It helps me reach my customers and help them in no time Review collected by and hosted on G2.com.

Nothing specific I could mention in here Review collected by and hosted on G2.com.

Simply everything is well thought and even though superbly documented the customer support is willing to help big time along the way. Very easy to use otherwise. Review collected by and hosted on G2.com.

Very small things in their quest to excellence: expandable fields in the API, better TS types in the SDK and stronger focus on AI. Review collected by and hosted on G2.com.

You can do everything with this tool. We use Crisp daily, with over 200 conversations daily, and we never have had any issues with the tool in a 3-month period! The customer service is top-notch too. Thanks to Chris for his reactivity and professionalism. Review collected by and hosted on G2.com.

I would say that the "Magic Browse" feature is quite buggy sometimes. There is room for improvement. It remains usable for classic verifications. Review collected by and hosted on G2.com.

Customer support / success if very knowledgable, timely and pleasant. So, far every experience has been very positive. Review collected by and hosted on G2.com.

So far, nothing to complain about. It's worth noting that we are a relatively new client. However, all experiences thus far have been very good. Review collected by and hosted on G2.com.

Easy to set up

Very fast customer service

A lot of features for a reasonable price Review collected by and hosted on G2.com.

It would be great to have even more AI features Review collected by and hosted on G2.com.

I love the myriad of features offered by Crisp, such as magic browse, audio, and video calling, as well as user demographics. It makes it very easy for us to support our users and be able to identify who the users are easily; additionally, email integration makes things very easy. Review collected by and hosted on G2.com.

I don't like that sometimes when I am using Crisp, an orange banner comes up on the top of the screen, and then I can no longer receive new messages from users that are reaching out. Review collected by and hosted on G2.com.

Everything. I'll say it again… Crisp support is always a pleasure to talk to. I went from free (when we started our business) user to unlimited in a few months, and I'm happy about it. Crisp is probably one of my favorite part of my business. It's just so good. For a few days, I was scratching my head, wondering how I could achieve some kind of automation process for my high-ticket clients – something that is going to make us even more money – and I realized Crisp's automated campaigns were exactly what I needed.

So I went from Crisp free plan because I had no money to invest in tools.

To make my first sales. Coaching them using Crisp's free plan.

To then go into the pro plan. Improving our coaching support even more with tools like Audio Messages, messenger support.

To now go into the Unlimited plan because the features there, when used - and for us, especially the automated campaigns - are gonna make us even more money from clients.

The math is simple. If that 90 bucks a month is making us thousands more and with happier clients - WITHOUT taking us more time because pretty much everything is automated, the choice is easy.

The ROI is great. I know it'll be greater.

Honestly, I can't wait for more features.

Thank you guys.

A few weeks ago, I was trying to figure out what was the best between Crisp, Jivo, Intercom, Hubspot and Tidio. I tried all of them to stay with Crisp. And we will stay with them, as long as they continue doing what they're doing right now.

We will scale our business and add more and more coaches that will use Crisp. Review collected by and hosted on G2.com.

The downside of Crisp as of the 19th of April 2023, is that a lot of features are only available using the browser desktop app.

Don't get me wrong, their app is STILL probably the best one between Jivo, Intercom, Hubspot and Tidio.

We'd love to be able to coach and access all the data on our phones! We really hope this is planned and coming.

Oh, and we're currently using Monday.com as CRM. I would be great if they could sync together. Review collected by and hosted on G2.com.

The marketing and videos are slick, and will bring in people who will ultimately end up being taken advantage of. Review collected by and hosted on G2.com.

In considering Crisp.Chat, a well-regarded live chat and chatbot service, I was initially optimistic about the potential for streamlined communication. However, my experience with the platform has been severely marred by concerns around data protection, adherence to GDPR regulations, and the conduct of company leadership.

My primary concern relates to data handling. I've observed instances where Crisp.Chat's practices appear to breach both their own policies and GDPR law. In one situation, I felt compelled to provide more personal and business registration data to regain access to my locked account, a clear violation of GDPR and the company's own privacy policy.

Moreover, I was informed several times that additional data was being processed by the organization. This approach seems at odds with Crisp.Chat's policy, which states they "don't process the data of our customers (and our customers end-users)."

In my experience, the company's policy on automated decision-making and profiling also came into question. An automated process erroneously determined that my client's business was fraudulent. The fact that the company insisted on additional verification despite the GDPR guidelines breach was quite concerning.

Adding to these frustrations was the unprofessional conduct of the company's CEO. The leadership of an organization sets the tone for its operations and customer interactions, and, in this case, I found the conduct to be less than professional. This did not inspire confidence and significantly detracted from the experience with Crisp.Chat.

However, amid these negatives, I must acknowledge the efforts of a customer service agent, Clark, who strived to provide assistance within the limitations of his role. His efforts, though hampered by the policies and procedures in place, were appreciated.

In conclusion, despite the potential value of Crisp.Chat's service, my experience was characterized by serious concerns over privacy practices, GDPR compliance, and unprofessional conduct from the company's leadership. Potential customers should be aware of these concerns before deciding to use Crisp.Chat.

Please note that this review is based on my personal experience and does not necessarily reflect the experiences of all Crisp.Chat users. Review collected by and hosted on G2.com.

All of the features, the ease of use, and most importantly the ability to communicate with support in a timely manner and their team always jumping in to try to help in an incredibly fast fashion! Review collected by and hosted on G2.com.

We use Crisp for a few things, including a newsletter, as an email tool to nurture our leads, and as a live chat/customer support platform. I think our main dislike is the inability to schedule emails to be sent out at a specific date/time (single-shot emails). The automated emails are easy to use, setup and all that. But single emails are not possible to schedule. Also don't like that we're not able to a/b test our email campaigns. We're big on optimizing our processes/campaigns/etc and the inability to test our emails is no fun. Review collected by and hosted on G2.com.

Easy to use, compliant and excellent customer support. I also love that the features are easy to work with and implement in a solution that works across our sites. Review collected by and hosted on G2.com.

Not much, but there are a few rough edges here and there. Not in the general use - I have only found it in more advanced features, however, support has been great and my issues have been solved within literal seconds. Review collected by and hosted on G2.com.