deals for Zendesk simplifies sales pipeline management, enhances communication, and provides actionable insights — all within your Zendesk environment. * * * Seller [GrowthDot](https://www.g2.com/sellers/growthdot) Discussions [CRM and Deals Community](https://www.g2.com/products/crm-and-deals/discuss) Languages Supported Czech, Danish, German, English, French, Latvian, Dutch, Norwegian, Portuguese, Spanish Overview by John Barnaby (Growthdot Marketing Manager) Show More ## Pricing Pricing provided by CRM and Deals. ### CRM $6.00 1 Agent Per Month ### Kanban $6.00 1 Agent Per Month [ View More Pricing Information ](https://www.g2.com/products/crm-and-deals/pricing) ## Top-Rated Alternatives [ ![Pipedrive](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pipedrive") Pipedrive 4.3/5(3,106) ](https://www.g2.com/products/pipedrive/reviews) [ ![monday CRM](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "monday CRM") monday CRM 4.5/5(1,518) ](https://www.g2.com/products/monday-crm/reviews) [ ![HighLevel](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "HighLevel") HighLevel 4.6/5(651) ](https://www.g2.com/products/highlevel/reviews) [ View All Alternatives ](https://www.g2.com/products/crm-and-deals/competitors/alternatives) ## User Insights Average based on 15 real user reviews. Typical contract price $0k - $0k [Sign in to view](/login) Per Month [Log in to unlock pricing and user insights](/login) ![Desiree M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Desiree M.") DM Desiree M. Virtual Assistant Small-Business (50 or fewer emp.) 5/24/2023 "Streamlining Customer Relationships and Sales with Zendesk" 5/5 What do you like best about CRM and Deals? What I appreciate most about CRM and Deals for Zendesk is its seamless integration with the existing Zendesk ecosystem. It provides a centralized platform that not only streamlines customer relationship management, but also efficiently tracks and manages deals. Its easy-to-use interface allows for a clear overview of customer interactions, while its sophisticated analytics tools offer valuable insights to help optimize sales performance. The software is highly customizable, enabling businesses to tailor it to their specific needs. This, coupled with excellent customer support, makes CRM and Deals for Zendesk an invaluable asset for any business looking to elevate their customer service and sales efforts. Review collected by and hosted on G2.com. What do you dislike about CRM and Deals? While Zendesk's CRM and Deals platform offers a wealth of useful features, there are a few areas that could benefit from refinement. The software can occasionally feel complex for beginners, which could be mitigated with more robust, intuitive onboarding materials. Additionally, the level of customization, while generally a plus, can sometimes lead to confusion when setting up more intricate workflows. Lastly, although the analytics are insightful, users could benefit from more nuanced and customizable reporting features. Despite these minor drawbacks, Zendesk's CRM and Deals solution remains a valuable tool, and with a few tweaks, it could be truly exceptional. Review collected by and hosted on G2.com. What problems is CRM and Deals solving and how is that benefiting you? CRM and Deals for Zendesk addresses some of the most pressing challenges in managing customer relationships and sales. By centralizing all customer interactions and deal information into one accessible platform, it eliminates the need to toggle between multiple systems. This holistic view aids in understanding customer needs better and enhances our sales strategy. The software's ability to track every stage of the sales process streamlines our workflows significantly, making it easier to identify opportunities and close deals faster. Moreover, the robust analytics offered provide valuable insights that allow us to optimize our sales and customer engagement efforts. The greatest benefit, however, is the seamless integration with other Zendesk tools. This allows us to provide a unified, high-quality customer experience across all touchpoints. In essence, CRM and Deals for Zendesk has helped us improve efficiency, increase sales, and elevate the overall customer experience in our organization. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic Review from User Profile ![Verified User in Consumer Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consumer Services") UC Verified User in Consumer Services Mid-Market (51-1000 emp.) 5/24/2024 "Ease of Use at the tip of your fingertips" 5/5 What do you like best about CRM and Deals? It is easy to use. Does not require a lot of brain power to utilize it. Review collected by and hosted on G2.com. What do you dislike about CRM and Deals? Nothing comes to mind. No significant downside. Review collected by and hosted on G2.com. What problems is CRM and Deals solving and how is that benefiting you? The basid needs of my job as customer support. The data it provides is helpful Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Ankit P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ankit P.") AP Ankit P. Business Development Executive Mid-Market (51-1000 emp.) 10/3/2023 "Efficient Sales management and Time saver" 5/5 What do you like best about CRM and Deals? It's very Useful and amazing CRM , where we can have proper tracking of everything . They have their own separate pipeline, I am using it frequently and it's really easy to use.I appreciate their customer support services. Review collected by and hosted on G2.com. What do you dislike about CRM and Deals? It would be more good , if they add one more features of multiple languages. It's bit complex for beginners. Review collected by and hosted on G2.com. What problems is CRM and Deals solving and how is that benefiting you? It's gives us a proper understanding of piples with systamatic data ,It have very attractive features for sales . It's saving time. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![John C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "John C.") JC John C. Sr. Account Manager Small-Business (50 or fewer emp.) 10/27/2023 "A great tool for a specific need" 4/5 What do you like best about CRM and Deals? While many of it's features did not appeal to my type of sales, I do like the automation features. In a slower pace sales environment, this is a great way to stay in touch with the prospect and keep the deal moving forward Review collected by and hosted on G2.com. What do you dislike about CRM and Deals? I have found nothing negative at the moment. Review collected by and hosted on G2.com. What problems is CRM and Deals solving and how is that benefiting you? It doesn't let me have any deal fall through the cracks! Review collected by and hosted on G2.com. Show More 11/14/2024 Validated ReviewerIncentivizedSource: G2 invite ![James R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "James R.") JR James R. Small-Business (50 or fewer emp.) 11/1/2023 "A Time saver and efficient sale leads software" 5/5 What do you like best about CRM and Deals? It helps in effective sales pipeline, helps to easy analysis of positive leads and follows for successful conversions Review collected by and hosted on G2.com. What do you dislike about CRM and Deals? Support in other additional languages would have do the job much more easier. Review collected by and hosted on G2.com. What problems is CRM and Deals solving and how is that benefiting you? Effective handling of leads and to keep a followup in order to nurture clients and businesses for a successful outflow Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![WASIM A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "WASIM A.") WA WASIM A. Mid-Market (51-1000 emp.) 10/31/2023 "customer support" 5/5 What do you like best about CRM and Deals? Mainly problem resolving software between us and customers, easy to use for chat procress and i use it frequent for customer support. Review collected by and hosted on G2.com. What do you dislike about CRM and Deals? Searching of option isn't handy will take time to search Review collected by and hosted on G2.com. What problems is CRM and Deals solving and how is that benefiting you? Resolving customers queries, connection between us and customers are easy Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Govind U.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Govind U.") GU Govind U. Business Development Executive Mid-Market (51-1000 emp.) 10/9/2023 "Best tool for the customer service and relationship" 5/5 What do you like best about CRM and Deals? It's easy to use, easy to understand, and best in class integration with Zendesk. Great way of tracking ticket.easy to maintain pipeline for the business and customer Review collected by and hosted on G2.com. What do you dislike about CRM and Deals? Not much for disliking but sometimes get stuck s Review collected by and hosted on G2.com. What problems is CRM and Deals solving and how is that benefiting you? Resolve much issues in few time and easy to maintain customer Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Yogendra S R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Yogendra S R.") YR Yogendra S R. Assistant Manager Business Development Small-Business (50 or fewer emp.) 10/16/2023 "Ease to Roll up" 4.5/5 What do you like best about CRM and Deals? It help to manage the inventory and data with much sorted way you can easily use filter to have much accurate results Review collected by and hosted on G2.com. What do you dislike about CRM and Deals? User interface can be improved and made much user friendly Review collected by and hosted on G2.com. What problems is CRM and Deals solving and how is that benefiting you? Not so user friendly Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Likith D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Likith D.") LD Likith D. Operations Executive Mid-Market (51-1000 emp.) 10/5/2023 "crm" 5/5 What do you like best about CRM and Deals? One-stop solutions for customer support, Easy to use and very much helpful, supportive, easy access and extraordinary features Review collected by and hosted on G2.com. What do you dislike about CRM and Deals? Options are not handy when needed something Review collected by and hosted on G2.com. What problems is CRM and Deals solving and how is that benefiting you? Resolving customer's issues via text and clarifying every doubts Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") UC Verified User in Computer Software Mid-Market (51-1000 emp.) 10/26/2023 "Great for early stage companies" 4/5 What do you like best about CRM and Deals? It is user friendly, I have used other sales tools. HubSpot Salesforce and I would have to say zendesk for sales is great Review collected by and hosted on G2.com. What do you dislike about CRM and Deals? Nothing comes to mind about things I Dislike because as I said before it is much easier than other tools Review collected by and hosted on G2.com. What problems is CRM and Deals solving and how is that benefiting you? It is how we manage our prospects and customers Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ## Pricing Options Pricing provided by CRM and Deals. ### CRM $6.00 1 Agent Per Month ### Kanban $6.00 1 Agent Per Month ### CRM and Kanban $9.00 1 Agent Per Month [ View More Pricing Information ](https://www.g2.com/products/crm-and-deals/pricing) ##### Categories on G2 [CRM](https://www.g2.com/categories/crm)[Help Desk](https://www.g2.com/categories/help-desk) ##### Explore More [Which exit interview management solutions offer pre-built survey templates that reduce HR setup time to under one month?](https://www.g2.com/discussions/which-exit-interview-management-solutions-offer-pre-built-survey-templates-that-reduce-hr-setup-time-to-under-one-month)[Accounting Firms in Indianapolis](https://www.g2.com/categories/accounting-firms/locations/indianapolis-in-us)[Which platform offers AI-powered content generation?](https://www.g2.com/discussions/which-platform-offers-ai-powered-content-generation) [Top robotic process automation tools for startups](https://www.g2.com/discussions/top-robotic-process-automation-tools-for-startups)[Podium vs DealerSocket: which automotive marketing platform is better for real-time customer response at dealerships?](https://www.g2.com/discussions/podium-vs-dealersocket-which-automotive-marketing-platform-is-better-for-real-time-customer-response-at-dealerships)[Pros and Cons Details](https://www.g2.com/products/crm-and-deals/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)