Hey there! Thank you for the thoughtful review. We’re glad to hear our pre‑hire assessments are supporting your hiring and development efforts. Our team appreciates the feedback on needing a broader process overview and will keep working to make the experience even smoother. We are grateful to be part of your efforts to reduce turnover and strengthen your team.

Thank you for choosing Criteria!

Hi Austin, thank you so much for your thoughtful review. We're thrilled to hear that Criteria has helped you streamline your hiring process and provided a smooth implementation experience—ease of use and flexibility are core to our platform, and it's great to know that our customizable assessment batteries are helping you tailor evaluations to each role.

We’re especially glad to hear that moving assessments to the front of your hiring process has not only sped things up but also made the process fairer for candidates. That’s exactly the kind of impact we aim to deliver—helping organizations make faster, more confident hiring decisions while improving the candidate experience.

We appreciate your feedback on the sorting of results. If you ever want to explore additional features or best practices to get even more out of your Criteria subscription, our support team would be happy to help.

Thanks again for being a valued customer!

Hi Eric, thank you for your insightful review! We're glad to hear that Criteria’s assessments—particularly those measuring critical thinking—are helping your team validate or challenge initial impressions of candidates during the hiring process. It's great to know that you've observed a strong correlation between high performers and those who score well on the assessments, and that you're using the results as a valuable data point to dig deeper when needed. This kind of evidence-based approach is what our tools are designed to support: helping teams make more informed, confident hiring decisions while reducing the risk of costly mis-hires.

We also appreciate your balanced perspective on candidate reactions to testing. While some candidates may be hesitant, many appreciate the opportunity to demonstrate their abilities beyond a resume or interview. In fact, our research shows that 96% of test takers report a positive experience with our assessments, and many candidates feel that assessments give them a fairer chance to showcase their potential. That said, we understand the importance of candidate experience and are always working to ensure our assessments are engaging, accessible, and aligned with your hiring goals.

Thank you again for your feedback and for using Criteria as part of your hiring strategy. If you’re ever interested in exploring additional insights—such as personality traits or emotional intelligence—to complement your evaluation of critical thinking, we’d be happy to help you expand your approach. Your thoughtful use of the platform is exactly what we strive to support.

Hi Charlie, thank you for your thoughtful review and for highlighting how Criteria is helping you make more informed hiring and training decisions.

We’re especially glad to hear that you find the platform easy to use and that it supports both team fit evaluation and tailored training strategies; these are two areas where our assessments are designed to add real value. Your ability to select the right assessments for each role is exactly what we aim to empower through our flexible, science-backed tools.

It’s also great to hear that Criteria is helping you answer key questions about which tests to use. Many of our customers appreciate how our platform simplifies that decision-making process, especially with customizable test batteries and immediate scoring insights.

We’re grateful for your positive feedback and are here to support you as your hiring needs evolve. Thanks again for being a part of the Criteria community!

Thank you for your thoughtful review and for highlighting both the strengths and areas for improvement in your experience with Criteria.

We’re glad to hear that you value Criteria’s clear evaluation metrics and the role our assessments play in reducing bias and promoting fairness in hiring. That’s a core part of our mission: to help organizations make more objective, data-driven talent decisions.

We also appreciate your feedback regarding language accessibility. At Criteria, we recognize that language can significantly impact how candidates engage with assessments. That’s why we offer assessments in over 25 languages, with more being added regularly.

To ensure quality and fairness, Criteria follows a rigorous translation and validation process that includes expert linguists, native-speaking reviewers, and industrial-organizational psychologists. This process ensures that each translated assessment maintains its scientific validity while sounding natural and culturally appropriate in the target language.

We’re committed to making our platform more inclusive and accessible for non-native English speakers, and your feedback helps us continue to improve. If you’d like to explore our available language options or need support tailoring assessments for a multilingual candidate pool, our team would be happy to assist. Thank you for choosing Criteria.

Hi Tim, thank you for your thoughtful and constructive review—we truly appreciate your feedback and your continued partnership.

We’re thrilled to hear that Criteria’s psychometric assessments and video interviewing tools are helping your team make informed, timely hiring decisions across both bulk and non-bulk recruitment. It’s great to know that the insights you gain from our platform are supporting your ability to assess candidate suitability with confidence. We also appreciate your kind words about our customer-focused team—responsiveness and collaboration are core to how we support our clients.

Regarding your note on support response times during high-volume campaigns, thank you for raising this. We understand how critical it is to maintain a seamless candidate experience, especially when managing programs with thousands of applicants. Your feedback has been shared with our team, and we’re actively working to improve scalability and responsiveness during peak periods. We’re committed to continuously enhancing our service and technology to meet the evolving needs of high-volume recruitment teams like yours.

Thanks again for your trust in Criteria!

Hi Nikolai, thank you for taking the time to review Criteria!

We’re glad to hear that our platform is helping you streamline your hiring process and make more informed decisions by adding an extra layer of candidate vetting. It’s great to know you find the system easy to use and appreciate the flexibility of sending partial assessments.

We also appreciate your feedback regarding occasional downtime. While rare, we understand how important platform reliability is, and our team is continuously working to improve system stability and minimize disruptions.

Thanks again for your insights—we’re grateful to support your hiring success!

Hi Olivia! Thank you for taking the time to write this thoughtful review about your Criteria experience. We're delighted to hear that Criteria's system is streamlining your hiring process and that our clear, prompt test results are enhancing your ability to quickly identify the best candidates for specialized roles like welders and management positions.

We understand that managing and distributing test results for multiple roles can be complex, especially when multiple stakeholders are involved. We're committed to making continuous improvements and appreciate this feedback.

Your insight on how Criteria helps eliminate unqualified candidates is greatly appreciated, as it underscores the impact our platform has on improving hiring quality. We're here to support you in building a strong, qualified team, and we look forward to continuing to serve your hiring needs.

Please do not hesitate to reach out to our team if you have anything else you'd like to discuss, or if you have any questions. Thank you for choosing Criteria!

Thank you for taking the time to share your feedback. We sincerely apologize for the frustrations you’ve experienced and want to address your concerns directly.

1. Account Management and Support: We understand how important having a dedicated Customer Success Manager can be. While our current model routes support through our Customer Support team, we want to assure you that our team is highly trained and committed to providing timely and effective assistance. For more complex issues, escalations are handled by specialists to ensure your concerns are resolved thoroughly. If you’ve experienced delays with escalated tickets, we deeply regret this and encourage you to reach out to techsupport@criteriacorp.com so we can prioritize resolving any outstanding issues.

2. Pricing and Offerings: We recognize that pricing adjustments and changes to product offerings can be disruptive. We strive to provide transparency and value, and we regret if any updates were not communicated effectively. We’ll review this internally to improve our communication process moving forward.

3. Renewal Process: We appreciate your feedback and are currently streamlining our renewal process.

Thank you for your candid feedback and for being a Criteria customer.

We value your partnership and are here to support you. Please don’t hesitate to reach out if there’s anything further we can do to assist.

Hi Onita, we're thrilled to hear that you think Criteria is a game changer in your hiring process, and very customizable!

Thank you for sharing your concern around viewing specific assessments. Please see if the overviews and samples in our HelpDocs, linked below, answer your question. If it doesn't please reach out to our team directly and we will be more than happy to provide more context: https://criteria.helpdocs.io/search/sample%20questions%20for%20assessment

Thank you for choosing Criteria, and for sharing your honest feedback. Please let us know if you have any additional comments. Thank you!