I love the level of automation you can achieve, and most importantly, if you ever have any issues, the support team has always provided me with the best solution for my case whenever I’ve contacted them. They haven’t failed even once. Review collected by and hosted on G2.com.

The only thing I didn’t like is that you can’t have independent shortcuts based on the inboxes you have. I would have liked to have separate shortcuts for support and others for the rest of the inboxes, but overall, it’s great! Review collected by and hosted on G2.com.

The support. Easy to use. Decent features. Review collected by and hosted on G2.com.

It's a little 'clunky' at times, and the AI while they're starting to work on this is quite hard for beginners to grasp Review collected by and hosted on G2.com.

Very easy to implement. Simple to use for employees yet powerful enough to do complex tasks as well. Review collected by and hosted on G2.com.

Not many. The system grow over the years so sometimes you just need to sit down and read the announcements to discover new features. Review collected by and hosted on G2.com.

Great feature set, customizable to fit specific needs. Great support Review collected by and hosted on G2.com.

I don't have anything to add. Why is this required? Review collected by and hosted on G2.com.

I like many of the tools that Crisp has, such as the CoPilot or its integration with my website. However, I believe that the great differentiator that Crisp has is its brutally effective and friendly Customer Service department. Personally, Pedro is my advisor and every time I have needed him, whether for a question or a video call, he has been attentive. Incredible everything regarding the service. Review collected by and hosted on G2.com.

There are some tools that are somewhat confusing, or some integrations. However, the vast majority of these are not necessary for my line of business. Review collected by and hosted on G2.com.

The Crisp team are incredible to work with, super fast support and always extremely helpful.

Support tools for small companies get expensive fast. TabLogs staff all jump in and help out on support, but expensive per seat costing on other tools made this prohibitive, with Crisp this wasn't a problem. Review collected by and hosted on G2.com.

The automated chat workflow still need some work, if our AI (which is great) answers the message, we still need to manually close it Review collected by and hosted on G2.com.

The customer service is very responsive to the various questions asked in their chat. Review collected by and hosted on G2.com.

I am not thinking about anything at the moment, and if we have had any problems, they have always been resolved very quickly. Review collected by and hosted on G2.com.

We have been using Crisp for 4 years at InstaWP. I have used Crisp on several other sites. The amount of features they offer on the free plan is incredible. The recent update added a lot of value and made my life easier as the customer support team lead. Review collected by and hosted on G2.com.

The reporting system is improved a lot now but I am coming from HelpScout and Zendesk. So I hope that they can think from a customer support team lead perspective and how a company might want to track their KPIs. The reporting system and the UX has a long way to go. Review collected by and hosted on G2.com.

I like the complete tool of feature for the fair pricing.

Knowledgebase, workflows automation, multi-platform, AI based on your knowledgebase et... but still it's not based like intercom on the number of user but operator. Review collected by and hosted on G2.com.

I'd like a bit more components for survey than the one available. Review collected by and hosted on G2.com.

Crisp makes customer support and communication extremely easy. We were able to integrate Crisp in a matter of minutes. Crisp has the most features and the most competitive pricing. Review collected by and hosted on G2.com.

Not a lot to dislike about Crisp. They are adding new features all the time. The only aspect I see missing is a consolidated Sales funnel to track leads. Review collected by and hosted on G2.com.