Crisp Reviews & Product Details

Crisp is the ultimate all-in-one AI-powered multichannel customer support platform that helps businesses connect instantly with their customers or leads waiting for support. With its quickly evolving set of tools, Crisp is leading companies through the AI-driven revolution by using conversations to unlock hypergrowth. Customers use Crisp to provide a modern customer lifecycle experience for potential customers, generate more qualified leads, automate customer help, and improve customer satisfaction score, transforming customer support into a new revenue channel. Get started for free today and join 700 000 businesses using Crisp at crisp.chat With an easy UX, companies can leverage a modern customer support platform. Crisp is your one-stop for managing your multichannel customer support strategy. While using Crisp, you'll access the following: - Multichannel shared inbox - Website chat widget - AI features for customer support teams - AI Chatbot software trained upon many different sources - Knowledge base software - Native Mobile Chat support SDKs for Android & iOS - Support CRM software - Live Translate (Talk like a native in your customers' language) - MagicType (See what your customers are typing in real-time) - Screen Sharing (With no additional plugin needed) - Multiple integrations (Slack, Stripe, Linear, WordPress, Shopify, WooCommerce, Adobe Commerce, Zapier, n8n, Make, Hubspot, Salesforce, Jira, Trello, ...) - many other features

Seller

Crisp IM SARL

Discussions

Crisp Community

Languages Supported

Danish, German, English, Finnish, French, Hungarian, Italian, Japanese, Dutch, Portuguese, Romanian, Spanish, Turkish, Chinese (Simplified)

Product Description

Increase Your Conversion and Customer Satisfaction.

Overview by

Antoine GORET

Pricing

Pricing provided by Crisp.

Free

Mini

$45.00

Per Month

View More Pricing Information

Top-Rated Alternatives

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Crisp Integrations

(14)

Integration information sourced from real user reviews.

Crisp Media

Crisp Demo - Multichannel inbox for teams

Centralize 10+ channels into one inbox.

Crisp Demo - Dedicated FAQ and Help center

Create, edit and manage dedicated FAQs or help center systems from your Crisp dashboard.

Centralize conversations, teams, data and knowledge around one hub for your company.

Crisp Demo - Modern and lightweight live chat software

Take advantage of a modern and lightweight live chat software to better engage with people browsing your website.

Crisp Demo - No-code multichannel bot builder

From Crisp, build bots that makes your life a true dream: forget about the boring work, on any channel.

G2 reviews are authentic and verified.

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Fantom A.

Founder

Small-Business (50 or fewer emp.)

3/8/2023

"Love the app and all it's features. Their customer support is the best, bar none."

5/5

What do you like best about Crisp?

All of the features, the ease of use, and most importantly the ability to communicate with support in a timely manner and their team always jumping in to try to help in an incredibly fast fashion! Review collected by and hosted on G2.com.

What do you dislike about Crisp?

We use Crisp for a few things, including a newsletter, as an email tool to nurture our leads, and as a live chat/customer support platform. I think our main dislike is the inability to schedule emails to be sent out at a specific date/time (single-shot emails). The automated emails are easy to use, setup and all that. But single emails are not possible to schedule. Also don't like that we're not able to a/b test our email campaigns. We're big on optimizing our processes/campaigns/etc and the inability to test our emails is no fun. Review collected by and hosted on G2.com.

Response from Antoine GORET of Crisp

edit

Hey there,

Antoine, CMO at Crisp here 👋🏼

Your concerns about scheduling mails have been heard. We should come at a later stage with this feature, only for one-shot campaigns for now.

Thank you for using Crisp!

Regards,

Antoine

Verified User in Computer Software

Small-Business (50 or fewer emp.)

11/14/2023

"Very easy, love the features, great support"

4.5/5

What do you like best about Crisp?

Easy to use, compliant and excellent customer support. I also love that the features are easy to work with and implement in a solution that works across our sites. Review collected by and hosted on G2.com.

What do you dislike about Crisp?

Not much, but there are a few rough edges here and there. Not in the general use - I have only found it in more advanced features, however, support has been great and my issues have been solved within literal seconds. Review collected by and hosted on G2.com.

Hammad A.

Small-Business (50 or fewer emp.)

4/28/2023

"Amazing Support team and Great product"

5/5

What do you like best about Crisp?

So I just realised that we have been using Crisp since 2019... We currently have 5 websites we use Crisp for.

Simply Great Product, Amazing support team. Review collected by and hosted on G2.com.

What do you dislike about Crisp?

I think setting up their triggers could be made easy. But honestly thats not that big of an issue for us. Once we worked it out, it was a piece of cake. Review collected by and hosted on G2.com.

Pan Yu C.

Mid-Market (51-1000 emp.)

5/30/2023

"Crisp is really a small and beautiful saas tool"

5/5

What do you like best about Crisp?

I like its plugin function, which is very flexible. I also like some of its detailed functions, allowing me to develop my own functions as I please. In short, I really like it Review collected by and hosted on G2.com.

What do you dislike about Crisp?

I found that the crisp chatbot is a bit unstable, and sometimes it doesn't perform as expected. I hope the crisp team can optimize it Review collected by and hosted on G2.com.

Response from Antoine GORET of Crisp

edit

Hey Pan Yu,

Antoine, CMO at Crisp here 👋🏼

Plugins are powered by our marketplace, allowing anyone in your company to build private or public plugins. That's the beauty of our product where any company can build features they are looking for 😍

Talking about instability, feel free to get in touch with me through the support so we can better understand your struggles and improve your Crisp experience.

Thank you for using Crisp.

Regards,

Ruoni W.

Small-Business (50 or fewer emp.)

8/17/2023

"Super easy to set up and running"

5/5

What do you like best about Crisp?

Crisp is very easy to integrate and offers the customizability that we need. I've worked with a few SDKs for support products and this one took the least amount of effort! Besides, they also offer the best customer support during the onboarding process and instanly replies when I had a question. Review collected by and hosted on G2.com.

What do you dislike about Crisp?

So far so good, they have everything we need Review collected by and hosted on G2.com.

Response from Antoine GORET of Crisp

edit

Your feedback makes us even more proud and G2 people do agree because we're often elected as "Fastest implementation" in the many categories we compete.

As small companies have a lot to deal with, we're building Crisp with simplicity and efficiency in mind.

Thank you very much for sharing what we try to build everyday, it makes us super happy :)

Regards,

Antoine

Phil T.

Senior Software Engineer

Small-Business (50 or fewer emp.)

12/1/2022

"Best customer support product out there for small businesses"

5/5

What do you like best about Crisp?

As a small tech startup, we wanted to save money on Customer Support products.

We have been using osTicket (open source, self-hosted) for about a year, but after a year in operation, we outgrew its capacity. We received roughly 300-500 tickets per day, and osTicket became very unresponsive.

Other paid subscriptions like Zendesk or Freshdesk are too expensive for us.

Then one of our team members found Crisp. We tried it and loved it. The product is clean, easy to use, and has all the necessary functionalities for support tickets, a knowledge base, automated replies.

As Crisp is still a small team, when you give them feedback, maybe even their CEO will read it. It will be very flexible to adapt to your need.

I'm giving it a 10/10. Review collected by and hosted on G2.com.

What do you dislike about Crisp?

Not much. It's a great product. I hope more people would know about Crisp. Review collected by and hosted on G2.com.

Response from Antoine GORET of Crisp

edit

Hey Phil,

What a pleasure to read reviews like the one you shared. And you know why? Because this is exactly where we want to be: The all-in-one multichannel customer support platform for SMBs around the world.

Furthermore, knowing you see Crisp as an even better platform than Zendesk or Freshdesk makes us proud because they are giants in our industry!

Thank you for using Crisp!

Regards,

Yuriy Y.

Small-Business (50 or fewer emp.)

6/6/2023

"The best customer support platform."

5/5

What do you like best about Crisp?

They are evolving so quickly. Every month there are new features.

And they have a vision; the product is coherent and solid.

Never had technical issues with it.

Support is amazing.

You will unlikely find better. Review collected by and hosted on G2.com.

What do you dislike about Crisp?

I haven't found any downsides yet. It just works. Review collected by and hosted on G2.com.

Response from Antoine GORET of Crisp

edit

Hey Yuriy,

I don't think we could agree more than with your testimonial title 😂

Super happy you see a lot of value in our customer support platform.

Thank you for using Crisp!

Regards,

Antoine

Diogo G.

Small-Business (50 or fewer emp.)

2/16/2023

"Best Helpdesk Platform for those with Multiple Products"

5/5

What do you like best about Crisp?

I found Crisp after having researched for the perfect platform for our company, which has multiple brands under it's portfolio. All the features are pretty spot-on and their own customer goes above and beyond to make sure you get the best out of the platform! Thanks Pedro! Review collected by and hosted on G2.com.

What do you dislike about Crisp?

To be honest, so far I haven't seen anything I dislike about it. Review collected by and hosted on G2.com.

Ibinabo I.

Sales Strategist

Small-Business (50 or fewer emp.)

11/17/2022

"Seamless Messaging Platform"

5/5

What do you like best about Crisp?

I love Crisp because it's newbie friendly and helps me reach out to my customers effortlessly with the live chat option and in-app messaging option that skyrocketed my customer relationship to 76% Review collected by and hosted on G2.com.

What do you dislike about Crisp?

There is nothing I dislike about Crisp at the moment but if in the future I come across anything that I dislike I will go ahead to update this review and I really hope they will keep up the good work. Review collected by and hosted on G2.com.