Avraham J.
AJ
Avraham J.
Director of Customer Success
Mid-Market (51-1000 emp.)
"95% of the time they're available for help and I think overall they're a nice friendly SaaS company"
5/5
What do you like best about Crisp?

The support. Easy to use. Decent features. Review collected by and hosted on G2.com.

What do you dislike about Crisp?

It's a little 'clunky' at times, and the AI while they're starting to work on this is quite hard for beginners to grasp Review collected by and hosted on G2.com.

TL
Tomasz L.
Director
Small-Business (50 or fewer emp.)
"More then a chat"
5/5
What do you like best about Crisp?

Very easy to implement. Simple to use for employees yet powerful enough to do complex tasks as well. Review collected by and hosted on G2.com.

What do you dislike about Crisp?

Not many. The system grow over the years so sometimes you just need to sit down and read the announcements to discover new features. Review collected by and hosted on G2.com.

Verified User in Computer & Network Security
UC
Verified User in Computer & Network Security
Small-Business (50 or fewer emp.)
"Highly Customizable with Outstanding Support"
5/5
What do you like best about Crisp?

Great feature set, customizable to fit specific needs. Great support Review collected by and hosted on G2.com.

What do you dislike about Crisp?

I don't have anything to add. Why is this required? Review collected by and hosted on G2.com.

Gerardo G.
GG
Gerardo G.
Lider de Atencion al Cliente
Small-Business (50 or fewer emp.)
"Incredible"
5/5
What do you like best about Crisp?

I like many of the tools that Crisp has, such as the CoPilot or its integration with my website. However, I believe that the great differentiator that Crisp has is its brutally effective and friendly Customer Service department. Personally, Pedro is my advisor and every time I have needed him, whether for a question or a video call, he has been attentive. Incredible everything regarding the service. Review collected by and hosted on G2.com.

What do you dislike about Crisp?

There are some tools that are somewhat confusing, or some integrations. However, the vast majority of these are not necessary for my line of business. Review collected by and hosted on G2.com.

Simon H.
SH
Simon H.
COO
Small-Business (50 or fewer emp.)
"Cost effective support tool with all the features"
5/5
What do you like best about Crisp?

The Crisp team are incredible to work with, super fast support and always extremely helpful.

Support tools for small companies get expensive fast. TabLogs staff all jump in and help out on support, but expensive per seat costing on other tools made this prohibitive, with Crisp this wasn't a problem. Review collected by and hosted on G2.com.

What do you dislike about Crisp?

The automated chat workflow still need some work, if our AI (which is great) answers the message, we still need to manually close it Review collected by and hosted on G2.com.

Verified User in Renewables & Environment
AR
Verified User in Renewables & Environment
Small-Business (50 or fewer emp.)
"Responsive customer service"
3.5/5
What do you like best about Crisp?

The customer service is very responsive to the various questions asked in their chat. Review collected by and hosted on G2.com.

What do you dislike about Crisp?

I am not thinking about anything at the moment, and if we have had any problems, they have always been resolved very quickly. Review collected by and hosted on G2.com.

Sekander B.
SB
Sekander B.
Head of Customer Support
Small-Business (50 or fewer emp.)
"Best UI for Chat Software"
5/5
What do you like best about Crisp?

We have been using Crisp for 4 years at InstaWP. I have used Crisp on several other sites. The amount of features they offer on the free plan is incredible. The recent update added a lot of value and made my life easier as the customer support team lead. Review collected by and hosted on G2.com.

What do you dislike about Crisp?

The reporting system is improved a lot now but I am coming from HelpScout and Zendesk. So I hope that they can think from a customer support team lead perspective and how a company might want to track their KPIs. The reporting system and the UX has a long way to go. Review collected by and hosted on G2.com.

Baptiste M.
BM
Baptiste M.
CEO
Small-Business (50 or fewer emp.)
"Complete tool, great support, fair pricing"
5/5
What do you like best about Crisp?

I like the complete tool of feature for the fair pricing.

Knowledgebase, workflows automation, multi-platform, AI based on your knowledgebase et... but still it's not based like intercom on the number of user but operator. Review collected by and hosted on G2.com.

What do you dislike about Crisp?

I'd like a bit more components for survey than the one available. Review collected by and hosted on G2.com.

Nathan A.
NA
Nathan A.
Director of Operations
Small-Business (50 or fewer emp.)
"Most Important Tool For Any Startup!"
5/5
What do you like best about Crisp?

Crisp makes customer support and communication extremely easy. We were able to integrate Crisp in a matter of minutes. Crisp has the most features and the most competitive pricing. Review collected by and hosted on G2.com.

What do you dislike about Crisp?

Not a lot to dislike about Crisp. They are adding new features all the time. The only aspect I see missing is a consolidated Sales funnel to track leads. Review collected by and hosted on G2.com.

Suraj R.
SR
Suraj R.
CTO
Small-Business (50 or fewer emp.)
"Knowledgeable, timely and helpful customer support,"
4.5/5
What do you like best about Crisp?

The costs are clear, and there is a lot of value in the basic packages without addons. Review collected by and hosted on G2.com.

What do you dislike about Crisp?

The AI bot isn't the best - it requires you to build custom workflows, and this isn't easy, but it gets the job done and is much cheaper than competitors. Review collected by and hosted on G2.com.