Crisp is a solution that saves a lot of time!

Messages are centralized on one platform, we can respond automatically, customize messages, have shortcuts, etc.

The Crisp team is always available to support us (a quick note to thank Chris with whom I regularly communicate)!

I recommend it. Review collected by and hosted on G2.com.

The only thing I found a bit complicated with Crisp is the setup. Otherwise, nothing to report. ;) Review collected by and hosted on G2.com.

Lola has always been professional, friendly and knowledgeable. She represents your company extremely well.

Good reports, good information on the side panel of tickets. Review collected by and hosted on G2.com.

Needs an HTML article editor. Article authoring is not great.

Article text should be searchable.

Would like a customizable article properties panel, so I can tag certain articles as having (for example) videos or graphics of certain things, so I can manage them easily (use case is "find all the articles that have videos"). Right now I have to dump KB content into a spreadsheet and manage it there. Review collected by and hosted on G2.com.

I already knew Crisp for web apps but was looking for a new chatbot solution for a React Native app. I only needed a simple, quick to install solution and found your React Native SDK which was very easy to install and setup. Among competitors, not many React Native SDK are available.

I will keep offering your solution to all my clients because every app should enable easy access to customer support. Review collected by and hosted on G2.com.

My only difficulty when integration the SDK is that by default file upload is enabled, but not available for free accounts, which fires a weird native error.

I had to contact customer support which explained me that in an instant reply :) Review collected by and hosted on G2.com.

Pedro is definitely the man for Crisp. He answered every of my questions with patience and details. Review collected by and hosted on G2.com.

Nothing currently, the app provides almost all I need to begin with Review collected by and hosted on G2.com.

It was reliable at first although the UI was confusing. Once things were set up, they worked... The software worked until it didn't. Review collected by and hosted on G2.com.

The reliability issues with customer replies not being delivered, combined with poor technical support that refused to fix the core functionality without charging an additional 33% fee. The company seems to see essential functions like message delivery as "add-ons" (such as dedicated IP when their standard service doesn't work at all) rather than including something core to the job-to-be-done to the base service. Review collected by and hosted on G2.com.

User-friendly interface that makes it easy to manage conversations and respond to customers promptly. It is simple but powerful. Simple straightforward pricing unlike in some competitors where you have to pay extra for every feature you use. Great support! Review collected by and hosted on G2.com.

Nothing really. Just writing something here so it let's me post the review :) Review collected by and hosted on G2.com.

I use Crisp to create a Chatbot with AI and honestly it is very smooth, the customer service is available to help when there are errors or misunderstandings. Thanks to Axel for keeping an eye on my work and notifying me of the errors that were present. Review collected by and hosted on G2.com.

A few more areas for improvement regarding the chatbot, but I am certain that you will improve everything that is not satisfactory. Review collected by and hosted on G2.com.

I like that ability to incorporate AI into the chat to make the experience better for our customers. Review collected by and hosted on G2.com.

It's frustrating to get the flow right. I feel like I spent too much time meddling around with it. The instructions are helpful but they don't always lead you to the answer. Review collected by and hosted on G2.com.

They are super responsive and have a really great product with some excellent features for SMBs with good pricing. Review collected by and hosted on G2.com.

The API (REST) integration seemed a bit complicated with needing to create an integration but the plugin got approved quickly. Having a staright forward auth mechanism instead of the current plugin/integration would help with quicker turn around time. Review collected by and hosted on G2.com.

Easy to setup, full featured, and pricing is fair and transparent Review collected by and hosted on G2.com.

Email deliverability on their IP pool is terrible despite them claiming it's okay. Review collected by and hosted on G2.com.