Crisp gives me total control over the customer chat experience. Their chatbot builder is intuitive, and with a little code, you can create custom triggers that launch specific scenarios — like auto-starting a welcome message or handling live chat routing intelligently.

I love that you can brand your bot and make them feel like part of the team. Crisp's flexibility lets us create an experience that feels personal and polished, not generic. Review collected by and hosted on G2.com.

The notification system could be more robust. It sends alerts when a chat starts, but there's not an option to continually ring when a user asks to speak to a human — unless I'm just missing that feature.

Still, this is minor when weighed against what you can do if you're willing to explore Crisp’s scripting and chatbot logic. Review collected by and hosted on G2.com.

It's an amazing product. We love the model of direct support, automations are powerful, and the level of attention to detail across their UX makes us feel like we're providing robust support to our users in turn.

Set-up and integration was extremely easy. And the products are very easy to use by our agents.

We use Crisp daily now, and when we run into questions their customer support usually responds within minutes. Review collected by and hosted on G2.com.

The only thing missing for us is emailing automations. Review collected by and hosted on G2.com.

You can set up your own AI chatbot. So it is great. Review collected by and hosted on G2.com.

I think I dint find anything bad about it yet. Review collected by and hosted on G2.com.

We love the ease of use of the initial installation and daily use of Crisp. The fact that they are European based is a definite plus and their AI capabilities is what swayed me to add them to our 2 websites and software. We used use the bot that came with our CRM, but this is far superior and the support is really great, responsive and helpful. Review collected by and hosted on G2.com.

I can't think of anything so far and if we had problems they have always been resolved really quickly. Review collected by and hosted on G2.com.

Crisp has an incredible customer service. Pedro has resolved all our doubts and has made the transition to this powerful tool much easier for our company. Integrating it into our team was easy despite our large flow of conversations. Today, it is our central communication channel for the daily sale of our services. Review collected by and hosted on G2.com.

The mobile version could improve and include all the functionalities of the web version. Review collected by and hosted on G2.com.

Crisp is quick to set up and easy to integrate, making it a user-friendly solution for businesses. One standout feature is the availability of both desktop and mobile apps, which significantly simplify life for chat operators by ensuring seamless communication on the go. Additionally, Crisp’s pricing plans are competitive and offer great value compared to similar tools in the market. Review collected by and hosted on G2.com.

While Crisp offers some great features, it’s frustrating that fundamental functionalities are missing—like the ability to export filtered contacts directly. Instead, you’re forced to download the full CSV list and manually filter it in Excel every single time. This is a simple feature that could be implemented in no time, yet users are left dealing with unnecessary extra steps. On top of that, several other small but essential features for daily use are absent, while the platform focuses on adding multiple AI assistant tools that can feel overwhelming and confusing to navigate. Crisp has potential, but prioritizing basic usability improvements over flashy extras would greatly enhance the user experience. Review collected by and hosted on G2.com.

The Crisp service is the most balanced solution I have found used as a Helpdesk. It is simple, intuitive, and smooth, allowing for organization and hierarchy similar to other market players BUT, it allows you, thanks to numerous modules available in their catalog (most of which are additional free services), to customize your usage.

Real-time conversations, email management, archiving and statistical tracking, deep learning AI, scenario automation, just at the application level it will meet your expectations.

The staff: hats off, sincerely you are part of the teams I can count on one hand that are as responsive, efficient, and patient with whom I have had the opportunity to work, you provide a great job, whether in our native language or English, you adapt very quickly.

In conclusion, if you are looking for a mid-top range solution in Helpdesk, I recommend it to you. Review collected by and hosted on G2.com.

the lack of subcategories limited to 2 for the tier + subscription Review collected by and hosted on G2.com.

Super easy to use, extremely powerful feature sets, for a very affordable price. Also very easy to implement. We use it every day. Review collected by and hosted on G2.com.

I had some trouble getting our billing set up through paypal, but the customer support team was super responsive and we got it figured out together. Review collected by and hosted on G2.com.

Crisp is incredibly easy to use and set up, making customer communication seamless. The live chat, chatbot automation, and multi-channel integration help us manage support efficiently. The UI is intuitive, and the real-time notifications ensure we never miss a lead. Plus, their customer support is responsive and helpful! Review collected by and hosted on G2.com.

While the platform is great, some advanced features require higher-tier plans, which might not be ideal for small businesses. Also, occasional delays in message delivery can be improved. Review collected by and hosted on G2.com.

I love the level of automation you can achieve, and most importantly, if you ever have any issues, the support team has always provided me with the best solution for my case whenever I’ve contacted them. They haven’t failed even once. Review collected by and hosted on G2.com.

The only thing I didn’t like is that you can’t have independent shortcuts based on the inboxes you have. I would have liked to have separate shortcuts for support and others for the rest of the inboxes, but overall, it’s great! Review collected by and hosted on G2.com.