Jordan W.
JW
Jordan W.
Media Director
Small-Business (50 or fewer emp.)
"Jordan's Review"
4.5/5
What do you like best about Critical Mention?

Helps us find, clip, and share tv and radio interviews of our clients in the media Review collected by and hosted on G2.com.

What do you dislike about Critical Mention?

Parsing through results, it's not always easy to determine if the keywords you were searching for match the clips populated. Review collected by and hosted on G2.com.

Response from Priscilla Osorio of Critical Mention
Edit edit

Hi Jordan, we appreciate you taking the time to tell us how Critical mention has helped you and your clients track and share broadcast clips. Please feel free to contact your dedicated account manager to help sort out your keyword searches. We pride ourselves on our responsiveness and are always happy to help if ever you need it!

JB
Jen B.
Mid-Market (51-1000 emp.)
"I appreciate the quick and simple overview it offers stakeholders to show value of a media campaign."
4/5
What do you like best about Critical Mention?

I like how easy it is to use and how simple the layout is. Review collected by and hosted on G2.com.

What do you dislike about Critical Mention?

I dislike that there are media outlets the service does not capture. Review collected by and hosted on G2.com.

Response from Priscilla Osorio of Critical Mention
Edit edit

Hi Jen, thank you for sharing your experience using Critical Mention's Earned Media Suite. One of our biggest goals to make sure our platform is easy to use, so we're happy to learn that's been your experience! Please feel free to reach out to your account manager to learn more about how we can add certain media outlets so you can track them. As you kindly mentioned, we're always available and here to help you make the best of our services. We appreciate hearing from you!

Verified User in Public Relations and Communications
AP
Verified User in Public Relations and Communications
Small-Business (50 or fewer emp.)
"Best Media Monitoring I've Experienced"
5/5
What do you like best about Critical Mention?

If you're looking for a powerful platform that both monitors media (including broadcast) AND has an accurate media database Critical Mention is for you. This week alone Critical Mention's monitoring has saved my team twice by providing lightning fast alerts on some important news we were waiting for...this capability absolutely helped my team execute on something very important and made us look great to our client. Can't ask for anything more than that. In addition, we have a dedicated account exec who is beyond helpful. The support is GREAT and much better than what I've experienced in the past from larger players in the industry. Review collected by and hosted on G2.com.

What do you dislike about Critical Mention?

I have no complaints. Some of the media contacts need to be updated but their platform makes it very easy to request further information on particular contacts. So far, I have been able to get contact details for every reporter I've needed. Review collected by and hosted on G2.com.

Response from Priscilla Osorio of Critical Mention
Edit edit

Thank you so much for letting us know how much our Earned Media Suite means to you. We're beyond excited to see that our lightning-fast alerts have helped your agency and its clients. We pride ourselves on our real-time monitoring and superior customer service, so we're thrilled to know that your platform experience and relationship with your account manager has contributed to the best media monitoring experience you've ever had!

Verified User in Government Relations
AG
Verified User in Government Relations
Small-Business (50 or fewer emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
"Overall good experience using Critical Mention for media mentoring."
4.5/5
What do you like best about Critical Mention?

I like the streamlined process of monthly reporting. Review collected by and hosted on G2.com.

What do you dislike about Critical Mention?

The user interface is not bad but could be better. Review collected by and hosted on G2.com.

Response from Priscilla Osorio of Critical Mention
Edit edit

Thank you very much for sharing your experience using Critical Mention. We're delighted to see you love our reporting features and have used them to showcase your earned media. Thanks again for sharing!

Verified User in Public Relations and Communications
UP
Verified User in Public Relations and Communications
Enterprise (> 1000 emp.)
"Best Media Monitoring Tool Out There"
5/5
What do you like best about Critical Mention?

It has been a very effective tool in helping my department gathering coverage on our clients and creating media reports. It's so easy to use when watching, editing and sharing coverage. Can't think of anything else like it, honestly. Review collected by and hosted on G2.com.

What do you dislike about Critical Mention?

Nothing comes to mind. It's overall an AMAZING tool. Review collected by and hosted on G2.com.

Response from Priscilla Osorio of Critical Mention
Edit edit

Thank you very much for giving us such a wonderful review. We're thrilled to learn that you and your clients greatly enjoy the coverage tracking and report building features our Earned Media Suite has to offer. Thanks again!

Verified User in Leisure, Travel & Tourism
AL
Verified User in Leisure, Travel & Tourism
Small-Business (50 or fewer emp.)
"Critical Mention delivers an Oscar-worthy performance for tracking media mentions effortlessly"
4.5/5
What do you like best about Critical Mention?

Critical Mention proved its worth when Lake Havasu City received a surprise shout-out during the 90th Academy Awards in 2018, with an estimated audience worldwide of nearly 27 million people. As a small-town destination management organization employing only seven people full-time, the free and fortuitous publicity we received completely caught us off guard. Without Critical Mention, we would not have been able to track and report the massive coverage we received from media outlets around the world. I like how easy it is to prepare custom reports to share internally and with stakeholders. The analytics are easy to understand and see at a glance. Review collected by and hosted on G2.com.

What do you dislike about Critical Mention?

We get too many weather forecast mentions for our city in our daily digest. There should be a filter so users can exclude this content. Also, I would like to see more social media coverage on the platform. The only option currently provided to us is Twitter. Review collected by and hosted on G2.com.

Response from Priscilla Osorio of Critical Mention
Edit edit

Thank you for taking the time to write such a wonderful review of our Critical Mention platform. It brings us great joy to learn that our earned media platform has helped you track and report the media coverage you need. Our social media monitoring also allows users to track Facebook and YouTube in addition to Twitter. We'd be happy to help you set those up, so please contact your account manager if you'd like to get started. We're also happy to let you know that more social networks will soon be added to the platform.

Thank you for sharing you and your supervisor's awesome experience while utilizing our customizable reports and detailed analytics features. We appreciate your feedback and look forward to continuing to provide the best earned-media service out there.

Verified User in Health, Wellness and Fitness
UH
Verified User in Health, Wellness and Fitness
Enterprise (> 1000 emp.)
"Good service with some small gaps"
4/5
What do you like best about Critical Mention?

Receiving coverage, you didn't know about Review collected by and hosted on G2.com.

What do you dislike about Critical Mention?

gaps in coverage and some erroneous coverage Review collected by and hosted on G2.com.

Response from Priscilla Osorio of Critical Mention
Edit edit

Thank you very much for sharing how Critical Mention's Earned Media Suite allows you to quickly monitor your mentions and easily share them with executives and board members directly through the platform. We appreciate every part of your review and will use your response to provide the best service out there.

Verified User in Public Relations and Communications
UP
Verified User in Public Relations and Communications
Small-Business (50 or fewer emp.)
"Cm review"
4.5/5
What do you like best about Critical Mention?

Easy to edit broadcast items and pickup coverage Review collected by and hosted on G2.com.

What do you dislike about Critical Mention?

Would be great to upload docs, more customization Review collected by and hosted on G2.com.

Response from Priscilla Osorio of Critical Mention
Edit edit

Thank you for leaving such a nice review. It's great to learn that our Critical Mention Earned Media Suite is benefiting you and your clients. Please reach out to your dedicated account manager to learn all the ways in which you can customize your reports. We're happy to help, always!

Verified User in Public Relations and Communications
UP
Verified User in Public Relations and Communications
Small-Business (50 or fewer emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
"Good but could be better"
3.5/5
What do you like best about Critical Mention?

The reports are easy to access and export Review collected by and hosted on G2.com.

What do you dislike about Critical Mention?

The interface is still a bit clunky. Also, archived data can be hard to locate. Review collected by and hosted on G2.com.

Response from Priscilla Osorio of Critical Mention
Edit edit

Thank you for sharing your experience. We're happy to have you as a client and enjoy learning that you like our Reports feature. Please contact your dedicated account manager for assistance with the platform. We'd be happy to set up a training session to make sure your platform experience is nothing but perfect. Thanks again for sharing your experience!

Verified User in Public Relations and Communications
UP
Verified User in Public Relations and Communications
Enterprise (> 1000 emp.)
"solid tool, good capabilities."
4.5/5
What do you like best about Critical Mention?

You can filter your searches any which way you need, and if you know what you're looking for you'll eventually find it. Broadcast monitoring can be difficult, but this tool does a pretty good job with the transcription. You can also edit your clips to the relevant snippets, which I like. Review collected by and hosted on G2.com.

What do you dislike about Critical Mention?

Sometimes the snippets are difficult to edit, or the timing with the transcript and the spoken words to match-up. It's a bit glitchy, and some of the UX feels outdated. But overall, It's still a great tool. Review collected by and hosted on G2.com.

Response from Priscilla Osorio of Critical Mention
Edit edit

Thank you for sharing your great experience using our platform. We're happy to know you enjoy the Critical Mention platform's filtering, editing and transcription features. We're always working on providing the best service and customer experience, so we really appreciate all of your feedback. As always, please feel free to reach out to your account manager if you need assistance with the platform. Glad we could provide the perfect media tools for you and your clients!