--- title: Crexendo Reviews meta_title: 'Crexendo Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 357 reviews by the users' company size, role or industry to find out how Crexendo works for a business like yours. aggregate_rating: rating_value: 4.9 review_count: 357 scale: '5' date_modified: '2026-08-13' parent_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # Crexendo Reviews **Vendor:** Crexendo Business Solutions **Category:** [VoIP Providers](https://www.g2.com/categories/voip-providers) **Average Rating:** 4.9/5.0 **Total Reviews:** 357 ## About Crexendo Crexendo®, Inc. (NASDAQ:CXDO) is an award-winning premier provider of Unified Communications as a Service (UCaaS), Call Center as a Service (CCaaS), communication platform software solutions, and collaboration services designed to provide enterprise-class cloud communication solutions to any size business through our business partners, agents, and direct channels. Crexendo® solutions currently support over three million end users globally, and our platform was recently recognized as the fastest-growing UCaaS platform in the United States. The Crexendo® VIP™ platform delivers Voice, Interactions, and Phone capabilities backed by our industry-leading 100% Uptime Guarantee, allowing workers to connect from anywhere, on any device. ## Crexendo Pros & Cons **What users like:** - Users highlight the **exceptional customer support** provided by Crexendo, making the setup process seamless and easy. (83 reviews) - Users commend Crexendo for its **exceptional support and user-friendly service** , making transitions and management seamless across locations. (75 reviews) - Users commend the **exceptional customer service** at Crexendo, highlighting support that is responsive, helpful, and knowledgeable. (52 reviews) - Users find Crexendo’s service to be **extremely easy to use** , making transitions and setups seamless and stress-free. (47 reviews) - Users appreciate the **easy setup** of Crexendo, highlighting hassle-free transitions and supportive customer service throughout. (44 reviews) - Reliability (32 reviews) - Easy Implementation (28 reviews) - Quick Setup (23 reviews) - Features (21 reviews) - User Interface (21 reviews) **What users dislike:** - Users report experiencing **technical call issues** with Crexendo, especially during internet outages, affecting communication reliability. (7 reviews) - Users find the **complex processes** of Crexendo challenging, often requiring IT support for setup and troubleshooting. (6 reviews) - Users find that **customer service can be difficult to reach** , complicating their experience when seeking assistance. (5 reviews) - Users find **difficult navigation** in the Crexendo app, impacting efficiency and making it challenging to utilize features effectively. (5 reviews) - Users are frustrated by the **overwhelming number of spam calls** and issues with caller ID affecting communications. (5 reviews) - Users find the **initial payment requirement** of Crexendo inconvenient before the service is fully utilized. (4 reviews) - Users find the **lack of intuitiveness** in Crexendo's design hampers efficiency and complicates navigation and setup. (4 reviews) - Poor Customer Support (4 reviews) - Contact Management (3 reviews) - High Cost (3 reviews) ## Crexendo Reviews ### 1. Love Crexendo, and it keeps getting better. **Rating:** 5.0/5.0 stars **Reviewed by:** Sherry F. | Legal Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** December 19, 2022 **What do you like best about Crexendo?** We have now had Crexendo for a few years. This is a very easy system to use. Kiloh, our account rep is top notch! **What do you dislike about Crexendo?** Other than at the initial set up, when I had no idea how everything worked, we've had no problems. **What problems is Crexendo solving and how is that benefiting you?** At this time we are working on adding text messaging to the app. I wasn't sure if we already had it, and if not, can we get it. So I called Kiloh, within 30 minutes I had an email with the required form and instructions on what to do. ### 2. Hassle-Free Switch to Crexendo with Helpful Customer Support **Rating:** 5.0/5.0 stars **Reviewed by:** Rick K. | Principal Architect, Small-Business (50 or fewer emp.) **Reviewed Date:** February 19, 2026 **What do you like best about Crexendo?** I really like how easy it was to transfer my phone service to Crexendo. The switch was straightforward and hassle-free. The customer service has been very helpful with setting up everything to make things work well. The fact that I have 2 desk phones, can use my cell phone or computer to make calls is awesome. I use my phone system all of the time. **What do you dislike about Crexendo?** I don’t think it’s Crexendo’s fault that I’m not quite savvy enough to set up all the features on my system, but that’s exactly why I reach out to customer support for help. **What problems is Crexendo solving and how is that benefiting you?** Being a one-person business, Crexendo has solved the problem of handling my phone calls. From setting the hours that I am open and can take calls or by sending email messages with text of the phone message when I am unable to answer my phone. ### 3. Carly uehlein **Rating:** 5.0/5.0 stars **Reviewed by:** Cali R. | Executive Success Partner, Small-Business (50 or fewer emp.) **Reviewed Date:** January 23, 2026 **What do you like best about Crexendo?** Carly has truly gone above and beyond in helping me, and I can’t say enough good things about her. I’m brand new to managing our phone system, and she has been incredibly patient, informative, and knowledgeable with every single question I’ve had. She’s also been amazing in helping with porting a new line and making sure several users were added correctly and seamlessly. Her support has made this entire process so much easier and less overwhelming. I genuinely appreciate her time, guidance, and willingness to help — she’s been fantastic to work with! **What do you dislike about Crexendo?** The length of the contract and the cost. **What problems is Crexendo solving and how is that benefiting you?** The ease of having multiple ways to add users ### 4. 5 Star Review - Seamless Migration Thanks to Carly & Karoline’s Amazing Help **Rating:** 5.0/5.0 stars **Reviewed by:** Keri M. | Office Manager - Accounting, Small-Business (50 or fewer emp.) **Reviewed Date:** October 15, 2025 **What do you like best about Crexendo?** I can’t say enough great things about Carly and Karoline from the Crexendo migration team — they have been phenomenal throughout this entire migration process! From start to finish, their professionalism, patience, and dedication have made what could have been a stressful experience feel smooth and completely manageable. Every single time I’ve reached out — whether by email or with a quick question — they’ve responded immediately with such a helpful, positive attitude. They’ve answered every question I had (and there were quite a few), always taking the time to ensure I fully understood each step. Even more impressive, they resolved every single issue I encountered — quickly, efficiently, and with zero hassle on my end. It’s rare to find support that is this responsive, knowledgeable, and genuinely kind. Carly and Karoline went above and beyond at every stage, and I’m so grateful for their support. Thank you both for making this transition not only successful but actually enjoyable! **What do you dislike about Crexendo?** I do not have 1 single complaint about Crexendo **What problems is Crexendo solving and how is that benefiting you?** Our phones were extremely outdated, behind in technology and not capable of sustaining service after migration. Carly & Karoline reached out, provided us with an easy option of phones to replace ours and made sure we are functioning properly. ### 5. Easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Greg S. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** March 14, 2025 **What do you like best about Crexendo?** A telecom vendor referred me to Crexendo. a year ago. We have steadily been adding users, and Kiloh worked with us recently to consolidate the term date for all our numbers into a single date and worked out a great renewal deal for us as well :) **What do you dislike about Crexendo?** Provisioning new numbers is still a manual process, but you can create/edit/delete/assign users to numbers through the portal easily. **What problems is Crexendo solving and how is that benefiting you?** Centrally administered US phone numbers for overseas workers initially and now for US users since we just ditched our hardware PBX system. ### 6. Microtronics telephone system **Rating:** 5.0/5.0 stars **Reviewed by:** Susan J. | Admin. Clerk, Small-Business (50 or fewer emp.) **Reviewed Date:** October 06, 2025 **What do you like best about Crexendo?** We had a terrific Customer Representative, Brenda. She made the transition very easy. Phones were here and set up for the port over day. Everything went smoothly. We were able to have a learning session for all employees and another one for administration. This has never been provided for the last 2 phone company changes. Karen has been there for support when needed, since the change occurred. Our new phone system allows us to see who is using the phone from the screen before passing a call through. **What do you dislike about Crexendo?** We don't have any complaints at this time. **What problems is Crexendo solving and how is that benefiting you?** Consistent phone service was a problem with the previous provider. The "all call" feature is enabled on these phones to find an employee needed on the phone. The voice mail consistently is in our email so it can be forwarded or even read in the portal. ### 7. Desire to understand my company needs, knowledgeable, great communication skills and courteous **Rating:** 5.0/5.0 stars **Reviewed by:** Omer R. | CFO, Small-Business (50 or fewer emp.) **Reviewed Date:** November 03, 2025 **What do you like best about Crexendo?** What I like best about Crexendo is the excellent customer service provided by my account representative, Kiloh Smith. Kiloh keeps me well-informed, responds promptly to all inquiries, and demonstrates outstanding knowledge of both the products and the telecommunications industry. His professionalism and consistency make managing my account a smooth and positive experience. I truly appreciate the personal attention and expertise he brings to every interaction. **What do you dislike about Crexendo?** The only area I would like to see improved is the hold time when calling in for support. While the service is great once connected, shorter wait times would make the overall experience even better. **What problems is Crexendo solving and how is that benefiting you?** Toll-free numbers on my websites and my Crexendo app on my cell phone to mask my cell phone number which provides a more professional appearance. ### 8. A Great Service With Fantastic Team Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Security and Investigations | Mid-Market (51-1000 emp.) **Reviewed Date:** November 02, 2025 **What do you like best about Crexendo?** What I appreciate the most about Crexendo is their outstanding support. Unlike most vendors I have worked with, I consistently receive same-day responses, sometimes even within the hour. Whenever I reach out, the entire team is ready to provide assistance and guidance. This level of support is crucial for me because of the demands of my job. Occasionally, emergencies arise where I need to set up a specific service under a tight deadline. Based on my experience with Crexendo, I feel confident that I can depend on them in these time-sensitive situations. Beyond their support, the service itself is excellent from an administrative standpoint. I value the wide range of options and features available for managing phone numbers, assignments, voicemails, and more. **What do you dislike about Crexendo?** At this time, I haven't had any negative experiences with Crexendo. As I mentioned before, there are many options and features available for managing phone lines. Occasionally, it can be a bit confusing or even overwhelming to figure out what each feature does when setting up a specific configuration. However, that might just be my personal experience and it all comes down to getting familiar with the system like all things, and it's not as much of an issue as it may sound. Thanks to the excellent support, it's easy to get clarification on how to achieve a particular setup, whether by reaching out directly or by consulting the supporting documentation. **What problems is Crexendo solving and how is that benefiting you?** Crexendo addresses our need to have office phone lines available via VoIP, which can also be integrated with services like Teams or accessed through a mobile app. This flexibility is highly beneficial for us, as it allows the choice between using a traditional desk phone or a software-based number, depending on our needs. ### 9. Extremely Happy with Crexendo Phone System **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Small-Business (50 or fewer emp.) **Reviewed Date:** October 10, 2025 **What do you like best about Crexendo?** Our salesman Jim Hall was very knowledgeable and was there for questions throughout the sales process, contract and implementation. The implementation was effortless. Our project manager Jose Rodriquez was very knowledgeable. We received the phones promptly and they were literally plug and play. By far the easiest implementation and transition I've ever experienced. The platform is very user-friendly, and their VIP meetings feature has saved me countless hours that I would have otherwise spent transcribing meeting minutes. The AI summary was spot on. The overall cost of the cloud-based phone provided vs our old provider has resulted in over $300 per month in savings. Their customer support was very helpful and easy to communicate with when helping with an issue. The system was everything it was advertised to be! **What do you dislike about Crexendo?** Honestly, I haven't encountered any drawbacks while using Crexendo. **What problems is Crexendo solving and how is that benefiting you?** As a public transportation provider, having a dependable phone system has been crucial to our daily operations. The inclusion of a VIP meetings app was an unexpected bonus, and it has truly transformed the way we hold our meetings. ### 10. Exceptional, Professional and Expeditious **Rating:** 5.0/5.0 stars **Reviewed by:** Caitlin J. | Marketing & Communications Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 19, 2025 **What do you like best about Crexendo?** I would literally shout it from the rooftop if they needed me to when it came to working with Crexendo and the team. They were so friendly and committed to making sure we had the right solution for our VOIP system including revising quotes after we needed to change and add services from our original specs. Adam our initial point of contact would respond to my emails almost immediately it seemed like including while he was away for personal reasons! That is crazy. No one should work while they out of office (I told him as much), but that was just how much they cared about making sure we were taken care of and had all the information we needed when making the decision on what company to work with. When it came to the install, Mike (our installation point of contact) made sure we were all setup to go and it was seamless. They shipped the equipment to us and then we had a virtual meeting to go over everything. Day of changeover, the transition barely caused more than 5 minutes of downtime and that was only because we had to unplug our old phones prior to the porting to plug in the new ones. But then Mike was right on it making sure everything was working and in less than 30 minutes the day of porting, we were done and it was over. After the new service was up and running, both Adam and Mike have reached out to make sure it was working properly and that we were having no issues and continue to do so even weeks after the transition. They've also made sure we know how to contact support if we ever need it. Given my experience with other companies, I would 100% never hesitate to recommend Crexendo to others looking for similar services. It was certainly the best and right choice for us. **What do you dislike about Crexendo?** Absolutely nothing. Again they were so easy to communicate with and then work with, that there was never a problem they couldn't solve for us very quickly. **What problems is Crexendo solving and how is that benefiting you?** Crexendo made sure we had an affordable VOIP option and that is very beneficial when you are a mostly grant funded operation. We don't have a lot room in our budget for excessive operational expenses. ### 11. Easy Implementation, excellent consumer service, quality product **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Small-Business (50 or fewer emp.) **Reviewed Date:** September 16, 2025 **What do you like best about Crexendo?** The process started with consulting with our sales representative Kimberly. Our office was coming from a hybrid VOIP and traditional phone system. We were concerned about implementation and employee user learning curve. There were other competitors, some less expensive, some more expensive. However, it seemed like Crexendo had a balanced mix of features and support that fit what we were looking for. Kimberly has been very responsive to email communications and ensure any last minute changes to the service agreement were reflected timely. Our implementation specialist Karoline was very communicative and helped push things through in a timely manner once we were ready to pull the trigger. It was very helpful to be assigned to one implementation specialist to help iron out the kinks while we setup. We had some specific needs on how we wanted to setup our incoming vs. outgoing faxes. It took a few tries to get everything ironed out. However, I was very pleased with how receptive the Crexendo team was to ensure everything was setup the way we wanted. **What do you dislike about Crexendo?** Crexendo allows you to make calls via dedicated VOIP phone, mobile, or in Chrome. I have found that some callers may find it difficult to hear me when I am using Chrome vs. mobile app. However this could be due to limitations of the computer microphone. Admittedly I am still fairly new to the ecosystem so I cannot prove a fair assessment of any negative aspects that may manifest over time. **What problems is Crexendo solving and how is that benefiting you?** Ease of deployment of devices moving from traditional phones to VOIP. ### 12. Start to finish - very helpful team made for a painless implementation. **Rating:** 5.0/5.0 stars **Reviewed by:** John N. | IT Director, Mid-Market (51-1000 emp.) **Reviewed Date:** September 13, 2025 **What do you like best about Crexendo?** The immediate follow-up to questions I had and issues that arose by Mary Jenkins and Carol Kloss allowed me to make decisions quickly and move forward. **What do you dislike about Crexendo?** So far, nothing. Every aspect of managing our phone system has been improved without a single user complaint **What problems is Crexendo solving and how is that benefiting you?** We are a non-profit that provides diverse services to our clients. Getting our clients to the right service provider has always been a high maintenance operation. Crexendo has made management of that process simple and reduced the load on our IT staff and allowing individual teams to better manager their customer interactions. ### 13. A smooth transition to an outstanding product **Rating:** 5.0/5.0 stars **Reviewed by:** Brian K. | Information Technology Manger, Small-Business (50 or fewer emp.) **Reviewed Date:** April 10, 2025 **What do you like best about Crexendo?** Perhaps the best thing we've gained by moving to Crexendo is the ease of system management. Our sales consultant, Jim Hall, was easy to work with and quick to respond to questions and changes. He also worked with me to make sure the new service costs met or beat the costs of our old service, which was important to us as a non-profit. (All in, switching saved about $100/mo in our telecom expenses.) There are plenty of options and service levels so you can get what you need for each member of the organization... no overpaying for things you don't need... or someone doing without because nobody else needs the feature. Our implementation consultant, Mary Jenkins, was able to help us easily setup the system to mimic some of the features we liked from our old on-prem system. She also effectively helped us work through hiccups that were outside Crexendo's control. The management portal is modern, easy to use, flexible, and thorough. And the sound quality is EXCEPTIONAL! Features like voicemail transcription and a mobile app have made it easier for us to communicate amid differing schedules and locations. We purchased our phones through Crexendo, so they came pre-provisioned and were a snap to deploy -- just plug them in and you're up! Overall, one of the best technology transitions I've worked through. **What do you dislike about Crexendo?** Really the ONLY downside we encountered was leaving behind our *large* pool of DID numbers. We ported over the ones that were in use... but with a traditional provider, you get that pool and it really doesn't cost anything extra... whereas the "a la carte" DIDs (those added on to a lower service level) are a nominal fee per number. But we didn't see that as reason to not switch. **What problems is Crexendo solving and how is that benefiting you?** The biggest challenge Crexendo is helping us overcome is reaching staff members when they are off-site. Before, if we wanted to be reachable while away from the office, we had to give out a personal mobile number. (Some of us established Google Voice numbers for that purpose, but it's still and extra step.) But in both cases, it was problematic due to safety and security concerns as a religious non-profit, especially for minors and families. Now, those that need to be reachable off-site can have people call their office number and they can answer using the mobile app on their cell phone -- no more extra phone numbers! We're also setting up SMS so we can send and receive text messages using our company DID numbers. ### 14. Exceptional, fast, reliable service from Carly Uehlein and her amazing team! 5 Stars ALL the way!!! **Rating:** 5.0/5.0 stars **Reviewed by:** Julia G. | Office Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** June 27, 2025 **What do you like best about Crexendo?** I love having a dedicated person to go to, such as Carly Uehlein, and the rest of her team are just as amazing! We had a few issues when I first started with my company back in February of this year. Where to start? Crexendo has helped us immensely. They are very easy to get a hold of and respond quickly. First of all, Carly was able to lower our billing to match our needs, who does this? What a great way to retain customer loyalty! Secondly we had a fax issue as Carly and her team discovered why were not able to receive nor send out faxes. Apparently our fax router was out of date, so she sent out a replacement to us at no charge asap. My boss and I requested for having our voice mails sent to our emails instead of our phones, which they did for us asap as well. Just recently one of our employees requested for her business phone line to be forwarded to her cell temporarily, which was done immediately upon request. I could go on, but basically it's been a pleasure to work with such a reliable company and to be able to have a live person to talk to, not a robot. Personal customer service is almost extinct in this day and age, so it's really wonderful to still be able to have that with any company that you are doing business with. Thank you Carly and thank you Crexendo! **What do you dislike about Crexendo?** That they are not here in our state. It would be nice if they had a location nearby. **What problems is Crexendo solving and how is that benefiting you?** Voice mail, change of extensions, fax issues, transferring services, etc. ### 15. Excellent VOIP Service **Rating:** 5.0/5.0 stars **Reviewed by:** Bo B. | Owner & President, Small-Business (50 or fewer emp.) **Reviewed Date:** July 07, 2025 **What do you like best about Crexendo?** The Crexendo sales and support teams have been absolutely wonderful throughout my purchase and onboarding process. They've been quick to offer support and guidance, and went the extra mile to make sure that my internet connection (5G-based) would work with their system. It's been an excllent experience, and Jim Hall (our Cloud Communications Consultant) has been stellar in his support for us! **What do you dislike about Crexendo?** It's been a great service, we have no compliants. **What problems is Crexendo solving and how is that benefiting you?** Crexendo has made VOIP communication easy and seamless. Some of my peers have told me about difficulties with their providers, and I'm happy to say that we haven't had any troubles at all with Crexendo! ### 16. Great Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Sarah A. | Scheduler, Mid-Market (51-1000 emp.) **Reviewed Date:** August 31, 2025 **What do you like best about Crexendo?** Carrie at Crexendo made the process very smooth. I am happy with the quick communication through email and being able to fulfill our request promptly and professionally. **What do you dislike about Crexendo?** I have no complaints about Crexendo. They have been excellent so far. **What problems is Crexendo solving and how is that benefiting you?** Crexendo helped me through the process of swapping out a phone we had previously purchased with a new phone. I was given details of phone options we had, which was very helpful in choosing the right phone. ### 17. Excellent product with amazing support. Love our Partnership with Crexendo!!! **Rating:** 5.0/5.0 stars **Reviewed by:** Troy M. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** June 17, 2025 **What do you like best about Crexendo?** The Crexendo team is amazing and go above and beyond to support us. You will never find anyone to out hustle Karen Prosser. Their product is second to none and feature rich. Couldn't be happier with our partnership!! **What do you dislike about Crexendo?** I can't think of any. They guarantee 100% up time, but so far they have delivered. Hard promise to keep, but speaks to their platform. **What problems is Crexendo solving and how is that benefiting you?** Crexendo offers me a VOIP platform with Call Center applications and integrations that not only allow me to build my company and support staff with for my customers, but also gives me the right platform to sell to my customers. ### 18. Outstanding Service and Seamless Support—Crexendo Exceeds Expectations **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** November 04, 2025 **What do you like best about Crexendo?** We have been loyal Crexendo customers for several years because of the excellent service and the product itself. Lorena and Clarke introduced us to the system and have made each and every process seamless. The support staff are second to none and they assist you quickly and accurately. There are zero downsides to this system and the support that we have received. **What do you dislike about Crexendo?** I have no complaints about Crexendo. The combination of an excellent product and a fantastic team truly makes it outstanding. **What problems is Crexendo solving and how is that benefiting you?** The system integrates seamlessly with our answering service, helping us save both time and resources. It truly is an ideal solution for our needs. ### 19. Product and service upgrade **Rating:** 5.0/5.0 stars **Reviewed by:** Patrick D. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** May 28, 2025 **What do you like best about Crexendo?** Customer Support is always polite and friendly, and ensures that my issue is taken care of. My recent interaction with Carrie Snell was great. She was very helpful, friendly, and answered all my questions quickly. She wrapped up our account needs quickly and explained everything. The YouTube videos are great, also. **What do you dislike about Crexendo?** Some troubleshooting of issues can be confusing, but the YouTube videos are great and helpful, but sometimes it takes going through a few videos to find the solution to my issue. **What problems is Crexendo solving and how is that benefiting you?** Added a new line, updated phone hardware and account update to the new VIP system. New phones are needed as well as adding a new line. ### 20. Firgrove Water **Rating:** 5.0/5.0 stars **Reviewed by:** Larry J. | General Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 26, 2025 **What do you like best about Crexendo?** The installation was easy. The service has been great, and the system is easy to use. Customer service is also very good. I could not be more pleased. **What do you dislike about Crexendo?** I really like Crexendo and do not have any issues with them. **What problems is Crexendo solving and how is that benefiting you?** We were having issues with Lumen and wanted a better solution for our needs. Now we have a more reliable phone system. ### 21. Outstanding Customer Service! **Rating:** 5.0/5.0 stars **Reviewed by:** Ken D. | Chief Operating Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** September 04, 2025 **What do you like best about Crexendo?** I switched my company to Crexendo about two years ago and have a great experience with them ever since. I have had the pleasure of working Mary Jenkins who has been amazing to work with as she is always prompt to answer calls and take care of problems very quickly. Also want to highlight Carrie Snell who was very patient and helpful with setting up new lines when I needed to add new lines. Highly recommend Crexendo!!! **What do you dislike about Crexendo?** I do not have anything that I dislike about them at this time. **What problems is Crexendo solving and how is that benefiting you?** Phone services VOIP ### 22. Recent Organizational Upgrade to a Cloud Phone System **Rating:** 5.0/5.0 stars **Reviewed by:** Andrew S. | Systems Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** June 18, 2025 **What do you like best about Crexendo?** I enjoyed the friendly, professional process from start to finish. I also was captivated by the support posture of Crexendo. **What do you dislike about Crexendo?** At times, there seemed to be a bit of confusion, but it turned out to be miscommunication and was handled/corrected through virtual discussions. **What problems is Crexendo solving and how is that benefiting you?** One of the issues we had with our previous phone vendor was the mobile app. It simply did not work. With Crexendo, we no longer have that issue, and users are loving the flexibility to use their desk phone or mobile app at all times, in office or teleworking. ### 23. CREXENDO REVIEW FROM A INVESTMENT & MANAGEMENT COMPANY POV **Rating:** 5.0/5.0 stars **Reviewed by:** Lalaine M. | Accountant & Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 12, 2025 **What do you like best about Crexendo?** They have a great team and sales manager Jim Hall made it easy for me to understand the product! **What do you dislike about Crexendo?** None as of the moment, but maybe just having to pay initial payment even before service is conducted. **What problems is Crexendo solving and how is that benefiting you?** It basically helps me see and analyze all incoming calls and manage how we handle these calls per department. ### 24. We made the switch to Crexendo in 2020. **Rating:** 5.0/5.0 stars **Reviewed by:** Seth U. | IT Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 13, 2025 **What do you like best about Crexendo?** We like the web interface, Crexendo VIP Mobile app, and the 24/7 customer support. One of the main reasons we chose Crexendo was that they are US based. **What do you dislike about Crexendo?** The only downside is if we have an ISP outage at our location we would have an interuption at our office location. What's good is that we can take our phones to another location and resume taking calls. That was one of the main reasons we went with Crexendo in 2020 during the beginning of the pandemic. It gave us peace of mind to know we could have our employees able to work from home if need be. **What problems is Crexendo solving and how is that benefiting you?** Being able to make receive calls on our mobile devices as if we were sitting at our desks has been very beneficial. When we are away from our desks and not having to send callers to voicemail has benefited our consumers as well. ### 25. Outstanding Customer Service Makes All the Difference **Rating:** 4.5/5.0 stars **Reviewed by:** Carlos A. | store manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 11, 2025 **What do you like best about Crexendo?** there customer service was really amazing Kellen bell was super helpfull **What do you dislike about Crexendo?** nothing was really bad everything worked out really well **What problems is Crexendo solving and how is that benefiting you?** we have bad phone issues at the store and they took care of us and solved the problem ### 26. Great customer service - very quick and responsive - Carly U was excellent to work with **Rating:** 5.0/5.0 stars **Reviewed by:** Amanda B. | Bookkeeper, Mid-Market (51-1000 emp.) **Reviewed Date:** March 31, 2025 **What do you like best about Crexendo?** Very easy to get ahold of and will go out of the way to try and resolve any problems we may have. Ordered a couple new phones from Carly and she had them shipped out the next day! **What do you dislike about Crexendo?** Nothing I can think of. If we have had issues (which have been very few in the couple years we used them), they are quick to resolve. **What problems is Crexendo solving and how is that benefiting you?** We used Verizon phones when we switched to Crexendo and they got everything converted perfectly. Randomly 2 years later the Verizon phones defaulted back to their settings so we had to redo everything. We decided to get phones from Crexendo to not have this issue in the future. ### 27. Service is Great, but Customer Service is Outstanding **Rating:** 5.0/5.0 stars **Reviewed by:** Mark E. | CFO, Small-Business (50 or fewer emp.) **Reviewed Date:** June 02, 2025 **What do you like best about Crexendo?** I like the ability to load a app onto my personal phone so that I can take office calls while on the go. Recently I interacted with Sr. Account Executive Carly Uehlein who provided superior support and quick feedback to get major changes to our account made quickly and accurately. **What do you dislike about Crexendo?** Sometimes there are too many options and figuring out how to best set personal features can be confusing. I find it to not be user friendly from a setup perspective at times. **What problems is Crexendo solving and how is that benefiting you?** Crexendo is solving the problem of having a dedicated office phone which one can take with you while traveling without the need for another travel device/phone. ### 28. WOnderful company to work with and received get support. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Primary/Secondary Education | Mid-Market (51-1000 emp.) **Reviewed Date:** April 03, 2025 **What do you like best about Crexendo?** Over all support from the company itself. Great group of people and very responsive. **What do you dislike about Crexendo?** Third party support provided to conduct installation. Installer was not prepared to conduct work. Did not have right tools for the job(s). Unfamiliar with the equipment which was not a telephone. This would be the fax integration and paging systems Fax integration was installed by me and I am still working on the paging systems. **What problems is Crexendo solving and how is that benefiting you?** Brought us in compliance with multiline telephone laws and regulations. ### 29. Great service **Rating:** 5.0/5.0 stars **Reviewed by:** Elijah S. | Business Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 17, 2025 **What do you like best about Crexendo?** Crexendo is great because they offer a more personal level of service than most VOIP companies, and have been quickly accessible when we needed help. Our sales rep Carol is also very responsive and friendly, quick to serve when we need a new unit, or a replacement. **What do you dislike about Crexendo?** The only downside is that it does not integrate with our CRM, but it does integrate with most others. **What problems is Crexendo solving and how is that benefiting you?** We need a professional business number with multiple lines that enables us to catch every call and we're achieving that. ### 30. Happy with Customer Service, Sales and Ease of Use **Rating:** 5.0/5.0 stars **Reviewed by:** Stacy D. | Bookkeeper, Mid-Market (51-1000 emp.) **Reviewed Date:** May 21, 2025 **What do you like best about Crexendo?** The prices were very competitive and anytime we have questions or problems we get them resolved within 24 hours. **What do you dislike about Crexendo?** So many options that we are probably only using 30% of the capability of our phone system. **What problems is Crexendo solving and how is that benefiting you?** No fax machine needed to fax or receive faxes. ### 31. Crexendo provides outstanding service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Government Administration | Mid-Market (51-1000 emp.) **Reviewed Date:** May 13, 2025 **What do you like best about Crexendo?** We’ve been using Crexendo as our telecom provider for our Contact centers for over 8 years. In that time, our Crexendo account manager (Lorena Rankin) has provided outstanding support and has directly contributed to the success of our hosted contact center offerings. **What do you dislike about Crexendo?** Nothing glaring. Due to the complexity of some of our requirements it sometimes takes longer than usual for proposal quotes. But Lorena and Crexendo always get us what we need! **What problems is Crexendo solving and how is that benefiting you?** Providing us with on prem and cloud based UCS for outsourced contact centers. ### 32. Enterprise Phone System at a Fraction of the Cost. **Rating:** 5.0/5.0 stars **Reviewed by:** Jay S. | Chief Information Officer, Mid-Market (51-1000 emp.) **Reviewed Date:** November 04, 2024 **What do you like best about Crexendo?** We are still fairly new to the Crexendo platform, however, the people made this an easy decision. From the very first stages of information gathering to implementation, their response times and professionalism are wonderful. We have been with carriers before where once the sales process is done, you are just a number to them but not with Crexendo. The implmentation of the system so far has been one of the smoothest and easiest to intergrate. **What do you dislike about Crexendo?** At this time, the only downside has been that we did not switch to them sooner. **What problems is Crexendo solving and how is that benefiting you?** They are replacing an old out of date phone system that has been a nightmare to manage. The new features our users are receiving with the product, put our orginzation into the 21st century and everyone is excited. Call quality has been increased as well. ### 33. Crexendo Voip Services **Rating:** 5.0/5.0 stars **Reviewed by:** Blake N. | IT Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** December 26, 2024 **What do you like best about Crexendo?** Crexendo has been a very reliable phone platform for us to be on. Now we are going through a conversion to their new cloud system and Carly has been above and beyond helpfull in getting us all the services we need. Carly has also been very helpfull in getting our faxing figured out and brings in extra resources with the answers to my questions. **What do you dislike about Crexendo?** The old system has limitations that do not exist in the cloud platform so we are very excited to move to the new platform. **What problems is Crexendo solving and how is that benefiting you?** New cloud platform will solve some issues with tracking down where calls landed in oursystem when an unexpected error occurs ### 34. Willing to go the extra mile **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Executive Office | Small-Business (50 or fewer emp.) **Reviewed Date:** April 16, 2025 **What do you like best about Crexendo?** The interactions that I have had with my implementation specialist, Jeannie Erli and my account consultantant Carrie Snell have been A+. CCrexendo is very lucky to have them both on their team. They have gone above and beyond for me. **What do you dislike about Crexendo?** Persoanlly, I have had some technical issues that have been challenging to fix. Althugh the team has tried to make things right, it has not always gone smoothly. **What problems is Crexendo solving and how is that benefiting you?** I am able to manage phones for my clients while providing them with mobile solutions to run their business. ### 35. Jim is Absolutely Fantastic **Rating:** 5.0/5.0 stars **Reviewed by:** Zachary G. | CEO/Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** August 25, 2023 **What do you like best about Crexendo?** From my very first meeting with Jim, I realized that Crexendo was the right choice for our facility management company. We had been experiencing numerous service issues with Nextiva and received no support to resolve them. From our initial call to the implementation process and follow-up, Crexendo has been incredibly responsive. We have been a customer for over a year and just met with Jim to increase our services with Crexendo. **What do you dislike about Crexendo?** There are Zero Downsides and we have no issues with service or support. **What problems is Crexendo solving and how is that benefiting you?** App Speed, Consistency, No Dropped Calls, Ease of Use. ### 36. Excellent Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Thomas C. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** November 21, 2024 **What do you like best about Crexendo?** We have been with Crexendo for approximately 10 years. From there very beginning their customer service has been great. Telecom is not sexy, it is basically a utility. But when you start to use a computing device (Voip phone, phone based app) as a phone, things will go wrong. With any provider. What really matters is how issues are resolved when the come up. Crexendo has been top notch as this. We are currently going through a major upgrade at Crexendo and our use case is a little unique and requires a special touch. Luckily we were assigned Account Rep - Kiloh to assist us. He has is doing his best to make sure our unique sitiation works as well in the upgraded system as is did in the legacy system. Thank you Kiloh. **What do you dislike about Crexendo?** This is not unique to Crexendo. Self-Serice through a portal is a great option. But it can be confusing. That coupled with a fear of screwing something up can make it intimidating. But again, Crexedo support is there to help walk you through or do it for you. **What problems is Crexendo solving and how is that benefiting you?** We have been using Voip through Crexendo for a long time. When we started, we were all in the same building. When covid hit, everone went home and took their phones with them. It helps us solve our move to a remote only work environment. ### 37. Easy to use and easy to switch. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Small-Business (50 or fewer emp.) **Reviewed Date:** June 12, 2025 **What do you like best about Crexendo?** The support that is constantly available is great and the price was very reasonable. **What do you dislike about Crexendo?** There is no local person but that's not that big of a deal since you have a designated representative. **What problems is Crexendo solving and how is that benefiting you?** Making phone system easy to use. ### 38. Great customer service and great VoIP product! **Rating:** 5.0/5.0 stars **Reviewed by:** David O. | General Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 17, 2025 **What do you like best about Crexendo?** The VoIP system has all the options and functionality that we need to that we can provide great customer service to our members. The pricing and flexibility are impressive. Our contact, Kyle Grier, was fantastic. His follow through and expertise, were great! **What do you dislike about Crexendo?** We opted for the better hardware to improve the performance. **What problems is Crexendo solving and how is that benefiting you?** It will allow us to provide quicker and better live service to our Members. ### 39. Wonderfull sales and install **Rating:** 5.0/5.0 stars **Reviewed by:** Mark S. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** November 15, 2024 **What do you like best about Crexendo?** Easy install from the start to finish, best customer service reps Kyle and Karoline so far, this system installed like a dream was correct and up running in a day. We have 7 active lines in use all day. The features are a dream come true. I wanted a single line incoming and 7 active lines of use, got it without purchasing 12 lines. The system integrated with our existing equipment and internet without a problem. **What do you dislike about Crexendo?** Hard to say not anything on this end except they want us to pay for the service?? Whats with that it install seamless and now we have to pay?? **What problems is Crexendo solving and how is that benefiting you?** We had many problems with our old system . Over ring, lines not clear and lack of lines with out purshing additional lines. Fax charges too high and just no service. ### 40. Fantastic and efficient customer service with competitive pricing **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** November 07, 2024 **What do you like best about Crexendo?** Since I was first contacted by Jon Butts, I had a great customer service experience. He and Mary Jenkins were very quick to respond to questions or issues with the product. There was minimal down time and Both followed up after ensuring that the phones and systems were operating smoothly. I'm a small business with not much equipment, but everything has gone very well since day 1. The Crexendo app also was very helpful to route calls until we got our equipment in place. 5 stars! **What do you dislike about Crexendo?** Faxing is a little inefficient. Would be nice if previews were more legible before needing to download. **What problems is Crexendo solving and how is that benefiting you?** Ease of phone system use. ### 41. Crexendo - Above and Beyond Excellent **Rating:** 5.0/5.0 stars **Reviewed by:** Anthony O. | Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** February 13, 2025 **What do you like best about Crexendo?** Crexendo is a very simple to use telephone VOIP system.. Very reliable and effcient. Customer Service is excellent, they are very patient when dealing with any issue. Onboarding is very easy and when new telephones are need they already come pre provisoned. Just plug and play. The training is explained in laymen's terms and very clear. Karen Posser, the Channel Sles Manager is incredible, always there for us. **What do you dislike about Crexendo?** Cannot think of a single thing that we dislike. **What problems is Crexendo solving and how is that benefiting you?** Lower cost which in turn helps us out helping the community. ### 42. Crexendo Exceeds Expectations **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** April 21, 2025 **What do you like best about Crexendo?** Crexendo's customer service is exceptional. Jim Hall in particular is diligent about checking in to make sure that our nonprofit is receiving the best service possible. **What do you dislike about Crexendo?** There is really nothing that we dislike about Crexendo. **What problems is Crexendo solving and how is that benefiting you?** Crexendo is problem-solves for our organization so that we can serve the cancer patients and families who need us. ### 43. Great service for many years! **Rating:** 5.0/5.0 stars **Reviewed by:** Andy M. | COO, Mid-Market (51-1000 emp.) **Reviewed Date:** September 25, 2024 **What do you like best about Crexendo?** We've been with Crexendo for at least a dozen years if not more and they've been a great business partner. Excellent customer service, and great VOIP system. It is easy to use and works great! **What do you dislike about Crexendo?** None that I can think of honestly, that I've encountered. **What problems is Crexendo solving and how is that benefiting you?** We got rid of our POT lines a long time ago and it has made communication and flexibility a big part of what we do. When COVID hit we were probably the only company in New England that was able to go fully remote the day after everything was closed down without skipping a beat and without interruption in service. I've been working with Jim Hall for years and can always reach out to him with any issues and he'll help fix or find a solution and the person to help me. Been a great business partner. ### 44. Amazing Client Service! What a rare Gem…. **Rating:** 5.0/5.0 stars **Reviewed by:** Mary Lou S. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** December 16, 2024 **What do you like best about Crexendo?** The client service by far is the best! The process was made so much easier by Carol. It is so nice to have new equipment, that worked as soon as we plugged the phones in AND answers to questions quickly. **What do you dislike about Crexendo?** Being honest, there is nothing that we can not think of. **What problems is Crexendo solving and how is that benefiting you?** We were with GoTo Connect and in 2 1/2 years they NEVER got our phone system correct, we had to deal with client support outside the US and every call regarding issues took 3 or 4 times to resolve, they associates at GoTo were not knowledgeable of our product and calls to them was a frustrating debacle! ### 45. Wonderful Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** April 15, 2025 **What do you like best about Crexendo?** Crexendo has been a great company to work with. They have a great team, and customer support. And their system and the phone sets are very easy to navigate. Ms. Carrie Snell, the communications consultant, has always been helpful and quick with our new product orders, and the costumer service team is alway nice and easy to work with. **What do you dislike about Crexendo?** We have not had any issues with either their products nor their team. **What problems is Crexendo solving and how is that benefiting you?** Crexendo helps us communicate efficently with our customrs and vendors. ### 46. Fast and Easy communication **Rating:** 5.0/5.0 stars **Reviewed by:** cara k. | Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 27, 2025 **What do you like best about Crexendo?** Carly Uehlein has been the most helpful at Crexendo. When we needed something for our business, she jumped right in and made sure we got what we needed for our business to function successfully. **What do you dislike about Crexendo?** The only downfall of Crexendo is the term of the contract. A shorter contract period should be offered. **What problems is Crexendo solving and how is that benefiting you?** n/a ### 47. Great Sales Service **Rating:** 5.0/5.0 stars **Reviewed by:** Jamal A. | Director of HealthCare Services, Mid-Market (51-1000 emp.) **Reviewed Date:** January 30, 2025 **What do you like best about Crexendo?** Kyle adapted to my changing questions and was very prompt and respectful through the process. Very excited to begin work with this company! **What do you dislike about Crexendo?** Have not come across any issues to note. **What problems is Crexendo solving and how is that benefiting you?** Remote work and brand identity ### 48. Hands down best service for telephones that we have used (in almost 30 years running) **Rating:** 5.0/5.0 stars **Reviewed by:** Beth S. | Owner , Small-Business (50 or fewer emp.) **Reviewed Date:** October 04, 2024 **What do you like best about Crexendo?** IT Service, customer service and it is an incredibly stable system. **What do you dislike about Crexendo?** You cannot change the voice for when you, as the owner, gets voice mail. You can totally change it for your customers - just not you - as the owner when you are getting your voicemails. **What problems is Crexendo solving and how is that benefiting you?** AI Tech - bringing it in on point! ### 49. Great people to work with! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** December 11, 2024 **What do you like best about Crexendo?** Never have done any business with them. They were very informative and helpful. They knew their product very well and was able to do a great job explaining via video conference. **What do you dislike about Crexendo?** Nothing yet! Just starting the process. **What problems is Crexendo solving and how is that benefiting you?** More 21st Century | Expand to multiple locations ### 50. President **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** January 03, 2022 **What do you like best about Crexendo?** Functionality, Ease of Use and the customer service. Kihol the service consultant at Crexendo made the process easy, he was attentive and engaged. **What do you dislike about Crexendo?** I dislike connecting via wifi to the phones, doesn't work correctly. **What problems is Crexendo solving and how is that benefiting you?** All communication and voip. ## Crexendo Discussions - [What is Crexendo used for?](https://www.g2.com/discussions/what-is-crexendo-used-for) - 2 comments - [View Crexendo pricing details and edition comparison](https://www.g2.com/products/crexendo/reviews?filters%5Bsentiment_snippet%5D=1624948&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-08-14+22%3A06%3A21+-0500&secure%5Bsession_id%5D=c8c0de52-76b2-4870-953d-eaa390d7c1c0&secure%5Btoken%5D=00c171a1eae78d2475b7938865a96807f66eac772d75d4d88cd52659434404da&format=llm_user) ## Crexendo Integrations - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - [Keap](https://www.g2.com/products/thryv-keap/reviews) - [Microsoft Dynamics 365 Connector](https://www.g2.com/products/microsoft-dynamics-365-connector/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [NetSuite](https://www.g2.com/products/oracle-netsuite/reviews) - [Salesforce Headless 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - [SugarCRM](https://www.g2.com/products/sugarcrm-sugarcrm/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) ## Crexendo Features **Additional Functionality** - Tagging - Natural Language Processing - Data Extraction - Multi-Language - Predictive Analytics - Drag & Drop - Speech Recognition - Reporting/Analytics - Data Storage Management - Virtual Personal Assistant (VPA) - AI Copilot - Customer Segmentation - Collaboration Tools - Data Import/Export - Generative AI - For eCommerce - Role-Based Permissions - Customizable Branding - Search/Filter - Monitoring - Document Management - API - Data Visualization - Trend Analysis - Machine Learning - Access Controls/Permissions - Alerts/Escalation - Performance Metrics - Real-Time Data - Third-Party Integrations - Mobile App - Multiple Data Sources - For Sales Teams/Organizations - Sentiment Analysis - Activity Dashboard - Chatbot - Workflow Automation **Additional Functionality** - Call Reporting - Automatic Call Distribution - Call Whispering - Callback Scheduling - CRM - Call Tagging - Dashboard - Call Recording - Alerts/Escalation - AI Copilot - Call Transcription - Queue Management - Manual Dialer - Call Tracking - Auto-Dialer - Call Monitoring - Activity Tracking - Multi-Channel Communication - Contact Management - Sentiment Analysis - Progressive Dialer - Voice Recognition - Reporting/Analytics - Monitoring - IVR - Call Logging - Chatbot - Third-Party Integrations - Outbound Call Center - Interaction Tracking - Voice Mail - Call Routing - Automated Responses - API - Call Transfer - AI Summarization - Call Center Management - Inbound Call Center - Surveys & Feedback - Chat/Messaging - Predictive Dialer - Blended Call Center - Caller ID - Generative AI - Performance Management - Computer Telephony Integration - Call Scripting **Additional Functionality** - Third-Party Integrations - To-Do List - @mentions - Single Sign On - File Management - Activity Dashboard - Drag & Drop - Alerts/Notifications - Prioritization - Access Controls/Permissions - Screen Sharing - Content Management - Brainstorming - AI Copilot - File Transfer - Calendar Management - Status Tracking - Real-Time Notifications - Version Control - Task Management - Activity Tracking - Real Time Editing - Communication Management - Chat/Messaging - Tagging - Generative AI - Assignment Management - Task Scheduling - Project Management - Collaboration Tools - Workflow Management - Secure Data Storage - File Sharing - Document Storage - Task Progress Tracking - Discussions/Forums - Commenting/Notes - Reporting & Statistics - Contact Management - Video Conferencing - Progress Tracking - Mobile Access - API - Document Management - Customizable Branding **Channels** - Multi-Channel Coverage - Open Listening **Channels** - Voice - Social - Live Chat - Mobile SMS - Email **Generative AI** - AI Text-to-Speech - Generative AI **Platform Basics - VoIP Providers** - PBX systems, VoIP Softphone - Call Management - Integrations - Virtual PBX - SIP trunking services - Contact Management - Communication Management - Fax Management - Call List Management - Call Center Management - Queue Management - Third-Party Integrations - Computer Telephony Integration - Real-Time Monitoring - Call Monitoring - Workflow Management - Call Center Integration **Voice Recognition - AI Voice Assistants** - Voice Recognition **Agentic AI - UCaaS Platforms** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Third-Party Integrations **Basic Communication** - Phone Calls - Video Calls - Instant Messaging - Screen Sharing - Conference Calls - Desk-to-Desk Calls - SMS Messaging - Chat/Messaging - Video Call Recording - Two-Way Audio & Video - SIP Trunking **Design** - Communications Strategy Development - Create Content - Personalization - Inbound Identification - Regulatory Compliance - Batch Communications - Multi-Channel Communication - On-Demand Communications - Interactive Content **Functions** - Call Routing - Session Queuing - Concurrent Calling - Speech Analytics - Auto Dialer - IVR - Inbound Screen Pop - Persistent Data - Predictive Dialer - Automated Routing - Real-Time Analytics - Reporting/Analytics **Extensions** - Tenancy Flexibility - Native VoIP - CCaaS Option **Speech Synthesis - AI Voice Assistants** - Speech Synthesis - Customizable speech - Multiple voice actions **Agentic AI - Contact Center** - Cross-system Integration - Third-Party Integrations - Social Media Integration - Computer Telephony Integration **Agentic AI - VoIP Providers** - Autonomous Task Execution - Cross-system Integration **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Agent Scheduling and Assignment - Callback Scheduling - Activity Dashboard - Call Reporting **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Security and privacy - AI Voice Assistants** - Encrypted communication **Additional Functionality** - API - Alerts/Notifications - Call Transfer - Data Import/Export - Call Scripting - Interaction Tracking - Collaboration Tools - Call Monitoring - Customizable Reports - Contact Management - Activity Tracking - Automatic Call Distribution - Contact Database - Chatbot - Call Center Management - Performance Management - Call Tracking - CRM - Reporting & Statistics - Quality Management - Agent Interface - Queue Management - Customer History - Voice Mail - Monitoring - Call List Management - Chat/Messaging - Workforce Management - Campaign Management - AI Copilot - Email Management - Caller ID - Multi-Channel Communication - Real-Time Monitoring **Additional Functionality** - Chat/Messaging - Customer Database - Customizable Branding - Call Recording - Autoresponders - IVR - Email Management - Template Management - SMS Messaging - Surveys & Feedback - Content Management - Knowledge Base Management - Compliance Management - Multi-Language - Interaction Tracking - Third-Party Integrations - Social Media Integration - Workflow Management - Customer History - Activity Dashboard - AI Copilot - Video Support - CRM - Inbox Management - API - Alerts/Notifications - Feedback Management - Reporting & Statistics - Collaboration Tools - Activity Tracking **Access** - Software Pairing - Browser Extension **Compatibility - AI Voice Assistants** - Cross platform compatibility **Advanced Features** - Hold Music - Automated Attendants - VOiP Number **Features** - Voicemail to Email - Voicemail to SMS - File Sharing - Voice Conferencing - Video Conferencing - Conference Transcripts - Electronic Faxes - IVR - Video Call Recording - Customizable Reports - Real-Time Reporting - Meeting Management - Screen Sharing - Two-Way Audio & Video - Virtual Voicemail **Additional Functionality** - Live Chat - Multi-Channel Communication - Customizable Reports - Call Tracking - Automatic Call Distribution - Real-Time Data - Purchasing & Receiving - Employee Directory - AI Copilot - Activity Tracking - Collaboration Tools - Call Scripting - Real-Time Reporting - Call Recording - Real-Time Analytics - Virtual Call Center - Activity Dashboard - Reporting & Statistics - CRM - Auto-Dialer - Generative AI - Contact Database - Call Transfer - Call Reporting - Call Logging - Voice Mail - Caller ID - Customizable Caller ID - Mobile Access - Callback Scheduling - IVR - API - Interaction Tracking - Call Routing - Alerts/Notifications - Video Conferencing - Call Conferencing - Call Disposition - Predictive Dialer - Spam Blocker - On-Demand Recording - Caller Profiles - Multiple User Accounts - VoIP Connection - Conferencing - Text to Speech - Reporting/Analytics - VoIP - Call Queues - Call Screening - Access Controls/Permissions - Online Voice Transmission - Unified Communications - Voicemail Transcription **Additional Functionality** - Trend Analysis - Generative AI - Voice Mail - SSL Security - Caller ID - Multi-Channel Communication - Activity Tracking - Interaction Tracking - Alerts/Notifications - Virtual Backgrounds - Mobile Access - Contact Management - Call Center Management - Access Controls/Permissions - Call Tracking - Call Transfer - Group Messaging - Call Recording - AI Copilot - Call Monitoring - Task Management - SMS Messaging - Reporting & Statistics - Activity Dashboard - Call Routing - Multi-User Collaboration - Single Sign On - Chat/Messaging ## Top Crexendo Alternatives - [RingEX](https://www.g2.com/products/ringex/reviews) - 4.2/5.0 (1,391 reviews) - [Nextiva](https://www.g2.com/products/nextiva/reviews) - 4.5/5.0 (3,582 reviews) - [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) - 4.4/5.0 (1,390 reviews)