Verified User in Computer Software
AC
Verified User in Computer Software
Small-Business (50 or fewer emp.)
"Very easy, love the features, great support"
4.5/5
What do you like best about Crisp?

Easy to use, compliant and excellent customer support. I also love that the features are easy to work with and implement in a solution that works across our sites. Review collected by and hosted on G2.com.

What do you dislike about Crisp?

Not much, but there are a few rough edges here and there. Not in the general use - I have only found it in more advanced features, however, support has been great and my issues have been solved within literal seconds. Review collected by and hosted on G2.com.

Hammad A.
HA
Hammad A.
Small-Business (50 or fewer emp.)
"Amazing Support team and Great product"
5/5
What do you like best about Crisp?

So I just realised that we have been using Crisp since 2019... We currently have 5 websites we use Crisp for.

Simply Great Product, Amazing support team. Review collected by and hosted on G2.com.

What do you dislike about Crisp?

I think setting up their triggers could be made easy. But honestly thats not that big of an issue for us. Once we worked it out, it was a piece of cake. Review collected by and hosted on G2.com.

Pan Yu C.
PC
Pan Yu C.
Mid-Market (51-1000 emp.)
"Crisp is really a small and beautiful saas tool"
5/5
What do you like best about Crisp?

I like its plugin function, which is very flexible. I also like some of its detailed functions, allowing me to develop my own functions as I please. In short, I really like it Review collected by and hosted on G2.com.

What do you dislike about Crisp?

I found that the crisp chatbot is a bit unstable, and sometimes it doesn't perform as expected. I hope the crisp team can optimize it Review collected by and hosted on G2.com.

Response from Antoine GORET of Crisp
Edit edit

Hey Pan Yu,

Antoine, CMO at Crisp here 👋🏼

Plugins are powered by our marketplace, allowing anyone in your company to build private or public plugins. That's the beauty of our product where any company can build features they are looking for 😍

Talking about instability, feel free to get in touch with me through the support so we can better understand your struggles and improve your Crisp experience.

Thank you for using Crisp.

Regards,

RW
Ruoni W.
Small-Business (50 or fewer emp.)
"Super easy to set up and running"
5/5
What do you like best about Crisp?

Crisp is very easy to integrate and offers the customizability that we need. I've worked with a few SDKs for support products and this one took the least amount of effort! Besides, they also offer the best customer support during the onboarding process and instanly replies when I had a question. Review collected by and hosted on G2.com.

What do you dislike about Crisp?

So far so good, they have everything we need Review collected by and hosted on G2.com.

Response from Antoine GORET of Crisp
Edit edit

Your feedback makes us even more proud and G2 people do agree because we're often elected as "Fastest implementation" in the many categories we compete.

As small companies have a lot to deal with, we're building Crisp with simplicity and efficiency in mind.

Thank you very much for sharing what we try to build everyday, it makes us super happy :)

Regards,

Antoine

Phil T.
PT
Phil T.
Senior Software Engineer
Small-Business (50 or fewer emp.)
"Best customer support product out there for small businesses"
5/5
What do you like best about Crisp?

As a small tech startup, we wanted to save money on Customer Support products.

We have been using osTicket (open source, self-hosted) for about a year, but after a year in operation, we outgrew its capacity. We received roughly 300-500 tickets per day, and osTicket became very unresponsive.

Other paid subscriptions like Zendesk or Freshdesk are too expensive for us.

Then one of our team members found Crisp. We tried it and loved it. The product is clean, easy to use, and has all the necessary functionalities for support tickets, a knowledge base, automated replies.

As Crisp is still a small team, when you give them feedback, maybe even their CEO will read it. It will be very flexible to adapt to your need.

I'm giving it a 10/10. Review collected by and hosted on G2.com.

What do you dislike about Crisp?

Not much. It's a great product. I hope more people would know about Crisp. Review collected by and hosted on G2.com.

Response from Antoine GORET of Crisp
Edit edit

Hey Phil,

What a pleasure to read reviews like the one you shared. And you know why? Because this is exactly where we want to be: The all-in-one multichannel customer support platform for SMBs around the world.

Furthermore, knowing you see Crisp as an even better platform than Zendesk or Freshdesk makes us proud because they are giants in our industry!

Thank you for using Crisp!

Regards,

Yuriy Y.
YY
Yuriy Y.
Small-Business (50 or fewer emp.)
"The best customer support platform."
5/5
What do you like best about Crisp?

They are evolving so quickly. Every month there are new features.

And they have a vision; the product is coherent and solid.

Never had technical issues with it.

Support is amazing.

You will unlikely find better. Review collected by and hosted on G2.com.

What do you dislike about Crisp?

I haven't found any downsides yet. It just works. Review collected by and hosted on G2.com.

Response from Antoine GORET of Crisp
Edit edit

Hey Yuriy,

I don't think we could agree more than with your testimonial title 😂

Super happy you see a lot of value in our customer support platform.

Thank you for using Crisp!

Regards,

Antoine

Diogo G.
DG
Diogo G.
Small-Business (50 or fewer emp.)
"Best Helpdesk Platform for those with Multiple Products"
5/5
What do you like best about Crisp?

I found Crisp after having researched for the perfect platform for our company, which has multiple brands under it's portfolio. All the features are pretty spot-on and their own customer goes above and beyond to make sure you get the best out of the platform! Thanks Pedro! Review collected by and hosted on G2.com.

What do you dislike about Crisp?

To be honest, so far I haven't seen anything I dislike about it. Review collected by and hosted on G2.com.

Ibinabo I.
II
Ibinabo I.
Sales Strategist
Small-Business (50 or fewer emp.)
"Seamless Messaging Platform"
5/5
What do you like best about Crisp?

I love Crisp because it's newbie friendly and helps me reach out to my customers effortlessly with the live chat option and in-app messaging option that skyrocketed my customer relationship to 76% Review collected by and hosted on G2.com.

What do you dislike about Crisp?

There is nothing I dislike about Crisp at the moment but if in the future I come across anything that I dislike I will go ahead to update this review and I really hope they will keep up the good work. Review collected by and hosted on G2.com.

Verified User in Computer Software
IC
Verified User in Computer Software
Mid-Market (51-1000 emp.)
"Great customer support and useful app"
5/5
What do you like best about Crisp?

flexibility and greate guidance from customer support Review collected by and hosted on G2.com.

What do you dislike about Crisp?

a bit complex to navigate through various options Review collected by and hosted on G2.com.

Response from Antoine GORET of Crisp
Edit edit

Hey there,

Antoine, CMO at Crisp here. Glad to see you feel great being guided through our app thanks to our highly available customer support team.

If you have any question, our team is available 24/5 through chat and email. Make sure to ping us any time so we can help you the best way.

In the meantime, I'd like to thank you for this great review.

Regards,

Antoine

Paul T.
PT
Paul T.
Small-Business (50 or fewer emp.)
"Very good, modern, simple and complete app."
4.5/5
What do you like best about Crisp?

How easy it is to set up and start working with it with a very easy to use interface. Review collected by and hosted on G2.com.

What do you dislike about Crisp?

It is very customizable, but it lacks a few things that would be really good to have regarding visual customization, like the button for the chatbox. Review collected by and hosted on G2.com.