Our network of Icons are G2 members who are recognized for their outstanding contributions and commitment to helping others through their expertise.

EJ

Emmanuel C. J.

Director of Digital Marketing and Sales

Marketing and Advertising

Small-Business (50 or fewer emp.)

3/3/2026

"Crisp’s All-in-One Inbox Makes Customer Communication Effortless"

4.5/5

What do you like best about Crisp?

What I like best about Crisp is its all-in-one customer communication approach.

It centralizes live chat, email, social messaging, and automated workflows in a single inbox, which makes managing conversations much more efficient Review collected by and hosted on G2.com.

What do you dislike about Crisp?

Crisp is that some advanced features can feel slightly complex to configure at scale. Review collected by and hosted on G2.com.

PC

Pascal C.

PDG

Small-Business (50 or fewer emp.)

5/18/2026

"Fluid Chat, Documentation to Improve"

4/5

What do you like best about Crisp?

I like the fluidity of the chat and the history that is kept. Review collected by and hosted on G2.com.

What do you dislike about Crisp?

The documentation is not in the language of the country, and automatic translation can sometimes be fanciful. Review collected by and hosted on G2.com.

AH

Ali Can H.

Marketing Manager

Small-Business (50 or fewer emp.)

8/4/2025

"A powerful and flexible tool"

4/5

What do you like best about Crisp?

Crisp offers a clean, intuitive interface and allows us to manage live chat, email, and WhatsApp conversations in one centralized place. The chatbot and automation flows are especially useful for reducing manual workload. The WhatsApp Cloud API integration is a great feature, and real-time visitor tracking gives our sales and support team valuable insights. Review collected by and hosted on G2.com.

What do you dislike about Crisp?

While the platform is powerful, the initial setup especially regarding WhatsApp messaging credits and template approvals — requires more handholding than expected. It would be helpful to make the billing structure and multi-workspace credit management more transparent and user-friendly. Review collected by and hosted on G2.com.

What problems is Crisp solving and how is that benefiting you?

Crisp helps us centralize all customer communication channels—live chat, email, and WhatsApp—into one unified platform, which solves the problem of fragmented support workflows. This improves team coordination and ensures faster, more consistent responses. The automation features and chatbot reduce manual workload, and the WhatsApp integration allows us to engage with customers in a more direct and personal way, ultimately improving customer satisfaction and conversion rates. Review collected by and hosted on G2.com.

RG

Rafael G.

Laravel Developer

Small-Business (50 or fewer emp.)

8/1/2025

"From Chat to CRM: My Honest Review of Crisp"

5/5

What do you like best about Crisp?

What I like most about Crisp is how it makes customer support so much simpler. I can centralize conversations from multiple channels (WhatsApp, email, website chat, etc.) all in one place without losing track. The interface is clean and intuitive, so even someone who’s never used it can get the hang of it quickly. I also love being able to see real-time info about who’s on the website and use bots to automate repetitive tasks – it saves a lot of time in my day-to-day. Review collected by and hosted on G2.com.

What do you dislike about Crisp?

The iPhone app is good for staying on top of conversations, but it doesn’t have all the same features as the web platform. Things like response suggestions, widgets, and some advanced options are missing, which makes it harder to use on mobile when you need the full functionality. It would be great if the mobile app matched the desktop experience. Review collected by and hosted on G2.com.

What problems is Crisp solving and how is that benefiting you?

Crisp is helping me centralize all customer conversations in one place, which saves a lot of time and keeps our team organized. Before, we had to jump between different channels like email, WhatsApp, and website chat, and it was easy to lose track of conversations. Now we can manage everything in one dashboard, respond faster, and give customers a better experience. The automations and bots also reduce repetitive tasks, so we can focus more on solving real problems. Review collected by and hosted on G2.com.

TB

Tuan B.

Founder

Small-Business (50 or fewer emp.)

6/30/2025

"Reliable and Scalable Chat Platform for Growing SaaS Businesses"

5/5

What do you like best about Crisp?

Pros:

+ All-in-one inbox with multi-channel support

+ Chatbot and automation tools

+ Affordable pricing, especially for startups

+ Excellent support team Review collected by and hosted on G2.com.

What do you dislike about Crisp?

Cons:

- Some advanced features (like analytics) could be more customizable Review collected by and hosted on G2.com.

What problems is Crisp solving and how is that benefiting you?

We've been using Crisp at RockyHub for over two years now, and it's been a critical part of how we manage customer communication across our SaaS apps). The platform is incredibly intuitive, easy to set up, and has scaled smoothly with our business.

One of the things we appreciate most is the multi-channel support—email, live chat,...—all in one inbox. This unified view has helped our support team respond faster, stay organized, and improve customer satisfaction.

We’ve also had a great experience with the Crisp support team—quick to respond, helpful, and very open to feedback.

If you're a startup or growing SaaS company looking for a cost-effective, powerful alternative to Intercom or Zendesk, Crisp is 100% worth considering. Review collected by and hosted on G2.com.

JP

Julien P.

Small-Business (50 or fewer emp.)

2/24/2026

"Simplicity and Efficiency with Crisp"

5/5

What do you like best about Crisp?

I love the simplicity and efficiency of Crisp. The AI feature, Hugo, is particularly impressive, providing excellent quality responses and allowing time-consuming tasks to be delegated to the AI. The initial setup of Crisp was perfect. Review collected by and hosted on G2.com.

What do you dislike about Crisp?

- Review collected by and hosted on G2.com.

JC

Jackson C.

1/29/2026

"Exceptional Support, Smooth Customer Interactions"

5/5

What do you like best about Crisp?

I appreciate Crisp for making questions and answers seamless. I like the customer support backing the product; they've been very helpful, guiding us in the right direction to create an agent completely centered on support. The setup had a small learning curve, but the tools provided made it a seamless process. Review collected by and hosted on G2.com.

What do you dislike about Crisp?

N/A Review collected by and hosted on G2.com.

UC

Verified User in Computer Software

Small-Business (50 or fewer emp.)

11/13/2025

"Outstanding Value and Support with Powerful Chat Features"

5/5

What do you like best about Crisp?

Great value in the features provided for the subscription price. They also have excellent customer support and is very responsive and friendly. We really enjoy the chat plugin and the ability to track our prospect and subscriber conversations all within Crisp. Review collected by and hosted on G2.com.

What do you dislike about Crisp?

I am looking forward to being able to filter and export segments out of CRM. Currently you must do a full export, tags get bunched together which is tough for transferring contacts to other platforms. Review collected by and hosted on G2.com.

AM

Verified User in Marketing and Advertising

Small-Business (50 or fewer emp.)

3/5/2026

"Robust, Easy to Learn, and Backed by Responsive Support"

5/5

What do you like best about Crisp?

Crisp is robust, and the support team is always able to answer all our questions. It eliminates the company's pain points while also being easy to learn. Review collected by and hosted on G2.com.

What do you dislike about Crisp?

I believe the layout could be clearer to make it easier for less experienced operators. Review collected by and hosted on G2.com.

CG

Carol G.

Gerente de Suporte

Small-Business (50 or fewer emp.)

4/15/2025

"Evaluation of Crisp support (especially for Pedro)"

5/5

What do you like best about Crisp?

The support from Crisp as a whole is relatively agile, and what we value most is that they don't just send article links — they delve deeper, analyze the details, and actively seek the best solution for our specific case.

Pedro, in particular, always helps the Cakto team to resolve the issues we bring and is impeccable at every stage of the service. Always very attentive, patient, and willing to truly understand the problem.

Thank you very much for the care and professionalism! We are very satisfied with the experience and with Crisp as a platform. Review collected by and hosted on G2.com.

What do you dislike about Crisp?

The platform, in general, could still be more intuitive. The nomenclatures vary quite a bit due to translations, and this ends up causing confusion, especially for those configuring something for the first time. The new layout update also wasn't very well received — it became less practical and a bit visually cluttered. Additionally, Crisp has a somewhat outdated appearance in some aspects, and we miss more modern integrations, especially with NPS tools, which are essential today for evaluating user experience. Review collected by and hosted on G2.com.

What problems is Crisp solving and how is that benefiting you?

Crisp has been helping us centralize support from different channels (such as email, chat, and social media) in one place, making organization and agility in support easier. Additionally, we are able to create automations, sub-boxes, and segmentations that help us separate different types of support (buyers, info product creators, etc.), which greatly optimizes our team's workflow. Review collected by and hosted on G2.com.