Critical Mention uses up-to-date feeds of content and activity notifications from a large selection of media channels. I use these tools to monitor stories important to my clients, track mentions of the companies I work with by media outlets,s and monitor social media, blogs, YouTube. When I have trouble finding a story, their 24/365 team helps me find mentions. The customer service is the best -and I have used numerous services during my 30+ career.
The software they use allows me to target specific keywords, mentions, or topics, and customize feeds to my liking. The reports are easy to read and I can send links of relevant updates and alerts to clients. I can store relevant mentions and/or posts for future reference and when necessary analyze findings with reporting features such as number and frequency of specific posts, impact on a client, etc. Review collected by and hosted on G2.com.