--- title: Critical Mention Reviews meta\_title: 'Critical Mention Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 221 reviews by the users' company size, role or industry to find out how Critical Mention works for a business like yours. aggregate\_rating: rating\_value: 4.3 review\_count: 221 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Public Relations (PR) url: https://www.g2.com/categories/public-relations-pr --- # Critical Mention Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Critical Mention but has limited features. Are you part of the Critical Mention team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! The fastest, most reliable all-in-one PR and earned media platform featuring global media monitoring, a media contact database and robust analytics. Search results are easily analyzed, turned into actionable data and shared using Critical Mention's comprehensive Earned Media Suite. 24/7/365 customer support included with every subscription. * * * Seller [Onclusive](https://www.g2.com/sellers/onclusive-2026-07-17) Discussions [Critical Mention Community](https://www.g2.com/products/critical-mention/discuss) Languages Supported English, French, Spanish Solution Type All-in-One Overview by Drew Rosenfeld Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 2 months ### Return on Investment 14 months [ View More Pricing Information ](https://www.g2.com/products/critical-mention/pricing) ## Top-Rated Alternatives [ ![Meltwater](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Meltwater") Meltwater 4.1/5(2,668) ](https://www.g2.com/products/meltwater/reviews) [ ![CisionOne](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "CisionOne") CisionOne 3.9/5(1,344) ](https://www.g2.com/products/cisionone/reviews) [ ![Muck Rack](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Muck Rack") Muck Rack 4.5/5(500) ](https://www.g2.com/products/muck-rack/reviews) [ View All Alternatives ](https://www.g2.com/products/critical-mention/competitors/alternatives) ## User Insights Average based on 221 real user reviews. Implementation Time 2 months Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ![Jordan W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jordan W.") JW Jordan W. Media Director Small-Business (50 or fewer emp.) 2/9/2021 "Jordan's Review" 4.5/5 What do you like best about Critical Mention? Helps us find, clip, and share tv and radio interviews of our clients in the media Review collected by and hosted on G2.com. What do you dislike about Critical Mention? Parsing through results, it's not always easy to determine if the keywords you were searching for match the clips populated. Review collected by and hosted on G2.com. What problems is Critical Mention solving and how is that benefiting you? Having a database of tv and radio clips that we can log for clients when they show up in the media. Review collected by and hosted on G2.com. Show More Response from Priscilla Osorio of Critical Mention [Editedit](https://www.g2.com/survey_responses/critical-mention-review-4591607/official_response/edit) Hi Jordan, we appreciate you taking the time to tell us how Critical mention has helped you and your clients track and share broadcast clips. Please feel free to contact your dedicated account manager to help sort out your keyword searches. We pride ourselves on our responsiveness and are always happy to help if ever you need it! Current UserValidated ReviewerIncentivizedSource: G2 invite JB Jen B. Mid-Market (51-1000 emp.) 12/17/2020 "I appreciate the quick and simple overview it offers stakeholders to show value of a media campaign." 4/5 What do you like best about Critical Mention? I like how easy it is to use and how simple the layout is. Review collected by and hosted on G2.com. What do you dislike about Critical Mention? I dislike that there are media outlets the service does not capture. Review collected by and hosted on G2.com. Recommendations to others considering Critical Mention: I recommend folks take advantage of the support provided by Critical Mention. They are always available and very willing to help with set up and help me get what I need from the service. Review collected by and hosted on G2.com. What problems is Critical Mention solving and how is that benefiting you? It helps me show executives the value of our media relations campaigns in terms of audience reached and earned media. Review collected by and hosted on G2.com. Show More Response from Priscilla Osorio of Critical Mention [Editedit](https://www.g2.com/survey_responses/critical-mention-review-4525400/official_response/edit) Hi Jen, thank you for sharing your experience using Critical Mention's Earned Media Suite. One of our biggest goals to make sure our platform is easy to use, so we're happy to learn that's been your experience! Please feel free to reach out to your account manager to learn more about how we can add certain media outlets so you can track them. As you kindly mentioned, we're always available and here to help you make the best of our services. We appreciate hearing from you! Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Public Relations and Communications](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Public Relations and Communications") AP Verified User in Public Relations and Communications Small-Business (50 or fewer emp.) 9/22/2020 "Best Media Monitoring I've Experienced" 5/5 What do you like best about Critical Mention? If you're looking for a powerful platform that both monitors media (including broadcast) AND has an accurate media database Critical Mention is for you. This week alone Critical Mention's monitoring has saved my team twice by providing lightning fast alerts on some important news we were waiting for...this capability absolutely helped my team execute on something very important and made us look great to our client. Can't ask for anything more than that. In addition, we have a dedicated account exec who is beyond helpful. The support is GREAT and much better than what I've experienced in the past from larger players in the industry. Review collected by and hosted on G2.com. What do you dislike about Critical Mention? I have no complaints. Some of the media contacts need to be updated but their platform makes it very easy to request further information on particular contacts. So far, I have been able to get contact details for every reporter I've needed. Review collected by and hosted on G2.com. What problems is Critical Mention solving and how is that benefiting you? Reliable, accurate and fast media monitoring. Review collected by and hosted on G2.com. Show More Response from Priscilla Osorio of Critical Mention [Editedit](https://www.g2.com/survey_responses/critical-mention-review-4396181/official_response/edit) Thank you so much for letting us know how much our Earned Media Suite means to you. We're beyond excited to see that our lightning-fast alerts have helped your agency and its clients. We pride ourselves on our real-time monitoring and superior customer service, so we're thrilled to know that your platform experience and relationship with your account manager has contributed to the best media monitoring experience you've ever had! Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Government Relations](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Government Relations") AG Verified User in Government Relations Small-Business (50 or fewer emp.) 7/29/2021 Business partner of the seller or seller's competitor, not included in G2 scores. "Overall good experience using Critical Mention for media mentoring." 4.5/5 What do you like best about Critical Mention? I like the streamlined process of monthly reporting. Review collected by and hosted on G2.com. What do you dislike about Critical Mention? The user interface is not bad but could be better. Review collected by and hosted on G2.com. What problems is Critical Mention solving and how is that benefiting you? We have been able to showcase an ROI on our earned media and marketing communications strategy. Review collected by and hosted on G2.com. Show More Response from Priscilla Osorio of Critical Mention [Editedit](https://www.g2.com/survey_responses/critical-mention-review-4896418/official_response/edit) Thank you very much for sharing your experience using Critical Mention. We're delighted to see you love our reporting features and have used them to showcase your earned media. Thanks again for sharing! Validated ReviewerIncentivizedSource: Seller invite ![Verified User in Public Relations and Communications](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Public Relations and Communications") UP Verified User in Public Relations and Communications Enterprise (\> 1000 emp.) 12/18/2020 "Best Media Monitoring Tool Out There" 5/5 What do you like best about Critical Mention? It has been a very effective tool in helping my department gathering coverage on our clients and creating media reports. It's so easy to use when watching, editing and sharing coverage. Can't think of anything else like it, honestly. Review collected by and hosted on G2.com. What do you dislike about Critical Mention? Nothing comes to mind. It's overall an AMAZING tool. Review collected by and hosted on G2.com. Recommendations to others considering Critical Mention: Best tool out there for media monitoring, especially for all my public relations/communications people! Review collected by and hosted on G2.com. What problems is Critical Mention solving and how is that benefiting you? We are solving the need to see where we are mentioned in the media landscape. Overall, love that I can keep track of coverage on businesses/clients in my industry. Review collected by and hosted on G2.com. Show More Response from Priscilla Osorio of Critical Mention [Editedit](https://www.g2.com/survey_responses/critical-mention-review-4527315/official_response/edit) Thank you very much for giving us such a wonderful review. We're thrilled to learn that you and your clients greatly enjoy the coverage tracking and report building features our Earned Media Suite has to offer. Thanks again! Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Leisure, Travel & Tourism](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Leisure, Travel & Tourism") AL Verified User in Leisure, Travel & Tourism Small-Business (50 or fewer emp.) 8/13/2020 "Critical Mention delivers an Oscar-worthy performance for tracking media mentions effortlessly" 4.5/5 What do you like best about Critical Mention? Critical Mention proved its worth when Lake Havasu City received a surprise shout-out during the 90th Academy Awards in 2018, with an estimated audience worldwide of nearly 27 million people. As a small-town destination management organization employing only seven people full-time, the free and fortuitous publicity we received completely caught us off guard. Without Critical Mention, we would not have been able to track and report the massive coverage we received from media outlets around the world. I like how easy it is to prepare custom reports to share internally and with stakeholders. The analytics are easy to understand and see at a glance. Review collected by and hosted on G2.com. What do you dislike about Critical Mention? We get too many weather forecast mentions for our city in our daily digest. There should be a filter so users can exclude this content. Also, I would like to see more social media coverage on the platform. The only option currently provided to us is Twitter. Review collected by and hosted on G2.com. Recommendations to others considering Critical Mention: Make sure your account is set to receive the daily digest. This setting was turned off in our account for reasons unknown to us, and we weren't receiving it for some time. Review collected by and hosted on G2.com. What problems is Critical Mention solving and how is that benefiting you? On the Media Room section of our website, we have an extensive list of links to stories that highlight Lake Havasu City tourism. We use Critical Mention to keep this page up-to-date. My supervisor uses it when he prepares reports to our Board of Supervisors. We have also used it to track the publicity we receive when we send b-roll of special events to TV news programs. Review collected by and hosted on G2.com. Show More Response from Priscilla Osorio of Critical Mention [Editedit](https://www.g2.com/survey_responses/critical-mention-review-4343103/official_response/edit) Thank you for taking the time to write such a wonderful review of our Critical Mention platform. It brings us great joy to learn that our earned media platform has helped you track and report the media coverage you need. Our social media monitoring also allows users to track Facebook and YouTube in addition to Twitter. We'd be happy to help you set those up, so please contact your account manager if you'd like to get started. We're also happy to let you know that more social networks will soon be added to the platform. Thank you for sharing you and your supervisor's awesome experience while utilizing our customizable reports and detailed analytics features. We appreciate your feedback and look forward to continuing to provide the best earned-media service out there. Current UserValidated ReviewerSource: Organic ![Verified User in Health, Wellness and Fitness](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Health, Wellness and Fitness") UH Verified User in Health, Wellness and Fitness Enterprise (\> 1000 emp.) 4/6/2021 "Good service with some small gaps" 4/5 What do you like best about Critical Mention? Receiving coverage, you didn't know about Review collected by and hosted on G2.com. What do you dislike about Critical Mention? gaps in coverage and some erroneous coverage Review collected by and hosted on G2.com. What problems is Critical Mention solving and how is that benefiting you? We needed the ability to report to executives and board members our media success. Review collected by and hosted on G2.com. Show More Response from Priscilla Osorio of Critical Mention [Editedit](https://www.g2.com/survey_responses/critical-mention-review-4675490/official_response/edit) Thank you very much for sharing how Critical Mention's Earned Media Suite allows you to quickly monitor your mentions and easily share them with executives and board members directly through the platform. We appreciate every part of your review and will use your response to provide the best service out there. Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Public Relations and Communications](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Public Relations and Communications") UP Verified User in Public Relations and Communications Small-Business (50 or fewer emp.) 4/6/2021 "Cm review" 4.5/5 What do you like best about Critical Mention? Easy to edit broadcast items and pickup coverage Review collected by and hosted on G2.com. What do you dislike about Critical Mention? Would be great to upload docs, more customization Review collected by and hosted on G2.com. What problems is Critical Mention solving and how is that benefiting you? Track coverage and reporting to clients Review collected by and hosted on G2.com. Show More Response from Priscilla Osorio of Critical Mention [Editedit](https://www.g2.com/survey_responses/critical-mention-review-4675472/official_response/edit) Thank you for leaving such a nice review. It's great to learn that our Critical Mention Earned Media Suite is benefiting you and your clients. Please reach out to your dedicated account manager to learn all the ways in which you can customize your reports. We're happy to help, always! Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Public Relations and Communications](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Public Relations and Communications") UP Verified User in Public Relations and Communications Small-Business (50 or fewer emp.) 2/22/2021 Business partner of the seller or seller's competitor, not included in G2 scores. "Good but could be better" 3.5/5 What do you like best about Critical Mention? The reports are easy to access and export Review collected by and hosted on G2.com. What do you dislike about Critical Mention? The interface is still a bit clunky. Also, archived data can be hard to locate. Review collected by and hosted on G2.com. Recommendations to others considering Critical Mention: Make sure it meets your needs and you get training on how to use the interface. Review collected by and hosted on G2.com. What problems is Critical Mention solving and how is that benefiting you? Media coverage tracking Review collected by and hosted on G2.com. Show More Response from Priscilla Osorio of Critical Mention [Editedit](https://www.g2.com/survey_responses/critical-mention-review-4613251/official_response/edit) Thank you for sharing your experience. We're happy to have you as a client and enjoy learning that you like our Reports feature. Please contact your dedicated account manager for assistance with the platform. We'd be happy to set up a training session to make sure your platform experience is nothing but perfect. Thanks again for sharing your experience! Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Public Relations and Communications](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Public Relations and Communications") UP Verified User in Public Relations and Communications Enterprise (\> 1000 emp.) 9/24/2020 "solid tool, good capabilities." 4.5/5 What do you like best about Critical Mention? You can filter your searches any which way you need, and if you know what you're looking for you'll eventually find it. Broadcast monitoring can be difficult, but this tool does a pretty good job with the transcription. You can also edit your clips to the relevant snippets, which I like. Review collected by and hosted on G2.com. What do you dislike about Critical Mention? Sometimes the snippets are difficult to edit, or the timing with the transcript and the spoken words to match-up. It's a bit glitchy, and some of the UX feels outdated. But overall, It's still a great tool. Review collected by and hosted on G2.com. What problems is Critical Mention solving and how is that benefiting you? Our client wanted to get a better sense of their broadcast reach, and this was the perfect tool to pick up those mentions. Review collected by and hosted on G2.com. Show More Response from Priscilla Osorio of Critical Mention [Editedit](https://www.g2.com/survey_responses/critical-mention-review-4399335/official_response/edit) Thank you for sharing your great experience using our platform. We're happy to know you enjoy the Critical Mention platform's filtering, editing and transcription features. We're always working on providing the best service and customer experience, so we really appreciate all of your feedback. As always, please feel free to reach out to your account manager if you need assistance with the platform. Glad we could provide the perfect media tools for you and your clients! Current UserValidated ReviewerIncentivizedSource: G2 invite ## Questions about Critical Mention? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Critical Mention ](https://www.g2.com/products/critical-mention/discussions/new) GU Guest User What is Critical Mention used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-critical-mention-used-for) ![Anuj Sawan R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Anuj Sawan R.") AR Anuj Sawan Rastogi • Last activity about 3 years ago Can the bandwidth insights be captured for real time motion? 2 Upvotes 1 [ Join the conversation ](https://www.g2.com/discussions/14998-can-the-bandwidth-insights-be-captured-for-real-time-motion) [ View all Discussions ](https://www.g2.com/products/critical-mention/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 2 months ### Return on Investment 14 months ### Average Discount 14% [ View More Pricing Information ](https://www.g2.com/products/critical-mention/pricing) Critical Mention Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_46e0d2ba3ffe5aba83a48e060dfdfe5f/meltwater.png "Product Avatar Image") Meltwater 4.1/5(2,668) [ Compare Now ](https://www.g2.com/compare/critical-mention-vs-meltwater) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_6a6c4764dcc500e5c69b19c93b4b15e2/cisionone.png "Product Avatar Image") CisionOne 3.9/5(1,344) [ Compare Now ](https://www.g2.com/compare/cisionone-vs-critical-mention) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_d6d4fa81865ac38015c0028ba0dca27d/tveyes.png "Product Avatar Image") TVEyes 4.2/5(1,339) [ Compare Now ](https://www.g2.com/compare/critical-mention-vs-tveyes) ##### ##### Critical Mention Features Reporting Keyword Targeting Custom Feeds and Alerts Custom Reports Media Channels Broadcast Media Print Media Online Media Geographic Coverage Local Media National Media International Media Monitoring & Listening Social Measurement Brand Monitoring Keyword Tracking [ View More Features ](https://www.g2.com/products/critical-mention/features) ##### Categories on G2 [Social Media Listening Tools](https://www.g2.com/categories/social-media-listening-tools)[Media Monitoring](https://www.g2.com/categories/media-monitoring)[Media and Influencer Targeting](https://www.g2.com/categories/media-and-influencer-targeting) [Social Media Listening Tools](https://www.g2.com/categories/social-media-listening-tools)[Media Monitoring](https://www.g2.com/categories/media-monitoring)[Media and Influencer Targeting](https://www.g2.com/categories/media-and-influencer-targeting)[PR Analytics](https://www.g2.com/categories/pr-analytics) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Which Quote-to-Cash platforms work best for a SaaS company managing subscription billing, renewals and usage-based pricing all in one place?](https://www.g2.com/discussions/which-quote-to-cash-platforms-work-best-for-a-saas-company-managing-subscription-billing-renewals-and-usage-based-pricing-all-in-one-place)[How do teams use Box to manage and extract value from unstructured content like documents and PDFs?](https://www.g2.com/discussions/how-do-teams-use-box-to-manage-and-extract-value-from-unstructured-content-like-documents-and-pdfs)[Is Tessitura actually worth it for museum management teams seeking measurable ROI within the first twelve months?](https://www.g2.com/discussions/is-tessitura-actually-worth-it-for-museum-management-teams-seeking-measurable-roi-within-the-first-twelve-months) [What sales training platforms let you build a curriculum specific to your sales motion rather than forcing reps through generic modules that do not match how you actually sell?](https://www.g2.com/discussions/what-sales-training-platforms-let-you-build-a-curriculum-specific-to-your-sales-motion-rather-than-forcing-reps-through-generic-modules-that-do-not-match-how-you-actually-sell%20)[Top software for asset utilization analytics](https://www.g2.com/discussions/top-software-for-asset-utilization-analytics)[Pros and Cons Details](https://www.g2.com/products/critical-mention/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)